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The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
Rooms were ok Air conditioning didnt worked at all.
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
Air con not working and very poor breakfast.
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
Excellent, helpful staff
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
Very Nice people and very welcoming No
The breakfast was excellent.
breakfast is good a bit expensive
Staff extremely helpful and friendly Very clean and comfortable No English on TV
Sauna and indoor swimming pool The service is very poor, during breakfast, yogurt, cheese, eggs where missing and nobody was around to take care of this things. I needed to wait 20 minutes in order to get a coffee because the coffee maschine was not self-service and nobody was at the Breakfast lounge to take care of the customers. Rooms are very basics and not very clean.
enough parking spaces the hotel's interia looked old and dirty. Poor service in the breakfast area. Initial room was hot like a sauna, window was jammed open and hanging on one hinge! Second room was hotter than the first one and looked like it hadn't been cleaned properly, almost no soap or shampoo. Not very friendly staff on reception when checking out.
Sauna, water pool and food are very serious advantage of a hotel Everything was good enough
It's quiet and comfortable. The internet is really slow. Probably it needs to improve.
The food was excellent and enough, bathroom was clean, heat was optimal, center of Frankfurt is not far away. The only thing that I notice is extremly small rooms. But, it is not a big problem, because it doesn't change functionality of room or staying in hotel.
clean room, excellent breakfest
Staff was very friendly, spoke English, and went out there way to help us with any questions we had. There was no horse back riding as the hotel had advertised, we were not able to get massages either.
The hotel is very well situated and very quiet
Pleasant atmosphere. Good facilities. Room much too hot.
Nice place, Pleasant atmosphere, Clean, Helpful and friendly staff
The service and the room is very good!
Clean room, good breakfast facilities and very friendly staff No possibility of late check in though we arrved an hour late and were accomodated in a very friendly manner.
very good price,very clean,quiet,big room,free internet and parking,very good breakfast,excellent choice!
Friendly staff who spoke excellent English. Lovely, large rooms. Great value.
Good location, nice stuff... Additional payment for better breakfast/optional
Good breakfast, comfortable, clean, good service. Quite frostily (in winter), 1km to S-bahn, you can hear everything from near room.
Good price/value. Breakfast was good.
The staff was very profesional from the reseptionest Mis.Katrina,who was vey informative with any and all the question that we had espacialy when it was my first time in Germany it was a good first time impression for me.Thank you for helping me to retrive laugege. I wish they had microwaves and refrituators in the rooms.
Clean, reasonably comfortable, friendly and helpful staff, varied and extensive breakfast options, convenient location wireless Internet not free, erratic, and often too weak to use in the room.
The owner and his wife try to do the very best it is not anymore what you need today, interior is too old.
A calm and quiet stay with attentive people, willing to give the needed service.
quiet hotel with parking and wifi for budget business traveler
Nice and clean hotel near the Steinheimer Alstadt. Only a small village with some nice restaurants. Ok for a night or weekend stay, quiet environment (Hanau 5 km, Frankfurt about 20 km). I had a large appartment with all needed facilities; Good breakfast too.
friendly staff, welcoming atmosphere, food was excellent None
The hotel is clean, the peoply friendly, Street noise, unsufficient Parking
Lovely staff, amazing food
friendliness and politeness of owners hotel retaurant was closed and location was somewhat isolated we had booked an apartment and while spacious it was on two levels with the bathroom on the ground floor
The staff of the hotel ( the family) was very polite and helpfull on all aspects of hotelmanaging. Rooms were very clean, lightfull. I will be back in this hotel in the future. no negative aspects
Snow, peace, No hitting first night, and our room was in the house next to the real hotel
Very nice place, clean and comfortable.