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Staff was very helpfull and corteus. No bad points.
A strategic place for family with easy transportation. Quite and nice.
Relaxing atmoshpere,clean with friendly staff Hard to find the recieption
Proximity to transport connections Poor welcome on arrival - quite disinterested
Location close to the highway, easy to find. Quiet place. Nice tv. The staff at the reception was ok. I had higher expectations. Our room was small and very simple with a dirty appearance. Amazing but ugly design of corridors. No power point available in our room.
Clean, staff were wonderful. Lack of amenities... Broken equipment
The price The noice from the hallway, and that it was allowed to smoke /not smoke in the same floor. That means not separate smoking/non smoking floors.
Very helpful staff. It was cheap and clean - just 90 Euros for 2 nights - but you get what you pay for - see below. The hotel and room were very basic. The room was tiny - not much larger than the double bed with a single overhead bunk across the width of the room. More like a hostel than a hotel. There was no kettle to make a cup of tea or coffee, just a pay drinks machine in the lobby. The area seemed fairly rough and we were worried about the car overnight. There was a small off street unsecured car park which turned out to be ok. Note that some of this chain (Premiere Classe) don't have car parks. We swapped our booking after discovering that our original choice only had on street parking. We weren't really happy about leaving all our holiday gear in the room or the car which might not have worried us elsewhere.
Generally everything was good
Very frienly employees and good welcome at the desk. No hotel-parking, very poor and small room, terrible bed with a very thin mattress which caused pain in my body,the food was poor and untasty.
Very helpful staff. They speak English well. Good location of the hotel in the centre of Cergy, not far from RER. The rooms are small, also the bathroom was very small. The room could be also cleaner. It was however ok for one night.
My initial reservation had wrong date's and I changed it on line, but they would not honor my changed reservation. other thing was, I booked Triple Room - 3 single beds and got 2 single bed for family of 2 adult with 2 young kids???? it's service and Mangagement
Relaxed atmosphere and very friendly and efficient staff, with easy access to local amenities
The breakfasts and the spa area. Jogging and walking in the beauitful grounds was great. Also free to use tennis courts
pleasant helpful room cleaners (poor front desk and maitres d') .good swimming pool compared to many others in similar sized hotels . Good breakfast Absolutely awful design of 'modern' hotel attached to small chateau.Horrid mismatched souless interior fit out. Bare walls in bedroom-( no pictures/photographs)Carpet pattern and bedroom layout reminded me of a correctional institution. All floors looked the same so easy to get mixed up as to what floor you are on.Souless restaurant . Was unable to eat in restaurant on one of the 2 nights of our stay as Maitre D' and front reception staff said they were booked out although dining room only had about 2/3 of the tables set for dinner. Potential guests should be made aware that they may not be able to eat dinner in dinning room in spite of the fact they are staying in the hotel! No really easy alternative for having dinner close to the hotel
Hotel clean staff very helpfull and friendly rooms large and comfortable good food tea and coffee expensive So very disapointed to find it was a modern hotel and not a chateau we were staying in.expected to be in a chateau not in the grounds of a chateau
The service and the variety of activities available.
Wonderful hotel within lovely grounds. Excellent restaurant. Very helpful staff.
We stayed in one of the corner rooms, which was lovely and bright and tastefully decorated. Our 9-year old daughter was with us, and there was no problem getting an additional bed in the room. We arrived fairly late and ordered room service. This was probably one of the best burgers that i have ever had, and excellent value for money. Breakfast was delicious as well, and the service very friendly. We loved the grounds and the beautiful swimming pool. Unfortunately it wasn't warm enough for us to have breakfast outside, but this would have been lovely. We will definitely come back when we travel again to France. The restaurant and bar area lacked atmosphere. I also thought that more could be done to make the stay more family-friendly, with for example a play area outside. As it is this hotel is very much a luxury business hotel. It does not really cater to families or to romantic getaways. Having said that, we really enjoyed our stay.
Excellent public rooms, customer care and restaurant service Dated room (I know it's an historic building but the facilities could be freshened up)
The rooms were clean and comfortable. The grounds were large and the gym was well equipped. The breakfast was good. Our experience in the restaurant was dismal. The manager was very rude and abrupt. We wanted to walk out but were starving and the hotel is in the middle of nowhere. When the food arrived ( we ordered 3 courses) it was not good at all. We were so disappointed. .
Good location, quite athmosphere, polite staff Seemd it was little cold in the room, the corridor should be renewed
location and great service I couldnt switch off the air conditioner
The price was good and the staff were all really nice. There are not any real amenities. This Novotel does not include breakfast.
Private parking, nice breakfast n/a
Food was good, rooms were clean and the ambience was appropriate for the business meetings.
clean and modern, handy for the station, expensive breakfast, picked hotel as advert showed nice pool ! packed my trunks disappointed to find no water in pool !
Simplicity double charging of breakfast
最低15文字以上ご入力ください Tv was no function.
This hotel was close walking distance to the Parc des Exhibition for a dog show. They took dogs and had great space for dogs to be walked. Breakfast was very basic and over priced but not many options in the area. Shower was great though! It is quite old and smells a bit when you walk into the rooms. Linens are rough and they only have 2 twin beds or one Queen option. They do not put three people in a room. Had my son with us that sleeps in our bed. They would not allow it. Fire dept has to know how many people in each room and it was a problem to tell them there was three in our room for some reason. Then all of a sudden it was ok. Anyway, make sure to book exactly as described. The comment section of Booking.com does not go to this hotel.
Near motorway. Open on a Sunday night and food provided. Nice to have tea coffee in room. Ample parking. On your website it was stated no parking space; this could have deterred us but we had visited you before' so we knew better. Directions from the motorway going north could have been better, but fortunately we remembered the way from last time.
Ease of access. Some staff were not overly welcoming. Unable to obtain any drink (Alcohol or other) before 1900 or after 2300 hrs. (2200 hrs on Sunday). Bathroom and tea/coffee consumables not replenished for the 2nd night.
Secure car park, easy to find using sat nav! Room on the small side!need a uk news channel would be helpful on the tv! Room floors could have been a little cleaner! Breakfast area could be a little cleaner to.
Value for money was excellent. It was a good choice when the room was just for sleeping in. Breakfast arrangments could have been a little better. Whilst I appreciate it was only 8 euro's per person it probably needed a little more personal touch. You were very much left to sort yourself out.
Restaurant (but I stay here a lot and know the Chef is good - not always as good at other Campaniles) Typically Campanile - too much noise from other rooms. Not as good value for money as it used to be.
All the Staff on the reception desk, day and night were extremely helpful. They helped with several enquiries I had about travel and transport etc Even though it is quite a large hotel, the friendliness of the staff gave the hotel a warm and personal feel to it.
you get what you pay for.
very good ratio comfort/price
Hotel reception staff were very helpful.
Staff went out of their way to be helpful. They were also exceptionally friendly. Furniture were very uncomfortable and the room small.
Very friendly staff. Good in English! The view from my room on utilities
staff very friendly Shame there were no leisure facilities ie pool or gym
Hotel staff where efficient and very helpful.
Obliger de dormir dasn la famille car la clef n'etait pas prã©sente a l'endroit prã©vu
Very well run hotel managed by a nice and helpful family.
friendly helpful staff (we speak no French) Our room had been used by a smoker
Handy position coming from UK to Paris.Good staff and relaxed atmosphere.Pleasant area to have a beer after work.
Very cinvienient to the Town. Easy to find. The room was very smelly. Prieiouse guests had been smokeing
It was quiet and I always enjoy having a kettle in my room for making extra cups of tea early morning and late at night. The staff were helpful. It was not exactly in the town but some way out and quite difficult to find.
The hotel was good for a 2 star rating as I tend to try 3 stars and above subject to availability! Nothing really apart from maybe closing down at 10pm in the evening!
Adequate Parking area scruffy and dogs barking all night left in car outside. Walls are paper thin between rooms you can hear a light switch being turned on and off.
No wireless connection in the room.
The hotel had a good place to take breakfast The staff was not polite at all and the towels felt like dirty
Lack of power from 7.30 in the mormning. Was not re-established when I left at 8.10
The food, the service, relaxed. Our room was rather basic, dark and cramped. No tea/coffee making facilitities. No lounge area.
I like the oldy worldy feel of it... I was expecting a more up market hotel but really enjoyed the old feel of this hotel... The meals where rather expensive and none of the staff could speak English... but they where all very friendly and helpful....
The beauty of the place, both inside and outside of the hotel.
Occupation was good. In the past I stayed there and the hotel was very empty.
Location Resturant was closed and breakfast was disappointing
The Chateau was lovely, beautiful surroundings and impressive building. |The staff, who I think were family, were all very friendly and accommodating. Our daughter and granddaughter had a superior room and it was spacious and clean. Ours was a standard and it was clean and the beds comfortable. The adult breakfasts were delicious and served in a very pleasant conservatory. When we booked the web site did not process the booking very quickly ( more that 30 min ) so we re booked thinking the booking had not gone through, it had! Cancelling the second booking was done efficently the following day but the resopnse from the web site needs to be quicker. Also when we booked it stated that there was a restraunt, having booked we got an e-mail saying that it was closed on the night we stayed. Not good when you are travelling with a 2 1/2 year old. We booked 4 breakfasts and there was no breakfast, adult or child, served to my granddaughter. I had to ask for milk for her to drink, she actually ate from our breakfasts. Our bathroom was shabby with a very limescaled shower but it worked and there was enough hot water and clean towels.
The Chateau was magnificent as were all the internal oak features. The restaurant was outstanding, and good value for money, with excellent cuisine. The setting was perfect and we were disappointed it was too cold to use the swimming pool. We look forward to our next visit when large open fires will be burning in the winter. The room decor was a little tired with a few water stains on the ceiling
private parking small rooms
Breakfast Hotel impossible to find due to bad directions and no signage. In industrial park.
Terrible, dirty room, no air conditioning, no ability to lock the door meant I had staff open up without knocking on the door.
It was very quiet, clean. The breakfast was adequate. The location was in an industrial zone and was very hard to find.
Save parking, silence, good breakfast
Local to my requirements Hot water failed - no hot shower, but these things can happen any where, it did not put me off the hotel!
Good value for the money Would prefer to have a pioper shower
Excellent staff. Madame on reception was extremely helpful on the telephone, discussing details of our booking, and very welcoming when we arrived. Also the night porter: friendly and helpful. And the man in charge next day, too. Excellent breakfast; very good value. Turned up by mistake at the 'other' Balladins hotel, just around the corner, where the receptionist, chewing gum and talking on the phone, was in no hurry to help and gave us incorrect directions to the correct hotel. In the end, a hotel guest took pity on us and explained how to find it.
Clean basic room. 2 good restaurants 100 metres away. No opening window, just a door (which had to be closed for security at night), so very hot. Located in an industrial estate.