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We got to the hotel late but the staff took the time immediately to ensure we got our room and a quick tour of the hotel. Room was clean, met all of our expactation and then some. We would definately stay there again and recommend to others. It was a little noisy. Walls were thin and it was quite noisy until late night (or early morning).....
Unusual friendliness of staff. Excellent "continental" breakfast (much more than croissant and one coffee). Nil.
location, cleaniness, friendly staff, spacious rooms.
The staff at The Kreuz were very helpful and we would have stayed there again on the way back from Italy but they had their well deserved holiday for couple of weeks. The cleanliness was exceptional, thanks to the cleaners for that. A very busy hotel and the restaurant seems very popular with the locals as well so all in all excellent, Will be back if we go to Switzerland again. No.
Nice and friendly staff. Clean and comfortable room. High quality restaurant. Good breakfast service. Internet and car parking facilities. Easy access to Luzern by train.
Very kid friendly, comfortable bed, free parking
Good value of the money, quick check-in/out. Hotel parking lot was full
Quiet location. Check in a bit cold as we did not speak German.
Special croissants which were gluten-free had been made for my breakfast. Staff were helpful and friendly. Food was good (dinner & breakfast). A good stop-over place travelling through Switzerland. Enough shops in the small town for everyday items. Not too far from Lucerne and its attractions.
All was ok. I didn't find shower gel in the bathroom.
Good location to explore the nearby city of Luzern. Good value for money in comparison to the very high rates applied by the hotels inside the city. Good buffet breakfast, and the dinner at the restaurant was also tasty although a bit expensive. We did not notice any noisy traffic disturbance.
Clean room, good restaurant, nice hotel.
New hotel, easy access with car. At booking.com it was said that all the rooms have big bath tubs and this was the reason why se chose this hotel. We had just normal room with normal shower!! The reception was always empty, no service at all, we could not even mention about the bath tub!! Only person we saw was the cook in the mornings and he spoke quite poor English. Breakfast was poor (no eggs or such) and the rooms were untidy (loads of dust under the bed etc.) Location was 'middle of nowhere' but this we knew beforehand. Totally overpriced, but all the hotels in Luzern are.
Efficient booking service. Excellent service from hotel staff from arrival to departure, including splendid dinner. Extremely good value for money. None
The professionalism and service delivered by the staff and the management were first class. Every effort was made to ensure that we had a confortable and enjoyable stay I would like to see a minbar / fridge in the room
silence, modern environment feather pillows
Good condition, clean.
The owners were very hospitable and went out of their way to help us with travel information, booking taxi etc. The breakfast was of good quality. The rooms are all newly done and clean. The location is outside Lucerne town center and need to take a short train ride to get to the hotel.
Nice Staff,clean and newly renovated rooms,good food located bit far,rooms are very basic
The location and design of the hotel is fantastic. Staff very helpful, food good. Overall great place to stay.
the staff were very friendly and efficient bathrooms too small - but beautifully equipped
Room was clean. Shower was great. Room was too small. Restaurant is too expensive. Breakfast buffet was limited.
Rooms are very small and they pretend it is possible to to put a baby bed but it's quite impossible. The price is much high for a room wich have a view on the parking and the road. The chamber is noisy because the church ringing all the night every 15 minutes !
Proximity to my point of business - Easy wheelchair access - Space - Good breakfast No airconditioning - Bathroom was missing some wheelchair-user facilities
The Bar was exceptionally pleasant.
The high standard of the Hotel impressed me, and being in the Central part of Switzerland, with motorways close by, it was very easy to reach all the interesting places you wanted to see in a large part of your beautiful country.
Good room, has everything you need: good bed, good bathroom and above all, peace and quiet; functional but not fancy. Good restaurant and a fantastic breakfast. Very kind staff in restaurant as well as reception. I stay in a lot of hotels and seldom find one where everything fits so perfectly. Compliments! Absolutely nothing.
the confort of the bedrooms: very good beds and quilt, nice shower, nice floor.The breakfast is of high quality! excellent food and good service. we stayed twice in this hotel: on our way to Italy on the night of 16/17 July: after a very long day on the road with many traffic jams we finally arrived at the hotel at 22hrs...but on that night there was an open air film festival on the hotel ground...very very loud! Furthernore the restaurant was closed and we could not get anything to eat in the hotel and in the nearby village. So be ware of that! if you are planing to arrive late at this hotel make sure to eat somewhere before you arrive!
Hotel staff very friendly, competend and helpful Better advertisment of the acces from the highway, on both directions, would help
This was a large, practical hotel which we used as a stop off. It did everything that it said on the tin. breakfast was very good.All our rooms had a small balcony which was nice and the shower was excellent. No tea and coffee making facilities in the room. Didnt like the self service resteraunt very much for evening meal.
Free use of great bikes, good location on our way from Belgium to Italy, great breakfast, free use of computer,...
breakfast was good, very quiet area . sleepy town. The restaurant is not open or closed very early for dinner , so EAT before entering.