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location is great breakfast is delicious hotel is quiet
the very fact that I could find a room. Staff was pleasant room was barely large enough to accomodate a single person. Toilet needed adjustment as it ran and ran and ran.
Staff at reception desk were pleasant NYC was hot (95 degrees) during our stay. The A/C window unit was loud and did not keept up with the heat. The traffic noise was also loud. One of two elevators was working.
Location This hotel is falling apart despite renovation. You feel that you are at the third world country when you are using the bathroom.
The bed & linens were delicious, the shower and soaps were inviteing... Queen room was a little small...
It was very near Central Park, the Metro and Guggeenheim. It was also in a place where there were the least number of people.
Comfortable, slightly larger than the norm for NY hotels, rooms. Nice decor, proximity to museums. Continental breakfast lasts only hour and half; not convenient for tourists.
The location. The bedroom was very hot - and airconditioner noisy and not very effective - and no iron or ironing board.
friendlystaff, helpful it was not easy to get the stroller up the steps.
quietness No ice machine
The location was great and staff very friendly. Expected coffee to be already made in the am.
Value for the dollar was great. Facility older and small but clean and acceptable. Classic old school place Construction next door only a problem if intend to be in room in daytime (why do that, your in greatest city on earth). No noise at night.
free internet connection, nice and helpful staff, tasty breakfast and fresh coffee
I truly thought The Franklin had great customer service. Everyone there was so nice and very helpful. I loved the little breakfast set up they had in the morning. Simple, but just enough to get your day started. And then from 4:30 - 6:30 they offer wine and cheese happy hour. LOVED IT! Good "house" wine, little nuts, dried fruit, and cheese! My mom and I had such a great time sitting in the "common room" and enjoying a hot tea (my mom) and a glass of wine(me). And you are super close the to 4,5,& 6 Lex line, which makes it very easy to get anywhere you're trying to go. There were some draining issues with our tub, but that just comes with an older building. Also, I wish their website would have more pictures available of their property.
The staff is excellent. They were helpful, engaging and respectful. The hotel is small but intimate and comfortably.
very comfortable bed, pillows; nice bath, plenty of towels; complimentary breakfast; location; staff the room waspretty small for the price (also closet minuscule); I barely had room to set up and use an ironing board to press some clothes.
The staff helped out with any queries we had and the location was perfect.
good mattress and the rooms where clean. they offered afternoon wine and nuts which was nice. not as presented on the web site. a quaint hotel on a tree lined street. the hotel was next to a construction site. the lobby was therefor dirty with all the construction dirt brought in. all the trees on the street where cut down due to the construction. it was very noisy. to enter the hotel one had to walk around and under scaffolding. the breakfast was minimal. we went out for breakfast after the first morning even though we had already payed for breakfast. i would not go back!
I only paid $99/night and still wouldn't stay again. Heat didn't work despite the below freezing temps outside. They had a space heater but no extra blankets. Did not want to spend a second more in the room than necessary. I was upgraded to a larger room which was still the smallest room I have ever stayed in. Felt quite claustrophobic. Most of the staff were super nice, with the exception of a few obnoxious unhelpful ones. Couldn't wait for my stay to be over. Also I saw the shell of a bug on my bed but I'm not sure if it was random or an actual bedbug. Came home with three bites on my body. Not sure. I'll put all my clothes through the dryer just in case.
Location High price for a small room and a tiny shower room. Disorganised breakfast
Courtesy, breakfast Room size, view