Overview

GEM Hotel - Chelsea, an Ascend Hotel Collection Member

300 West 22nd Street, New York, NY 10011, United States
+1 212 675 1911

$186+

Overall guest ratings

7.5/10 Good
Based on 1,426 reviews

Review highlights

  • 9.8
  • 9.0
  • 8.8
  • 5.0

Good to know

  • Nice building
  • Friendly service

Nearby

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    About

    Let the destination reach you at the GEM Hotel - Chelsea, an Ascend Hotel Collection Member just walking distance to Penn Station. This smoke-free hotel is located near destinations like Times Square, The Empire State Building, Madison Square Garden, Macys Herald Square and Grand Central Station. Enjoy amenities like free WiFi, copy and fax services, fitness center and our coffee, wine and beer bar located in the lobby. Rooms come equipped with a flat-screen TV, pillow-top mattress, safe, desk, coffee maker and hair dryer. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

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    Choice Hotels

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Concierge service
    • Laundry facilities
    • Laundry service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • Safe
    • Airport shuttle (surcharge)
    • Pets not allowed
    • Storage available
    • Terrace/Patio
    • Internet
    • Restaurant
    • Express check out
    • 24 Hour Front Desk
    • Designated smoking area
    • Coffee shop
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall Rating

    7.5 Good
    Based on 1,426 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.5 "Great parking, according to 75%."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      8.3 "83% thought the service was very professional."
      7.8 "Lovely bar service, according to 78%."
    • 8.8 "Very good internet connection."
      8.6 "86% said the wifi quality was great."
      9.1 "91% thought it was a great value."
    • 7.4 "Good amenities."
      7.4 "74% thought the building was wonderful."
      7.0 "70% enjoyed the lobby entrance."
      9.1 "91% loved the terrace."
      8.2 "82% said the facilities were very new."
      8.1 "81% thought the architecture was beautiful."
    • 5.7 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
    • 5.0 "Breakfast is mediocre."
    • 3.2 "Awful rooms."
      0.7 "93% said rooms were small."
      3.5 "65% didn't like the uncomfortable beds."
      1.9 "81% thought they were poorly maintained."
      2.2 "78% found problems with the furniture."
      3.9 "61% said the bathroom was dirty."
      4.2 "Air conditioning was criticized by 58%."
      0.8 "92% thought the tv was sub-standard."
    • 1.8 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      3.5 "65% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
      4.2 "Air conditioning was criticized by 58%."
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    Overall Rating

    7.4 Good
    Based on 812 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 8.7 "Very good internet connection."
      8.5 "85% said the wifi quality was great."
    • 7.1 "Good amenities."
      7.2 "72% thought the building was wonderful."
      9.3 "93% loved the terrace."
      8.2 "82% said the facilities were very new."
    • 5.8 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 5.0 "Breakfast is mediocre."
    • 2.9 "Awful rooms."
      0.6 "94% said rooms were small."
      3.5 "65% didn't like the uncomfortable beds."
      2.3 "77% found problems with the furniture."
      1.9 "81% thought they were poorly maintained."
      4.7 "53% said the bathroom was dirty."
      3.8 "62% were disappointed with the minibar."
      4.2 "Air conditioning was criticized by 58%."
      4.6 "54% criticized the small bathroom."
    • 1.6 "Quite uncomfortable."
      0.6 "94% said rooms were small."
      3.5 "65% didn't like the uncomfortable beds."
      3.5 "65% thought it was too noisy."
      4.2 "Air conditioning was criticized by 58%."
      4.6 "54% criticized the small bathroom."
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    Overall Rating

    7.8 Good
    Based on 99 reviews
    • 9.8 "Terrific location."
    • 8.9 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.3 "Good amenities."
      7.2 "72% thought the building was wonderful."
    • 3.3 "Rooms are not good."
      0.8 "92% said rooms were small."
      3.7 "63% didn't like the uncomfortable beds."
    • 1.9 "Quite uncomfortable."
      0.8 "92% said rooms were small."
      3.2 "68% thought it was too noisy."
      3.7 "63% didn't like the uncomfortable beds."

    Overall Rating

    7.2 Good
    Based on 128 reviews
    • 9.6 "Terrific location."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 7.9 "Good amenities."
      7.8 "78% thought the building was wonderful."
    • 6.0 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 4.2 "Rooms are not good."
      0.9 "91% said rooms were small."
      4.0 "60% didn't like the uncomfortable beds."
      2.4 "76% found problems with the furniture."
      3.9 "61% said the bathroom was dirty."
    • 2.0 "Quite uncomfortable."
      0.9 "91% said rooms were small."
      4.0 "60% didn't like the uncomfortable beds."

    Overall Rating

    7.6 Good
    Based on 385 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to shopping."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 9.0 "Internet works perfectly."
      8.9 "89% said the wifi quality was great."
    • 7.2 "Good amenities."
      7.2 "72% thought the building was wonderful."
      8.9 "89% loved the terrace."
      7.2 "72% enjoyed the lobby entrance."
    • 5.5 "Average cleanliness."
    • 5.0 "Breakfast is mediocre."
    • 3.0 "Awful rooms."
      0.7 "93% said rooms were small."
      3.4 "66% didn't like the uncomfortable beds."
      4.9 "51% said rooms were dirty."
      1.6 "84% thought they were poorly maintained."
      2.2 "78% found problems with the furniture."
      4.1 "Air conditioning was criticized by 59%."
    • 1.8 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      3.4 "66% didn't like the uncomfortable beds."
      2.9 "71% thought it was too noisy."
      4.1 "Air conditioning was criticized by 59%."
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    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Nice building"
    "Friendly service"
    data provided by TrustYou

    Recent Reviews

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