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for the buffet breakfast they write down 18% tip???
Nice hotel friendly people The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside. WiFi wasn't free unless you sign up to rewards club.
Good value for being in the middle of Manhattan.
Rooms were large compared to many other hotels in New York.
They don't give you any options or choices for early check in.
Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it. Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.
Clean, comfortable rooms. Easy access to elevators to rooms. Staff was very courteous & accommodating. No problems.
Flexible with checkout, very helpful staff. For the price, breakfast and internet should be included.
the staff was incredibly friendly and helpful. Our room was very very clean and comfortable . the view was great as well. there wasn't one thing id complain about.
Took the wife to NYC for a romantic getaway, and wanted to stay in the Times Square area to be close to theaters. This property was perfect for us! Clean, modern rooms with everything we needed, and all within a short walk to the heart of Times Square. we would stay here again in a heartbeat. On the check in website, I made request for highest floor possible with a great view away from the elevator. We ended up on the 29th floor, corner room at the end of the hall which was everything I asked for. At check in I also requested late check out and was allowed 2.5hours which was perfect for our departure to the airport. this Hilton and its staff were top notch. Thanks! Room was cool, had to crank the thermostat to 80 to get warm . This could have been due to havering a corner room with lots of windows. Housekeeping, unfortunately, turned the heat back to 67 each day so the room was cool'ish when we got back each evening. Not a huge concern.
the room makes me feel comfortable the staff is very nice i love staying at Hilton definitely coming back !
Hotel was excellent - perfect location if you want to be in the middle of the action in NYC. Staff was courteous and extremely helpful. Room size was great, room was clean and comfortable. Excellent value!
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
location room wasnt clean properly by housekeeping
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
Large rooms, excellent location
area elegance cost of room service! lack of dining areas for served breakfast/lunch
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
Location, ambiance, service, view, gym, and food. Mail room services and the Bellman Station appeared to be during us a favor when we asked to have our bags stored after check-out. The rest of the staff in my experience were helpful and pleasant, especially Housekeeping and Room service!!
Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.
We architecture of the overall hotel was very elegant. And the rooms were nicely appointed with unique furniture. Charging for Internet access
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
Reasonably modern and upscale hotel in an ethnic, melting pot area of NYC with a very friendly, helpful and knowledgeable staff. Only small issues like a wall outlet that didn't work, a room refrigerator that only served as a bar and a very un-secure and difficult to use wi-fi system - nothing major.
Location No desk and chair furniture suitable for using laptop. Went to nearby coffee shop.
This guest did not leave comments about this hotel.
I couldn't beat this location for the price! Great places to eat within walking distance. I wish there were a refrigerator and microwave in the room. At least a fridge.
The location was great, roughly 10 blocks from time square. There was no microwave or refrigerator stationed within the room. Also, the gym should did not have a 5-gallon water reserve for guests.
We liked that we could walk to the Majestic to see The Phantom and the feel that we were in the middle of the city. We were on the 45th floor and we hardly got any sleep. Our neighbors were partying from 11:00 pm-2:00am. Lots of slamming doors and arguing. It was horrible and when I finally called at 2:00 am the person at the desk made it feel like it was my fault for not calling earlier. You need to have security making rounds to insure a pleasant stay for your guests. Plus, it was our 10th anniversary!!!!!
Location is great and NYC atmosphere is why you head to this area. Hotel is going through renovations and rooms were not clean. Bathroom had mold and tub was missing shower parts. Not what we expected.
The hotel was very nice, verrry expensive. Seconds away from the heart of time square. Great experience!! Cost of items were outrageous, but that is probably just New York, Time Square.
good service and central position for sightseeing and shopping. we waited 20 minutes for somebody to help us with our cases from the 42nd floor to a waiting taxi and nobody arrived. we had to manage 4 large cases on our own.to the waiting taxi..
Well placed,we went a lot to the theatre, conciers and the theather -people were extremly helpful and nice Nothing
location cleanliness and front desk staff
i loved the location
Walking distance to subway, Times Square, 5th Avenue, and various popular eateries We asked for a fridge but never got one. ; ( however, it's ok bc we weren't in the room much anyways
Great location!! The hotel was very clean and the staff was really nice and helpful.
The room size was good for NYC. The staff was friendly. The location is good if one wants to be close to the theater district. We couldn't turn the heat off. We tried turning the temperature as low as it could go and it was still blowing warm air.
The location was perfect for going to time square and all the local tourist attractions within walking distance to everywhere..check in was very easy and they were very professional. There is nothing that I didn't like
The service was excellent
Hotel was well located, and staff were very helpful
Great location - opposite "Chicago" & round the corner from "Mama Mia" on Broadway. Room well serviced with welcoming music playing each evening when we returned from our day's activities Very small room & small bathroom (no bath) & shower which leaked all over the bathroom floor every time used due to faulty seals & poor tiling - needed attention. TV in room nice, but only one channel working. Not really designed with female guests in mind. I stayed with my Daughter would have liked better lighting to apply makeup & full length mirror & preferably twin beds rather than sharing a queen.
great location and the staff was very friendly rooms are tiny
Location The fact that they wanted to charge $100 a day extra on my card, just in case I might order something or use hotel bar????
Location. Concierge was very helpful. Rooms too small, could only just get our suitcases into the room.
People were friendly and helpful. Staff was very responsive Can't say there was anything we didn't like.
Cool design and great place for a city trip to new york. Staff is very friendly and kind. Rooms are very small, but that's normal at Manhattan
Location. Some fixtures were not working at 100 percent, i.e. phones. TV room system a little old.
Excellent location, clean rooms, quick checkin/out at front desk
The hospitality of his employers, cleaning and the site in the middle of Brodway, is amazing Nothing, we always be happy and slept very well all nights
Loved the shower, bed and location. Our room was not cleaned after our first night. The towels were not of equal quality and some had a very odd smell. No water in our room.
We have stayed at the Westin at Grand Central Station before and all of the Westins are very similar. The room was clean and we had a great view facing west over the Hudson River. We stayed out until 11pm and when we came back in the building security was checking everyone to make sure they were a guest. Some might see this as an inconvenience but I see it as very good security considering where we were. We are very happy with the staff and our stay. The air conditioning filter was clogged.
Liked our room location (corner, 31st floor) Overcharged for drinks at bar, bottle of water (supposedly free) was not replaced.
Clean. Modern. Comfortable. Lack of parking
Great location and our view was fantastic. No refrigerators
The Westin Times Square was great overall*. The room was clean and comfortable. The hotel staff was also very friendly and professional. Great location by Times Square. but the facilities outside our room were not. The lobby areas didn't feel safe as there were many people hanging out there that did not seem to be guest and the lobby restroom was a mess.
Great location, great size of room, has a fridge in the room. I
Everyone was so nice from the bellmen staff and the front desk staff .They helped me and answered any questions I had.
The staff was excellent; courteous, helpful, engaging and friendly. The room was spotless and comfortable with nice amenities. I really enjoyed my stay and would definitely return.
Great service. Very clean. Rooms weren't spacious but very clean and modern. Extremely comfortable bed and bedding
I liked the modern design and the crisp clean linens. Unable to control temperature of room. Also found a large roach crawling on the floor. The staff rectified the situation immediately.
Most everything. My only facilities detraction was the shower water temperature bounced around. The location is not in the middle of anything, but it is close to a lot.
Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.
Stunning hotel. Stayed here for 4th of July weekend. Location is amazing, room is amazing and staff was amazing. Will be back next time while I'm in NYC. Parking is a hassle and valet is 55$ a night.
Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!
I loved the terrace facility , made a big difference to me comfort. I will use this property again when visiting New York. First room I was allocated was way to small , requested a change and reception was very accommodating.
Large room was clean and recent renovation Couple blocks from 34th st subway Tiny bath but was clean and modern
Just entrance Very small space of room, very expensive if you think about cost vs. benefits. Even breakfast of us$ 24,50 and us$ 6,53 for a bottle of water???? The most expensive experience that I had when I am trevelling all around the world during last 20 years!!!!!!!
The staff, location, and quality of the hotel for the price cannot be beat in New York. I would recommend this hotel to anyone, and I travel to New York often, usually staying in hotels like the W. Nothing.
Location Rooms were very very small, bathrooms were even smaller, no room to move in and no storage space whatsoever in room at all
The View, we had a fantastic view of both the Empire State building and the Chyrsilier. We were on the 40th floor and were able to also see the skyline of Manhattan. The service of all staff was excellent and the room was large, comfortable, warm and relaxing. We would definately recommend and return to this hotel any time we visit NY.
The small bar in the lobby. Friendly staff Good general location Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
I was not happy with my stay at all my room and bath room were dirty
Beautiful hotel, great location Put in a smoking room even though we requested a non smoking room,
Location -- close to UN where our meeting was held; Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
This hotel offers a good location at an affordable price. The rooms also provided excellent views. The beds were very comfortable. Overall the hotel was really not very clean at all. The walls could use a good scrub or new coat of paint. The bathroom was not clean either. I think that a number of the housecleaning staff are elderly and that might be the reason that the rooms were not as clean as I had hoped they would be.
Great staff loved the security dog in lubby To get in shower was quote slippery and shower head in a weird place
Charging for Internet use! No room service from 12 to 1630!
Clean, very friendly staff and comfortable accommodations. Wall were thin, we could hear entire conversations going on at all times.
the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful. there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
View of the east river. Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Great beds, good shower and good location, what else do you need!!!
Good location, nice lobby, Good complimentary toiletries Bathroom small, outdated, with no space to lay personal stuff. Floor seemed to be dirty. Carpet very dusty on the edges, corners and behind the bed. It looks like the housekeeper doesn't have a canister vacuum to reach those places. Bad smell coming from moldy air conditioner. Front desk didn't respond our calls, we ask for a coffee maker to the bell man but they never brought it. We called the bell man for somebody to bring us the kart but they never came. Overall staff is friendly but not efficient.
Elevators painfully slow. Staff overwhelmed. Wait for elevator, wait for coffe, wait for front desk, wait for cab. Outdated room. Problem with keys working. Unexpected $16 a day charge. Will never stay here again.
Hotel needs a PIP!
The Lobby was beautiful! Tiny room for the price and rather gloomy
Front desk staff.
Extremely small rooms. Loud air conditioner. Needs work
Loved the building, esp. the ceilings, the nostalgic feel and accommodating staff, Location is excellent too. Bathrooms are small and old. Elevators are very slow. Some repairs needed.
We stay only for 1night and it was great, location is incredibleand the hotel staff was so nice and helpful with is. The only problem it was the charge for the wifi I never use, its too expensive. Everything else was so nice and perfect. I could said that if I go again to the city and decide to stay in a hotel probably The Roosevelt will be an option.... WIFI charge of $16.00 that I jever use....
The bed was very comfortable. Yes I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
Nothing Up all night with bad radiator. Phones did not work or they did not pick up. Rooms are old and dated. Elevator takes forever. $52 for a basic continental breakfast. Go to a diner
Gorgeous lobby and exterior. Fantastic location. Tiny room, lower grade bath & shower items...didn't feel like I'd get great customer service from the room experience.
Near Times Square, cleanliness and open room with large window...
The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York! The only issue that ever came up was the shower would leak a bit into the hallway floor.
rooms a bit on the small side (even at "deluxe king size" level) but well planned so dont feel too tight (even for our 8-night stay)
Stayed for conference and anniversary. Asked 3 days ahead to have flowers delivered to room. Never happened. Asked day of and they would have concierge reach out to me. Never happened. Restaurant. Was outstanding. Top floor was a bunch of nobodies acting quite pretentious.
Bed was comfortable. Room was small but adequate. Nice views Night stands are sloped. Meaning drinks don't stay put. Tiny bathroom. Almost claustrophobic. Stingy with soap and lotion- replace if shen you clean and don't make me call for some. Also don't close roof for renovations without telling people in advance.
Very hip hotel. Nice location. Very clean room with cool amenities. Just wished there was a coffee pot on the room.
Great vibe at this hotel and also well located to top bistros and bars and breakfast places.Need to book to get a table at the bar on the top floor. No all was good.Not cheap but the we had a view which is something you rarely get in a New York hotel
room service and views service not the best and the bar was not open to the people who were guests at the hotel
Loved my view of the Hudson River and the Empire State. Position over the Highline Park and in the funky meatpacking district is cool. Great place to stay if you love design and the hip factor. Top floor bar is amazing with views in all directions.
Staff was professional. Building was very cool. Very Artsy. Location was great to shopping, walking, Great View! Fabulous food. We had Thankgiving Dinner at the Standard! Food was incredible. Room service food was very good also.
The ultra modern chic interior designs and fabulous food The neighbourhood seems somewhat dilapidated
The view in the room the television in front of the bow window
Room fittings and views were excellent Staff were unhelpful and the check in process laborious. Also the lobby area is too small for the number of people passing through.
fast elevators, clean rooms, super quiet, great pool, big windows, nice/spacious lobby, subway entrance out front to ACE and R. Comfortable beds/pillows/linens
They easily accommodated all of my requests and the staff was delightful in all of their interactions. Beyond that, the hotels looks nice, has clean facilities and has a great location next to the One World Trade Center/Freedom Tower, as well as connections to a variety of subway lines. Very convenient.
Beautiful hotel. The room was clean, nice and had an amazing view of the Freedom tower! Well worth the money
Clean, beautiful view, attentive staff 20min cab ride to uptown
Loved everything from staff to the fresh new high class bed sheets 55 dollars a day to park, moved 1 bottle of champagne in the fridge and was charged 20 dollars for it, due to the sensors on the bottles, called front desk and they removed it from the bill with no issue though.
The rate was great for NY. Room was clean and the bellman are always helpful. The bathrooms in the lobby are disgusting. If you're having a drink down there you have to constantly go up to your room to use the restroom since the others are so dirty and smell like urine. The concierge was not helpful. When asking for recommendations to restaurants, he would only direct us to their restaurant in the 3rd floor. Also asked him about the Book of Mormon show, he called and tickets were over 325 ea. We had to talk to other a couple others in the hotel who gave us recommendations and we got tickets for a little over 130 ea. Seems lazy or completely unaware - probably shouldn't be the concierge.
Great view, clean rooms, very attentive bellhop and staff. An air conditioning unit that was never able to reach the desired temp and a rattle from the unit itself all night long.
Baggage check & location
Location was what we liked and felt vary safe at all times. The staff was friendly and the room was clean and comfortably. The parking was a great convenince but seamed pricey when you add it to the room cost. Maby price it per visit vs per night.
We had a good experience at the hotel. Staff was nice and rooms were very clean. Only minor negatives: Room service food, particularly breakfast, isn't really that good, which forced us to start going out for breakfast ( 3 out of 5 stars). However no worries because it's NYC so there is plenty of food around. Location isn't the greatest, but it's close enough ( 4 out of 5 starts). The 9/11 memorial is right across the street, which is convenient, but other than that, you'll generally be taxiing or ubering everywhere. My boyfriend forgot his keys and didn't realize until we were back in DC. The great news is that the housekeeper did turn in the keys, but the guy in the list and find area was being a dick, asking him the most ridiculous questions... We still haven't received the keys either. Hopefully they actually send them.
Service was great, room was nice, free upgrade! Shower wasn't too good. Room smelled a little like someone had smoked there earlier.
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
Room was very comfortable. Breakfast was excellent. Sometimes I had difficulty understanding the staff as their first language was french.
Location and cleaniness the other guests where a bit rude
Great location, clean room, staff was very accomodating
Bed was unbelievably comfortable. Bathroom was not as well outfitted as the bed.
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
Location is good, staff very helpfull. Small size of bedrom and view hotel in construcion.
Good Location room too small
The staff is extremely friendly, helpful. They always have a smile – a real, genuine one - on their face. Especially Eric who is concierge of the cassa goes out of his way to make sure you have anything you may need. The beds are extremely comfortable and rooms are nice and quiet – surprising for midtown Manhattan.No need to search anather otel in Times square.
The staff was extremely helpful and very friendly. Perfect location and very clean and nice rooms...
It was a good experience. The location of the hotel is the best. You are in the middle of everything. The staff was nice and friendly The breakfast options are really very limited but it was ok. The wardrobe space need to get bigger. It can hardly fit for one nevertheless two especially in winter.
staff is very kind it is for sure no 5 star hotel. Spa area is nice but 5 chairs at the pool are by far too less for such hotel. Dinner and breakfast was also not 5 star.