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Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
Hotel stay was right on point after a long day thanks
FYI the rooms are real real small. Didn't bother me.
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
only bad thing was the small rooms other than that it was good
Easy access to Grand Central and in the heart of NYC.
Near to Grand Central Roadside noise was too loud
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Everything... great hotel, great location!
Convenient Location It was expensive for what was available
Conveniently located,comfortable,pleasant stuff.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
I liked the staff, excellent service and the confort of the bed. The room was really small, for the money spent, I did not expect that.
Cosy and comfortable The ventilation in the toilet is noisy.
Great room. Great location. Clean and comfortable. No water the next morning with no credits or discounts offered.
Staff very friendly. good location. Bed was very uncomfortable
When I arrived, I was given a free upgrade to a queen size room. I was prepared, given the other reviews, for a pretty small room, but I was pleasantly surprised. It was more than enough room for just myself, and the bathroom was spacious as well. I also really liked the toiletries (they smelled so good!) and the bed was one of the most comfortable I've ever slept in. Turning the shower to "high pressure" resulted in a very wet bathroom floor. I hadn't expected the lip between the shower and the bathroom to be so low! Additionally, I left my bag at the front desk the day I checked out, and I guess someone else's bag leaked something on mine? Or it's stored in the same space as they keep extra toiletries. The stain it left smelled a lot like the toiletries they give out. Unfortunately, I didn't notice it until I got home.
It was fine... Nothing I would say it was a 4 star. Staff was very friendly and courteous. The cookie at night was good! Room was TINY! Barely enough room for the bed.... And it was only a full bed. Everything was old. Wallpaper was dis colored and peeling, bathroom tile had the corners that looked dirty but were just so old the tiles were worn. The bed was more of a futon than a real mattress.
On line it said bathrobes but there are none.
Deluxe digs for modest dimes
Large comfortable room quiet great bathroom and shower great shutters
Fantastic staff that went above and beyond to meet our needs. Turn town service was nice (cookies in the room!). The room was very small, but functional. There was a party going on down the hall that was very loud due to the thin walls. Took 2 hours from the first threat to kick the people out at 3am.
Super helpful staff Rooms not really set for business -- few plugs, no coffeemaker
Only 1 window in room and it opened to a brick wall. Unable to see daylight. Room was like staying in. Large closet.
Clean, quiet, friendly, accessible to subways and attractions.
Staff were very nice! Clean room!
The staff were really friendly and helpful, the rooms were spacious and well appointed,the location was great, handy to everything.
Hotel was fantastic. BIG, clean room, we had a Jr. Suite and the wine hour in the lounge was great. Considering the location and the price, I don't think we could have done better.
The room, on the 3rd floor overlooking the front entrance, was spacious by NY standards & well equipped. The room was very clean & the bed as very comfortable with a choice of pillows. Staff were helpful & polite. On the downside because the room was on the 3rd floor it was quite noisy during the night with refuse trucks & deliveries etc. NY is a busy place though so I don't think it's the hotels fault.
Very good rooms,large with plenty of space for three people in each suite. Good kitchen facilities within the suite with all amenities.Small bathrooms.The staff were excellent very helpful and friendly.
i loved the room and its furnishings i loved the location i loved the concierge staff i did not find the front desk staff particularly helpful or inclined to help with standard questions or requests the street noise on the 5th floor was pretty extreme, in so far as construction could be felt through the bed at all hours of the day and night.
Building is not so high, having a ballcony is a good value, the location is good, hotel is safe enough
Helpful staff Error on booking + noisy
The location was perfect, and the staff was friendly and helpful. The room (suite) was spacious considering how small some NYC hotel rooms can be. Although this can't be avoided, the two elevators servicing all 23 floors were slow.
The staff was outstanding! The room was large, clean and easy to do work on business projects, read and relax in. It was quiet. Convenient location with good restaurants nearby.
room and towels wee clean and shower was pleasant. the wifi is expensive to purchase. reserved a king bed was told that i an only get room with the double. Heat was terrible in winter NYC could not get heat tried to change room but the heat situation was the same..
All of the staff were incredibly warm and engaging. The door man's guest engagement and sincere care for an outstanding experience was remarkable and memorable. That interaction alone would cause me to choose FiftyNYC on my next visit to New York.
i had to wait for over an hour in a lobby for a check in - the garanteed check-in time was 3pm, at 2:58pm it was still "too early"
All was well except for the last part of our stay where they wanted to charge 2$ for each bag kept in the hotel. They charged us for handbags that were actually attached to our carry ons so that was a total of 8$ for the bags... for such a hotel , I think that could be taken care off as a courtesy for guest. Smaller hotels even do.
Size of room
We book a double bed but they reserved one king size. However, the staff was able to roll in a bed which was comfortable. The place was incredibly crowded and the bellmen were understaffed, but they worked hard to accommodate us and others. Bravo.
Rude staff long waits for checkin or any service Long waits for checkout. Substandard food in restaurant.
Quality room including quality furniture. All staff interactions were pleasant. I was lucky to get a good price. Excellent location in Midtown East, very close to the southern end of Central Park. Not a hotel for people who crave a view. My room was very much a back alley view
Clean and convenient location. NYPD and NYFD right next door so you might hear sirens at all hours.
Convenient local with the 4,5,6 trains on the corner of the hotel. DeMarco coffee next door was amazing. Room was updated and bed was very comfortable. Close enough to everything without being in the chaos!
Loved the location Interior appeared a bit old/out dated Perfect for us, used hotel to sleep and toured city most of the day Enjoyed the bar before Broadway
clean helpful I am used to complimentary breakfasts the buffet at $30 head was not that great! 0
The location is great. The staff was courteous. The room looked like it was from the 80's. The paint is cracking all over. Light fixtures not in securely and filthy windows. Carpet needs replacing and look around the ceiling you can see were there's a lot of repairs that needs to be done.
It was a nice hotel and the staff was all very nice, the free wifi doesn't work and the "premium" wants you to pay $15 a day. The location was great. Internet issues
Everything works. Very efficient use of space. Nice restaurant downs stairs. GREAT location across the street from GCT. No front desk to speak of. Off putting at first, but it works well.
We thought the place was clean and a good value for the money spent. It was an excellent location. Room was small but we expected that in NYC.
Nice staff Generally clean Great Restaurant A great basic hotel for someone on business by themselves who does not need many extras. No real hotel lobby Machine coffee No real concierge Very small room for a couple with 2 suitcases No real breakfast (snack bars put out)
The 27th floor lounge
A lot of street noise and elevator noise from my room Are there any Whitehouse options?
The room was bigger than we anticipated. It was really big. The location is great; very close to grand central station. It was quiet and better than staying in times square. There were several restaurants near by and 5th avenue was just a few blocks away. Hotel staff was very nice and helpful. We were pleased. The fixtures in the bathroom were coming off the walls. Cleanliness was a tiny bit off. Looked like either blood or ketchup on the curtains (I am going with ketchup). Need to stay above 7th floor or you will hear the music from the lounge. Could have used a microwave/refrigerator.
Staff was amazing, room was fabulous. I usually stay at the Dream-Downtown and the rooms here are bigger (as is the bathroom). Overall a great value for my money. No actual lobby or bar to hang out in..
Room size was bigger than avg. in NYC Mattress was comfortable Zero noise on 14F TV was great quality Pillows were uncomfortable to rest on. Nothing else we found uncomfortable or bad to review. that's it. SP
Issue with we form in first two categories. I was a business/solo traveler. The rating section was operating.
Unbelievably, my tiny room did not have a dresser. When I inquired about this the indifferent desk manager told me that the smaller rooms sometimes did not come with one! Living in this room out of my bag for five nights was a joy. Upon check out, there were three different staff members at the desk, none of whom could comprehend that there was not a dresser. So they went to check it out --- and big surprise, no dresser. (Apparently they were concerned that I was blind.) No apology, no offer of discount, no reasonable explanation. Had it not been a completely packed week in New York, I would have fled the first night. Oh, the shades didn't work properly either. Never again.
Room size comfort cleanliness and contemporary A little further from Times Square than I expected and the staff was unfriendly
The bed was one of the most comfortable I've ever slept in! The room was very large for NYC and the shower head (rain shower) in the bathroom was amazing!! I also liked that there was a long hallway separating the door, bathroom, closet and vanity from the bedroom. Great location - close to Grand Central. There was a wonderful breakfast place a couple of blocks away (Zucker's) that we visited a couple of times - excellent quality and price. I was only able to reserve a King size bed online and would have liked 2 double beds. The hotel was going to accomodate us with 2 beds, but wanted $50 more a night. They did upgrade us to a larger studio that had 2 comfortable chairs and a table, which was great!
The bed was really comfortable and the room very quiet for New York. I think the shower was recently renovated and was terrific. The rain-style shower head was mounted high so that you didn't have to duck under it and there was also shower wand if you needed it. I also loved that the HD TV had HD cable so that we weren't constantly watching images that were squeezed or stretched. The staff was really friendly and helpful. The only negative was that they're remodeling the bar and restaurant so there was no food or drink available other than room service and the continental breakfast. When that's finished it should be a big improvement.
14th floor room was VERY quiet. Great for NYC.
friendly staff queen bed advertised as king
Room size and cleanliness
The best hotel in New York in my opinion! The staff is incredibly friendly. Every thing is top notch!
The friendly hotel staff, the placement of the hotel, the pretty spacious double suite room that I booked with the facility of the kitcinette. No
non-smoking facility, 24 hr work-out, location & access, helpful & friendly staff, clean, comfortable & spacious room, kitchen
The rooms were spacious for NYC and very comfortable. There was some room service but also a restaurant next door. We only had breakfast there but it was great and there were other options nearby. The rooms come with a small kitchen so you can save your money for other things. The air conditioner was next to the bed and it was a little difficult to get the right temperature.
Staff was incredibly helpful and accommodating! Worked hard to ensure we had an amazing stay- for example, they let us check in ultra early because we were exhausted from our flight. The room itself was incredible- clean, big and had a kitchen with stove, dishwater, microwave, refrigerator, utensils, etc. Can't stress enough how lovely the huge windows with the NYC skyline views were! Did not want to leave the room!! Doesn't look nice from the outside - it's hard to notice, the logo doesn't look good and the building itself is super dark/slender (windows are boarded up on one side - looks like a vacant space for a business). Perhaps this is an NYC thing, but the room was freezing and heater would only work if the outside temperature had been below 52 for a while! They gave us a space heater which was very nice of them (and speaks to how accommodating they were!) but hardly made a dent in the room temperature unfortunately.
Great location close to uptown and downtown with minimal noise
the bed and pillow were so comfortable! The couch in our room, and lobby could use a reod
Beds are comfortable, great having 2 rooms to spread out in. Full kitchen great,even if just for cereal and milk. Needs updating, furniture, lamps, etc. getting very worn, tattered and very outdated. Concierge not much help.
The staff and the view
Friendly helpful staff. Large rooms. Some furnishings starting to feel tired.
Hotel was excellent! Everyone was very friendly and helpful. The room was very nice and clean with very comfortable bed. Very close to the sites. 10 minute walk from Rockefeller, 20 minute to Time Square. Very safe area, would definitely recommend.
Great location! Hotel was within walking distance of pretty much everything! Staff was extremely friendly & accomodating. when in NY again for fun, this would be the first place I would look to book. Not overpriced but still seemed like a luxury stay. Thanks Marriott! Nothing. the stay was amazing
The restaurant was nice. The location is good. The room had a nice view over the Empire States but it had too much noise from the street. The complimentary kits of the bathroom was too poor.
You can ear a lot of noise fron the streat
The proffesional service, the location, the nice bed and the breakfast that was included.
Staff were very friendly and helpful. The hotel restaurant was not open and we were not told that prior to our arrival. There was no room service, no refrigerator in room and no mini bar. This was quite inconvenient.
Stayed at this hotel with my mother and 2 sisters on a shopping trip to NY - had a fantastic stay and appreciated the courtesy, help and hospitality shown to us, especially the consideration shown to my Mom - we had a wonderful and memorable trip and would highly recommend your hotel to others.
The Strand is a great new hotel, in great zone of nyc
Excellent staff, always attentive and friendly.
the friendly and helpful staff and a very central location we liked it all
Brilliant location. Value given breakfast was included into price. Very friendly and efficient service. Clean and modern rooms. iPod charger in the room. The air conditioning was a little bit noisy. The rooms were a bit warm at night.
Actually, we were moved to the Park South Location because the Strand was not finished renovations yet. No parking, and when we parked in the recommended lot 2 blocks away, we did not get any discount.
Great location for all city shopping and attractions, staff friendly and helpful. Nice clean room and comfy bed.
it was very quiet,good breakfast,staff was ready to help,position in the city,very clean hotel we had reservation in the Strand,but hotel is not finished yet,no notice in internet,not at the adress,so we had to call and faund the sister hotel named South park hotel
Poor elevator service, no view from our room.
Very spacious well equipped rooms. Great breakfast in the formidable penthouse 31st floor with a great view.
The cleaning wasn't good enough.The day of departure they knocked on our door at 8.45 am to ask when we would leave the room. That isn't good when you have the room until 12 on the departure day.
Beautiful decor, very comfortable, good sized room, friendly staff. When they knew we were coming for my birthday, they upgraded us from a room to a suite at no extra cost. Location is fantastic, close to everything.Would definitely recommend and will be returning for sure. No kettle in kitchen.
Best room I have ever had in New York, large clean and bright with a good size bathroom with a bath. The bar on the roof has amazing views of the city and is very pretty You cannot get a room before 3pm and even at 3pm they keep you waiting a further half an hour
view from balcony overlooked dirty extractor fans
The space of the suite. The bathroom is outdated.
the rooms were great, spacious. there was a kitchen with refrigerator, coffee maker and microwave
We thoroughly enjoyed our stay at the Kimberly Hotel. We found all the staff to be helpful and our suite was absolutely perfect for our wedding anniversary. The bed was too die for and very comfortable. The kitchenette was suitable for our needs and allowed us too store some food and drink in the fridge. The rooms were cleaned daily even though we didnt leave our room till after midday. The rooftop bar is also a lovely place to unwind at the end of the evening. An all round excellent hotel and we highly recommend staying here.
Very intimate feel. Stepping off the streets is stepping into a calm and elegant world. Love the attached ba, Wheeltapper,r that has outdoor seating, which is covered and heated in the winter. I only saw it in the winter but it a great little spot. Central but hidden courtyard. I would definitely go back to this hotel. Would've been nice to have coffee in the lobby and more lobby seating. That area was nicely done but hard to linger.
Hotel was clean and quiet, staff was friendly. Well located close to Grand Central station. Rooms were spacious for NYC and well appointed.
Common sitting areas have nice ambiance and rooms are comfortable and well appointed. Did not expect the contiguous Irish Restaurant & Bar which served excellent food. Provided a much more upscale experience than the price tag prmised Only thing that did not work was the in room phone connections to the front desk and other services but the staff quickly compensated.
The Pub was authentic and nice. We had small problem with our door lock, The staff solved our problems relatively fast .
clean rooms, large for nyc, super helpful and friendly staff!!!
The location was excellent, and the room was very comfortable, well appointed and clean. The staff were extremely friendly and helpful. Special thanks to the girl from Nicaragua tending the bar. Our room, which faced the bar in the garden, was a bit noisy in the early evening.
The staff was very nice and most accomodating when I arrived and my room wasn't ready due to a late departing flight crew. They put me in another room that was larger than the one I had booked. The hotel was in a great location and convenient to many attractions. There is a great sandwich shop just around the corner as well. I will definitely stay with them again when I go back to NYC.
Bathroom well appointed but very small Bedding very comfortable as was A/C Staff very friendly and helpful, Room also felt very clean. Found the bedroom & bathroom to be small, even for NY.
This was a quiet and comfortable hotel. It has an on sight restaurant and bar. Staff very accommodating. Room temperature just right and bed comfy.
Love the Wheeltapper pub. Love Irish feel of the hotel. Centrally located near GCS and 4.5,6 trains Very nice staff Cozy rooms Small rooms Wifi not free in rooms
The staff was great. Rooms were clean and comfortable. Free Wifi and breakfast a real bonus! Close to subway stations. Great Location!! Construction noise next door is very annoying!!
Staff was great. Location was perfect for us. We would stay there again Did not get king rooms. We were told it was upon request. Nothing in our paper work indicated this.
Extremely friendly staff; super-clean rooms that were good in size for NYC and the workout facilities were clean. The usual hotel soaps, shampoos, etc. were all Aveda products, which were a nice touch. Reviews I'd read before booking said the breakfast was nothing special and that was accurate. It was a continental breakfast - coffee, juice, toast/bagels, yogurt and cottage cheese. For the price it would have been nicer to have at least cereal and/or oatmeal with milk as an option.
The hotel was in a great area, convenient to everything! It was a really nice hotel and staff were friendly and extremely helpful!
Excellent staff, easy to get to the hotel, location couldn't be better breakfast wasn't good enoguh, some fruit or cereal would be apreciated
It was a small hotel and very quiet. The breakfast needs some upgrading.
Doorman - Matthew Kelly - excellent. Over crowded breakfast room.
The staff is very helpful with whatever your needs are, the rooms are very clean and the hotels location is great. (5 min walk from 5th avenue) The breakfast was, as most hotels abroad, not up to norwegian standards.
that it was a suite with a kitchenette
Complementary breakfast was was skimpy.
Good sized room with good facilities. Friendly and efficient staff who made you most welcome. Lifts that were fast and efficient. Excellent internet facilities
Very nice hotel, large room, and extremely pleasant staff. Hard to say it was a deal at $289/night, but it is NY. I've stayed in lousy places for $200/night, so I'd gladly take this option. I highly recommend.
Common areas were nice! Restaurant was very nice and elegant. The staff was exceptionally friendly and truly helpful. Shower needs improvement and even repair. Besides the shower, bathroom was very good for NYC. Bed was very soft and pillows were mediocre.
Location was excellent - great for for shopping in midtown. Staff was very helpful and customer-oriented. Room was on the small side but well laid out. Hotel restaurant has live music concerts.
service was outstanding!!
The staff on all levels were extremely pleasant and helpful. The hotel is centrally located so we were able to walk to most of our destinations. The rooms were very clean and the amenities were very nice and upscale. Highly recommend! I didn't stay long enough to try the restaurant in the hotel. I want to book another visit soon or at least try to visit the restaurant on a future visit, even if I can't stay at the Kitano!
We really enjoyed the Kitano Hotel. We went as a family to enjoy a weekend there but I used to be a travel agent and this is the perfect location for a business trip to New York depending on where your office is. It's at the corner of Park and E. 38th. We got it through Kayak and simply picked it for price and location. It ended up being the perfect hotel for us. It's located very close to Grand Central Station and therefore easy train access to the rest of Manhattan but it's location also lended itself to walking. There are a few nice restaurants in that area that we enjoyed walking to and, of course, a Starbucks just a little over a block away. The hotel is basic in what it offers but what it does offer is nice. We ate lunch at one of its restaurants and it was very good food and the entire staff was very friendly and accommodating. We didn't eat there for dinner but we heard pleasant music coming from one of their restaurants as we walked out one night. The rooms are small and rather basic but that's all we needed for our purposes. We don't spend time in our hotel when we are in a city like New York so it all worked out. The beds are surprisingly comfortable and the bathroom was nice. Overall I'd highly recommend this hotel to anyone going to Manhattan for family or business travel. It was all great and we'd stay there again. Frankly we loved this hotel but the rooms were a little small. If you need room to spread out you'd need to go elsewhere. We had two adults and an adult "kid" and we found it just fine for our purposes though so this was not a problem for us at all.
Larger room, bathroom large enough, shower worked well, friendly accommodating.staff. Later checkout time, shouldn't charge for computer access.
We traveled to NYC to watch a friend run in the NYC Marathon. The Kitano was walking distance to Grand Central Station. The staff was pleasant and very helpful. We asked to store or bags, because we arrived several hours early. They were able to have a room available for us within 10 minutes. The room was great. We would definitely stay again and recommend it without any reservation.
Service, service, service! What a welcome surprise, a hotel with carrying employees! Bravo! Room would have been too small for 2 people but it was fine for 1
Terrific location. Guest Services were very helpful. Housekeeping was not up to par with rest of hotel features and services.
Balconies Hot water wasn't working, apparently in most of the building, just my luck
the design of the hotel and rooms and its location THe shower ran cold for about 10 minutes. Also it was plumed wrong. the hot markings were freezing and the cold one was hot.
Clean rooms, basic but of a good standard. Nice having a balcony albeit with no view to speak of. No real bar in hotel. No twin bedded rooms but very large bed.
The best beds!
Staff were courteous, helpful and polite. Really enjoyed coming back to the hotel to a Glass of wine- nice touch! The Hotel is almost ready to receive guests! Bulb missing in bed side light 201. bad batteries in most of the smoke detectors, and plumming making tapping noises in the evening. The staff was very kind, prompt and courteous in dealing with the problems.
The bed was fantastic and the room big for NY standards.Bathroom was good and because we were one of the first all was very cleanLocation good just around the corner of 5th anvenue 46 street. When we came it was just opened and some starter problems, handshower didn't work rooftop not open yet, but I'm sure it all will be fiixed and perfect in no time,would book it again for the rate I got.....hope it wasn't a beginners rate