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The room was clean and spacious - on 20th floor with great views. The bed was as hard as the floor ! In fairness the staff did offer to put me in another room for the second night.
Staff was friendly, personable, and accommodating. The room was large, renovated, but not without imperfections (small hole in a ceiling probably from some incomplete wiring, older toilet bowl in a newly refurbished bathroom, aging frame on the large French door.) The star rating was off. This is a two star (**) hotel under construction that will hopefully achieve a three star (***) level when complete.
The size of the room and the quality of the bathroom were good.The chairs were "tired" otherwise the room was very good. I arrived late (11.30?) and there was nothing available to eat-but I appreciate that it is difficult to provide at that hour.
Room was nice - expensive becuase of Buch messe. I understand this but I will be coming to Frankfurt every week until December and this price put me off for future business. Also I paid for parking but each time I wanted to park my car, I had to get out and ask the receptionist for a key and generally had to wait about 20 minutes before it could be found. Also the hotel entrance area does not reflect a decent hotel. It looks like the entrance to a warehouse.
The location of the hotel and the large room. The bathroom was also quite big and clean but there were things to improv, mostly the ceiling.
book rooms, good service and cleanness dark light of chandelier
Staffs are friendly and helpful. It offers the most spacious room and good view of the town. poor sound-proof
Directly in the city center next to the shopping mall. Enormous room. Balcony. Furniture a little bit dated.
average hotel, no real stand out points Room service took 1.5 hours to arrive. Room door would not close..i had to change rooms! terrace in every room but 12 floors up with a low guard rail, i was affaid to use it! overall, hotels was a little tired!
room is big enough price too high
The drive to Frankfurt Airport was cake! 10 mins and i was there.
Clean room and good value Difficult to find
Room very clean, comfortable bed, nice breakfast buffet. Good value for money.
Nothing much, the Hotel is too far away from Frankfurt to be able to go in there for and evening.
The staff spoke excellent English, were very nice, patient and helpful. The room was clean and modern (though modern is not necessary for us). Beds were very comfortable. The breakfast buffet was amazing in its diversity of offerings. I've never seen anything like it. Nice idea, too, to tell fat content of the various sour cream and yogurt options. I would have found a parking payment meter located within the parking garage more convenient than having to pay at the desk.
It was close to shops Did not service my room
The first room I got was a room where you could smoke, the hotel staff did not ask if I wanted a smokers/non-smokers room. On Bookings.com in the hotel details it says stricktly non-smoking. The staff changed it immediately: that was ok.
Hotel staff were very friendly, helpful and spoke english which made our stay stress free. A little far from the city of Frankfurt, need to catch a bus and a train. The public transport is very good so this is not that much of a concern.
Convenient location to the airport and reasonable rate for a quick overnight stay before flying. Walking distance to decent restaurants was fairly long. Hotel is not in a very nice area, and safety was a concern walking outside at night.
Convenient, modern, very good breakfast, much lower price than hotels only marginally closer to the airport. Internet connection in room didn't work. Bar staff went missing when customers were waiting to be served.
They charge an arm and a leg for internet, this should be a free service. Breakfast is expensive but there are a few restaurants and cafes around that give better value.
Staff very helpful. Also made an excellent recommendation for dinner.
The service that we received from your workers and the breakfast lunch were excellent.
The owner was gracious and warm. The room was clean,and very quiet. The breakfast was an excellent typically German spread. Hardly the Four Seasons but a great place if you just need a place to hang while visiting the area and it is close to the Airport.
It's very nice and cosy and I felt like I was in my own home.
The staff were excellent, friendly and very obliging. The breakfast was also excellent. The hotel is classified as non smoking although our room clearly had evidence of smoking and there was even an ashtray available.
staff was very nice and helpful could not get internet access to work
Hotel staff was very polite - one women even spoke croatian language: rooms were clean; location is good; breakfast was also good
Close to FRA airport. You can take bus 651 from/to FRA airport. Friendly staff. Good breakfast bufet. Internet wifi coverage is week and costs 1EUR/hour
Very close in Frankfurt city, location in centre Neu Isenburg, best personal. Location have some good restorans, one for sample- Potato.
This was by far the best hotel experience that we have ever had! The staff was friendly and professional. The facilities were clean, comfortable and well located. Not only would I recommend this hotel to others, we will be going back as well! Only that we couldn't stay longer!