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5 Madison Avenue, New York, NY
0.4 mi from
Convenient location, clean rooms, free standard wifi, put a mini fridge in our room for us, we were able to check in a few hours early We heard a lot of noise in the hallways- other people talking and doors slamming. It was difficult to shut the door without having it slam loudly. Monday morning we walked out of our room to see that they were replacing the carpet on our floor. That's where the noise that morning was coming from. It would've been nice to have a heads up that carpet was being replaced on our floor during our stay.
Look of the rooms very nicely decorated Pricing was bit high for the size of the room but still had a great overall experience it was a comfortable stay
Location was excellent. Close to Chelsea Market, Art District. Easy walk to Greenwich Village and SoHo. Very clean and comfortable room; small, but standard for NYC. Nice breakfast. Very helpful and courteous staff. Will definitely return on future NYC trips.
It was unique and within walking distance of a plethora of restaurants To get the free coffee in the morning, we had to be served in the restaurant, rather than just a self-serve station
Location, comfort rooms, nice and supportive staff Breakfast was very limited - we are used on self service breakfast
atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all
The staff was AMAZING so cooperative and helpful with any little request!!! A+ The rooms are small and when you book you have to be very careful if want two double beds, the wording makes you think you are getting two beds and its is one. Three of our group independently made that same mistake.
Good location, restaurant, bar, and pool were all lovely. Well-kept hotel. Rooms are tiny, and the staff was very inattentive. I asked three times (including reaching out once before my stay) about booking an activity and each time the concierge or staff told me someone would get back to me. Each time, no one ever got back to me. Finally we ended up missing out on the activity we wanted to do because of the staff's lack of attention.
Everthing is good
the beds were very comfortable quiet The deadbolt on the door was broken couldn't get it fixed. Our room keys continually stopped working no information in room about area hallway was filthy had not been vacuumed in a long time they provided a continental breakfast but since we booked through third party website they would not let us eat breakfast.
Easy subway and walking distance to stores. Nice room. Noisy street traffic on Broadway. No decent mirror in room, bathroom had a TV built in, so wasn't useful, full length was in a dark corner.
Location Construction at 3am Overpriced Didn't clean my room until 4pm one day
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
Everything! It was one of the nicest (if not the nicest) hotels we have ever stayed in. I loved the layout of the room. It made it feel homey not just another hotel/motel room! Small breakfast room!
First of all this is not a classy place as the pictures might suggest . Its a former short stay , literally , pretending to now be a boutique hotel complete with a glowing sign, a facade covered in tacky blue neon lights and a total dump off lobby. When I arrived I was shocked - nothing like photos . Perhaps for the best when I arrived it was somehow overbooked ... yes after a 14 hour flight I was told they didn't have a room for me . Front desk staff was vile and rude . Not apologetic and rude . Did nothing to help . Don't stay at this horrible place . First of all this is not a classy place as the pictures might suggest . Its a former short stay , literally , pretending to now be a boutique hotel complete with a glowing sign, a facade covered in tacky blue neon lights and a total dump off lobby. When I arrived I was shocked - nothing like photos . Perhaps for the best when I arrived it was somehow overbooked ... yes after a 14 hour flight I was told they didn't have a room for me . Front desk staff was vile and rude . Not apologetic and rude . Did nothing to help . Don't stay at this horrible place .
The staff was very friendly, the facility was clean and pretty spacious for a hotel in the city. Very nice hotel would recommend to a friend.
The staff where friendly, hotel located in nice area Room to small, please when you say room with a view be more specific
Staff was very good!
Room smelled. Showed up late night (after specifying late check in) and they said I had to wait 20 minutes for their system to update before I could get checked in.
Terrific location just a few blocks away from subway and business traveler necessities like FedEx and a grocery store (Whole Foods to be exact). The room was the most spacious I've stayed in NYC for this price. Near an Orange Theory which I used on my first day there. The gym facilities here are very limited. I did not ask if there were reciprocal gyms nearby.
Very friendly staff. Great location