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It was under new management, just one month, and they provided an excellent service. The hotel has got run down and needs refurbishing. The new management are keen to do this and have already started with the visitors lounge. If this is anything to go from the refukrbishment will go well.
Good location, good value, attentive staff and service Hotel is slightly dilapidated. Fabric and condition of the building is 2 * as oddicial rating but service and friendliness of new owners is 4 or 5*
I arrived very tied after a long journey, but was immediately made to feel at home by the very friendly staff
The hospitality of mine hosts Richard & Kelly We hope they make the business a thriving success. They deserve this
Charming, professional ambience. Exquisite cuisine. Friendly knowledgeable management and staff. Will certain recommend and return.
PLeasant room , helpful staff , pity about the location so close to a busy road but efforts obviously made to keep bedroom as quiet as possible limited range of blended whiskies
Excellent staff, food, luxury rooms and quiet location made for a very relaxing break without children!
New owners were very welcoming and helpful. Hotel was conveniently located and easy to find.
New owners. Arrived that day. Presented as very pleasant and ensured that our stay was satisfactory. We have no complaints and only wish them well.
Very welcoming. Professionally run. Tasteful decor. Excellent food.
Breakfasts were excellent. The hotel was sited in a very quiet and piucturesque area. Restaurant food was overpriced in our opinion.
Relaxed country atmosphere, nice location, staff tries hard, Our room, a standard, was tiny but others are lovely and will will go again choosing a higher rated room.
Excellent restaurant. Beautiful room Staff were pretty non-commital on arrival. Not made to feel particularly welcome.
close to my destination. Food was nice. Idiosyncratic atmosphere maintenance of hotel could be improved. - Loo seat was loose, TV remote was not for TV in room. No heating in bathroom, and window would not close Staff could be more responsive to requirements - restaurant booking for 7:00pm, food not delivered until 7:40
Very friendly owners/staff, and good food. Hand-held shower only in the room I stayed in.
Quaint A little cold
Excellent food. Capable, efficient, polite staff. Room was not great (dated bathroom; only an over basin light & no bath which was contrary to description at time of booking).
The cotton sheets on the bed. We were not offered a choice of room, which was disapppointing because they were not full. We could not operate the shower as the taps were exceedingly stiff. The window in the room could not be opened - it was stiff too. The staff were not v friendly, although efficient.
Very comfortable room, modern and clean. Good bed and very happy to find extra pillows supplied. Breakfast lovely, and evenings meals were good. Great location. Floors in room above are very creaky and you could hear their conversations/ baby crying. We did mention this to the manager before we left.(and the shower was dripping constantly).
Everything was clean. Breakfast was excellent. Nice simple decor in bedrooms. Slight road noise when window open.
We liked the food,Breakfast and Dinner was excellent.staff and room was very good. None
The Staff were all very friendly and attentive to our needs The door on the outside of the accomodation was damaged and would not lock, due to a previous incident. Food was good and wholesome but a little expensive compared to others in the area.
Reasonable cost perfomance.
Friendly staff, room clean and well stocked. Lovely decor. Good value fo money. Ate food good.
loved the old inn, accommodation and restaurant which was excellent everything was very good
Friendly staff. Excellent value for money. Good 'pub' food and very good breakfasts.
The staff were friendly and the room was clean and comfortable. Ideal location for Cheltenham races which is only a 20 minute journey by car. The breakfast was lovely and although the staff were friendly the service was very slow. The en suite shower was extremely cramped.
I enjoyed the relaxed atmoshphere and the friendliness of the staff
Plenty of room everywhere, breakfast very good, bar very well stocked
Value for money , friendly , great rooms and food
Good bar and food and plenty of room, you don't have to sit in the restaurant to eat
Free Wi FI No place in shower for Soap - Great shower, but where do you put the soap/shower-gel??
very special sunday price, which included free wi fi and breakfast. no complaints
a bit cold and draughty fire place not in use
location was excellent and good value for money shower in bathroom was very poor
Friendly hotel with good menu and good beer in wonderful location opposite the Abbey.
the food was excellent. However the rooms were a bit dingy and the bathroom could do with an up-date, black mould around tiles etc.
location was perfect staff were very attentive food was very good noththing
extemely enjoyable, excellent room with lovely views and excellent food very friendly staff no
the breakfast and free wi fi in the room
Friendly service, good food, good views from room. No
Wonderful views across the countryside, easy to find, very friendly and helpful staff. The food was delicious.
Staff were exceptional - friendly efficient and polite.Fantastic views from room and central for touring the area. Only minor things- room needed more light, uncomfortable chairs in room.
Convenience of location, facilities, the view. We were unable to check out early as there was no staff present.
The staff were all friendly and helpful, the manager/owner was hands-on and approachable, and the hotel was as good as it was 13 years ago when we last stayed there. He was also there at that time. The one thing that let this hotel down a bit was that it is in need of some re-decoration