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the place was beutiful
lovely hotel in a small town with very nice staff. Pretty countryside nearby but hard to get around without a car. We were very well looked after.
Comfortable rooms, some with balcony. Breakfast quite satisfactory.
the room was very clean,nice breakfast room, and nice breakfast, centre of town old fashioned style, very, very hot room
Food was outstanding, staff were very friendly and spoke very good English. Nothing
The Hotel is a comfortable, family run and friendly small hotel-the rooms are well furnished and equipped and the food served in the restaurant is excellent. We had a very pleasant stay both times we stayed there.
The welcome from the owner was friendly and efficient. The rooms were spacious and very comfortable - as was the bed! The shower in the bathroom was very good - plenty of hot water with excellent water pressure.
It was a perfect choice. We really like family hotels and this one is perfect.
clean room, perfect service and good breakfast
Good breakfast Reasturant seemed expensive, did not try.
great hotel, friendly (good looking) staff and good food it wasnt cheap
We found this hotel very pleasant, bar area a bit small and restaurant not open. however we factored this into the very good rate we got. Would always expect a restaurant in a 4* to enjoy a relaxing meal in the evening. Overall good value. No restaurant open in evening and size/location of bar. Definitely should factor cost of breakfast into rate. No where else to go and while 13 euro is reasonable still felt we had no choice but to pay this.
A cheaper breakfast alternative would be helpful
The location is conveniently located and the staff was absolutely wonderful. They knew my name before I arrived. The facility was clean and comfortable. The room was larger than I anticipated and was very comfortable for the evening. Only a single blanket was available for the evening; however, this is standard for Germany.
Stayed one night trip for a fotball match, location was good, clean, comfortable hotel, very friendly staff. closed to main square
Excellent service and comfort!
Staff were very friendly and helpful.Hotel was very convenient to city centre and and has free,secure parking at the hotel. Good value for money. Hotel restaurent is open all week for breakfasts but only Monday-Thursday for for lunches and dinners. This is not clear on their information sheets.
Only one channel in english.
The hotel staff, very kind ladies.
Location was good for our purpose (watching hockey tournament in Warsteiner Hockey Park and having food/beers in town) I booked on-line for a twin room and when I got there this was not available meaning I had to share the double bed with my mate! Nothing was done by the hotel management to compensate us for this error!!
Check in and desk support efficient and quick; room clean and reasonable size. No bed and breakfast deal available on booking - cost of breakfast on top of room prohibitive so we went out to eat breakfast at local street cafes instead.
The staff were very helpful. It was pleasing to see that a 10.00hrs finish for breakfast meant that the staff didn't start clearing the dining room until 1000hrs. Unlike some hotels where a 10.00 finsh means that they start clearing away the food at 0900hrs. It is very much a late 60's/early 70's concrete structure with little external elegance.
I do like to keep my bicycle in the room with me. I also like the view in front of the window. We did not took the breakfast in the hotel because of high price. The nearest cafe gives food 3-4 times cheaper
use of the simming pool and sauna inflexibility of check out time
Helpfull friendly staff and the hotels location close to the town centre within easy walking distance.
Good location, excellent price for the room, although breakfast was too pricy.
It was a pleasant stay, Staff was friendly and helpful, and the hotel is very near the inner city good for shopping.
was on business, very central and peacefull nothing
The location of the hotel is excellent, its within walking distance to the lively town centre. No need for taxi'S.
I liked the comfort of the rooms where i got an exellent sleep the dark curtains were great at keeping daylight out in morning and everything about the stay was faultless
Large room with plenty of space and light. The hotel takes dogs which was ideal for us.The staff were friendly and spoke excellent English.
The surroundings were very quiet, which I prefer. The hotel staff were excellent in every category and always very helpful. Extremely relaxing overall. Yes. The sauna was open until 0100 during the weeknights, but only until 2100 on the weekend. Why can't you have it open late on weekends as well?
Excelent vier from the Breakfeast Room to seaside. Breakfeast met expectation
The fitness and spa facilities were excellent in regards to the equipment available for aerobic and weight training as well as different saunas and pools to swim in. When the room was not availabe on time, the staff offered a few cup of coffee to us while we waited. The hours for the fitness center were unrealistic for people who actually use them to work out. The hours started too late and closed to early. Additionally, there was a one hour break in the middle for "what"? We showed up over an hour after the authorized check in time, yet our room was not available.
Very good hotel. Excellent spa facilities. Probably need to be a bit more friendly to families with small children.
Restaurant meals, Hotel Staff.
The hotel it self was very nice, the staff were all very friendly and helpful.
the staff were very freindly.Room was very clean breakfast very expensive so did not have it.rooms ok but expected it to be better as was paying 80 euros a night
Extremely clean and fresh in all areas. Towelling robes provided. English speaking staff who were friendly & helpful. Very quiet & peaceful excellent restaurant with 10% discount for residents
We have stayed at this Hotel on many occasions, it is easy accessable to all the places that we needed to reach
The location was great , based close to family. I dont speak german ,so the receptionist was wonderful and very helpful . I had german family members joining our group for breakfast and wanted to pay for them I'd made all the arrangements with the receptionist . However the breakfast staff had not been advised so they asked my Aunt to pay the bill , which is not what I wanted to happen. My Aunt was able to explain in german to the staff member ... however the " treat" was spoilt...... Also the rooms were very dated
Very nice staff; nice location in residential area very calm - price all inclusive (mini bar, internet,...). Quite good restaurant offering interesting dishes - a bit expensive (starter+dish+ a glass of wine 40 eur ca.) Breakfast expensive (15 eur) ; including breakfast price per night was 80 eur which is pretty good
Clean and expansive rooms. Excellent customer service at front desk. Little bit off the main track, but not enough to cause concern
Very clean & tidy hotel. Very corporate, ideal for business travellers. Absolutely nothing else for miles apart from houses. Stuck in the middle of an estate so you are confined to your hotel unless you get a taxi.
Big rooms for price that is more than fair Too hot, and odour around carpets, could be the odour of disinfection stuff, do not know
Good location. Noise as room beside the road & so soft bed.
I am staying at the hotel at least 3 times a year and believe that the hotel staff is the best any hotel could have I found the cleanliness of the hotel less good. Curtains and toilet in my room and an offensive smell in the elevator which I remember from at least 2 former visits and should really be dealt with.
Easy access to town, good spa and great breakfast.
Great hotel, great location, great facilities.
This is a 4-star luxury spa hotel with massage and pool in the suburbs of Dusseldorf. It is also within walking distance on a good day (about 5 blocks) from the Hauptbahnhof and was probably one of the top hotels we've stayed in during the past 2 years in Germany. The hotel is situated in a large park with many large trees and a few historic buildings. We used Booking.com to get us a rate of 60 Euros/night, which made our stay even more enjoyable! The bar is well-stocked and the beer garden cool/shady. It was a convenient taxi ride to our concert at Warsteiner Hockey Field, adjacent to the new Football/Soccer Stadium. The hotel staff was friendly with exceptional English skills. We definitely would enjoy being guests here again soon!
The hotel is located in a beautiful nature. Rooms are large and spacious. Very easy to reach Dusseldorf central station. Everything was perfect, no complains. The only problem which might not be the hotel fault, is that my I-pad did not connect to the wi-fi net, it happened also in another hotel. One hour per day free of charge use of their computer in the lobby.
location, price, environment
Clean and spacious with polite very efficient and responsive English speaking (for the most part) staff and value for money. Well located for our purpose in a pleasant area with delightful gardens and surroundings. all in all a very good experience There was nothing we didn't like. Everything was fine.
Spa facilities pool and close to the shops Rooms needed updating no air conditioning
One of few (only?) hotels with rooms available during the plastics trade show. Price was too high given the facilities and location.
Excellent menus - the cook is heading towards a Michelin star. Staff very helpful. Excellent swimmming pool and sauna. The bed was not very well sprung - every time my wife or I turned over the whole bed shook. [No lewd remarks please!]
The friendly and knowledgeable staff were very good. The bar meals were good, tasty food in large portions. Saturday breakfast was chaos, nobody on the desk to seat us and the manager running around barking at the staff as if it was their fault that everyone had gone to breakfast at the same time.
Bathroom was really nice and location is very good we were sent to the room with tourists living in it, situation wasn't nice...
Its roominess. Breakfast included many different types of food, including full English breakfast. The fridge in the room. That one could get a snack until late in the evening. Useful to have trolleys to move luggage about. The only small thing was that our daughter was staying in the hotel too with her 7 month old baby. She needed and asked for boiled water to make up the baby's milk. This did not arrive. Perhaps a language diffculty?
A very friendly staff ,excellent breakfast and general conditions in the hotel excellent
Ver few things were to be liked but would include that it is pretty quiet so sleep was good too many; internet very expensive for a business hotel; rates incredibly high, more for a 5 star hotel than this.The Mercure is about 2 to 3 star at most. Room was not ready at 4pm which is unheard of; no apology, no complimentary drink while waiting for the cleaning; room when ready was the wrong one so change for another room which was not ready either. Its also utterly expensive
It is a very nice hotel that I have used offten
? Check out took 25 minutes, Internet should be free on such hotels, and parking should be free also
Shopping, saw the country around where we stated and visited relatives room needed air conditioning
I loved the location - good for mg centre and perfect to watch Borussia mg. Good parking, lovely rooms - modern and very comfortable. Breakfast wasn't laid out on a buffet as I expected; a plate was brought to the table with cheese, ham and rolls - would have preferred to 'pick my own' but can understand this can cause waste. Good selection of coffee though.
very nice hotel in an old building
Fantastic meal at hotel restaurant. Only 1/2hr drive from Dusseldorf Too far out of town to walk. Expensive considering location but prices were inflated due to drupa exhibition in Dusseldorf.
very nice place, well appointed with very nice room. shame i only was there to sleep for 6 hours, then leave.
Welcoming hotel set in ideal location. Freindly and helpfull staff.
Excellent comfortable Hotel - ask for Room 101 its great!
Top notch hotel. Excellent food and service. Staff were very accommodating. Large room with free Internet access for my laptop.
Professionalism of the staff order and cleanliness of the hotel
Poor check in facility and the rooms were extremely cold
It was clean and nice and quiet. It was a little cold in the room.It was too far out of the way for a stranger to the town.
Funky decor, easy parking and very clean. A bit too basic for the price
The Lady in the resturant in the evening was very attentive, helpful & friendly. The food was good. The hotel was clean and attractive. Breakfast was limited. Some staff were a little unhelpful. Hard floors looked good but created a noisy sound box. Not convienient for the city centre if you didnt have transport. No fire instructions or emergency procedures in our room. No guides or info for local area. The staff didnt know about german wine, and were limited in their knowledge of the locality. ( Hotel set up around Italian themes.)
Cold Room. Poor check in facility.
Staff were very helpful and polite. Breakfast was very nice. Nice relaxed sort of place to stay. I did not ask if there was a hotel bar open in the evenings or whether food was available at times other than breakfast - perhaps this information could be put on the website or advertised more prominently in the hotel.
the location i booked a double bed and got 2single joined it was uncomfortable for me especially with the small sheets.
good bed and good shower and good breakfast design hotel ? ???? to expensive and to small rooms, strange environment...
No air conditioning in room. Some noise from reception due to location of room.
free parking, 24hr reception, could open the window for fresh air only 7 german speaking tv channels, stains on carpet
Lots of parking place for cars, value for money, Polite and friendly staff. There was a spider web on a wall and stayed there for 2 days. There was a paper litter in the cattle. There was no free internet for wireless or in the business center.
The room and breakfast were better than expected. The 14 Euros for the breakfast was in order, all wishes were fulfilled The personel were a little abrupt
Convenient location, friendly staff, decent room. Telephone rates / fee are extremly high, discouraging people to use it.
Supportive staff, 24h working bar, comfort room. No room service, unless you order pizza. Not a single vegetable at breakfast buffet. Takes time to get a taxi
Good value for money, helpfull staff (they did not received information from booking.com about our reservation, but proceeded without any fuss). we were not informed in advance that hotel restaurant is closed on that day (Saturday) = "diner" in a fast food
Clean and well organised. Only stay here if you want to be in this location (e.g. for business). Not near anything else!
Comfortable room - very nice bathroom - excellent breakfast
Clean, close to our destination, good rates, friendly staff, great breakfast Staff has been very busy at night as there has been a family function at the same time. Apart from that - everything was fine.
location, surrounding, conceptof the hotel
Hardwood floor The property is not well maintained. Room is smelly; bathroom is dirty with chipped paints, cracked soap holder, slimy stuff around the edge of bathroom and shower doors.
The hotel is not in the city, so it is a peacefull place with no traffic. The mail thing is cleanliness. There were full of hair in the bathroom and I found 3 spiders in the room and a lot of dust under my bed...
That everything was OK. The food, the stay, the place, the staff spoke good English.
Breakfast was really good Clenliness of room
very nice breakfast, rooms are ok
Yes after staying at the hotel on the night (27th August) in the three rooms that I booked I did not later after returning home receiving an e-mail telling that I did not stay there and having my credit card debited the full cost of the rooms. Then being told by Booking .com that I have to wait 2 weeks for a refund. I need my credit card to be credited with the amount thatI have overpaid as quickly as the original payment was debited!!
All rooms are on gound floor No Aircondition
Good room. Breakfast buffet excellent apart from flies Need to cover open food at buffet, meat, cheese etc.
The cleanest hotel I have ever stayed in. The staff are very very helpful and the Internet access and cost a real bonous. Tea and coffee making facilities in the room would be good.
the people were so friendly, the breakfast was excellent, we both had three very good nights sleep although perhaps there could have been tea and coffee making facilities.
Clean and comfortable rooms. Helpful staff with good ideas about what to do in the area.Excellent breakfast Dining room closed for night (sunday evening) but looked to have a very good menu.
The rooms were excellent, the breakfast very good and staff very helpful. Our room faced the main road and was noisy at night.
Very good breakfasts!
Very friendly staff, clean and pleasant rooms. Villiage type setting. Very nice buffet breakfast with the offer of eggs and/or smoked salmon, speciality teas & coffee. It has a very busy restaurant, we didn't get to try it but good reports from the locals A minor thing but the beds were very low, generally it should not be a big issue if you are well, but I had recent hip surgery so not ideal for me. No tea/coffee facility in the room.
Excellent hosts made us very welcome. All facilities excellent. Wonderful kitchen
very nice people, superb kitchen! ---
Staff went out of their way to accomodate me.
Very good manue and good food. Very customer friendly service with very attentive personal.
the staff were very friendly as soon as we arrived and very helpful and there was carparking reserved for us smoking is allowed in the hotel
Warmth of the hospitality Room was small but more than compensated by the huge hospitality and welcome