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Lakeside position, Reception staff, general ambience Reception although given assurance that due to my late arrival the kitchen would be able to supply something to eat, this was countermanded by the extremely abrupt Head Waiter. The extraordinary arrangment was made on my behalf by the excellent Receptioist but I was assured by the head waiter he was the controller of the kitchen and not the chef de cuisine!
Liked its good location No gym. One of the reasons why I booked. Breakfast was very poor. No fruit apart from kiwifruit. Not appealing. Room was suppose to be a superior room that could sleep 4. I think you would have to be childen or dwarves. There was no room
The hotel is very elegant and very well located at the seaside of Neuchatel. The rooms with view on the lake are great. No.
Everything we had nothing to complain about
Very little - it is being renovated. The location is convenient for the town centre. The room had just been decorated smelled heavily of paint, the A/C had been removed, in August! The corridors were hung with bare wires and light bulbs. The wires almost blocked the corridor, a fire hazard. The stairs were blocked because of painting, fire hazard! Workmen's tools were left in the corridor. The building was covered in scaffolding incl. outside the window - security hazard. The staff said sorry - so what?
The hotel staff was helpful and friendly, my room was clean and comfortable and the location was close to the train station and the city center of Nuechatel.
Location. Memories. Very helpful at front desk.- gave us an upgrade when they couldn't find our reservation Arrived to find no reservation tho we had a Booking.com confirmation and we were not pleased. Hotel did respond well.
The location was excellent. The staff very friendly and the room very comfortable. The breakfast was huge and varied, and the weekend offer made the place very affordable.
Was not warned that hotel was a building site
The reception staff were all attentive and helpful and spoke good English. The design was pleasing and interesting. The lakeside view from our room was lovely. In retrospect, I think it ought to have been pointed out that our booking was inclusive of breakfast.
Good location (the lake, the funicular are two minutes walking), good taste design.
The hotel was located very close to lake neuchatel in a quieter part is town a few minutes walk from the centre Like the rest of the area the price was high for what you got compared to UK prices
Close to town centre and lake
My room on the top floor was spacious and quiet, with lovely views from the dormer windows of mountains and sea. The staff was pleasant and friendly, the atmosphere was comfortably low-key, and the location was convenient to the town centre (on foot or by tram) but far enough away to avoid the noise. Unfortunately, I arrived during an unusual heat wave, and even with a rotating floor fan running non-stop, the un-air-conditioned space was so stultifyingly hot that it was all but unbearable, even at night ... especially as a sign tacked to the window advised against opening it with the lights on because of mosquitoes. The room had few amenities and no safe. The bathroom sink also was very slow to drain and needed unclogging.
Friendly staff. I had a problem with a noise in the bathroom, and I could directly change rooms.
rstaurant service was not so friendly
Large, clean rooms. Good breakfast. Cool vibe.
My room was available much before the published check in time. All areas of the hotel are clean and tidy. Room looked newly renovated. The hotel is modern in apperance. Breakfast is basic but plentiful
The hotel is situated from one side, close to beutiful lake, from other side is easy to go to from the railway station (funicular line station is about 60 m). The hotel has a good style of design. The reception hall is not large enough. But for the 3 stars hotel it's good.
It was a short walk from the funicular that takes you to the train station. The buffet breakfast was included in the room rate and it was very good.
It was vey conveniently located next to the railway station so no need to use a car. Staff were friendly and helpful Decor seemed a bit old in the room, though this was not really a big problem
Location in Neuchatel is excellent with perfect views of the lake. Very convenient to the train station. Staff extremely helpful and polite The room was extremely small. Not that I really needed more space, I guess I was just surprised when I entered and the room had a tiny single bed in a room only slightly wider. It turned out to be ok and very comfortable.. just not what I expected especially for the price. It definitely was not a double room as booked!
Location next to the railway station - easy access. Cleanness and friendliness
the kindness of the personnel
Very kind and helpful restaurant staff. I was twenty four hours in this hotel, and the same litter I saw in the hallways on my arrival was still there when I checked out. Scruffy looking kitchen and cleaning staff smoking outside the hotel, did nothing to add to the ambiance. The room was tatty and needed renovation. Terrible bedside lights that flood the entire room with glaring light. Old worn-out mattresses made for a very uncomfortable night. Nice staff overall, but with all the many problems, I would not stay again at this very overpriced and poorly managed hotel.