Overview

GEM Hotel - Chelsea, an Ascend Hotel Collection Member

300 West 22nd Street, New York, NY 10011, United States
+1 212 675 1911

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+1 212 675 1911
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Rates

Overall guest ratings

7.8/10 Good
Based on 1,389 reviews
See all reviews

Review highlights

  • 9.7
  • 9.1
  • 4.0
  • 3.9

Good to know

  • Nice building
  • Awesome terrace
  • Friendly service

Nearby

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    About

    Let the destination reach you at the GEM Hotel - Chelsea, an Ascend Hotel Collection Member just walking distance to Penn Station. This smoke-free hotel is located near destinations like Times Square, The Empire State Building, Madison Square Garden, Macys Herald Square and Grand Central Station. Enjoy amenities like free WiFi, copy and fax services, fitness center and our coffee, wine and beer bar located in the lobby. Rooms come equipped with a flat-screen TV, pillow-top mattress, safe, desk, coffee maker and hair dryer. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Concierge service
    • Laundry facilities
    • Laundry service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • Safe
    • Airport shuttle (surcharge)
    • Pets not allowed
    • Storage available
    • Terrace/Patio
    • Restaurant
    • Express check out
    • 24 hour front desk
    • Designated smoking area
    • Coffee shop
    • Parking (surcharge)
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    7.8 Good
    Based on 1,389 reviews
    • 9.7 "Terrific location."
    • 9.1 "World class service."
    • 9.0 "Internet works perfectly."
    • 7.8 "Good amenities."
    • 4.0 "Rooms are not good."
    • 3.9 "Breakfast is below average."
    • 2.2 "Quite uncomfortable."
    • 0.7 "Disappointing wellness & sports facilities."
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    Overall Rating

    8.0 Good
    Based on 805 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.5 "95% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
    • 9.2 "Internet works perfectly."
      9.0 "90% said the wifi quality was great."
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      8.4 "Housekeeping was great, according to 84%."
    • 7.6 "Good amenities."
      7.6 "76% thought the building was wonderful."
      9.5 "95% loved the terrace."
      9.1 "91% said the facilities were very new."
    • 4.2 "Breakfast is below average."
    • 3.8 "Rooms are not good."
      0.7 "93% said rooms were small."
      2.3 "77% found problems with the furniture."
      2.9 "71% thought they were poorly maintained."
      2.4 "Air conditioning was criticized by 76%."
      2.1 "79% were disappointed with the minibar."
    • 2.1 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      3.5 "65% thought it was too noisy."
      2.4 "Air conditioning was criticized by 76%."
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    Overall Rating

    8.1 Excellent
    Based on 69 reviews
    • 9.7 "Terrific location."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 7.8 "Good amenities."
      7.7 "77% thought the building was wonderful."
    • 3.7 "Rooms are not good."
      0.7 "93% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
    • 2.1 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."

    Overall Rating

    7.0 Good
    Based on 138 reviews
    • 9.6 "Terrific location."
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 8.3 "Vibe was good."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
    • 4.0 "Rooms are not good."
      1.0 "90% said rooms were small."
      2.1 "79% found problems with the furniture."
    • 2.2 "Quite uncomfortable."
      1.0 "90% said rooms were small."

    Overall Rating

    7.8 Good
    Based on 375 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.5 "95% liked the proximity to shopping."
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
    • 9.1 "Internet works perfectly."
      9.0 "90% said the wifi quality was great."
    • 7.7 "Good amenities."
      7.7 "77% thought the building was wonderful."
      9.1 "91% loved the terrace."
      7.1 "71% enjoyed the lobby entrance."
    • 4.0 "Breakfast is below average."
    • 3.3 "Rooms are not good."
      0.9 "91% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      2.8 "72% thought they were poorly maintained."
    • 2.1 "Quite uncomfortable."
      0.9 "91% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      3.0 "70% thought it was too noisy."
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    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Good to know
    "Nice building"
    "Awesome terrace"
    "Friendly service"
    data provided by TrustYou

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