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GEM Hotel - Chelsea, an Ascend Hotel Collection Member

300 West 22nd Street, New York, NY 10011, United States
+1 212 675 1911

$104+

Overall guest ratings

7.4/10 Good
Based on 1,420 reviews

Review highlights

  • 9.7
  • 8.6
  • 5.9
  • 2.9

Nearby

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    About

    Let the destination reach you at the GEM Hotel - Chelsea, an Ascend Hotel Collection Member just walking distance to Penn Station. This smoke-free hotel is located near destinations like Times Square, The Empire State Building, Madison Square Garden, Macys Herald Square and Grand Central Station. Enjoy amenities like free WiFi, copy and fax services, fitness center and our coffee, wine and beer bar located in the lobby. Rooms come equipped with a flat-screen TV, pillow-top mattress, safe, desk, coffee maker and hair dryer. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

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    Choice Hotels

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Concierge service
    • Laundry facilities
    • Laundry service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • Safe
    • Airport shuttle (surcharge)
    • Pets not allowed
    • Storage available
    • Terrace/Patio
    • Internet
    • Restaurant
    • Express check out
    • 24 hour front desk
    • Designated smoking area
    • Coffee shop
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall Rating

    7.4 Good
    Based on 1,420 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.5 "95% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      8.3 "Easily accessible by car, said 83%."
    • 8.6 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      7.4 "74% thought the service was very professional."
    • 8.4 "Very good internet connection."
      8.1 "81% said the wifi quality was great."
    • 7.3 "Good amenities."
      7.4 "74% thought the building was wonderful."
      9.4 "94% loved the terrace."
      7.5 "75% thought the architecture was beautiful."
      8.0 "80% said the facilities were very new."
    • 6.8 "Average value."
    • 5.9 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
      5.4 "Cleanliness of the bathroom was average, said 54%."
    • 2.9 "Disappointing wellness & sports facilities."
      2.9 "71% didn't like the fitness area."
    • 2.8 "Awful rooms."
      0.7 "93% said rooms were small."
      3.6 "64% didn't like the uncomfortable beds."
      1.5 "85% thought they were poorly maintained."
      1.3 "87% found problems with the furniture."
      3.6 "For 64%, the rooms looked old."
      0.4 "96% were disappointed with the minibar."
      4.5 "55% criticized the small bathroom."
      0.0 "100% thought the tv was sub-standard."
    • 2.5 "Awful breakfast."
    • 1.7 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      3.6 "64% didn't like the uncomfortable beds."
      3.0 "70% thought it was too noisy."
      4.5 "55% criticized the small bathroom."
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    Overall Rating

    7.3 Good
    Based on 923 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.3 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.1 "71% thought the service was very professional."
    • 8.3 "Very good internet connection."
      7.9 "79% said the wifi quality was great."
    • 6.2 "Average value."
    • 5.4 "Average cleanliness."
      5.7 "Cleanliness of the bathroom was average, said 57%."
    • 2.5 "Awful breakfast."
    • 2.4 "Awful rooms."
      0.5 "95% said rooms were small."
      3.6 "64% didn't like the uncomfortable beds."
      4.9 "51% said rooms were dirty."
      1.6 "84% thought they were poorly maintained."
      1.3 "87% found problems with the furniture."
      0.2 "98% were disappointed with the minibar."
      2.8 "For 72%, the rooms looked old."
      3.8 "62% criticized the small bathroom."
    • 1.5 "Quite uncomfortable."
      0.5 "95% said rooms were small."
      3.6 "64% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
      3.8 "62% criticized the small bathroom."
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    Overall Rating

    7.6 Good
    Based on 28 reviews
    • 9.7 "Terrific location."
    • 8.7 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 7.5 "Good amenities."
      7.6 "76% thought the building was wonderful."
    • 3.0 "Awful rooms."
      0.7 "93% said rooms were small."
    • 1.7 "Quite uncomfortable."
      0.7 "93% said rooms were small."

    Overall Rating

    6.8 Good
    Based on 99 reviews
    • 9.6 "Terrific location."
    • 8.2 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 7.7 "Good amenities."
      7.9 "79% thought the building was wonderful."
    • 6.5 "Average value."
    • 5.8 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
    • 3.1 "Awful rooms."
      1.1 "89% said rooms were small."
      4.1 "59% didn't like the uncomfortable beds."
      1.3 "87% found problems with the furniture."
    • 2.2 "Quite uncomfortable."
      1.1 "89% said rooms were small."
      4.1 "59% didn't like the uncomfortable beds."
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    Overall Rating

    7.5 Good
    Based on 369 reviews
    • 9.7 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 8.6 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
    • 8.6 "Very good internet connection."
      8.4 "84% said the wifi quality was great."
    • 7.1 "Good amenities."
      7.2 "72% thought the building was wonderful."
      9.1 "91% loved the terrace."
    • 6.8 "Vibe was decent."
      6.8 "68% considered the lobby entrance to be so-so."
      5.2 "Only 52% thought, the hotel was modern."
    • 6.4 "Average value."
    • 5.5 "Average cleanliness."
    • 2.7 "Awful breakfast."
    • 2.2 "Awful rooms."
      0.5 "95% said rooms were small."
      3.4 "66% didn't like the uncomfortable beds."
      4.8 "52% said rooms were dirty."
      1.2 "88% thought they were poorly maintained."
      3.5 "For 65%, the rooms looked old."
    • 1.6 "Quite uncomfortable."
      0.5 "95% said rooms were small."
      3.4 "66% didn't like the uncomfortable beds."
      2.8 "72% thought it was too noisy."
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    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    data provided by TrustYou

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