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The hotel staff were very efficient and very friendly. The restaurant (Sunday's) was excellent. No coffee making facilities in the room.
professional staff. nice young people. restaurants prices.it was too expansive related to quality of the food. rooms are getting older....
location extremely small rooms
Little touches like a small yellow plastic duck in the shower tray and glow in the dark stars on the ceiling above the bed. Welcoming reception staff with useful guidance. Free WiFi if hotel booked through internet. Beautiful location over looking the Rheine. Nothing
Easy booking nice breakfast Too cold in the room, no english translation about loundry, I didnt have duck under the shower, bed a bit too smal and blanket too short u have to pay for Wi - fi
Great rooms with excellent equipment. Very clean, good breakfast, good location. Very quiet loaction.
Impression at check in. View on river Ems. The minibar was deliberately empty and switched off. Staff refused to fill it or even to switch it on because of "bad experience with some guests abusing it".
view on the river with waterfall and lock from the hotel room; excellent breakfast
Easy parking, very close to city and work, nice river view, quiet and peaceful. might need air conditioning in hot summer
The location The lack of internet access, they did offer wireless but this was down or I was unable to connect.
service pleasant and good No
The staff was pleasant, accomodating, and willing to help with concerns.
size of room should close the main hotel door every time you go out or in
Had booked a double room with an extra bed but it was not available at check-in. But got a double and a single at the same rate instead which was nice. Very clean and new looking. Walking distance from the Rheine station. Stayed for one night and quite satisfied. Bring your own toiletries. Trouble communicating in english with the staff but they were very accommodating and nice.
nothing The heating was switched of during the night and the room was very cold
Easily walk to many restaurants. Good breakfast. I arrived on Sunday late morning to find out that the hotel lobby was closed till 4pm ! Very annoying, after a long flight & drive. 'booking.com' should have asked me when I was checking in and made sure there was a staff at hotel when I arrived. Also, only one staff could speak in english
I had a wonderfull time in Rheine mainly because of the kindness of the personell from Altstadt and also due to the good services that they provide. Excellent breakfast.
Convenient location for breaking my lengthy journey, a welcoming and hospitable hotel, providing good comfort and a hearty breakfast
You already feel welcome when you just park the car, the friendly staff does the rest. Our dogs were also welcome in the restaurant, which served a pretty good meal. The beds were firm and comfortable and there was plenty of opportunity to walk the dogs. Like in any other hotel I have ever been in (a few hundred), the pillows were too soft (goose down - looks nice and comfortable, but I was glad that I brought my own Tempur pillow).
Friendly staff, nice facilities,and excellent breakfast. We also enjoyed a even meal at the restaurant.
very good service
Very pleasant staff, the rooms are also clean and a good size. Although this hotel is close to the main road networks, good windows mean you are not disturbed during the night!
Service, employees, place, food and prices. Some problems with iternet connection. Better way to do wireless connection for guests.
The food was very good aqnd the staff very helpfull Our main problem was finding the hotel. we came from holland direction and took Junc 6 to Holsterfeld and the hotel is not in Holsterfeld. After 3 pohone calls to reception we eventually arrived
Everything is ok, very good food, nice staff
Good, village atmosphere in interesting place. It is also good placed close to the Dutch/German border... It was difficault to find the way to the hotel (but I travelled without the GPS)