The room smelled moldy - which is unsafe to breathe in. Overcharged what i agreed to with kayak.
Location, Cleanliness and size of the room! Fitness Room, Pool, Miltary Discount No breakfast included
Check in was a breeze, valet and bellboy were SUPER helpful. We even got some great recommendations for that night and for future visits from staff. The lobby was stunning! After check out, we left our baggage with concierge at the front of the lobby to continue our morning exploring without being weighed down. Overall, great visit! Comfortable beds, clean, nice accomodations. We didn't like being surprised by the $50 valet charge at check out!
I like the staff and the location and restaurant. The rooms are a good size with no real frills. I have stayed here 3 times and I think it is a good value for the price you pay. The concierge was not very helpful and in fact he was unhelpful as he gave me bad information about dress code for a restaurant and he really doesn't seem to enjoy his job like he should. It is a busy hotel so it can take a while to get a response from the front desk.
Location My room was not clean properly...a pair of dirty women underwear were hanging on my bathroom door. The bed had stains on the sheets and the room smelled. I will not stay at this hotel again!!!
The location is great for events downtown. I like to walk, and the central location is nice. Staff was really friendly. We were there for a show at the Saenger which was just a couple blocks away. I would stay there again I didn't like the parking setup. I don't know where the garage was, and you have to stop right on the very busy Canal street and valet. It was pretty much a zoo in front of the hotel the whole time~ But again, the staff was helpful and friendly
Gorgeous, clean, affordable Nothing
Great place for the price.
Loved the location for access to some basic stores (CVS, Walgreens), street car, Bourbon street. The AC didn't work in my room. Temperature started it was 75,thermostat was set to 65...but it was warm and muggy .called front desk to get it fixed, but no one came. Other that that, the stay was great.
Our hotel was so cold. Extremely. Called the desk to fix our heat. But it didn't work.
Everything else was excellent No ventilstion in room 6630 and had to go down to the 5th flr for ice, because 6th flr was broken
The crown plaza is a nice hotel. Older but nice You cannot go outside without someone on the sidewalk wanting money, cigs, food.....something. I had one person start cursing me because I wouldn't give him anything.
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
It does maintain the Marriott standards The hallways are noisy at night
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
Great location. Close to everything in the French Quarter. Friendly and helpful staff
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
I thought the staff was very helpful and attentive at all times. The location was great. We enjoyed our stay! Thanks!
Right by Bourbon St room was clean and nicely appointed great central courtyard with pool Location makes it noisy rooms on one side were noisy to a non-stop generator terrible pillows no room service uninformed staff (front desk not aware there was no room service, housekeeping not clear whether feather pillows existed... isn't this a basic requirement in most hotels? plastic mattress cover - I guess too many people enjoy the party atmosphere too much & they have mattress issues!
More hotel than what we expected. Great staff, great location, great food, great hotel! Will make it our go to hotel every time we visit.
location is great Thought the staff at the front desk could have been nicer. They didn't even say thank you for staying when I checked out.
Beautiful hotel with friendly, efficient staff. If you want to stay in the heart of Bourbon Street this hotel is it. Upgrade to Balcony suite for a perfect stay. Everything was great.
i stayed here with a group of 9 women. This hotel was in the very best location to walk everywhere that we wanted to go in the French Quarter. It was a really great price and i would definitely stay there again, group or individually. Having traveled to NOLA many times and stayed at many similar hotels, this was the easiest, cleanest, and best value by far.
Really enjoyed the Historic aspect of the Hotel. Very opulent, and had wonderful informative signs regarding various history of the building. Staff is really good, polite, and helpful.
- Location, location, location. Traveled with a friend and this was incredibly convenient to everything we wanted to do in NOLA. I'd absolutely bring bikes if you have the means, makes the city a lot more accessible and reduces transportation issues. - Pool - Staff was awesome, very accommodating even at the last minute - it's clear that they all like their jobs - Stored our bikes in the room downstairs so they didn't take up space in the smaller room and the doormen were always available to open it up for us. Before we found this out they kept our car in a gated lot close by to make sure our bikes were safe on the car. - Free drinks at bar are slightly misleading... Not a total scam but just make sure you want well liquor and add up the cost prior to making it a double with "premium" liquor. - Valet can be slow but they did give a heads up that it would take 40 minutes at some times. - Depending on where you are in the hotel you may have a way to walk down the halls to your room but this isn't really a big deal. - Truly not that bad - if I HAD to pick bad things this is what I remember but I would absolutely stay there again.
The room was giant The place was shabby, even the uniforms were cheap. The hotel bar closed at 12:30, the room service was from like 4-10 and was provided by a third party, in the morning I called for a sprit and it took FOREVER for it come. I paid 450 for that room. I should have been at the Four Seasons level.
Great room. location, and the staff was incredible.
Everything. The people working the desk when we checked in around 10pm were exceptional employees. N/a
I loved the location of the hotel the staff was courteous and friendly. The in hotel restaurant had good food but was a bit pricey. Our room was clean, I am a picky person so it met my standards. I thought some areas could have had better house keeping. Large dust bunnies were all over the floor near the stairs. The main area that was traveled by the guests were kept cleaner. But most importantly I didn't like that they permitted a drunken homeless person to sleep outside of the hotel doors, not a good first impression for many guests.
I can't even put into words just how amazing the staff were. Every single person I met was so friendly and accommodating. Even going as far as making me a make shift shower chair due to my ankle being broken and needing assistance. Every need was met and then some! The ONLY issue we had was the sensitivity of the room keys. We had to have them remagnetized every day sometimes numerous times in a day.
2 queen beds provided for 4 people, beds were small but very comfortable. Pool is small but warm, great for kids. No mini-fridge in room. Tea and coffee in room not adequate. Parking is valet only at 38 dollars per day. Park at airport instead for 11 dollars a day. Hotel wants to pay for your tour in exchange for participating in a time-share scam. We declined.
Location is great, only 1 block from bourbon and 3-5 blocks to Jackson square, decatur street, etc. The hotel staff makes you feel secure, safe, and they are very nice. The hotel is clean and big. The value for the cost of the hotel is great! I'm nitpicking, but little things like the sink drain would not drain properly, and the in room TV has a very limited selection of channels to choose from.
Close proximity to Burbon St. no small refrigerator
I had and excellent stay at the Holiday Inn French Quarter and I would highly recommend the hotel and will stay again.
They did not have any hot water. For November day, this was not acceptable and all guests were angry. They were refunding money to guests but because I prepaid the hotel through Bookit site, they refused my money- back!
A perfect location in the Italian-Chinese part of Manhattan. Very friendly staff and clean rooms!
OMG it was right in te french quaters, great location
Felt secure at night as there was a security guard by the elevators. Small lobby area, which can get loud. Felt secure at night as there was a security guard by the elevators. Nice to have a pool, but we didn't get to use it. Wifi worked well. Room was okay--bathroom small with very little counter space for belongings. Housekeeping occasionally not restocking soap. Found stain on blanket; staff did replace. Small lobby area, which can get busy and loud.
When we arrived they indicated all rooms were full. They didn't let me use their phone, so I had to use my international mobile to phone booking.com which then sorted it out with the hotel so there suddenly was a room available.
Friendly and supportive staff; very good breakfast
Booked one night and paid in advance, after my stay they charged me over $200 and would not assist in helping me. Just seemed like I was dealing with a bunch of morons. Would choose another hotel with a smarter staff next time.
Great location Helpful Doorman Very small bathroom No room refrigerator Small television Satellite cable would not work with rainy weather Received incorrect bill with added valet charges when we never had a car while in New Orleans.
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
our room have city view instead of magnificient river view that is a very big inconvenient as we were faced close buildings in front of us. the staff was not at all flexible to change our room even with my Gold card preffered Guest.
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
the beds were very comfortable no
Beautiful hotel very comfortable I have two $50 charges on my credit card upon arrival that were poorly explained and I was told they would be refunded by now but they have not been. It feels like the hotel is charging me the difference between the hotels.com price I paid and the walk in price.
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
right on bourbon street, a little noisy at night....but hey, what fo you expect if youre looking for a hotel ON bourbon street?? beautifully decorated lobby for christmas and extremely friendly staff
Great location. Close to restaurants and nightlife. Fabulous Staff. Try Restaurant R'evolution, it was a fabulous experience. Currently the hotel is renovating. Our room was near the construction area, so it made the visit less than optimal and not our normal Sonesta experience. I look forward to a future visit once the renovations are completed.
The salt water pool was nice. I really wanted a balcony room and they didn't even asked me if I want one. The water didn't even get hot shower
Location & parking Quality, condition & service not up to par with reputation and cost. Not family oriented. Very old rooms. Certainly not a luxury property.
Have stayed at this location numerous times but have never had such a small cramped room. AC could not keep up wife was hot and uncomfortable both nights. Called maintenance first day of stay and he said it was working ok. Could not enter the hotel without being accosted by losers trying to get you to come into their strip clubs which surround the hotel.
Great location! Down in the heart of French Quarter. Kayak didn't inform me we needed to pay for Valet parking, but a great stay.
Decor, hotel pool , downstairs bar Elevators but they're putting new ones in
location, value and decor breakfast was overpriced
I enjoyed the location, clean rooms, pool, staff, bed, nature sounds from radio, and smell. Noisy at night due to burbon st, but that was expected. Nature sounds come in handy.
I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!! I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
Parking $45 too high. Noise and construction would have pick other hotel if known.
Well located for easy walk to all attractions on the French Quarter. Elegant, well maintained LARGE roomsnothing
Very poor insulation between rooms. We had to move from our first room, as it sounded like our neighbors were inside our room. In our second room we backed into the elevators and heard that constantly, but it was better than loud voices.
Overall the hotel is clean and the service is what you would expect. Food offering was very mediocre or non-existent. I have never seen a 50-story hotel that did not have a dinner restaurant. At the end Of the day there is only the food in the bar....no menu except the bar menu which is very limited. The 2d floor dining for lunch and breakfast was only mediocre.
Room was excellent and very comfortable view was spectacular I was ticked right off at the $48 parking charge. I likely won't be back. I would rather this information be included right up front when booking.
They gave us a King rm instead of a double that we booked , we had 3kids with us. No double rms available so they upgraded us to a suite and gave us roll aways for the kids. Room was gorgeous,49th floor with wall of windows (amazing view of city and river) plus gave us a $100 in house credit. Totally made up for their mistake. Hotel and location was great. Parking was $43 per nt
The hotel is in a great location and the lobby is nice The hotel was overbooked the first night. They told us upon check in that our room would be ready in about 20 mins as it was being cleaned. It wasn't ready until midnight. The room we had reserved was a double room, they ended up giving us a king room that had been smoked in by the prior guests (there were still ashes in the bathtub). We asked if they could send up a cot - which never arrived. Luckily the second night they switched our rooms. Overall we were pretty disappointed.
All in all, the hotel was nice. Location was excellent to convention center, bourbon street, and loads of other shopping. Great bed linens, but flimsy face wash clothes and towels compared to other hotels I've stayed in. Bathroom tub was dirty. Couldn't take a soak bath. Shower only.
I love the location and the luxury part of the hotel. The expensive parking.
Staff was awesome. They were always helpful and super nice. Great customer service. Perfect location to most everything we wanted to see. Strange smell in room. Not bad but not good either. Could have used a room freshener. The bathroom is a bit small. We kept hitting the wall with the door each time we opened it.
The decor and view Smell of the towels were like smoke
Initially we had a problem with our reservation and had to spend the night at a neighboring hotel. The hotel staff more than accommodated us in the end. We had to call the corporate office to get our situation resolved
Where able to check in early and get our room. Very friendly staff
There isn't self parking, valet only I upgraded my stay to include free Breakfast but wasn't worth it
Monteleone is marvelous and I will come again. My only criticisms are 1. It is not fully handicap accessible 2. The bathrooms are nice but small and dated, no walk in showers 3. Bedrooms are small by modern standards (limited to 2 to a room comfortably. Restaurant, entertainment, bars, service par excellence, cleanliness, doormen extraordinarily helpful( (we needed extra assistance and always received what we needed and more)
Top notch hotel and facilities. The front desk clerk could have been nicer, but overall it was a great stay.
The hotel location was fantastic walk out the door to all the restaurants, night life etc., Bathroom very clean. Great Bar down stairs. The Old world charm of this Hotel is really nice.
Great location in heart of French quarter! Friendly staff, super clean and awesome rooftop pool with bar! Hotel restless awesome and we received voucher for complimentary bottle of wine! Sent my clothes out for laundry and was told it would be a one day turn around. After 3 days still no laundry and I had to call twice to finally get it back. Also our last night we needed to actually get some sleep as we had a 630am flight home. Unfortunately the guests next to us were so loud we didn't get more than an hour of sleep. I called front desk twice and finally after security made their second attempt to get these rude guests to quite down the lowered their voices slightly.
The location is right in the heart of the French Quarter just a block off Bourbon Street and on the classier Royal Street. The décor is beautiful. The rooms are small but nicely decorated. The drapes were incredible. The cafe are the hotel was very good for breakfast with beignets as good, if not better than Cafe du Monde without the crowds. The walls were fairly thin so you could hear your neighbors. Also, nearly got high from the marijuana fumes seeing through the air system.
This hotel has the perfect location for a tourist travel in New Orleans, one street away from Bourbon street and a few blocks from Jackson square. The Hotel has also the best house keeping I ever had in the USA. They really think of everything. Unfortunately breakfast was not included in the price although this could easily be foreseen.
Excellent room service. The carousel bar was fun. It's located in a prime location. N/A
I liked its atmosphere of a first class european hotel, the very good taste shown in the decoration of the room as well as the elegance of the reception area. During our stay the used soap and shampoo were not replaced when the roorm was made,
essence festival n/a
The pool was a welcoming retreat after a day of touring the city. The staff were extremely helpful and pleasant. I would have liked to be a part of the carousel bar, never any seating available. The view was not to my liking, and the bathrooms were small.
The hotel and staff are beautiful and amazing. But when we got to our room it was fairly warm. We called down to the concierge and asked that someone come look into the issue. We left for the afternoon and when we returned there was a note sarying someone had come to fix the problem. Two additional requests later and it was still around 80 in our room. Staff didn't even call to see if we were satisfied (after 3 requests). Difficult to sleep and not enjoyable. See above.
Location. We had a bad problem with people smoking on our floor and it was a non-smoking hotel. I complained several times but the staff did nothing except spray air freshener. I came home with a sinus infection from all the second-hand smoke.
Great rooms that are well designed for accommodating multiple family members
Friendly staff, very close to Bourbon Street. No locks on bedroom and bathroom doors
Hotel was very nice and clean. Staff was friendly and helpful. Everything in French Quarter was a short walk including Jackson Square. Would stay here again.
We were right in the middle of everything. All we had to do was walk out of the hotel and we were right there. The rooms were awesome. Way more than I was expecting. The staff was great. We will definitely have them on the top of our list when we return. Nothing
The location was great: close enough to Bourbon and Canal Streets so I was near the action, but removed enough so that noise was not a problem. The bed was comfortable and the bathroom had very good water pressure. Housekeeping heads for the hills around 2 or so, so if your room is made by then you are out of luck.
Nice suite style room, good staff, location They were performing some work to the facade of the hotel. At 9:00 am they were literally right outside our room pounding with hammers. I looked out the window and a worker on scaffolding was right outside of our window. Had my girlfriend been in a state of disrobe, he would have been able to tell were all of her freckles are. 9:00am....on a Saturday....in New Orleans....in the Quarter. I had been out late drinking the night before, so you can imagine a 9:00 wake up call with a hammer was most unexpected....and un-welcome. No mention of the construction was made during our check in.
Great staff and location
The door separating the bedroom from the living room area. The bathroom was beautiful and the bed was very comfortable
The hotel is right around the corner from Bourbon St, which made it very convenient.
The staff was awesome, every person we encountered at the front desk and valet was in a great mood and extremely helpful.
We found a roach in our room the first day. When we told the woman at the front desk, she was nice and apologetic, but said it happens when there's rain. I understand, having dealt with roach in my apartment, but asked her to have the room sprayed, and wondered why that wasn't the default answer. The water stank. It smelled like putrid pond water, like it came from the river or Lake Ponchartrain. It was hard water too, so rinsing in the sink or shower is a long chore that never seems possible to finish. I believe this is what made the tub slimy and slippery. It didn't appear dirty, but it was impossible to stand in the shower without a wash cloth underfoot. The hotel is located on the 2nd-6th floors in the Ritz Carlton. The Ritz locks their doors in the evening, but the key readers don't allow Courtyard guests in, so you need to go around the block to get inside. Either way, it's a maze of elevators, since you always need to take at least 2 elevators to get to your room. The Ritz spa smells like an over-chlorinated YMCA pool, and permeates the entire lower floor. Coupled with the arctic air conditioning, coming in from the outside is a violent jolt with a mild burning sensation in the nose. And it's $25/person/day for the privilege of immersing yourself in the water.
My friends and I ended up here last minute when our original plans to stay somewhere else didn't pan out. We were a little stressed when we got there given that we were far from home in California and had to find this place last minute in an unknown city. But from the valet to the front desk, the staff was super friendly and helpful and made it so easy for us. Our room was clean and well decorated. In fact, the whole hotel is very nice and a great value for your money. On top of that, it's in the perfect location in the French quarter. if I ever find myself in New Orleans again, I'll definitely be staying here. There was only one thing and very minor. Being that it is the French quarter and so close to bourbon street, my friends and I had a late night. We knew we were going to want to sleep in and take our time getting ready in the morning, so I called the front desk to see about a late check-out. They said It was perfectly fine we just had to put the do not disturb sign on the door and be out by 1. At 10:45, housekeeping came knocking on the door. We yelled no thank you and then we could hear her talking to another employee about how we weren't supposed to be there. Then at 12:30, they came back again as we were preparing to leave. It wasn't a huge deal, but I think maybe the late check-out policy should be better communicated with the cleaning staff.
Our room 1236 was a great room for us! The facilities were great and the staff was lovely. We enjoyed the food in the restaurant and the Wednesday jazz players. We would definitely return the next time we are in town!
We are frequent visitors of the Ritz Carltons and this was the worst facility I've ever been to and service was poor. I was paying $600 a night and felt like I was staying at a Sheraton or worst.
Very elegant and friendly hotel.
Hotel offers a great lobby, bar area, and dining. If your trip includes the French quarter this location is outstanding. You are surrounded by great dining of all types. I would stay here again
In the middle of the French Quarter, but still accessible to the Convention Center. Great staff. Beautiful historic hotel.
Royal, old-fashioned feel consistent with New Orleans old city. Room was a bit smaller than expected, but sufficient for a couple.
* Staff was very helpful, sorted out a room mixup quickly and appropriately, and compensated us for our time waiting * Fantastic pool and view from the roof, the rooftop bar was great * Really a perfect location - about two blocks from Bourbon made it close enough to the street to feel like you're in the bustle, but far enough away to recover after a long night in peace * We were able to get a great value for the room. * Hospitality staff restocked our room's ice and bottled water every night * Super small room, was not able to fit a single cot in the room without moving the dresser * Bed barely fit two people. * Slightly misleading depending on the website you book on, "Double" or "Queen" in our case meant a single bed, and assumedly the same room * Tiny bathroom. Towels were forced under the sink. * Bar closed earlier than I would have expected
Staff was great! Location is excellent. Our room was really small but it still worked. The cinnamon smelling toiletries should be changed to something more refreshing.
Friendly staff. Clean. Quiet. Conveniently located in the French Quarter.
The beds were the best I had a hard time trying to get my girls to leave The sandwich we got from room service
Elegance Central for visiting French Quarter Customer-Friendly Historic Small room for Big Price
location and friendliness of staff
The staff was very accomodating in all respects. The location was also very convenient to everywhere we wanted to go. This is a perfect location if you are going to Mardi Gras. The bar was only open until 9 pm which wasn't convenient, but there was a bar at the corner of Bienville and Burbon which was very close.
great position and good rate The hotel room could be more clean but it is not bad.
I have stayed at the St. Louis before, and it is my personal choice for location, atmosphere, and value in the French Quarter.
Location Electrical Disrepair, worn furniture, bad service in restaurant, mechanical problem, all night noise
The staff was the best from start to finish!! I have to give props to house keeping for the amazing job they do, Ms Julie moves through the hotel like greased lightning!! Ms Janet, our concierges, made it possible for us to see as much as possible during our stay and is very knowledgeable about the area and the best tours. Our doormen, King Saloman, Sir Larry and Sir Lawrance , as my husband liked to call them, were friendly, fun and very helpful. From front to back, the staff was amazing. Rooms are clean, comfortable and beautiful. The breakfast in the morning was wonderful, so many choices. Can you tell we loved our stay!!??
It was nice having the proximity of the hotel to multiple attractions.
The hotel itself is really nice, especially the patio. The location of the hotel is also excellent The rooms were not really clean. The first room we had was so noisy that we could not sleep. We were then given another room which was quiet.
Near the famous Bourbon St. Dirty room and absence of small fridges in the room
Access to Bourbon Street and remainder of French Quarter There is a usage fee and utility fee that has to be paid at the end which really seem like charges that should either be incorporated in to the price of the room or dropped. I read about them online and was prepared. However, other parties checking out at the same time were very suprised. Also, parked for an overnight rate at a garage one block away for less than their garage rate.
Great location, helpful staff, clean room, updated bathroom, great courtyards.
The staff was very friendly. Valet parking was fast and very nice. They held our luggage after checkout so we could go to the Saints game which was fantastic. Price we paid for a single King Size bed was sort of outrageous
Breakfast was fine, close to the sites Charged me $150 for deposit and still haven't gotten it back.
We had a wonderful stay. The staff were all friendly and helpful, especially John, the Valet. The room was great, and the location of the hotel was too. We will be back! Nothing, except we didn't get to stay longer
Very nice hotel! We had a beautiful corner room with a good amount of space and two comfortable double beds. Breakfast was basic, but great, and the staff was very nice. Clean and a great location! I only have one complaint -- I was frustrated that our towels were changed everyday, even if we hung them up. But otherwise, everything was great!
Free hot breakfast, rooms were clean, on main streets so no walking on sketchy back roads late at night, bed was comfortable and pillows weren't those expensive fluffy pillows that are good for nothing, water pressure was great, shower was nice, staff was friendly, a/c worked great. No cons...
I like the fact that it was close to where I wanted to go easy to get around town. The only problem is that someone did call in the middle of the night trying to poach my credit card but they told me about that upon my arival. They've been having problems with someone messing with their customers.
Great location and staff was wonderful! They picked us out a room on the 8th floor with a beautiful view of Canal Street and the Mississippi River. Will book again on our next trip back to New Orleans.
Everyone on the staff was so friendly and sincere about it. They were always will yo help us figure out things to do and where to go. This will not b our last trip to this great hotel! And the ladies who did breakfast were great! Nothing! It was a great week. It is just a well worn place.
Location was perfect! A short walk to everything, but not so close that there was street noise. I also enjoyed the exposed brick walls, and my corner/wrap-around room was very spacious and full of natural light!! A/C worked great, and the number of towels provided was more than sufficient. Pillows were flat and needed more stuffing in them. The sheets were a bit rough/scratchy.
Malcolm worked at the front. He was extremely sweet and helpful, giving great recommendations on where to go and what to do. He was always very happy and looked like he loved his job, which most people dont look like.
I like the fact that the hotel staff especially the Front Desk Manager Tashena Johnson helped me out when my credit card was compromised. She did the best she could to make my stay as comfortable as it should have been. The location was great. Not to far from everything attended. I didn't like the way my reservation was not in the system when I arrived and I didn't like the 1:00am phone call asking for authorization...
Location. Bed was comfortable. Was able to get early check in. air conditioner sounded like a jet Engine Taking off. Room lighting was terrible. Towels inconveniently placed in bathroom right above the only shelf/counter space.
The bell hops were nice and that's about all I can say nice about the place. When we got there they couldn't find our reservation. They put us in a tiny room. (We paid extra for a corner executive king.) After 4 hours the room was still at 80 degrees. We were moved to a corner executive king (what we should had have from the beginning.) We called down to the front desk for a bottle opener waited 2 hours they never brought it up. The pool was dirty and disgusting. They claim its a 4 star hotel but we will never stay here again. We should have gone to the double tree.
Wonderful service, comfortable and clean. Great location for us. Would love to stay there again. No cold water from faucet
The location is very convenient -- on Canal right between the French Quarter and the CBD. The rooms and facilities are very comfortable and well appointed. There was nothing lacking. What really separates this hotel, though, is the staff. From the front desk people, to the people on the door, to housekeeping, to the valets, everyone was amazingly friendly and helpful. A very positive attitude permeates this hotel. I certainly would stay again. The only negative aspects were that the hotel's front (on Canal) is undergoing a major renovation which makes it hard to find the hotel from Canal and, sort of related to this, the actual front desk/check in area is not on Canal at all. It's on Common. I understand the hotel wanting a Canal address, but it does make it confusing to find the check-in area.
Nice and clean. Close to the main attraction. Noise when trying to sleep. Air vents would slam down making a loud noise and jolted me awake all night. Out of items more than once when ordering room service. Cold pool with no hot tub.
Location was great and felt very safe. Room were the right size and they were lovely and moved us up to a top floor because it was my daughter's first trip to NOLA Pipes broke the last night and our room had wet carpet; they moved us once I reported it
Not as expected for a JW
I liked the room and where the hotel was located I paid too much and was constantly dealing with hassles like slow elevators, stupid rules, staff that lied about a room being available. We paid $310 for a room and $42 to park and couldn't get free Wifi, really? The Valets were rude and they basically forced me to use baggage handlers.
Felt like I was in Paris!
Great location and staff. The valet parking crew was very professional and courteous. Olga at the bar was a pleasure to talk too. I liked the modern decor as well. I would recommend this hotel most of the time. Walls are thin--I could hear people talking on both sides of my room. I imagine it has something to do with being an old building. Fortunately it didn't last long, however, if you are there for any kind of festival where there will be a lot of late night partying (it's near Bourbon street so this may happen quite a bit), I'd recommend being one of them instead and not assuming a good night sleep.
Location; charm No windows!!! Poor lighting; old; not enough outlets and the one in the bathroom didn't work for my plug; not a great ambience; small beds if sharing; no fan in bathroom.
The location kept us a block or two away from the late night crazy of the French Quarter while still close enough that we could walk to nearly anything. It was also 1 block from the cable cars so we could go farther afield if we wanted to. The restaurant downstairs was really popular with locals and there was always a line. Not a real negative, because it was tasty, just a 'heads up!'
Location was great. Walking distance from the quarter. Quite street. Parking was quite easy.
Good price. Bed was comfortable. Room was clean. Not many amenities
I'd say the biggest con for me personally was the lack of a fitness room, staff could have been a bit more welcoming, I didn't find the customer service to be the best--but the room was nice enough and the location was great-overall an okay experience.
Friendly staff. Clean room. Great location.
The room is too small and has no window.
Nice and dark. Super comfy. Convenient to all NoLa has to offer. When I return to New Orleans, I will return to the Pelham.
Ms. Kenya at the front desk made our trip very wonderful with her service and smile. We like to thank her for her hospitality.
Location and a really neat old building. Great bathrooms No windows and room smelled musty.
Wonderful historic hotel. We chose a small interior room as we never planned to spend much time in the room. Without windows though, it was easy to oversleep so I recommend setting an alarm. The bed was comfortable. The room had everything we needed: iron, coffee, refrigerator, toiletries and blow dryer. Leftovers in the fridge from previous guest. No bar in the hotel - we knew that going in but we found ourselves saying that it would have been nice.
The hotel was clean, comfortable, and convenient. The front door opens to the back door or a nearby hotel's trash collection site.
Could walk anywhere
Location High parking fees
Loved all the staff! We had a room with a great balcony and we really enjoyed the restaurants/lounge in the hotel. Honestly we were satisfied completely.
It was perfectly located and thr workers were all very helpful and friendly.
Great location, clean and lovely
Nice remodeled old hotel within the French quarter. Modern decor with spacious rooms. Close to streetcar stop on Canal. Early check in through kayak Employee at cash register in hotel breakfast restaurant was very rood. Carpets in hallways need replacing or at least cleaning. They were very dirty
Normally i do not do reviews however this hotel was exceptional. Great friendly helpful staff. Unpon arrival was given an upgraded room. Extremely convenient location to everything. Spacious room. Thank you for an enjoyable stay,will be back The bathroom was the only downfall. Could of had a larger vanity sink countertop area and a ceiling exhaust fan. Otherwise ideal room
The customer service was amazing!
We stayed for 3 nights. We were able to walk out the door and be right in the French Quarter. We were traveling with a small child and everyone was very accommodating. they were able to put us in an area removed from most of the rooms, so we didn't have to worry about the baby disturbing other patrons. Restaurant on sight was perfect for a quick breakfast and facility was very clean. Rooms are good size and we had a great view of Canal St. Canal St. side of hotel is very noisy at night.
staff was great, decor was very nice, great bed and linens... the shower/tub combo wasn't bad, but it would be really nice if it were an upgraded glass door shower. not a complaint... but that's something i do look for in a hotel where i pay this much. thanks!
Lovely hotel, very pretty. Restaurant is great as well. Nothing
Clean, modern amenities. Comfortable beds. Lots of young adults stayed during the weekend and they were up and loud at all hours if the night. Hanging out in the hallways and keeping us up.
We stay here everytime we come to New Orleans. We love the location and the service has yet to disappoint. We would definitely recommend this hotel to friends.
Location was 2 blocks from Bourbon St, rooms were big with very comfortable beds best place I have stayed in NOLA.
Everything went smooth and rooms where very clean. Staff was very friendly.
I found everything to be nicely done. It's right where you want to be to get out and see NOLA. I'd recommend to friends. No bathtub is the only thing I can think of that I can complain about. Shower was excellent though.
It was a rough start from check-in: - The designated room on our paperwork (King) was not available at check-in, leaving us a couple in two beds - Upon getting to the room, there was toilet paper and urine in the toilet. - There was makeup all over the collar of the bathrobe (being billed as "take it home for $120") - They were able to move us the next night to a king room, which we found out during the middle of the night did not have a working heater (35 degrees outside at this point). So we moved to our third room of the trip that second night. I'll echo the same concerns with customer service that I see in other reviews here. It's a pity because the property itself is well situated and in good company with the likes of the Ritz and Roosevelt. But it failed to meet any standards for cleanliness and overall guest experience.
I liked the location. I didn't like the alarm coming from next door that went off at 8 am every morning. Wasn't able to have a good nights sleep
The hotel is so nice & artsy... The staff was extremely helpful & engaging I felt right at home. I will book there again.
Located just a couple blocks off bourbon street Shower heads and pressure could be better
We stayed here because of the price and location. It seemed to be the best of both worlds and it definitely was! Easy walk to all French Quarter locations. The lobby is gorgeous, as were the rooms. Fun bar in the lobby, too, with live music in the evenings. We were a group of 4 couples and we all loved it. The staff were so friendly and helpful. Location on Canal St is not my favorite (busy, a bit dirty), but you only have to walk 3 blocks to be in the heart of the French quarter.
Very stylish and confortable rooms. The menu at the kitchen tried to be a bit too artisinal. There was one waitress who seemed pretty bogged down.
Convience to the downtown area and central location to restaurants and entertainment. Parking was very easy and convient. Coffee pot in room was not cleaned.
Old fashion style was cool Rooms smelt "old" and muggy, check-in was extremely late (4 PM) and apparently "ungarunteed" (some people waited 2 hours), parking was $42 a night (extremely unreasonabled to other hotels), no bell hop even though rooms were split between streets
the hotel was close to everything, and it was nice. the heater didnt work and theres 2 buildings and you had to go to the main building for everything.
The Staff was great very helpful
don't like add on cost. Telephone ect.
convience of location the TV stations, the bed, and the AC
Good quality decor good location. Very rude staff on front desk.
Employees were generally happy and gladly answered any questions. Hotel is groovy and quaint, as are the rooms.
A very hip, cool vibe, in a great location and at an even better price point. The rooms were extremely loud at night, and the staff was not helpful in solving the problem.
Parking lot behind the hotel was very convenient. Comfortable rooms. Closet to everything but still off the major streets Staff wasn't knowledgable when asked what highlights a touris couple should see. Wasn't friendly during check in or check out
My friend and I were staying here for a conference (at a nearby hotel). It was a beautiful hotel very chic and stylish. It was well placed to walk to the French Quarter and many other points of interest. Staff was very kind, hospitable and helpful, especially Michael. We would definitely stay there again! No cold water from the tap in our room.
The room was very nice and clean. The bathroom and shower was great especially for New Orleans. The bed was very comfortable. Breakfast buffet was not included with our room. When my wife called the front desk, they left her with the impression that breakfast was included. We were surprised that it was $27 per person. What a rip off!
The hotel is newly renovated and totally updated and modern from its previously 80s styling. I have stayed at this hotel many times over the years and it was nice before but amazing now. Try a balcony room and go down to one of the bars for a signature New Orleans cocktail. It's 2 blocks from Canal and 3 blocks from Famous Bourbon Street. It's also perfectly located for catching games and events at the super dome. Bout 3-5 blocks. Not a bad walk at all. It's where I stay when I go to watch the Saints
The hotel concierge George and Richard were most helpful!
We were upgraded as Ambassador members, and the suite was lovely, and ever better than a certain other nearby favorite 5 star hotel in NO. Staff was welcoming and the bedding and bathroom superb. We also like the self parking in the adjacent Pan American parking garage--a NO bargain.
Intercontinental is supposed to be IHG's flagship hotel. During my stay I killed three spiders in the bed. The duvet cover was torn and tattered in multiple places. The carpets were not vacuumed. Someone else's dry-cleaning tags were left on the floor (2). The drinking glass in the bathroom had dried toothpaste stains from someone previously before me. For three days in a row I turned the same drinking glass up thinking that it would be washed and would return to my hotel room to find that it had just been flipped over, uncleaned. The best yet was the last night that I stayed the cleaning staff had left a dust in my room by the door. I guess since they werent cleaning they decided to leave the tools for me do their work. The front desk staff seemed unconcerned about the cleanliness and too busy to give it much thought. Valet also higher than any other hotel in area. Will go back to the Holiday Inn Chateau LeMoyne north of the quarter, always clean in 5+ stays there.
The location was great. The rooms were very nice and clean. The Staff was very helpful. The bartenders at the hotel bar were rude.
Hotel was clean and close to everything. Across the street from Luke. Great Oysters 1/2 price Happy Hour 3-5
I loved everything about this hotel. Extremely close to everything and the staff was excellent
Beautiful hotel with extremely close beds and quiet area Not exactly in the French quarter but definitely close
We really loved the room bed and service. The pool was small and dark no sunlight and it was a outside pool that had freezing water. The restaurant connected to the hotel was ok but some of the waitress were really rude and slow we saw 5 family leave during our wait for our drinks. Meanwhile when we got the menus we didn't see anything we wanted so we told the waitress we needed the check. She left and never came back! We had to track her down and talk to her manager to get a check !!!!
Very nice hotel Valet parking $45 a day
Like that it was walking distance from French quarter but far enough to stay out of the riff raft. Free breakfast left us wanting more.
The morning breakfast is the best we have had in a hotel that features "free breakfast" our room had no window and one night we were inundated with cigarette smoke from unknown sources
Hotel was in walking distance to museums, French Quarter and other attractions. Courteous, helpful, knowledgeable and friendly staff. A large variety of items were available for breakfast. Rooms were clean and attractive.
Location in French Quarter No bathroom exhaust fans. Very difficult to get in and out of a king sized bed crammed in such a small room. Breakfast was very cramped, unorganized, poor tasting food, and had rude staff. For the price, this hotel sucks. I don't plan on returning.
Location and staff were awesome. Lobby area very appealing and interesting. Helpful, knowledgeable staff. Breakfast was crowded and could have used more staff to keep things clean and stocked . Noise from lobby echoes throughout entire building.
Good proximity for walking or riding bus or trolley to most attractions. Friendly and courteous staff. Breakfast each morning saved us restaurant money. Room was small but adequate. King mattress was very comfortable. I asked to have the toilet seat tightened (upon arrival it was very loosely attached and sliding back and forth). It was not done. Bathroom floor always felt a bit sticky. No exhaust fan in bathroom (or not working?). Carpet looked and felt a bit worn.
Coffee & breakfast was disappointing compared to other free breakfasts
Comfortable and clean. Location was excellent for my trip to a wedding in the French Quarter. All the staff I encountered on my short trip were welcoming and helpful. Also the room was very spacious. The rooms are a little dated (older thermostat, older bathroom fixtures) which makes it hard to justify price.
The rooms and common areas are beautiful. The staff was very attentive. Great breakfast. You can't open the window. so the only ventilation is the heating/cooling system.
The staff went out of their way to take care of us. The rooms are nice and well kept. Overall it was a wonderful stay.
Breakfast good, comfy beds Maid didn't leave shampoo, etc in our room , but in our othet parties room she did.
The building is beautiful and there are great bars/restaurants in the lobby. Our room was spacious and very comfortable. The bathroom was a bit disappointing for a luxury hotel. Also, the spa was disappointing.
The pool is so nice! Our room was fabulous!
The hotel was beautiful, room was comfortable, staff was wonderful Our only complaints were that the tv didn't always work very well. It would cut out for no apparent reason and sometimes just stop working. We also felt that the movie rentals were absurdly expensive. I've never had a hotel charge $19 for almost every movie available.
The room was beautiful, the staff was very helpful and alway available. I really miss not having a coffee maker in my room.