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I love this hotel.
Poorly disclosed 30$/day facility fee
Location is great. Price wasn't bad. Even though I booked and prepaid for our stay, they charged us 23 per night for "facility fee". When I asked what was for, they said "it's a required fee for wifi". I tried to say we didn't need wifi, but the gentleman said "sorry, it's a required fee". There is also some construction going on, which woke us up at 730am. When look outside, there was a cord. They didn't alert us about construction, and neither told us to make sure our curtains were closed. Rooms are also a bit outdated and small.
2 bathrooms for one room made it extra convienent. Clean rooms. Ask for a room with a view. You can't go wrong. Didn't have any issues with anything.
The location was good. The hotel and the room was old fashion. The pictures of the rooms that you show in your website doesn´t match the real ones. Also I had to pay an extra $100 for facilities fee.
Location Very Old hotel and very expensive
Location Staff were not very friendly. Man at desk checking me in was quite short with me, he kept asking me for a voucher, I kept telling him I didn't have one. He obviously wasn't listening to me. He never said hello, welcome, please or thank you. I realize it was check in time so it was busy, but don't work in this industry if you can't deal with people more appropriately. I actually found all the staff quite stand-offish, except the gentleman at the bag check. I had no cold water for my shower, and there was a tag from previous visitor on the floor in the bathroom. I left a bag in one of the rooms, when I called half hour later, I spent 20 minutes on phone, being put on hold. I finally just went to hotel and asked security to get it.
Came down from Boston and wanted to stay near Penn Station to make traveling home easier. The location was good since it's a quick five minute walk to the train. My biggest complaint is that the hotel charged me an extra $25 fee for the business lounge, phones and wifi, which they didn't disclose to me at all. In fact, when I checked in, they touted their guest wifi as a feature of the hotel. You can imagine my surprise then when I woke up with a paper invoice slipped underneath my door in the middle of the night demanding I pay $25 for a "facilities fee." Seems like they are nickel-and-diming their customers to squeeze out every last dollar of an already expensive hotel. Beyond the hiddens fees, I stayed in a Double Metro room with a colleague. The room was a bit cramped without much room to move around. There were only two accessible outlets in the entire room, so charging phones and laptops between meetings was impossible for both of us at once. The others outlets either used European plugs or were inaccessible behind the headboards of the beds. In the middle of the night, the room became inexplicable hot and since you can't open the windows, there was really no way to cool it down. The shower fluctuated back and forth between frigid and scalding hot every 5 seconds. All in all, the facilities were so so and I was thankful my tripped was only schedule for one night.
The location was the best! The hotel is okey, but the prices are not...
Bathroom walls poorly painted, TV very small, no fridge (refrigerator). In itself very expensive for poor quality.
Nothing. Bed was super hard. Rooms are tiny.
The location was awesome It was so small and incredibly expensive for what you get. There were families being evicted in adjacent rooms. Don't know the story there, but not your typical "4 star" experience.
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
Clean spacious rooms, good service, not great wi-fi
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Items of our luggage were stolen
Clean rooms, Small rooms
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Location Outdated rooms, slowness to check and out, limit on towels no bath clothes, issue with elevator
Staff was very unconcerned with complaints Had to have clothing sent to laundry to be decontaminated due to bedbugs-they lost some of my items. While they did comp our room due to bedbugs, the manager has yet to respond to my complaint of lost items and additional expenses. I was promised that my clothing would be returned within a the day-took 2 days. i had to buy a winter coat (as mine was sent out for decontamination). still waiting to be reimbursed.
Location Mold in bathroom. Uncomfortable bed. Thin towels. Mentioned to staff they said that's what you get when reservation are made on kayak.
The only good thing about this hotel is its location
Location was very good Long waiting times at the front desk Poor service when requesting an additional blanket Fee for storing suitcases after check-out Expensive parking Expensive Outdated No kettle or coffee maker
Absolutely nothing. It was, by far, the worst hotel I've ever stayed in. Rooms are from the 80's. Dirty and smell like cigarettes. Staff is unfriendly unwilling to answer the most simple of questions. The valet service is a joke. It took us 1.5 hours to get our vehicle back when we checked out.
Nothing. I would recommend kayak remove this hotel from their booking options. It was rated 4.5 out of 5 stars and was the worst hotel I have ever seen. I travel all the time and use you guys to book flights etc. This was my first experience booking a hotel and I will never utilize the service again. I am having to battle with you guys to get money back for a place that was so low quality we didn't feel safe sleeping there. We encountered serious issues upon arrival. We looked at two different rooms and decided due to the condition of the hotel and the utter disarray of the rooms that we could not stay there. We are working back trying to get our money back as we had to make other sleeping arrangements.
Location Bad hotel
Bell Hop took bags to room. I gave a $10 dollar tip for 10 minutes of his time. He looked at me and asked.."Really only $10 that is all my time is worth to you"? It was my first time in New York so I took back the $10 and gave him $20. I was later told by other staff the Ball Hop was in the wrong and that I should have taken his name and reported him. Rooms were ok at best. Not super clean.
The only thing I can save from my stay was the location, it's not far from places of sightseeing and they have a metro station right in front of the hotel but that's the only thing I can think of. The hotel is just awful, the staff is just unfriendly and very rude, I had a problem with one of the employees and they could even apologize even do they almost ruin my hole stay there. The room is just sad, is very very small, so dirty and the bed will make you cry, we had to sleep over the bed because the sheets and everything was just disgusting. Really don't stay here is not worth it and you are going to regret booking here, I did...
The location was convenient and it was easy to get to all different places around the city. The rooms could use a bit of updating but we were not in that much. Just to sleep.
Only Location. Ugly and old room no air conditioner Bed to small for a a couple.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Everything was perfect
The staff was very helpful and very friendly!
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Location and staff
Service and Staff. No
Beautiful hotel in a great location.
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Staff was attentive. Good location and hotel itself has a nice, trendy bar. N/A
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great bar view, we didn't have then best
This guest did not leave comments about this hotel.
All the staff were amazing. Unique ambiance and furnishings exude class and style. Library Bar is beautiful, always had a spot for me; wonderful service, drinks. Great location, easy to get anywhere. Very memorable!
Outstanding hotel with excellent staff and tons of character. Rooms are super clean. Great location. Would love to stay here again!
My husband and I absolutely loved the Nomad Hotel. The staff, every single one of them were extremely helpful, pleasant and fun. I can't say enough about the service. The room was beautiful and the bed was very comfortable. The library bar was very cool. I could hear water noise from the neighboring room's bathroom. That was a little disturbing in the early morning and late night.
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The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
Clean and comfortable bedroom, nice bathroom, location is very good, near Port Authority, Subway, Times Square. The elevators are just 3 for more than 30 floors, what makes it difficult to get in in the morning, when everybody is trying to leave. I took more than 10 minutes to get one since it always skipped our floor. The reception desk staff was fine, but just that, they were not friendly enough to make you feel they really cared for your stay. I asked about the value for a late checkout since there was a transaction in my credit card, and they just said that they did not know about any transaction according to the value I showed to them. After the checkout, that was the value of my late checkout.
Loved - the location although a bit shady at night due to the gay strip club two doors down, all the free food and drinks although it wasn't the best tasting at least they offered and thats more than you can say for any other hotel in the surrounding areas, the kitchenette came in handy Hated - the elevator situation too many people not enough elevators, the fact that they used a pasenger elevator as a service elevator to hual trash from the guests room...it was filled completely to the top with trash bags and we had to stand there and watch and wait as they got it all out and sprayed and wiped down the elevator so we could finally get back to our room, I did not like seeing so much of the inner workings of the hotel in plain view
Clean, friendly staff, safe location, near Penn Station and Bus/Subway station. High speed elevators were quick and fully functional yet compact room, quality continental breakfast included. All rooms sleep 2 persons. Booked through booking.com and charge for room was not to occur until stay, instead the room was charged immediately, one month before stay. While Elements is a non-smoking hotel, you may encounter some large dogs. Rooms suitable for 2 persons only, would be crowded with a large dog as well.
Free continental breakfast in NYC !!!! nuff said
My husband and I always enjoy the Element, it's got everything we need. We stay there 2 times a year while we work trade shows at the Javits.
Breakfast, laundry facilities, nice rooms and bathrooms, kitchenettes, view, location Too few elevators for the number of guests. Spent 20+ minutes waiting for the elevator.
It feels as if you have your own apartment. Element has thought of everything. The full sized fridge,nth silverware and the dishwasher. The most notable feature at Element is the staff. They are truly focused on getting everything that you desire to you and somehow seem to always go above and beyond. Great for locals and for tourists. Room service was missed.
Enjoyed the decor and atomosphere - great location and a great stay! Free happy hour and solid breakfast to get you going. Someone tried to come into our room at 8AM but we had the deadbolt on - never found out who it was or why they would come in with a 12AM check out.
The location is convenient to many points of interest 3 elevators for a 40 story building equals 5 to 10 minute waits for the elevator. The included breakfast is worthless as the space is so crowded and trashed by 8:30 that it is unusable. The kitchenette in the room has no value for a weekend stay and the space it takes up means there's no room for your suitcase.
the room makes me feel comfortable the staff is very nice i love staying at Hilton definitely coming back !
Clean, comfortable rooms. Easy access to elevators to rooms. Staff was very courteous & accommodating. No problems.
the staff was incredibly friendly and helpful. Our room was very very clean and comfortable . the view was great as well. there wasn't one thing id complain about.
Took the wife to NYC for a romantic getaway, and wanted to stay in the Times Square area to be close to theaters. This property was perfect for us! Clean, modern rooms with everything we needed, and all within a short walk to the heart of Times Square. we would stay here again in a heartbeat. On the check in website, I made request for highest floor possible with a great view away from the elevator. We ended up on the 29th floor, corner room at the end of the hall which was everything I asked for. At check in I also requested late check out and was allowed 2.5hours which was perfect for our departure to the airport. this Hilton and its staff were top notch. Thanks! Room was cool, had to crank the thermostat to 80 to get warm . This could have been due to havering a corner room with lots of windows. Housekeeping, unfortunately, turned the heat back to 67 each day so the room was cool'ish when we got back each evening. Not a huge concern.
Hotel was excellent - perfect location if you want to be in the middle of the action in NYC. Staff was courteous and extremely helpful. Room size was great, room was clean and comfortable. Excellent value!
Rooms were large compared to many other hotels in New York.
Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it. Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.
Flexible with checkout, very helpful staff. For the price, breakfast and internet should be included.
They don't give you any options or choices for early check in.
Good value for being in the middle of Manhattan.
The staff. Not always hot water.
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Reasonably modern and upscale hotel in an ethnic, melting pot area of NYC with a very friendly, helpful and knowledgeable staff. Only small issues like a wall outlet that didn't work, a room refrigerator that only served as a bar and a very un-secure and difficult to use wi-fi system - nothing major.
Location No desk and chair furniture suitable for using laptop. Went to nearby coffee shop.
The location was great, roughly 10 blocks from time square. There was no microwave or refrigerator stationed within the room. Also, the gym should did not have a 5-gallon water reserve for guests.
I couldn't beat this location for the price! Great places to eat within walking distance. I wish there were a refrigerator and microwave in the room. At least a fridge.
Just entrance Very small space of room, very expensive if you think about cost vs. benefits. Even breakfast of us$ 24,50 and us$ 6,53 for a bottle of water???? The most expensive experience that I had when I am trevelling all around the world during last 20 years!!!!!!!
The staff, location, and quality of the hotel for the price cannot be beat in New York. I would recommend this hotel to anyone, and I travel to New York often, usually staying in hotels like the W. Nothing.
I liked the modern design and the crisp clean linens. Unable to control temperature of room. Also found a large roach crawling on the floor. The staff rectified the situation immediately.
Stunning hotel. Stayed here for 4th of July weekend. Location is amazing, room is amazing and staff was amazing. Will be back next time while I'm in NYC. Parking is a hassle and valet is 55$ a night.
Great service. Very clean. Rooms weren't spacious but very clean and modern. Extremely comfortable bed and bedding
Most everything. My only facilities detraction was the shower water temperature bounced around. The location is not in the middle of anything, but it is close to a lot.
Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.
Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!
I loved the terrace facility , made a big difference to me comfort. I will use this property again when visiting New York. First room I was allocated was way to small , requested a change and reception was very accommodating.
The staff was excellent; courteous, helpful, engaging and friendly. The room was spotless and comfortable with nice amenities. I really enjoyed my stay and would definitely return.
Large room was clean and recent renovation Couple blocks from 34th st subway Tiny bath but was clean and modern
Location Staff was unable to inform us (when we checked-in) of movie being filmed on the hotel's street, and surrounding street. Numerous street closures. Was not informed by staff ahead of a additional $20 a night fee from the hotel.
Great location and our view was fantastic. No refrigerators
We have stayed at the Westin at Grand Central Station before and all of the Westins are very similar. The room was clean and we had a great view facing west over the Hudson River. We stayed out until 11pm and when we came back in the building security was checking everyone to make sure they were a guest. Some might see this as an inconvenience but I see it as very good security considering where we were. We are very happy with the staff and our stay. The air conditioning filter was clogged.
Clean. Modern. Comfortable. Lack of parking
Great location, great size of room, has a fridge in the room. I
Liked our room location (corner, 31st floor) Overcharged for drinks at bar, bottle of water (supposedly free) was not replaced.
The room and location was wonderful Staff not so friendly.
Loved the shower, bed and location. Our room was not cleaned after our first night. The towels were not of equal quality and some had a very odd smell. No water in our room.
The Westin Times Square was great overall*. The room was clean and comfortable. The hotel staff was also very friendly and professional. Great location by Times Square. but the facilities outside our room were not. The lobby areas didn't feel safe as there were many people hanging out there that did not seem to be guest and the lobby restroom was a mess.
Everyone was so nice from the bellmen staff and the front desk staff .They helped me and answered any questions I had.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
The staff at the front desk was very friendly.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.