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Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
great location and view on Central park
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
The service at this hotel is the best we ever had.
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
Everything - and especially Norman the Bartender - a great person. None.
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
The attentiveness of the staff and the location. The bed was a little uncomfortable.
small hotel and very close to Central Park. service was impeccable no
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
Friendly and helpful staff, great location and comfortable rooms
have not heard any "no, it is not possible" no
The upper east side hotel is steps away from coffee shops and boutiques, restaurants are a 20 minute walk away or 5 minutes in a cab. The standard is high, rooms are spacious and clean and the staff are friendly, helpful and have exceptional manners compared to other hotels that I've stayed in. The best thing about this hotel was the European influence. I didn't like that a simple standard coffee cost $6, which really should've been free in the morning given the price (albeit worth it) of the hotel stay. Two cocktails should not have cost $46, especially when prosecco was used instead of champagne.
excellent location in quiet street of Madisson aveniu on Manhattan ,very close to Central park and all shops. Very professional staff always willing to help. Very comfortable beds with beautiful luxury shits with silky finish. aircondition was not working well and making it worse buy high temerature of 40° BUT STAFF WAS VERY HELPFUL BUYING SMALL AIR CONDITIONS FOR EACH ROOM ! Special treatment only for guests with american express credit card, it would be nice if that treatment is extended to those traveling with visa gold card.
The location was great!
Nice facilities and great location Hotel staff could be more helpful
If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
The safety and convenience of being right in downtown. Easy walking to anywhere. Not much at all.
Very good location close to Central park and Museums
The afternoon tea. The complimentary champagne provided by guest services. The quality of the food. not being able to get a reservation for dinner at the Cafe Carlyle. Room service was slow in the mornings, great in the evenings.
i usually stay at the four season but this time i wanted an old fashioned new york experience,and it was perfect. the safe did not function in my suite
everyone was so relaxed with their dogs etc It was lovely to see...
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
The service, room, restaurant, location were excellent.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
unique, great location - very little street noise.
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
location is fabulous, rooftop bar was very nice. the room was very small.
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
Rooms, dining options, location, spa, service.
quietness, spaciousness, location plus good little kitchen...general overall quality of presentation and service..a great stay.
The comfort and the design of the room. the quality of the bed was outstanding. The breakfast service at their restaurant. Super expensive, petit quantity (and we are not big eaters) and arrogant, slow waiters. We did only go there once!
All of the Staff were friendly and helpful and the room was comfortable. The location of the hotel is outstanding.
Modern classy rooms all first class. Best location in NYC. Amazing shower. Not much of a hotel lobby if you need a grand hotel lobby.
Surrey has a great location so near to Central Park, museums, and shopping. We had a large, comfortable room with a view of Central Park! The staff were knowledgable and helpful.
The service,staff, location and beds! Where he AC vents are located and that's right above the bar.
staff they charged me for internet and you told me(booking told me) it would not be a charge
Friendly staff; good location; great design. Our deluxe room was large by New York standards. Our grand deluxe room had no bath! Complete lack of freely available guest-friendly wi-fi facilities in the hotel amazed us and caused ongoing problems. Computer in chargeable "business centre" was also faulty. Room temperature did not respond when adjusted by room thermostat. Dining room very cold and breakfast extremely poor in comparison with any other hotel we have visited (especially in Europe). Almost complete lack of public spaces: bar-lounge pleasant but cold and draughty and accommodation overcrowded at times (by members of the public using the dining room) so people (hotel guests!) turned away. The restaurant is apparently rated in New York but the food they sent up on room service was third rate.
It's very central, walking distance to almost all places. Room is big, very clean and overlooking a nice street. Many cafes around for cousy breakfast/branch. My husband usualy preferes 5stars, but never regreted me booking this 3stars hotel. It is comfortable with exellent restaurant (French), full of local people even on Monday night. Night shift staff could be a little more active, but it was not really a problem, just compering to the day time people who were much more helpful.
Great location; clean rooms, very comfortable bed. Enjoyed the Surrey experience very much ! I kept my booking on booking.com even though I found a cheaper price on Oyster.com (about $60 cheaper for the two nights) and sent booking.com the link within the 24 hour time window from my booking - unfortunately I never got a reply... so much for best price assurance from Booking.com
Clean, comfortable rooms. Easy access to elevators to rooms. Staff was very courteous & accommodating. No problems.
They don't give you any options or choices for early check in.
the room makes me feel comfortable the staff is very nice i love staying at Hilton definitely coming back !
Hotel was excellent - perfect location if you want to be in the middle of the action in NYC. Staff was courteous and extremely helpful. Room size was great, room was clean and comfortable. Excellent value!
Took the wife to NYC for a romantic getaway, and wanted to stay in the Times Square area to be close to theaters. This property was perfect for us! Clean, modern rooms with everything we needed, and all within a short walk to the heart of Times Square. we would stay here again in a heartbeat. On the check in website, I made request for highest floor possible with a great view away from the elevator. We ended up on the 29th floor, corner room at the end of the hall which was everything I asked for. At check in I also requested late check out and was allowed 2.5hours which was perfect for our departure to the airport. this Hilton and its staff were top notch. Thanks! Room was cool, had to crank the thermostat to 80 to get warm . This could have been due to havering a corner room with lots of windows. Housekeeping, unfortunately, turned the heat back to 67 each day so the room was cool'ish when we got back each evening. Not a huge concern.
Flexible with checkout, very helpful staff. For the price, breakfast and internet should be included.
Rooms were large compared to many other hotels in New York.
Good value for being in the middle of Manhattan.
Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it. Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.
the staff was incredibly friendly and helpful. Our room was very very clean and comfortable . the view was great as well. there wasn't one thing id complain about.
The location was great, roughly 10 blocks from time square. There was no microwave or refrigerator stationed within the room. Also, the gym should did not have a 5-gallon water reserve for guests.
The staff. Not always hot water.
I couldn't beat this location for the price! Great places to eat within walking distance. I wish there were a refrigerator and microwave in the room. At least a fridge.
Location No desk and chair furniture suitable for using laptop. Went to nearby coffee shop.
Reasonably modern and upscale hotel in an ethnic, melting pot area of NYC with a very friendly, helpful and knowledgeable staff. Only small issues like a wall outlet that didn't work, a room refrigerator that only served as a bar and a very un-secure and difficult to use wi-fi system - nothing major.
This guest did not leave comments about this hotel.
Location, facilities & service outstandingn Nothing
Good location, close to public transportation and nearby shopping, easy to get into uptown. Pretty quiet location. Breakfast is nothing extra, could focus on something else than, bacon, egg and bagels. Continental breakfast. Lack of information on what services are provided in the hotel e.g roomservice menu missing in room.
We found the staff at The Embassy very polite and helpful. The room was very comfortable and clean. Excellent having access to the internet in the business centre. Given the price of the suite we felt the bathroom, whilst clean, was rather shabby.
Loved our deluxe suite room that had sliding doors which kept each room very quiet even when watching tv with the volume turned up in one room. The push button controls were really cool for the lights and privacy settings. Enjoyed the free breakfast at Atrio and the friendly service from everyone there especially the host. The front desk staff were extremely friendly and were able to accommodate a late checkout of 2pm for us. Appreciated the unique designs and architecture of the hotel. Liked that it was located right next to the World Trade Center, and of course Shake Shack. Liked using the exercise room and business center which were very clean and well maintained. Overall it was a very relaxing and pleasant stay. Nothing really except that there was no swimming pool or entertainment room with a pool table or table tennis.
architectural aspects of lobby and room. Location, location, location.
The personel was very courteous. I like the complimentary bar from 5:30 to 7:30 and the choice and freshness of the breakfast Was awaken by a fire alarm at 4:00 am
Loved the big huge rooms for NYC.
Beautiful hotel. Excellent service. Dramatic building and interior. Clunky internet sign on. Limited to 2 devices per room.
The rooms are very nice and comfortable. The staff was extremely helpful and professional. The breakfast was top notch. I would have loved to stay longer.
Been close to a park to enjoy calm after being in the heart of New-York.
Liked all except conference facility. Hotel was great. Meeting room was bad. Seats may have been most uncomfortable seats I have ever sat in at a conference.
Spacious rooms. Great products. Awesome shower. Wish there was a coffee shop or starbucks in lobby
Friendly staff My room was very used , paint scratched, furniture old. The room was super dirty. Very dusty. Spills in bath and entry floors not cleaned, etc. find another
Pleasantly surprised how helpful the staff was. I thought i was at a mandarin oriental leval of service. New building. Felt very safe. For the price the room is a bit small, although comfortable and well appointed. A few blocks down from main shopping.
I most of all liked the staff and the atmosphere all around. There wasn't any aspect that I found displeasing with my stay at Trump Sohi Tower.
l like service,l like my room,l like hotel very near to everywhere.a specially front desk people are very helpfull.;)) l had great time in this hotel l like everything in this hotel.only one thing l dont like some morning there was like upstairs rooms coustraction noise that make me not sleep well.
Friendly, very welcoming and made me feel like home
size of room and bathroom
The door guys were outstanding. They got a taxi in seconds. Had transportation at the door ready at a given time as I requested. The views from the upper floors are mouth opening and a mind bogle. Wonderful views of river, buildings and sunsets. The rooms are modern in decor, design and spotlessly clean. The Italian restraunt is not gourmet food. The service is very good. The food is disappointing ... very much so. Room service is unbelieveably good. The steak and veal chop were outstanding. Stay in the room and eat there.
Location is great and NYC atmosphere is why you head to this area. Hotel is going through renovations and rooms were not clean. Bathroom had mold and tub was missing shower parts. Not what we expected.
The hotel was very nice, verrry expensive. Seconds away from the heart of time square. Great experience!! Cost of items were outrageous, but that is probably just New York, Time Square.
The location was perfect for going to time square and all the local tourist attractions within walking distance to everywhere..check in was very easy and they were very professional. There is nothing that I didn't like
We liked that we could walk to the Majestic to see The Phantom and the feel that we were in the middle of the city. We were on the 45th floor and we hardly got any sleep. Our neighbors were partying from 11:00 pm-2:00am. Lots of slamming doors and arguing. It was horrible and when I finally called at 2:00 am the person at the desk made it feel like it was my fault for not calling earlier. You need to have security making rounds to insure a pleasant stay for your guests. Plus, it was our 10th anniversary!!!!!
good service and central position for sightseeing and shopping. we waited 20 minutes for somebody to help us with our cases from the 42nd floor to a waiting taxi and nobody arrived. we had to manage 4 large cases on our own.to the waiting taxi..
location cleanliness and front desk staff
Walking distance to subway, Times Square, 5th Avenue, and various popular eateries We asked for a fridge but never got one. ; ( however, it's ok bc we weren't in the room much anyways
Well placed,we went a lot to the theatre, conciers and the theather -people were extremly helpful and nice Nothing
The service was excellent
i loved the location
Great location!! The hotel was very clean and the staff was really nice and helpful.
The room size was good for NYC. The staff was friendly. The location is good if one wants to be close to the theater district. We couldn't turn the heat off. We tried turning the temperature as low as it could go and it was still blowing warm air.
The hospitality of his employers, cleaning and the site in the middle of Brodway, is amazing Nothing, we always be happy and slept very well all nights
Location The fact that they wanted to charge $100 a day extra on my card, just in case I might order something or use hotel bar????
Location. Some fixtures were not working at 100 percent, i.e. phones. TV room system a little old.
Great location - opposite "Chicago" & round the corner from "Mama Mia" on Broadway. Room well serviced with welcoming music playing each evening when we returned from our day's activities Very small room & small bathroom (no bath) & shower which leaked all over the bathroom floor every time used due to faulty seals & poor tiling - needed attention. TV in room nice, but only one channel working. Not really designed with female guests in mind. I stayed with my Daughter would have liked better lighting to apply makeup & full length mirror & preferably twin beds rather than sharing a queen.
Excellent location, clean rooms, quick checkin/out at front desk
Hotel was well located, and staff were very helpful
Location. Concierge was very helpful. Rooms too small, could only just get our suitcases into the room.
People were friendly and helpful. Staff was very responsive Can't say there was anything we didn't like.
Cool design and great place for a city trip to new york. Staff is very friendly and kind. Rooms are very small, but that's normal at Manhattan
Rooms are very nice but could use a bit more sound proofing. We could hear the people in the next room. We were in room 717
great location and the staff was very friendly rooms are tiny