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The afternoon tea. The complimentary champagne provided by guest services. The quality of the food. not being able to get a reservation for dinner at the Cafe Carlyle. Room service was slow in the mornings, great in the evenings.
everyone was so relaxed with their dogs etc It was lovely to see...
The safety and convenience of being right in downtown. Easy walking to anywhere. Not much at all.
Very good location close to Central park and Museums
I like the location, the bar and the staff my room was very small and outdated i had stayed there before and the rooms were much nicer. They ended up changing our room and then it was much better
i usually stay at the four season but this time i wanted an old fashioned new york experience,and it was perfect. the safe did not function in my suite
The service,staff, location and beds! Where he AC vents are located and that's right above the bar.
The comfort and the design of the room. the quality of the bed was outstanding. The breakfast service at their restaurant. Super expensive, petit quantity (and we are not big eaters) and arrogant, slow waiters. We did only go there once!
Great location; clean rooms, very comfortable bed. Enjoyed the Surrey experience very much ! I kept my booking on booking.com even though I found a cheaper price on Oyster.com (about $60 cheaper for the two nights) and sent booking.com the link within the 24 hour time window from my booking - unfortunately I never got a reply... so much for best price assurance from Booking.com
It's very central, walking distance to almost all places. Room is big, very clean and overlooking a nice street. Many cafes around for cousy breakfast/branch. My husband usualy preferes 5stars, but never regreted me booking this 3stars hotel. It is comfortable with exellent restaurant (French), full of local people even on Monday night. Night shift staff could be a little more active, but it was not really a problem, just compering to the day time people who were much more helpful.
Rooms, dining options, location, spa, service.
All of the Staff were friendly and helpful and the room was comfortable. The location of the hotel is outstanding.
staff they charged me for internet and you told me(booking told me) it would not be a charge
Friendly staff; good location; great design. Our deluxe room was large by New York standards. Our grand deluxe room had no bath! Complete lack of freely available guest-friendly wi-fi facilities in the hotel amazed us and caused ongoing problems. Computer in chargeable "business centre" was also faulty. Room temperature did not respond when adjusted by room thermostat. Dining room very cold and breakfast extremely poor in comparison with any other hotel we have visited (especially in Europe). Almost complete lack of public spaces: bar-lounge pleasant but cold and draughty and accommodation overcrowded at times (by members of the public using the dining room) so people (hotel guests!) turned away. The restaurant is apparently rated in New York but the food they sent up on room service was third rate.
Surrey has a great location so near to Central Park, museums, and shopping. We had a large, comfortable room with a view of Central Park! The staff were knowledgable and helpful.
Modern classy rooms all first class. Best location in NYC. Amazing shower. Not much of a hotel lobby if you need a grand hotel lobby.
quietness, spaciousness, location plus good little kitchen...general overall quality of presentation and service..a great stay.
The character The elevator and small rooms
Hotel has been recently renovated, so the rooms and bathrooms are clean, fresh, and new. The room was a good size and the bed comfortable. Great location if you need to be on the upper west side. Very close to Central Park. Bathroom was VERY small and uncomfortable. Only one elevator for the entire hotel, so a long wait or take the stairs.
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This guest did not leave comments about this hotel.
Location and staff were great Too busy for such a small space, no closet, breakfast was horrible.
The staff, especially Mo, were exceptionally helpful and friendly. Construction is still going on, and when done is going to be beautiful. It did not impede us in anyway. This location is fantastic for all ones NYC needs. Train close by also. Could use a bar in closet area to hang clothes. Maybe just overlooked during construction.
Although the hotel was under minor construction...It was quiet. Room was all brand new and super clean. Staff was beyond nice and helpful.Location was close to all. this hotel is a 12 out of 10. not at all..I will stay there again
location construction, lack of breakfast area, size of bathroom
The location and cleanliness of the hotel was exceptional. The assigned room was very small; it was also dark, due to the low level (2nd floor) and the closeness of the adjacent building. Nevertheless, the room was clean and the bed was very comfortable.
Near central park Did not provide drinking water during breakfast, the lobby bathroom smelled like urine. Had to get room key programmed twice. Did not get clear cable reception on tv. Wifi too slow, resorted to own cellphone data.