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Absolutely first class; one of the best hotels we have stayed in for the price. Excellent quality room, very good restaurant and helpful staff.
Very clean, modern, well kept and super luxury! The reception and restaurant staff were very helpful, welcoming, and excellent.
the spacious room rather poor English of waiters in dining room
It coould not be any better. Room was nice, breakfast and dinner was delicious. Highly recommended for someone visiting the region.
This is a great hotel and well deserving of its 4 start rating. We did get a double upgrade to the executive suite which was superb but the standard is reflected throughout the hotel. The restaurant menu showed some flair and was good on the first night, unfortunately the menu was repeated on our second night. Staff were great and we had a fantatsic stay. We will certainly go back again They were not ready for the onslaught at breakfast on Sunday so subsequently a queue for tables throughout most of the service.
Everything was fantastic, above expectations.
Amazing, amazing, amazing! I think that sums it up entirely... :)
Slow laundry service. 2 day turnaround
Professinalism of the hotel staff
We were upgraded to junior suite, really excellent room. All the materials used in this hotel are at high standard, no disappointment. Good breakfast, nice spa, convenient parking (9 Euro per night), reasonable price room service, definitely a nice hotel to stay! DVD player didn't work, but this is minor issue
The warm atmosphere and the afternoon/evening in the bar with the views of the lake
Terrible service in the restaurant !!! fatal !!!
Clean, new, hotel. Good modern furnishings. Location superb.Excellent resturant.
Location, room and view were all fantastic. Staff were friendly and helpful.
There was a mixup with my reservation which turned out to be the hotels fault and they were particularly obtuse in the way they rectified the error.
Our room was spacious & well-designed with a beautiful view over the lake. Not a thing although I'd suggest that people take a phrase book as English is not as wide-spoken in the area as in the cities.
Nice rooms and friendly staff
The lake view was marvelous. The room was huge, absolutely clean, modern, and was equiped with a queen size bed. The spa is brand new.
We took a room with the view over the lake and it was just marvelous, I loved it! The hotel definitely meet our expectations. Closed to the hotel you can take a boat for visiting the surroundings, and the possibilities for hiking are endless! The spa in the hotel was also very nice and appreciated after the long walks.
Good location, friendly personal, excellent breakfast! The room was wide and equipted with all necessary stuff. The toalet was not very clean
the peace and quiet
The room is very spacious. Some of the staff do not understand English.
Very spacious and clean room, beautifully decorated with bright ( whites and beige) colors. Quiet location, the charming village of Hillesheim is worth exploring.The surroundings are beautiful and invite to make long walkings.The ( full) breakfast is very good, People are friendly, service is excellent. no.
The beautiful nature arround hotel augustiner kloster, the nice room, the spa, the very good breakfast, the staff was very helpfull. When i looked at the picture of the kloster i thought the kloster was situated in in quiet space, but is is in the middle of the center of Hillesheim, not so bad after all because you can also enjoy the small city of "krimi" Hillesheim.At our arrival we wanted to book a nordic walking workshop but that was not possible at that time, that was a pitty. But we did the wanderung in bolsdorfer talchen on our own and we really enjoyed it. Especially the cafe mit kuchen at am alten backhaus
Food was excellent, good wine list, friendly and efficient service. Also liked the restaurant opening times, which allowed us a lot of flexibility i.e. breakfast available from very early till mid-morning, dinner from early evening until quite late. Possibility to eat out on the terrace. Ideal location for touring north Eifel region.
Room cleanliness, sauna facilities, friendly staff The heating in the room did not work very well and it started to freeze outside. Also, on the first evening we had to have dinner where all the clients smoked. For non-smokers it is rather a put off.
The staff were really nice and helpful. The rooms were nice and airy. The restaurant on site was very good. No
We were pleasantly surprised by the hotel. The hotel was very clean, and the staff was great. We had dinner at the hotel and the food was excellent. There was a band playing in the room that we ate in and they were very good, very contemporary, very talented. The breakfast, which was included, was the typical German hotel breakfast, and it was very good.
The heat was ok. The breakfast was excellent
We had a nice sunny room. We were able to walk to restaurants and shopping from the Hotel and enjoyed a dinner and the buffet breakfasts. no
Visited Formula 1 in Spa Belgium
Kronenburg! Very nice place to stay for some days, the old houses, the castle, very quiet, a lot to see and do in the area. Maybe there should be heating in the floor in the bathroom.
Great suite, with private sauna, very comfortable, nice beds, kind staff, and the location is absolutely stunning, especially the village itself. Restaurant, also Orangerie, is very pricy for the quality you get. Parking is a problem to be solved. We weren't warned about the Christmasfair around the hotel and had to walk 1 km up hill with our luggage. Also, the navigation sends you the wrong way, as mentioned before - would be a good idea to put a sign there.
The breakfast was really good, the rooms were very beutiful. the room was lacking a bit of daylight, but that's normal in a castle i guess
fantastic veiws good food neat and interesting rooms nice and helpfull staff
The hotel was recently renovated so all furniture and fittings were new. The location was lovely and the pool was a welcome bonus. There is no internet anywhere other than the lobby area; hotel staff are difficult to find at times and thus service is erratic. There are no English speaking channels on the television. The restaurant food was reasonable but the fixed menu had no choice and on our second evening was very disappointing. The service in the restaurant was unbelievably slow!
Great environment, lovely room, charachteristic hotel, beautifully renovated, delcious dinner and extensive breakfast. Staff very friendly. Very small parking
The Schlosshotel Berghaus Kronenburg was a delightful treat. Staff are charming and the atmosphere is gracious and relaxed. The village is ancient, charming and friendly. Room was well appointed with character. Food and service were very good. The room reservation was a small problem. An error resulted in sharing a suite with two bedrooms rather than two seperate rooms. The staff were very accomodating and the arrangements were satisfactory.
The room was luxurious and even included a sauna in the bathroom! The food was gourmet and the service was impeccable. We loved everything so much that we booked a second night while we were there!
Nice rooms, beautiful location, very friendly personnel No wifi the rooms
The views were outstanding, and the room was superb.
Sauna was small but pleasant. Meals were good and staff was friendly. The Wifi was not available because only the wife of the owner had the passport and she was ill. Quite unprofessional.
Food menu is good,food & service are very good. Staff are very pleasant and speak very good English. All in all a good hotel to have a short break. A bit of a walk from the town.
really friendly staff! Spa/sauna open even at 21u and as long as you like. Good breakfast, many options (bread, yoghurt, eggs, jam, and so on). not really
Very affordable & comfortable Gasthof type hotel. Spacious rooms & large elegant dining room with great views & large outside balcony/eating area. Menu is varied and all meals were delicious. Great for singles & families. Short drive to Eifel National Park. Had much difficulty locating the hotel - on a residential cul-de-sac on the edge of town/On a hill and must go thru a few interconnecting streets before finding the actual street holding the hotel. Poor direction hotel signage in the main town and the road out of town.
A comfortable Hotel, convenient for our trip. Located in a quiet housing estate, and easy to locate. No
great food, huge room strange room division and old furniture, no instruction on arrival.
The very hearty welcome and the pleasant atmosphere.
Very friendly good service
I cannot say too many good things about this hotel. I was treated like a royal visitor from the moment that I walked in and the owners and staff couldn't do enough to make sure that my stay was comfortable. Although the dinner menu was limited in choice, the food was freshly cooked and pleasantly served. I will definitely stay there again.
The hotel was unique and we felt at home. The owner drove us to the train station after we checked out.
Very Nice Hotel, with a warm welcome. Nice Breakfast, all necessary equipment and a very quite location. Who needs more?
A kingsize bed (as announced on the website and reservation) is not the same as a "French" bed of 140cm wide. Due to our activities and our rather late arrival at the hotel (around 20h00) forced us to take the room withuot possibility to change rooms (hotel fully booked out). For this price such a narrow bed for two persons is fully unacceptable. Further, due to the "Christmas Market" in Bad Münstereifel (but without any communication to us) our access to the sauna and the bistro was refused. When you spend the full day outside in sub-zero temperatures, you look forward to this facitilites, but we were given no chance. Instead, we were forced to go back into town to find a (scarce) place in one of the restaurants.
We liked the beautifull countryside very much. A pity swimming pool and Spa facilities was not available at our arrival. Spent a lot of time on understanding the directions to the hotel and getting around the medival city center.
We enjoy the very sunny big room with a panoramic vue. we enjoyed the wellness... and the free wifi. We could'nt say it's a four stars hotel. It's a nice familial hotel with a wellness. Service is a little too cheap: you have too ask too receive a towel for sauna, and you receive one very small, you have to pay for the bathrobe. No information on the city or the neighborough...