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All the staff were amazing. Unique ambiance and furnishings exude class and style. Library Bar is beautiful, always had a spot for me; wonderful service, drinks. Great location, easy to get anywhere. Very memorable!
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My husband and I absolutely loved the Nomad Hotel. The staff, every single one of them were extremely helpful, pleasant and fun. I can't say enough about the service. The room was beautiful and the bed was very comfortable. The library bar was very cool. I could hear water noise from the neighboring room's bathroom. That was a little disturbing in the early morning and late night.
Outstanding hotel with excellent staff and tons of character. Rooms are super clean. Great location. Would love to stay here again!
Location and staff
great bar view, we didn't have then best
the whole 'vibe' of the place, the physical building and rooms, the extra measure of cheerful courtesy. not a thing
Service and Staff. No
Staff was attentive. Good location and hotel itself has a nice, trendy bar. N/A
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Beautiful hotel in a great location.
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Excellent service. Good hotel just facing Central Park. There are many good hotels near Time Square, Rockefeller center, etc. with a more convenient location and with much better prices.
Convenient location for the stay Relativelly small room compered to the price, previous Jumairah experience in SAE and generally number of stars of the hotel
The staff is kind, congenial and attentive. The spa is one of the best I have ever been to. I took my 82-year old parents to NY for the thanksgiving weekend, and the hotel staff was so kind, so wonderful to them. Can't think of a thing!
Nothing but that we had to leave
The location and service were great. The room was very comfortable and spacious (especially for NY). We ordered room service and the food was excellent. The parking was more expensive than other local hotels ($65 vs. $50 at other hotels).
We liked everything! A great hotel! They upgraded us (the price was the same). Excellent service! Surely we'd like to stay there next time. Location is excellent.
The location is superb. Central Park views are a joy to behold. I also thought the front desk staff was friendly and helpful. Postage-stamp sized room, even by NYC standards, for $500 a night. I also would have appreciated more attentive doorman service, especially during evening and nighttime hours. (Daytime service was fine.)
Staff were professional and friendly. Room was perfect size,very clean and tidy. Location was perfect.Had 5th ave two blocks away,central park on your door step.Couldn't ask for a better location.The hotel was walking distance to every tourist attraction. The tour bus stop was around the corner too. The room didn't have a coffee/tea maker.Would happily have brought one from the hotel but prices were stupidly high,along with the price of breakfast and dinner. This didn't put us off as starbucks was one block away and was able to walk to all restaurants,plenty of choices.But menu did look good.
The Hotel staff was exceptional. They were very accommodating and definitely worked to in sure that our stay was comfortable and hassel free.
Awesome location. Right at Central Park, with a great view.
The size of the suite was great. Plenty of closets. Clean bathroom, very functional. Furniture and fixtures were in top condition. No music capability in the suite unless you brought your own.
The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition. Didn't love the elevator set up.
Friendly, very welcoming and made me feel like home
Friendly staff My room was very used , paint scratched, furniture old. The room was super dirty. Very dusty. Spills in bath and entry floors not cleaned, etc. find another
size of room and bathroom
Pleasantly surprised how helpful the staff was. I thought i was at a mandarin oriental leval of service. New building. Felt very safe. For the price the room is a bit small, although comfortable and well appointed. A few blocks down from main shopping.
The door guys were outstanding. They got a taxi in seconds. Had transportation at the door ready at a given time as I requested. The views from the upper floors are mouth opening and a mind bogle. Wonderful views of river, buildings and sunsets. The rooms are modern in decor, design and spotlessly clean. The Italian restraunt is not gourmet food. The service is very good. The food is disappointing ... very much so. Room service is unbelieveably good. The steak and veal chop were outstanding. Stay in the room and eat there.
l like service,l like my room,l like hotel very near to everywhere.a specially front desk people are very helpfull.;)) l had great time in this hotel l like everything in this hotel.only one thing l dont like some morning there was like upstairs rooms coustraction noise that make me not sleep well.
The location of the Hotel. Very close to the shopping area and to Central park.
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
great location very expensive food
Good location near main atractions Yes, bad attention, lack of amenities.
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
the location is great- staff helpful
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
Friendly staff and traditional hotel
The Library is a gem.....Outstanding food, service and ambiance
The locationa and staff is great. The Hotel rooms are shabby
Very good location, comfortable beds, nice and clean. A very good choice.
staff attitude staff - "see through" of tasks rooms un-maintained
staff were very helpful and very welcoming, hotel is in avery good location 5 mins walk from central park. Reception is amazing hotel very busy but atmosphere very tranquil. Need to be more aware of residents and use of facilities,after being out all day we arrived back to the hotel for a drink was informed that the area was reserved,went to the other bar where it was close for a private function,was told to use the bar in the "club" area when after a while we were told we would have to move as our table was reserved, so there was no where for residents,although staff were understanding we still had no where to go.
Location. Close Columbus circle. Lobby. Room was extremely small. Bath and Toilet was extremely small too. Bedding was tared which made me don't want to sleep in the bedding. I slept on the bedding. Don't recommend you to stay. I can not believe that I payed almost $250 for this kind of room.
facilities such as a bar, library. Also very good atmosphere poor air conditioning that kept breaking and the issue wasn't being addressed promptly
Central, fun, clean and very good staff. Smallest rooms I have ever seen. It works though so I suppose it is not a serious criticism.
The staff were absolutely excellent..couldnt be more helpful and the hotel is fabulous The rooms are obviously very small and I understand nothing can be done about that but maybe a smaller rate could have been charged
Atmosphere Prices of food
Good location, staff was helpful. The bathroom is so small you had to crawl around the commode to get to the shower. The faucet in the sink was dripping, The room had in adequate lighting, and the clock was set for an incorrect time.
I loved staying at the Hudson, it was my home away from home. The location is excellent, the design is fun and funky, the decor is well thought out, staff are friendly and helpful, the room clean, the bed very comfortable and the shower water was hot. The Sky Terrace and Garden Room, one of the reasons I chose to stay here, were both closed. This was disappointing. The closure info should be made available on the website.
The room was very small with about 3 1/2 ft on one side of the bed and 2 1/2 on the other. We had a very hard time keeping the room temp adjusted since the air seemed to blow on the head of the bed. My wife eventually slept with her head toward the foot of the bed. The bathroom is so small I am not sure how someone large could sit on the toilet. My knees were 2 1/2" from the wall and I am 5'9".
A comfortable place to sleep and a great location. It's akin to staying with a friend albeit one who charges you ~$300 per night. Rooms are very small with noisy air conditioning
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
location is fabulous, rooftop bar was very nice. the room was very small.
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
The service, room, restaurant, location were excellent.
unique, great location - very little street noise.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
I like the location of the Park Lane Hotel. The stuff was very friendly. I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.
Good location and comfortable bed Huge amounts of dust on the wall, no fridge, no tea amenities, staff selectively nice to some guests only, no breakfast despite of the USD 400 per night tag
Great location, fabulous staff, good amenities. Old beds, lumpy pillows, dated decor.
They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
Location is good. The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!
The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything You see and hear everything in NY. Its a life experience !
Large Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
The location is amazing and the staff generally helpful. Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request. The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again. There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
The bed was certainly comfortable. Probably the best part of the room. A coffee maker would be nice to have.
Quiet and luxury. I think is too expensive comparing with Plaza were I was for 3 nights on the same trip.
The top, or at least very close to it; you still feel at home, or perhaps even better than at home, with a very friendly and helpful staff.
We were impressed by the friendly staff and the feeling of being made very welcome. All the staff we talked to were so polite and friendly and obviously enjoyed their working environment at the hotel. no, nothing
the uniformed doormen and elevator operators.
i visited nyc no everything was perfect
Amazing park view from the room
The rooms were beautifully updated and luxurious. The location is perfect. The only thing that we didn't like was the very, very long wait for room service, especially when it was obvious that the hotel had few guests that weekend.
Staff was excellent Room was spacious and very quiet Room was clean Bed was very comfortable I would definitely stay again The bathroom was dated and needs to be refurbished The windows also need to be refurbished, it had the old school shade that you pull down that is spring loaded. It also looked for worn. The walls also needed a fresh coat of paint, once again there areas that just looked a little worn.
Great location old rooms
I liked the kindness of the staff and all the resources available to make the stay comfortable The room service food could be a little better and I'd like bubble bath to be offered at the spa. Everything else was fabulous.
Grand lobby Pleasant hotel aroma Clean Friendly customer service Couldn't control room temperature Rooms a little outdated
THe room was amazing - largest I've ever seen in NYC. And sumptious. We were at the Waldorf during the Blizzard. Ordered room service for dinner (no restaurants were open) at 6:15pm, and they told us 1.5 hour wait. Fine, they were really busy. So, it wasn't until 8:45 that I called down to ask where was our order. It took them 15 minutes to discover that they had no record of our order, but they would expedite. So, we got our food by 9:20. One would have thought they would have comped us SOMETHING. Dessert, even. But, they didn't comp a thing. A REAL classy hotel would have offered something. Points off for that.
Staff very nice. Room was clean and quite. Great location I would stay there again
The staff were as professional and as helpful as any I've ever experienced. The meeting amenities and food were very high quality. My room was difficult to get to a comfortable temperature. The thermostat did not appear to have any bearing on the room which left me shivering through the night. Also, the fixtures in the bathroom were loose and the sink would not hold water.
Terrible next door guests kept trying to get into my room.
Great location, room was clean Old and they don't maintain the building anymore as they will close in 2018. Service not really at Hilton level, the good old days are probably over. I think the hotel offers the value of a EUR 50.- 3* hotel in France or Italy, that's it! The breakfast buffet is ridiculously expensive and average only. Service is not really 5* level. I wouldn't book the hotel again.
Attentive and tailored customer care.
Very attentive, but not overdone and a great room very comfortable. Refreshing old world charm - it takes you back to a slower pace enjoying a drink at the Bull and Bear.
Staff and Bull and Bear. Grew up on the WA. It's looks very tired now though. Ironing board was broken, Almost burnt my foot off. Had to check out early, check out staff had no remorse or offering to lessen my bill. Good stay but they don't go the extra mile, which they need right now, considering the competitive landscape of midtown hotels and their current status as kind of a shitty/ outdated hotel. Sorry WA, I love you but either drop your price or update.
Awesome location Beautiful lobby and bar Small bathroom Bath tub had peeling paint Room was directly across from the elevators (which were loud)
Hotel location is wonderful. Walking distance from so many NYC landmarks.
Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
everything, the history of it, the staff, the decor too bad the restaurant closed
Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops. Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.
The hotel was clean and had a great location! Staff was polite and helpful. Liked it all!
The staff are very friendly, helpful and efficient, especially Justyna from Reception/Reservation. Location is awesome. The hotel has a great security policy. We felt secured. The hotel physical looks need to be updated and maintained. This may upgrade the hotel in general and compete with other hotels in the area.
With its location just hard to compete but, anything beyond that is not remarkable. The hotel old fashioned, we change three rooms and still have not found a room that has hot water which meets our demands. Only after a number of requests thay sent a plumber who fixed the problem. Very suitable for those who want mainly to visit the city and get a good-value because of the location. This huge hotel stay can not offer much more.
The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness. New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
I thought the hotel had some very positive attributes such as the entertance to the building and the location of the hotel but these positive atrributes were over shadowed by the disappointing service I had encountered here I was extremely unsatisfied with the service at the hotel. When I first arrived in my hotel room I found that the bathroom door knob was somewhat broken and the toilet handle was difficult to use making it hard to flush at times. My room was supposed to come with a coffee maker in it and there was not one. I was not upset with that fact but what did upset me was that when I called to have one delivered, I was told that one would be brought up right away. This however was not the case, I called the front desk again about 20 or so minutes later and they apologized and told me one would be sent up. Another 15 minutes went by and I was still kept waiting for the coffee maker. I called the front desk for a third time and they transferred me somewhere in the hotel where I was told that the person that was to bring the coffee went on lunch, considering I called way before noon this was very frustrating. After waiting a whole hour I finally received the coffee machine and to my surprise was just a simple keurig machine that anyone could of brought up to my room. Another issue that I faced here was upon checking out. I had called the front desk an hour and a half before it was time to check out to have them send security to my room because the safe was no longer working and to have them bring my car out of the parking garage, they asked for my ticket number which was to be given to me by the doorman at my arrival, sadly no such ticket was given to me when the doorman took my car.The front desk basically told me there was nothing they could do without the ticket number and sent my call to the doorman for him to assist me. I waited on the line and the phone just continued to ring with no response. I called back to the front desk after a period of time because I was still waiting for security to open the safe and to get the car issue settled and ended up being transferred from person to person and no one was helping me locate my car. It became evident that I would have to go to the front desk to get this handle because nothing was getting handled. At the desk they insisted that I had received a ticket, which was 100 percent false if I had received the ticket I wouldn't have been in the situation I was in. It wasn't until a manager came over and took over and helped my situation by having the doorman go an physically check the lot for my car, and when he returned I was again forced to wait at least another half an hour to get my car which I didn't quite understand why it wasn't taken out of the lot while the doorman was already over there. I really am not one to complain but when I'm paying over 500 dollars to stay at a hotel I'd expect my service to be much better than the way I was treated.
Room was clean. The ugly bath tub. Noisy heating system and bad pluming pipes made a awful noise all night . Didn't sleep well and was up early and checked out. This hotel was recommended to my spouse and I.
Location Radiator pipes baning all night no sleep at all
have not heard any "no, it is not possible" no
Nice facilities and great location Hotel staff could be more helpful
The location was great!
small hotel and very close to Central Park. service was impeccable no
Friendly and helpful staff, great location and comfortable rooms
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
excellent location in quiet street of Madisson aveniu on Manhattan ,very close to Central park and all shops. Very professional staff always willing to help. Very comfortable beds with beautiful luxury shits with silky finish. aircondition was not working well and making it worse buy high temerature of 40° BUT STAFF WAS VERY HELPFUL BUYING SMALL AIR CONDITIONS FOR EACH ROOM ! Special treatment only for guests with american express credit card, it would be nice if that treatment is extended to those traveling with visa gold card.
The attentiveness of the staff and the location. The bed was a little uncomfortable.
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
i usually stay at the four season but this time i wanted an old fashioned new york experience,and it was perfect. the safe did not function in my suite
The safety and convenience of being right in downtown. Easy walking to anywhere. Not much at all.
everyone was so relaxed with their dogs etc It was lovely to see...
The afternoon tea. The complimentary champagne provided by guest services. The quality of the food. not being able to get a reservation for dinner at the Cafe Carlyle. Room service was slow in the mornings, great in the evenings.
Very good location close to Central park and Museums
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
thanks for the great service.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
Excellent location and value for money. 2 blocks from 5th Ave, walking distance to Central park and right on Times Square. I have stayed in this hotel previously which is why I booked to stay here again. Both times I have stayed in the Novotel times square there has only been one elevator working from the street level up to the Reception area. This is quite frustrating as you can be waiting a fair while for the elevator at times.
The location is perfect, 200m to times square, rooms r very clean and comfortable. Why I paid so much, just only for times sq view, if there is another room, room doesnt worth for it. By reservation pay attention on this!!! Wifi should be free if I pay hundreds of Dollars for stayin there.
Room had a modern feel with new fixtures. Loved bathroom with two person walk in shower and rain shower head.
The location was brilliant and the hotel was lovely. The view of the lights is great. That is why I picked this hotel. I picked the hotel because of the view of the lights from the restaurant and it was taking my partner away for birthday. In saying this we never sat in the restaurant because we had breakfast one morning and it cost us 50 dollars for one fry and cereal. I felt it was absolutely disgraceful. It was a lovely looking hotel and location was great but i would not stay there again as we spent more time out of it becausde it was way too expensive.
Poor staff attitude made stay horrible
very convenient location there was no restaraunt/ room service facility which was only pointed out at check in, despite advance payment and 'no cancellation' policy. The was no laundry facility on public holiday
the location +++++ the view+++++ Air conditioning, price very expensive for this hotel
Central location Long time waiting for a room as the majority of flights from Brazil arrives in the morning, and I saw so many people doing check out before 12h and no rooms avaiable before 15h. Price very high, considering that there were few facilities (only one elevator to the street; no room service (food); no hot water in one day)
location was fantastic!
The view from the room was perfect, if only I had stayed on New Years! Front row seats to the ball drop! Very clean and luxurious Some hidden fees & deposit was larger then website said it would be
We liked everything about the hotel. The staff were friendly, the room was clean and the location was on Broadway, just one short block from 7th Avenue. I would stay again. It was a very good experience. The only thing I questioned (but was not a big deal) was the bathroom was small - couldn't fit 2 people in at once. The shower pressure was too good. Meaning that it hurt the body when the hand held was used. The rain shower was good but if you didn't want to wet your hair, you had to use the hand held which in turn was so powerful that it hurt the body. It didn't bother me that much but it was the only thing that was a bit uncomfortable.
It was a perfect hotel Nothing
This hotel was absolutely beautiful. Very spacious and luxurious. It has a great location and a spectacular pool. We loved our stay so much.
Pristine gym and pool, stylish service and friendly staff but not snobby. Great turn down service. Amazing bathroom and overall decor. Very clean and new. We went with our 4 year old. They where nice to us even though we had a little kid with us. We used to live on NYC but now are just visitors. So this hotel is perfect location. I will only stay here from now on in NYC. No complaints
staff they charged me for internet and you told me(booking told me) it would not be a charge
The comfort and the design of the room. the quality of the bed was outstanding. The breakfast service at their restaurant. Super expensive, petit quantity (and we are not big eaters) and arrogant, slow waiters. We did only go there once!
Great location; clean rooms, very comfortable bed. Enjoyed the Surrey experience very much ! I kept my booking on booking.com even though I found a cheaper price on Oyster.com (about $60 cheaper for the two nights) and sent booking.com the link within the 24 hour time window from my booking - unfortunately I never got a reply... so much for best price assurance from Booking.com
Friendly staff; good location; great design. Our deluxe room was large by New York standards. Our grand deluxe room had no bath! Complete lack of freely available guest-friendly wi-fi facilities in the hotel amazed us and caused ongoing problems. Computer in chargeable "business centre" was also faulty. Room temperature did not respond when adjusted by room thermostat. Dining room very cold and breakfast extremely poor in comparison with any other hotel we have visited (especially in Europe). Almost complete lack of public spaces: bar-lounge pleasant but cold and draughty and accommodation overcrowded at times (by members of the public using the dining room) so people (hotel guests!) turned away. The restaurant is apparently rated in New York but the food they sent up on room service was third rate.
Modern classy rooms all first class. Best location in NYC. Amazing shower. Not much of a hotel lobby if you need a grand hotel lobby.
Surrey has a great location so near to Central Park, museums, and shopping. We had a large, comfortable room with a view of Central Park! The staff were knowledgable and helpful.
Rooms, dining options, location, spa, service.
The service,staff, location and beds! Where he AC vents are located and that's right above the bar.
quietness, spaciousness, location plus good little kitchen...general overall quality of presentation and service..a great stay.
It's very central, walking distance to almost all places. Room is big, very clean and overlooking a nice street. Many cafes around for cousy breakfast/branch. My husband usualy preferes 5stars, but never regreted me booking this 3stars hotel. It is comfortable with exellent restaurant (French), full of local people even on Monday night. Night shift staff could be a little more active, but it was not really a problem, just compering to the day time people who were much more helpful.
All of the Staff were friendly and helpful and the room was comfortable. The location of the hotel is outstanding.