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The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition. Didn't love the elevator set up.
I was very happy with the nearness of the hotel to Penn Station. It was a beautiful hotel, which appeared to have been recently renovated. I would definitely stay there again. Nothing
Front desk staff were professional and friendly Restaurant staff inside the Hotel had terrible customer service.
Great location, great price for the day we stayed, room was clean and a nice size for NYC. When checking in they indicated that the water would be turned off at 9am the following morning for emergency repairs. So much for taking the say off and sleeping in. Well, apparently it was only the hot water, which we learned about after getting to the room and reading the note that was slipped under the door. When we got to front desk in the morning, they asked how our stay was and I said it was good. They asked - why only good - so I explained the water situation (it was about 10:30am). They indicated that they hadn't even started the project yet. We went from all water off from 9am-9pm, to only the hot water, to - well the hot water will be turned off - whenever. I'm sure there's a better way.
This hotel was so amazing, I didn't expect much for the price but everything was spotless. The staff was amazing, they came up to our room 2 times a day to bring ice and they were super fast. King bed was very comfy and the hotel was within walking distance from Times Square but if ur visiting New York get a subway card and get everywhere for like 20 min at most. Perfect stay no complaints.
Look of the rooms very nicely decorated Pricing was bit high for the size of the room but still had a great overall experience it was a comfortable stay
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This guest did not leave comments about this hotel.
Staff wasn't always accommodating to my needs. Certain employees went above and beyond to help. Others just hung up the phone when I needed help. Small rooms. Badly designed space. Inability to control temperature of room. Rude staff. The engineer was helpful but the front desk staff treated me like I was in their way and bothering them constantly
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Large, contemporary room provided two comfy full size beds and a modern bath with a great shower. Staff was extremely friendly, happy and accommodating. Complimentary water, juice and soda in mini fridge. A super new find for this NYC regular.
The front desk staff and manager were friendly and competent - they were very helpful when I became ill and had to extend my stay.
Excellent value. Free non-alcoholic beverages in the mini-bar.
Complementary soft drinks, juice, and water in our mini bar every single day of our stay! Location is great too!! The city view rooms do not offer much of a view of NYC.
Location, vibe, and accommodations were all very good. The cost of an latte/cappuccino was ridiculous!
New, clean, and excellent helpful staff. Bar and restaurant on site was a plus. Dogs yipping in adjoining room. 2 dogs were left alone in the room and barked incessantly! There is a Chelsea Dog Hotel right down the street and would suggest people take their dogs there. Service dogs are a different matter.
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Hotel charged a non-optional $20 'facility' fee
The overall character of the hotel was great. I loved the lobby, bar/restaurant, and location of the hotel. The room was quaint, but very small. The rooms were very small. It was fine for us because we didn't spend much time in it, but it was definitely close quarters for 2 people.
The interiors and general decorating was all well suited It was strange that on a Friday night the check in staff were double teaming and were more focused on answering the phone than helping more than one person.
No coffee in the room. Breakfast was not very tasty and overpriced ($25 for a coffee and omelet).
Great staff, convenient restaurant and bar for the days you don't feel like going farther, functional and comfortable room. The room is small, but that's no different from similar hotels in the same area. Storage is a little minimal and not quite enough for all my clothes and I was alone and didn't have that much.
Location While I was at this hotel someone (another guest) entered my room with what appeared to be a room key! I was very concerned about my privacy and complained to the hotel. They also double charged me for my stay.
Great position. Quiet location. Very helpful staff. Nice feel to the place. The sharp corners on the bed frames were a bit painful on a few occasions.
Nicely decorated , convenient location, good wifi signal Problem with room temperature, had to change room second night
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The staff were nice. The rooms were the size of a janitor's closet. They had no space for clothes (closet or drawers), so we kept everything in our luggage for the week long stay.
Fabulous location, friendly and attentive staff, lovely large room, quiet On the weekend nights we couldn't use the public spaces as they had rented out the restaurant and people spilled into al the public places.
quiet. No traffic, etc., noise. No coffee machine in room. tv reception-frequent and intermittent 'no signal available' for various channels.
The Maritime has the nicest, and most personable staff. The Maritime lacks in some of the things you come to expect from a hotel, such as an ice machine, but the staff is more than happy to bring up ice.The only draw back is that the hotel is located right above the super trashy Hiro club. If your room faces the club, it is noisy.
Excellent location in heart of Meatpacking district/Chelsea--minutes from Greenwich Village & Soho; chic design; lovely bathroom/shower and toiletries; circular windows; very comfortable bed and high quality towels/sheets; stylish restaurant with patio. Bed was smallish; corridors and lobby a bit dark; breakfast ought to have been included for the price.
Flexible and very friendly staff, great service, proximity to famous meat packing district shops and restaurants in unparalleled ! Little pricey for the size of the rooms, this is made up for by it's great location. On the weekends there's a 'real' party going on in the basement lounge and be base travels up at least to the 5th floor, if your a problem sleeper then the complimentary earplugs are a must.
Location and ambiance. Great place in historic district The 2nd floor is WAY to close to the Friday crowds of rowdy people on the street. You are also right in the middle to 2 major late night clubs.
The theme was presented in a memorable and tasteful manor. Ice makers not located on each floor. Instead ice is delivered to the room.
I really enjoy staying here. It's a bit noisy sometimes (tho you impressed my colleague who was also staying with you with the portal pillow.) The staff are great, the rooms are reasonable size compared to New York's miniscules like the Hudson, the Standard. And everything is thoughtful. The quality of the interior and beds is impressive too. Particularly happy about the toothpaste and the Bigelows supplies. Makes it feel spa like. The staff are very helpful and charming including all the housekeeping and maintenance folk. I intend to stay often. And I have recommended all my colleagues to stay here. I'm from Sapient. It might be worth doing some kind of corporate deal with us.
The convenient location. The incessant honking until all hours on weekend nights.
The service was very good, we liked the decor too Very noisy at night from the bar. Went on well into the night. This is a recurring problem.
It was unique and within walking distance of a plethora of restaurants To get the free coffee in the morning, we had to be served in the restaurant, rather than just a self-serve station
The location was perfect, close to the West Village, Chelsea market, subways. The room was very quiet, clean and well organized. The outdoor patio bar was excellent, very friendly. Also liked the restaurant with breakfast on the patio. Would definitely stay there again. The lobby is quite dark and the hall on our floor was also quite dark, but we got used to it.
Comfrotable, beautifully designed room. Common areas oppressively dark.
Fantastic location with excellent staff, our room was fantastic we received a free upgrade on check in. Hotel bar and restaurant are well worth visiting, the local suway is a 2 minute walk away.
The room was pretty clean, comfortable and nicely decorated. The room was noisy--I could hear people in the hall and the room next to me. It could have been cleaner but over all it was not bad. I di not like the food in the restaurant "Olive's" it was too salty.
Everything. Manager, Chris was exceptional.
Good location. Some check in staff were terrific, some were condescending that I booked my room through kayak. I had to beg them to get my SPG preferred benefits. After I asked enough people, I got them, after hearing different stories about their policy.
Location is excellent and our room was very good. Hotel design is contemporary and modern. The door staff appeared disinterested in guests and there was generally a lack of friendly hospitality that you usually enjoy in the US. With the exception of the bar staff nobody smiled at us!
The location was superb. It was clean, quiet and very beautiful. None
The staff was friendly. The rooms were comfortable. The view was wonderful.
I absolutely loved this hotel. The location is very good, there are some great places to eat around there. Having room service was excellent, Good bar that served excellent cocktails. Would definitely stay again. Conciege were extremley helpful.
The staff is extremely helpful and friendly. The rooms are large, comfortable and beautifully decorated. And the location is perfect.
Loved the room, they had all points I require to be totally happy. Luxury, cleanliness, location, friendly staff. Super!! Will love to stay their again. Thanks for the opportunity to try them out.
Loved this hotel. Friendly, helpful, small enough to not get lost in and just be a number. Food was excellent and service was helpful and immediate. Would stay here again definitely.
atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all
Room was great. Juice Bar in the lobby was awesome. PH Bar is the best view in the city. Swimming pool. Ambiance. My bathroom sink was plugged up. Houskeeping doesn't seem to be perceptive or ready to take action when they see something like this or I would not have encountered it. Also, I needed to print a boarding pass and their solution was for me to email them instead of having a computer where I could print my boarding pass. I was annoyed by that.
Great location, lobby decor is very cool and onpoint. The rooms, though small, were very well done and loved the huge shower. Service was just awful. First day shower curtain filthy, sink didn't drain. Second day, shower curtain fixed, sink still not working. Third day, room never made up Fourth day, asked for ice (there are no ice machines at all), never arrived. Constant - the hallways always smell like food, because the facility is so well insulated that any room service smells will linger forever, and yes it really does. Forget about sleeping. There's a DJ that spins until 4am. My room was on the 10th floor. You could hear it reverberating through the courtyard. There was not much to do about that. Only two elevators for the rooms - so you'll wait for a while to go up or down. Oddly too, you need to use your key in the elevators in *both* directions, and the key swipe hardly worked. The weekends were a joke. Bar/Bat Mitzvah's, parites, the rooftop bar.is a huge draw and all kinds of trendy beautiful people. But that meant that the elevators were packed with party goers, drinks spilled, lots of ruckus that the scene brings with it. Hey it 's fun once in a while but at Dream Hotel it never stopped. Will not stay there again. I hope you know what you're getting in to when booking there.
Nice staff and chill lobby. Very small rooms and a soft bed.
The staff was AMAZING so cooperative and helpful with any little request!!! A+ The rooms are small and when you book you have to be very careful if want two double beds, the wording makes you think you are getting two beds and its is one. Three of our group independently made that same mistake.
Great Nightlife scene. Lovely juice cafe in front. Concierge helped book dinner reservations. Banging doors in the hallway, early housekeeping service. Slow elevators at night when club was using all of them.
It was convenient to where I was working and thew staff was awesome. The room was dirty, uncomfortable, and just not worth the rate. I wouldn't stay there again.
Location was good. We got to the pool at 10am and put our names down to be told it was a 3 hour wait.
Good location, restaurant, bar, and pool were all lovely. Well-kept hotel. Rooms are tiny, and the staff was very inattentive. I asked three times (including reaching out once before my stay) about booking an activity and each time the concierge or staff told me someone would get back to me. Each time, no one ever got back to me. Finally we ended up missing out on the activity we wanted to do because of the staff's lack of attention.
Great ambience. Great staff. Great food. Great location.
The room was quirky and modern It was underneath a nightclub and so all night the music thumped through the ceiling.
For New York this was a pretty good size room with 2 queen beds.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
wifi did not work in my room - weak intermittent signal
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
Nothing. I didn't like it. Poor breakfast and the space used as wasn't right for it. The Hotel was very expensive and it isn't look like a three star Hotel.
Perfect location for where I needed to be. Quick check-in and check-out. Comfortable bed/linens/pillow. Nice windows, sunny. Way too noisy. Was on 2nd floor, heard traffic and music from the club next door all night. Had to sleep with headphones on to drown out the noise. No curtains or blackout shades on the windows. With two walls being filled with windows, the blinds did nothing to block out all the street lights and signage outside. I would stay again but only if on a much higher floor and on the back side of building. (or bring a sleep mask)
The position is great. The Empire State Bldg is quite close, as well as Times Square and Union Square. You are in the heart of Manhattan! On top of that, the room was super-super-clean and very comfortable. The hotel had some problem with credit cards, however the staff was very willing to co-operate to solve.
Rooms were very spacious
Locations was fantastic Free breakfast was difficult, the 4th floor was too cramped I could not even try the food
The Hotel was need everywhere we want to go. We could walk to so many places. No
great location. loud neighbors.
I liked the location,rooms were quiet and very comfortable. Breakfast area could be improved,a bit small. But selection for breakfast was not bad.
Staff were extremely friendly and helpful. Bathroom was well equipped and good sized for this price range hotel. Room was fairly quiet. Breakfast choices were very limited and unhealthy. Elevators were not very functional.
Exactly what I needed. No frills, but clean and the room was a nice size.
The room was a decent size and clean. It had everything as described. There was very little traffic noise, which was good as a number of people had complained about that when I read the reviews The breakfast room really needs to be larger as it was a bit crowded.
No mini fridge
Cheap and clean We reserved an extra bed, but there was no room for that in the hotel
This hotel location is very close to all different subway route and restaurants. The hotel lobby was extremely small, no room for luggage storage, rooms have limited space, bathroom has funky smell, bedsheet and pillow have blood stain on it.
It was very close to the art and other things we wanted to see.
The staff is exceptionally helpful and friendly. Same goes for the great restuarant attached to the hotel. No problems.
Close to area attractions and shopping. Very clean.
Good location in Manhattan Room with double bed is very small; cleanliness behind the beds/piece of furniture to be improved
We enjoyed our stay because of the helpful staff who were also very pleasant. The location was perfect for us and our adventures in NYC. The room was just a bit small. But it had everything we needed.
Location and value for money
Friendliness of staff Small rooms, not big enough discount rates for using garage
Good location. Housekeepnng threw away my contact lens solution, they opened the window when they cleaned so my room was freezing every night when I got back. Three days in a row my key didn't work and I had to go back downstairs to have it reprogramed. There was a super funky smell in the room. Thin walls, I could here doors slamming, people talking, etc. There was a thermostat and another heater. When I would turn the thermostat off, the other heater stayed on and I was boiling at night. Internet was really slow. Elevators were also super slow. Poor water pressure in the shower.
Nice location. Close to subway. Wonderful view of one world center at night from rooftop bar No
Comfortable beds & room, A+++ staff,excellent location for our purpose. Only complaint was that the air conditioning was not working properly. Gave the illusion you were in control and did its own thing. Therefore, room was too warm at night.
Clean, quite , and great location!!! Maybe couple more drawers for clothing.
Newer hotel in great location. Beautiful rooftop bar. Small -- but functional -- bathroom.
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We received excellent customer service checking in and out, and no difficulty in getting a late 12 Noon checkout. The room could have been a bit cleaner, there was some residue all over the bathroom floor, cracks to the mirror in the bathroom.
Great location in the flower district. New, beautiful hotel! Rooftop deck was great and had amazing views. The staff was fantastic - especially hotel employees. They were friendly and so helpful. The restaurant was great as well. Perfect spot in NYC! Everything was great!
The location of the hotel was convenient. The hotel is advertised as a suite and only provides standard rooms with no separate seating area. FALSE ADVERTISEMENT AND IMAGES!
Awesome location. Very close to 2 subway stations. Rooms were super clean! I loved the fact that there was no carpet in the rooms. Very modern decor. The staff was very friendly and always helpful. The rooftop bar was super cool. 5 star rating!!!!!
The staff is incredibly professional and helpful. The bathrooms are a bit small, but this is not unusual for New York.
Close to subway station and different restaurants! Staff was very friendly and helpful with everything. They even hold your baggage on your checkout date so you can spend more time in NYC until you leave. Rooms are clean!I will definitely stay here again! It met everything we needed!
Modern, nicely appointed rooms, great bed. Good location, nice rooftop lounge. Fantastic staff. Food was not very good. But service, especially hotel employee, was great.
Hotel staff was very accommodating and friendly. Rooms were small, but that's typical of Manhattan.
Staff was incredibly helpful and accomodating
The hotel was conveniently located for my purpose. It was also exceptionally clean and the staff was polite and helpful. I would definitely stay at this hotel again.
The location is great! I didn't mind that the room was small because I was only there to sleep. The morning staff was super friendly and helpful. The evening staff was rude and not as welcoming as the morning staff. I was a bit put off but again, just for the purpose of sleeping I didn't mind staying here.
Nice design, clean rooms, good location Small rooms
The service of the staff was excellent. I would definitely return again and stay at The gem Hotel-Chesea.
The staff were always friendly and helpful. The room, although small, was clean and was serviced daily. Also, the location is excellent.
The staff was very friendly and helpful The rooms were very small. The bed was too small.
The staff at this location is too notch!! Rooms were very small.
the hotel was in a great location no twin beds rooms
The Gem hotel is in a great location. The facilities are minimal but good, and the staff are excellent. The rooms at The Gem are very small. The facilities are minimal.
The staff was amazing! The rooftop patio is great! None of the rooms have more then one bed.
The staff was very friendly, the facility was clean and pretty spacious for a hotel in the city. Very nice hotel would recommend to a friend.
The staff where friendly, hotel located in nice area Room to small, please when you say room with a view be more specific
Great middle of Manhattan location with easy access to subway so we could walk or ride anywhere we wanted to go easily. Staff was friendly, room was clean and comfortable. Restaurant/Bar on main floor "The Dog Hoyse" is way over priced for so so food and service.
the rooms were compact but extremely comfortable - the people that cleaned the rooms did a perfect job - the sheets and towels were cleaned every day
Convenient location, nice desk staff room too small for comfort...elevators not effecient
It has a reasonable location in the heart of NYC. It was very disappointing overall, and did not meet our expectations. The room was described as having two double beds, when in fact it came with two single beds, the description of the room should be changed to twin room. The furniture in the room was also in poor condition and looked cheap, overall very poor value for the money paid.
Comfortable beds and adequate size room. Like not having to walk down long hallways. Very quiet even facing street.
The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!
The front end staff was always very helpful and pleasant
Situation and free internet. Staff quite friendly. I found strange that the hotel couldn't provide any bill with the excuse that hotel was paid via bookings.
Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.
i liked the head of staf - when she dident see the resorvation in their computer she calles the booking.com reservations and made shure that every think was ok on her free time - she was great the prices that the hotel gives are high for the facilities - they could lower the rate a little