Would you like to save as your currency permanently or for this visit only?
Location & staff Housekeeper didn't do a good job 1. She forgot to leave a bath mat in the bathroom for the first day cleaning 2. She didn't take away the used towels and leave enough clean towels in the room for the second day. 3. The minibar was not on and the hotel did not want to turn on,either.
Friendly staff Convenient location PB&J sandwiches from 10-11pm In need of renovation Dirty carpet Dirty bed sheets Did not provide bottled water as stated on sight
To be honest I was very disappointed in this stay. I was a returning guest and had high expectations which were not met. However, upon check out I met Peter and he did everything right to rectify the situation. His level of customer service won me as a returning guest.
Amazing classic decor. Great location just far enough away from the noise of Bourbon street. Lacking some of the amenities necessary for a longer stay. No mini-fridge, etc. Parking is overpriced.
The Pool It Was Sweet rooftop and had great view and look very rich Pay up for a room King is not that big also plumbing sounds bad like an old hotel will keep you up if light sleeper.
it was a nice place and location the electricity went out, someone was hollering down the hall from us, the toilet would not fill up with water after being flushed I would remove the tank lid to jiggle some parts to make it work we didnt want to call maintenance not to be embarrassed to call maintenance after using the rest room
It's very antique and beautiful Our room was not clean
My friends and I were very satisfied with our entire stay. The hotel is absolutely gorgeous and the rooms were very comfortable. The coffee maker, microwave, and refrigerator are three amenities that I think are often taken for granted! The PB&J bar is not only charming, but a useful and welcome snack when coming in late and not wanting to spend time or money stopping somewhere else for a snack. The rooftop pool and hot tub had amazing views. Though I didn't get to use it, the fitness center on the top floor also looked well equipped and taken care of. The staff was very professional, enthusiastic, and talented. From our hotel, we were able to walk to the French quarter in 10 minutes or less, had instant access to Canal St and the St Charles streetcar, and we were also able to easily walk to the two stadiums. Would definitely look to book here first upon returning to New Orleans. While the free wifi worked fast and was very much appreciated, on mobile devices you needed to continuously log back into it any time you turned your screen off.
Friendly staff, easy check in and close enough to walk to everything! Small bathroom but not really a big deal
the staff was very helpfully, the coffee and pj sandwiches was a nice addition. the roof top pool was nice. it was also heated. the hot tub wasn't working
Beautiful hotel! Convenient street car across the street to get all over the city. Staff is very friendly. Many restaurants and shops for in hotel wants. Nothing!
Very nice! We came for our anniversary and it was amazing. The staff made our night special. Layout can be a little confusing from the parking garage to the rooms, but once you get use of it it's a little easier.
Location of hotel on streetcar line, availability of wifi, on-site dining options, interior atrium atmosphere. The front desk was understaffed for a busy Friday check-in time causing huge delays. Staff in gen were not very friendly in the hotel. Bathroom was very small and chrome fixtures were rusting. Not enough washcloths, hand towels in room. Pillows on bed were uncomfortable/too hard.
The service and staff were wonderful! I have stayed at many hotels in New Orleans over the years, and the staff at the Hyatt was by far the most friendly, courteous, and helpful that I have ever experienced. I would absolutely stay there again and again!! Thanks Hyatt!!
Friendly staff I've paid for an upgrade to a room with a city view. The so called city view was blocked by the adjacent Hyatt House. If you want a city view, move on to the near by Holiday Inn.
Great stay! Clean and comfortable hotel. Business center is not free, which is a negative. Carla at the front desk is wonderful!!!
Everything Had trouble with my keycard several times but no biggie
Location Cleanliness Comfort Nine
The room was very comfortable to be in. The bed was comfy and lighting was calming. Very little hallway noise and never heard the neighboring rooms. All the staff I encountered was friendly and courteous. The bathroom was a little dirty, some mold growing in the crevice of the shower door. A soap wrapper was left in the bathroom from the last guest. Nothing too major though. Only other complaint would be how confusing it is to get from the main lobby to the room elevators and the parking garage. The signage isnt all that handy as in some areas the main lobby isn't mentioned at all, either is the parking garage. It's especially frustrating with the arbitrarily named conference halls displayed all over.
Modern. Friendly. $40 valet parking per day!!
Thought I was staying at a 5 star hotel. It was very clean and upscale.
The customer service at this hotel was great. Whether you are going for business or pleasure this hotel has everything you need. I have have stayed in several hotels in New Orleans and this is by far my favorite,
Location Free drinks and food This was perfect for a quick night away. Location was good and staff was friendly. Paying for parking Bar closed early
Perfect! We moved here from another hotel down re street that was proved double and we couldn't be happier. This place is so nice, breakfast and dinner, great location, rooms and staff! Will definitely stay again.
Overall this hotel was fantastic. The staff was as friendly and helpful as you could ask for. My husband and I were traveling with four children (ages 8,7,6, and 2) and the value was amazing. I never review anything online but the experience was so good I felt it necessary this time. The fact that there were drinks and popcorn in the lobby the entire time was awesome especially with kids. Breakfast was awesome and offered SO much more than normal hotels do. Plus the "kickback" at 5:30 was our dinner each night. I know for some it might not be their ideal dinner if they are on vacation but traveling with the kids we didn't want to have to go out and the "kickback" offered enough options for everyone to have a full meal. We don't really drink but if you add breakfast, dinner, popcorn as a snack, unlimited soft drinks, and the 3 free "alcoholic beverages" up the value was amazing. The kids loved the pool and hot tub. The rooms were clean and comfortable also. Just a great stay all around. The only complaint I had was that we had pre-paid for the room and when we got there they asked for the card we had used to book the room so they could swipe it. Then when we were checking out I went to check out and pay for the valet ($25 a day and the only option so budget for that as well) and they said it had already been charged to my card. I had no intention of paying for the valet on that card so it bothered me that they charged it and hadn't told us that they were doing it. I do believe that it was a simple misunderstanding though and not dishonest or anything.
Very comfortable and hip vibe. There was also a great band at their in-house music venue.
I used to live down the street. The Hotel is in a great location, close to lots of great restaurants, and close to many businesses. I was excited to stay here as they have live music every night, a good restaurant, and lots of young people hanging out. I believe the Hotel went way too far when trying to be 'hip'. 1. Upon check in the front desk attendant was not polite, sighed ignored my request twice when I asked for the corporate rate then made me wait 5+ minutes while she waited to ask her manager (I told her to ask him when he was free and get back to me - this never happened). 2. The hotel room AC only goes down to 68F which felt much more like 75F when trying to sleep. I have seen other reviews which also mentioned the same thing. 3. Each time I valeted my car (with a standard transmission) it took the valet over 15 minutes to retrieve it. Upon check out, the valet showed up in my car with it stinking of burning clutch. I noticed a new dent in the door, and pointed it out to the valet at which point he shook my hand and said "I never drove a manual before and I just taught myself how to on your car. Thanks so much."
Good value comfy beds clean rooms easy walking distance to canal street and river walk areas.
Great location. Friendly staff. Bugs in the bathroom. Hotel claimed to be making "green efforts" but had inefficient shower heads, toilets, and faucets. Light bulbs are still incandescent!! We call their claims greenwashing...walk the talk.
My husband and I were only going to be in New Orleans for 1 night. We wanted to stay in a place with charm, and this was perfect! The hotel is in a really nice area, but not far from the French Quarter. We would definitely return.
Employees were courteous and happy to answer any questions about the area. Room was emaculately clean and elegant. The restaurant/bar wasn't open, but it was the day after Christmas, so I undersatnd.
We had a very good stay, walking distance to convention center and great restaurants in the area. Make sure to call for valet, very slow to retrieve car. Street view side has very loud streetcar traffic.
I love the set up of the room and how spacious it is.
Location was perfect for the French Quarter and the art district The breakfast was horrible and not even close to the standards illustrated on the pictures of their website
When we arrived the room was hot and had an odor. We assumed it was just that the unit was set on a high temperature. We lowered it and returned later to find no improvement. The gentleman that came to check tried to convince me that it was working. After I disagreed he got his laser temperature gun. It showed that the AC was not at all working. He told me "at least it's not as hot as some other rooms." After arguing with the front desk that this was not acceptable, I was moved to another hotel across the street. We had to carry our own bags across the street in the middle of the night. Terrible experience and will never go back. Do no recommend this hotel.
Convenience, good size of room, availability of buffet breakfast, business area, the buffet breakfast is a bit limited compared to Em bassy Suites for a very similar price,
Rooms were spacious and comfortable. Stove, fridge, and microwave went unused but were appreciated. The complimentary breakfast wasn't all that special, but it got the job done
Excellent Nothing whatsoever
The staff were nice and polite. That we were checked in and never told our room which was purchased as a double room / bath suite was no longer available. Instead we were put into a single room at the same cost and have had to fight and be the middle man between the hotel and kayak / orbitz to get our more than $600 back. Which honestly really didn't make up for our ruined stay cramped into a tiny room with a group. Completely changing our weekend experience for our first trip to New Orleans. We had expected to be compensated and were even told we would be. But were not and still have yet to receive our refund. ;(.
Very clean and friendly staff. Terrible parking
Went to the Smoothie King Center to watch the Pelicans game. This hotel was within a 5 min walk. Room was large Room was clean - Hotel feels very new. Finding the parking garage was more challenging than assumed. There is a construction adjacent to the building. Made for an early morning wake-up call.
On the St. Charles Trolley route, so easy to come and go at all times of day or night. Room furnishings were modern, and made you feel comfortable. Front desk staff helped us with luggage and cabs. Very nice.
value + location + availability for one night + easy accessibility nothing to report
The staff were some of the nicest hotel staff I have ever experienced Rooms were very small
Short walking distance to all the city attractions. Hotel Staff were helpful and friendly. The hotel is beginning to looks old and dirty. Furniture in the lobby area needs replacement. Carpets in rooms are stained and the bed linen did not look clean or hygenic
the lighting on the building,and the lobby...... the sheets and pillow linen was not crisp and clean.
The room was nice, the food for breakfast was good, and the location fit my need.
The hotel is really dirty and full of insects, and the staff are so rude and helpless...
Beds were comfortable and location was nice. The grounds were trashy and the pool was gross. We often witnessed staff standing around talking and smoking. Staff would walk past trash on the ground, more than once, and never stopped to pick it up. The pool had a grease film on the surface of the water and a film on the tile edge. I brought the condition of the pool to the staff's attention and was told it would be cleaned that day, that never happened. The film on the tile easily scraped off with my thumb nail, I am sure a simple brushing would get the film off with little difficulty. If our roommate had showed himself on day one we would not have stayed at this location but the roach I found walking on the bedside table only joined us on our last day.
There was a streetcar and bus stop right by the hotel which was very convenient.
It's a nice hotel, clean comfortable rooms. It's location is a bit out of the center (but walkable or with streetcar) and next to a drive in restaurant.
Very convenient to downtown and the garden district. Clean, nice breakfast, courteous staff. All very good
The staff was informative and friendly.
When we got to the room after checking in our hotel room door was open, the beds were a disaster, not made up in the least bit, trash in the trash cans & one... Yes ONE towel. No pillow cases at alllll the entire weekend even after requesting them numerous times. The only staff member worth anything was the security guard, super nice and very helpful, front desk lady was somewhat nice seemed too annoyed and not very helpful, took off the parking pass fee but I wasn't really interested in any of the other stuff... Security guard even told us that he tried to tell her to help us and all she said was "what you want me to do?!" When we told them the beds were not made or anything they just handed us one and a half sets of sheets and we had to strip and make out own beds... Not worth it, would rather pay the extra money next year for st patties weekend, very disappointing.
Nothing Worst Hotel every. 0 up keep in the last 20 years. Don't let the pictures fool you it's a dive.
It was great!
Free internet access at front desk; reasonable price; nice neibhborhood Hotel rooms could be more fresh. There was a certain smell when you entered the room.
I appreciated the beauty of the four buildings, the variety of rooms available, the lovely courtyard where I ate my breakfast, and the front desk staff. Housekeeping service could have been more thoughtful about the work.