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-Very friendly reception staff, also staff at spa is really very friendly. -Surroundings of the hotel are absolutely beautiful, it is a great experience to spend a weekend there. -The quality of food int he restaurant was ok, but not really specail for such a level of 4**** Grand Hotel. -Hotel rejected on the last day to accept Credit Card payments, while such possiblity about Credit Card was mentioned on it's website. -The business corner pc was not workign well, as well a printer there.
Location of the hotel, elegance, luxury Bedroom was satisfactory, but the forest view to the rear, overlooked dustbins. Breakfast was a free-for-all and rather chaotic
the food was excellent The Spa staff need more education and instructions-after a massage wrap and put in a quiet spot to relax instead of saying Thanks.GoodbyYou need one person who speaks some English.
Very stylish hotel design and decor; large, clean, comfortable room with generous third bed; very good food, efficiently served; very slight air of needing maintenance but altogether a great place to stay. Limited parking! But we managed.
the breakfast, the position of the hotel and its ambience there are some amenities which should be improven
Sauna and swimming pool. Good access to the ski slopes/facilities. The size of double beds in the standard rooms are quite small. Internet access not available in the public area. Overall - quite pricey.
Peace & quiet, good food, excellent service!
Good food and good location Did not know how to get a taxi from the Train Station to the Hotel. No Taxi waiting or taxi stand at the Station.
location and view it was hot out, we were in the top floor, there was no a/c
It was a very friendly place with beautiful view. We were lucky because the hotel was almost empty, (it was out of season). Staff was especially friendly and helpful. Staff speaks english, hungarian and slovakian. The pool was temporarily out of order.
Remarkable place. Mountains. Fresh air.
All in all, it's a hotel I would like to go back to anytime.
It was clean, comfortable and good value for money. No evening meal available - despite a spacious restaurant
The breakfast was tasty and correct, the location and the sight was very nice. There is no minibar and hairdryer.
The staff where very nice and helpfull and although they did not tell us that we could eat an evening meal at the hotel & directed us on request & by map to local eating houses , so we went to another restaraunt each evening. A lost opportunity on their part. Beautiful views from the rooms we had with balcony the rooms were cleaned every day. pillows were lumpy & you need a car as the hotel is not in walking distance of the centre of Semmering for pubs and other eating places.There are no tea/coffee facilities in the room, we really missed having a cup of tea in the morning and evening although the staff were happy to make a tray up on request.We were lucky to have just missed 2 rival football teams that had stayed and left on the day that we arrived, it could have been a very noisey stay.
Very clean, nice view, friendly staff. We were only there one night, but would have liked to stay more.
Quiet atmosphere, comfort, very cooperative staff Swimming pool and its facilities should be more atractive.
Nice location. Well situated for skiing in Semmering.
Very friendly staff Noise isolation rooms is very poor
We had a beautiful view & was close to shopping & restaurants. The reception was welcoming & helpful. We had reservations for 1 night but stayed for 3 nights..
Homely hotel with friendly and helpful staff , good food for breakfast and clean but not very luxury rooms. Really good location .
Did not take credit card. Poor internet, not in room. Noisy room off square with traffic.
The room wasn't cleaned : garbage was left, sheets were not changed after the previous guests. Then a room was offered but with separate beds. Never happned something like this to us! We will not choose JUFA hotels anymore!!!!!
Nice souroundings, great pool facilitiesfor kids, especialy water tbogan, but the price is to high for the basic facilities they offer at morning in the breakfast room on every table was a lable with family name. our name was't on any table therefore we piked up a table of other people. In the midle of breakfast the "owner" of the table apeared and we have to evacuate it. Of course it is an error of the hotel staff but I was shoking by the atitude of that "nazi" family who insit to take their table in spite of the fact that 60...70% of the tables was not occupied.
The double bed was a bit too soft.
The activities for kids
Good family hotel with pool and beautiful surroundings. Small rooms, cleaning takes place principally around 14.00 at the time of our sleeping child, which means three day we have been cleaning and refuse to give.
eggs :-) japan tourists :-)
The hotel had own parking spaces (free of charge), the staff was friendly. This hotel has only joint rooms (you share a door with someone else), and through it you can hear everything. Not a whisper remains unheard. If you like your privacy, and would like to sleep at night without people snorring in the room next to yours, skip this hotel. In addition, breakfast was tasty, but poor in selection.
approachable staff, welcome atmosphere, good food, nice location no
The fact that it is walking distance from the ski piste (Zauberg). It needs an upgrade; the exterior looks like it is falling apart.
Indoor swimming pool No
This is really a mid-price business hotel in an area of outstanding beauty. It was clean and functional but a bit characterless. The swimming pool and sauna were good and the staff friendly. If you have a room overlooking the valley the view is outstanding. Low on style and charm. Quite a walk from the railway station
The Staff was the best. The room was excellent clear, the mountains are beautiful. Super...
NIce and helpful reception staff, warm and clean room, nice view from the restaurant (unfortunately not from my room), relatively close to the slopes, but if you want to ski at Stuhleck, take a 6-7 kms ride. Restaurant setup and staff mindset is like a trade union hostel from the seventies behind the iron curtain. The look and feel are also like that. (In Hungarian "kicsit szocreál a hely, olyan balatoni régi szot üdülős") E.G. 12:15, noon, lunch time, totally empty restaurant, really nobody there, not even sure that it is open, seats for 200+ people, assumed can get a quick lunch. But, "Sorry what is your name? Hmm? You can only sit to that table 100 metres from the buffet, because that is your table, etc." Maybe this is normal if you go to a place where one week shifts are set and you always find your own table, but in a 4 star hotel, never seen before. Sauna capacity is lower than demand in the late afternoon hours.
They had allready closed the reseption when we arrived. They hadn't got our booking. We didn't get our room but we sneaked in to one room which was open. It was a nightmare. Anyways the people who was working there in the morning were great and we didn't have to pay anything. I would't recoment this hotel for couples. Not so nice maybe...
I liked that it is 400 meters away from the ski-lifts and the staff is mostly comprised of hungarians.
We enjoyed our stay at the Haus Franziskus Mariazell. It is very convenient to Mariazell and to St. Sebastian. The staff was very courteous.
It was a peaceful and relaxing atmosphere. Close to the train station, which was handy as we arrived by train, and not far from the main town.
Excellent value - super friendly staff - lovely hotel - convenient location Over firm bed!
The breakfast, the spa, comfortable rooms. Staff didnt seem to communicate information amongst each other or to us clearly and in a number of cases we were given mis-matched information.
wonderful location, nice and clean hotel with lots of facilities. friendly and helpful staff the hotel is in the proximity of a church and the bells are chiming all night, in every hour; it is too loud in some of the rooms
Friendly staff and nice atmosphere in a quiet restful mountain place. All very clean Rooms are not 4* level, more 3* (bathroom a bit basic).They get the 4* because of their wellness facilities but not for the rooms.
food, mountains, relax, nature, sauna,
Very nice and competent staff. Excellent dinner. Nice wellness facilities. There could have been a little more choices for breakfast (minor complaint).
We stayed in a huge and well structured room. Everything had its prefigured place there. There was lots of stairs and corridors everywhere so it made the hotel looking like a labyrinth.
Location and range of facilities Bathroom too small
Spacious rooms, beautiful spa & wellness, tasty food, good service and amazing nature
Excellent dinner, like home made:-), good spa resort with plenty of saunas The staff should speak better English