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Lakeside position, Reception staff, general ambience Reception although given assurance that due to my late arrival the kitchen would be able to supply something to eat, this was countermanded by the extremely abrupt Head Waiter. The extraordinary arrangment was made on my behalf by the excellent Receptioist but I was assured by the head waiter he was the controller of the kitchen and not the chef de cuisine!
The hotel staff was helpful and friendly, my room was clean and comfortable and the location was close to the train station and the city center of Nuechatel.
The reception staff were all attentive and helpful and spoke good English. The design was pleasing and interesting. The lakeside view from our room was lovely. In retrospect, I think it ought to have been pointed out that our booking was inclusive of breakfast.
Location. Memories. Very helpful at front desk.- gave us an upgrade when they couldn't find our reservation Arrived to find no reservation tho we had a Booking.com confirmation and we were not pleased. Hotel did respond well.
Everything we had nothing to complain about
Very little - it is being renovated. The location is convenient for the town centre. The room had just been decorated smelled heavily of paint, the A/C had been removed, in August! The corridors were hung with bare wires and light bulbs. The wires almost blocked the corridor, a fire hazard. The stairs were blocked because of painting, fire hazard! Workmen's tools were left in the corridor. The building was covered in scaffolding incl. outside the window - security hazard. The staff said sorry - so what?
Liked its good location No gym. One of the reasons why I booked. Breakfast was very poor. No fruit apart from kiwifruit. Not appealing. Room was suppose to be a superior room that could sleep 4. I think you would have to be childen or dwarves. There was no room
Was not warned that hotel was a building site
The location was excellent. The staff very friendly and the room very comfortable. The breakfast was huge and varied, and the weekend offer made the place very affordable.
The hotel is very elegant and very well located at the seaside of Neuchatel. The rooms with view on the lake are great. No.
Beautiful views and correct staff. Situated in the center of Neuchatel, this is really a high standing hotel, with a reasonable price for a five star. Breakfast though was not included on the rate.
The general look and feel, which is very elegant and relaxing, classical, yet not dusty. The location as well of course. The windows in the room were a bit small, that's all!
Nothing,i everything except the view was bad. It has poor services,the staff is not responsive,you have to wait 30 minutes in front of the reception because one guy is drinking his coffee and another is a newbie and does not know how to serve the clients. Only the position of the hotel is nice,the services are bad and the smoking rooms have a very strange smell.They are cleaned but not odorized.
I liked the location , the excellent food in the restaurant, the terrace, the bar, especially Mr. Stefan from the bar, and the parking Relative poor breakfast for 60 CHF, unpolite receptionist.
Good welcome and professional staff at the reception. The hotel as infrastructure is nice, welcome and reception are good. The breakfast is nice (as quality of the food) The waiting staff did not seem happy to work in the hotel. It seemed to be attended by students working only to finance their studies. Exception made for a waitress who was smiling.
I asked for a room with a balcony, knowing that there were not many of this type. I therefore telephoned in advance to ask and was told the room had a small balcony. Imagine my surprise that we were given a second floor room with a beautiful balcony, overlooking the lake. For a five star hotel I was rather disappointed with the service at breakfast. The used plates were left far too long on the tables.
The staff are very helpful and polite. Location is of course excellent. No pool. Room very dark, furniture old and dark. No relaxing sitting/lounge area apart from bar.
great location, right in the centre of downtown, very clean and very polite staff
hotel position good on lake room was in poor decorative state + dirty, we have stayed there is much nicer rooms at the same price
The hotel is situated from one side, close to beutiful lake, from other side is easy to go to from the railway station (funicular line station is about 60 m). The hotel has a good style of design. The reception hall is not large enough. But for the 3 stars hotel it's good.
It was a short walk from the funicular that takes you to the train station. The buffet breakfast was included in the room rate and it was very good.
My room on the top floor was spacious and quiet, with lovely views from the dormer windows of mountains and sea. The staff was pleasant and friendly, the atmosphere was comfortably low-key, and the location was convenient to the town centre (on foot or by tram) but far enough away to avoid the noise. Unfortunately, I arrived during an unusual heat wave, and even with a rotating floor fan running non-stop, the un-air-conditioned space was so stultifyingly hot that it was all but unbearable, even at night ... especially as a sign tacked to the window advised against opening it with the lights on because of mosquitoes. The room had few amenities and no safe. The bathroom sink also was very slow to drain and needed unclogging.
Large, clean rooms. Good breakfast. Cool vibe.
rstaurant service was not so friendly
Friendly staff. I had a problem with a noise in the bathroom, and I could directly change rooms.
Good location (the lake, the funicular are two minutes walking), good taste design.
The hotel was located very close to lake neuchatel in a quieter part is town a few minutes walk from the centre Like the rest of the area the price was high for what you got compared to UK prices
My room was available much before the published check in time. All areas of the hotel are clean and tidy. Room looked newly renovated. The hotel is modern in apperance. Breakfast is basic but plentiful
Close to town centre and lake
Proximity to town centre. No hotel parking, or preferred rates in adjacent public car park.
Very comfortable room. Good breakfast. Very pleasant people.
Welcoming and friendly staff. Room clean, good continental breakfast. Hotel few minutes walk from the town and Lake.
Friendly staff & the best coffee I've tasted in a long time!
The bed was good and comfortable
Nice ambience, polite & eager to help staff with English, German, French language knowledge, cozy rooms, quiet rooms with a view in the garden. Free Wireless internet in rooms/reception/cafeteria was also a good feature. Everything went smoothly during our stay (3 nights).
It was a lovely small hotel, great staff, clean, comfortable spacious, good breakfast, great coffee, nice patio, close to everything. No
A great hotel in the old town of Neuchatel. Lovely friendly and helpful staff who couldn't do enough for us. Rooms were nicely designed, spotlessly clean, warm and comfortable. The buffet continental breakfast was nice, plentiful and pretty reasonable. With the hotel just as short walk into town and from there the lake, I would stay here again or recommend it to friends.
The size of the room and the decor. Very quiet.
Hospitality of the hotel's staff, excellent location, reasonable price
Very good location, closed to many seeing points. As per guide by the hotel, I paid SFr 15 for 3 hour wireless internet access. Provider was Swiss Telecom. But, signal was too weak anypwere anytime in the hotel. Succesful access time was only a few minutes. I just wasted money.
Convenient for for our trip! Perhaps the breakfast offered could have had more variey!
I liked the excellent central location on the lakeside and in the city centre.Good buffet breakfast and excellent restaurant for pasta/pizza and beers. Nice hot shower in bedroom. Helpful bi-lingual staff
The staff was exceptionally helpful (and thankfully, for us, they spoke English!). Great location right on the lake, and close to shops/restaurants.
The room was very clean and had a nice bathroom. The staff was very friendly and helpful, even when I had special requests. The location was perfect! I wish the room had been larger or had a view.
Excellent hotel with very good service. Staff is very helpful and courteous. Location is very convenient, very close to downtown and train station. I will definitely use this hotel in my next trip.
The location was good. Staff was very helpful and accomodating. Would be great to either have fridge in room or ice machine in hallway with an ice bucket.
Convenient position. Parking concession. Access.
The View very noisy from the bar until 2:30 AM