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A quiet hotel, but at the same time very convenient to close-by villages, towns like Bird-in-Hand and Amish Farms. We got a room right inside the property & so was very quiet. NA
I did not have a whole lot of time due to the dog show I was attending (seminars) but the time I did have at your Inn was wonderful! I loved my room (huge), had a ball in the hot tub and shower was one that I hope to put into my home someday. The food was great and what a bargin (the ny steak), the person who was waiting on the table and bar was very nice and I enjoyed his advice regarding dinner . The young fellow(Appollo) was super great and helped me to my room and the gift shop info. He is a great person to greet people as they enter your lobby-friendly, helpful etc. I loved your gift shop-bought the Bassett for my son's vet clinic- he loved it! And I also bought the 4 pictures (cats, rabbit and chicken) and a rabbit container No
The service was excellent as well as staff...Our son is having his wedding reception here next November...We came for a tour...It will be beautiful....Fave part was buying ornaments I adored off of your beautiful tree in lobby..Our overnight stay was fantastic...Will add the spa services on next visit
i love the space in the upstairs sitting area, computer area.. i loved the window seats..
The room was comfortable and the service was good. Just thought there would more greenery and less concrete, from the picture on line. All the artifical plants and flowers.
Beautiful facility. People were very professional and courteous. Bed needs more pillows. Bed was too hard for what was advertised.
The accomodations were unique, the service exceptional.
Clean, comfortable, staff very helpful. Would stay again if in the area.
I really like the Hampton Inn brand. I find that they always deliver a lot at reasonable prices. With regard to this hotel, I would give it seven stars for service if possible. We stayed there with a large family group and have to say that we hit them up with a lot of requests, questions, and some complaints. They did a phenominal job in addressing all questions and issues to beyond 100% satisfaction. With regard to location, centrally located to a lot of attractions but there is not a lot of choices for restaurants in the immediate area. The breakfeast was very good and all the kids in our group enjoyed swimming in the pool. Would defintely stay here again and plan to.
Great service, great whirlpool tub, great time!! We loved our room so much we didn't want to leave!! Breakfast was fantastic!! The bed was SO comfy. I can't say enough about this place!! My husband and I were on a weekend get away from the kids...and while there were kids at this hotel, we didn't know it until we left our room!
3 nights. First AM, no water from 7 to 9 AM. Day 2, water, but it sputtered, spit and hissed, causing early departure from shower. There were about a dozen ducks on the rear patio next to the rear parking lot. The little beggars were cute until it was obvious that they left deposits on the outdoor patio adjoining the pool and in the outdoor breakfast dining area. Kind of a disappointment for an otherwise very new and clean facility with polite staff.
Extremely clean hotel/room and very friendly staff. Great location and inexpensive cost for location near all Penn. Dutch Country attractions!
We were in for a wedding. Staff very helpful, particularily the manager. \nThanks for everything.
As usual, this hotel was awesome. Comfy beds, great breakfast, two computers for guest use (the kids loved being able to check their email, facebook, etc.) and everything was very clean and new. Would definately stay here again.
We found this gem while searching for a place to stay for our Hershey vacation. It's the perfect place. Not so close to Hershey that you'll pay inflated 'tourist' rates but not so far away that driving is a hassle. It's about 15 miles away from Hershey attractions which is an easy 20-25 minute drive through beautiful wide open farmland and hardly any traffic. We were very happy with the hotel itself. Very clean and comfortable. Free breakfast was hot and delicious every morning with plenty to choose from (including make your own waffles, fresh oatmeal, eggs, sausage, etc.). The staff was very friendly and helpful. We asked for extra pillows, towels and an extra duvet for our sofabed guest. Housekeeping was very quick to accomodate us. The only (very small) flaw in our tay here was at check-in. We arrived 15 minutes after check-in but had to wait another half hour before our room was ready. This tiny inconvenience aside, we were very pleased with our stay here and would definitely come back again.
The beds and bathroom were clean but the room was small. We also had to ask for a refrigerator to be wheeled into our room. The breakfast was alright, good quantity, not great quality. It was not quiet, there were some girls' high school soccer games going on and there were several teams at the hotel. We have stayed at hotels which were the same price or actually cheaper which were much better than this hotel.
The Brownstone was a lovely old colonial home. The food was excellent and the hosts went out of their way to please. All in all, a very pleasurable experience ...
quite non smoking atmosphere with wonderful owners no
Hosts were knowledgeable about the area, and very friendly. The food was fantastic, fresh, local and prepared perfectly. We had a great time. That we had to get back to work and couldn't stay longer.
Lovely colonial bed and breakfast. Charming owners. Excellent accomodations, excellent information for surrounding area activities and food, excellent breakfast. It's not that I didn't like it. We LOVED it. (However, I am allergic to animals and they have two wonderful wellbehaved dogs - but I needed to take medication.) It might be wise to include in their information that they have dogs in house.
Innkeepers were attentive, very helpful, good recommendations given and attentive. Great home and cozy atmosphere. Great, great breakfast. Noisy toilet. Small tv. Parlor was not attractive at all.
Everything was wonderful
Quick attention to faulty door latch. Friendliness of staff was excellent. The breakfast buffet is a great touch. The hotel was "old painted over" . Otherwise we had a nice stay.
Terrible! Do not stay here! Rooms were dirty and smelled awful. So disappointed to spend any money on this experience!
The cleanliness.. The staff were very professional.. Quiet .. The pool didn't open until 10am .. And check out was at 11am no time to get in pool ..
The front desk staff was helpful and the location suited my needs well. Hotel desperately needs renovation and the cleaning staff leaders should be counseled and trained on customer service.
Close to downtown Condition of room for the price paid.
Very friendly people. Assistant manager was the consummate host and sincerely nice guy everyone wants to interact with on a holiday. He sure made our stay a true pleasure. Nothing
Room was well-appointed, the staff was friendly and helpful, and the view of Ephrata from our room was a great bonus. No disappointments
Everything Noisey loud motorcycle gangs in town over the weekend
It was refreshing to enter a hotel that made you feel like you were visiting family. They always greeted us with welcoming smiles and laughter. I loved that they put together a list of staff recommendations for dining in the local area and that they were so energetic. The hotel was clean and well decorated - the rooms were so spacious. The only thing I wondered about was why the hotel rooms were not scheduled to be cleaned during a visit. I appreciate the evironmental awareness and attempts to be friendly - loved the informative tags everywhere but I did expect that when I returned to the room at 5:00 that the wet towels would be gone and the bed at least made. Otherwise, everyone was very accomodating and the location of this hotel was wonderful for exploring all of the surrounding areas!
I had the pleasure of staying at this Hampton Inn on a quick getaway with my wife and 16 Yr old son. When we checked in the Manager was working the desk and he was very courtious. When I asked if we could get a refridgerator in the room he informed me that he thought they were all out, but would do his best to get one, and within 15 minuted he was knocking on the door with one for our use. The breakfast staff was very attentive and when my son was having difficulty with the waffle machine, they came out and helped him and even made one for my wife. Overall they gave me a great impression and I would return anytime.
Friendly, attentive staff
The bed! The staff were very friendly and courteous. Pool was awesome. Close to everything. Various breakfast items to choose from. Oh and the soft warm cookies they put out in the evening Only one thing I have to complain about is the scrambled eggs had cheese in them and I couldn't eat them.
Everything great Everything great except the loud motorcycles driving in packs
liked the pool especially since it was snowing outside also apple bees is right there for late appetizers
I like the location The door keys did not work properly
i would like a restaurant & bar.
Excellent staff, very friendly and very clean... def coming back... No
Perfect for our needs. Breakfast was not great but, hey, it was free.
I should have realized it was not a non smoking hotel. Staff was great.
The staff was friendly and helpful, but did spend a lot of time away from the front desk. I got a package prior to arrival and did not receive it until over a day into our stay. The room was very clean. The bed was the most comfortable hotel bed I have ever encountered. The breakfast bar was alright, but not what is shown on the television ads. The exercise room consisted of two treadmills and a stationary bike, but they were in good condition and the room had a television and water station which was nice. The pool and hot tub were nice. The entire hotel appeared clean and well maintained. Overall, it was a good experience and I would stay there again.
This hotel is awesome! It's so clean and the pool is wonderful!
Just outside of Lancaster, but in a nice quiet, cute town. Great for families and professionals as the WIFI worked great, too! Staff made sure your visit was terrific and that the rooms were up to your expectations. Would definitely recommend this hotel.
Rooms very clean, Helpfull staff, Kids LOVED the pool, Discount tickes to parks
I found it a comfortable room very clean nice pool with towels located right at the pool side. Ten minutes from outlets and attractions in Lancaster by car.
Arriving a day early, manager was helpful in finding us a room(asked for non smoking got smoking) trying to shower that AM, found last tenent's soap still in the shower. dirty-got moved to our original room next day. asked about micro and fridge and were told that only suites have them.they advertise all rooms have them.breakfast was just ok no fresh fruit most days and no cream for coffee. NOT HOLIDAY INN QUALITY. MUST SAY THE BED WAS COMFY would not stay there again.
This was our second stay at this hoitel. Like the first time the check in process was without incident and as expected. The room was large and comfortable. The bed was comfortable. The staff was friendly. The only thing I would change about the place is breakfast. The eggs were not so good. Plenty of them but they reminded me of when I was in the Army in the field and all we had were powdered eggs. There was other stuff that was probably just fine but the eggs were not.
we called the hotel and they gave us good directions to get there. They said hotel was on an undedicated road, so online directions weren't reliable. Staff was helpful, had breakfast ready, since we had to leave before 6 a.m.. Clean room, nice hot tub in the indoor pool room, with towels available there. Bathroom had lots of bath products. Towels in the room to go to the pool would be nice.
Great breakfast. Good coffee. Real dishes and silverware. Room was clean and comfortable. Pool was nice. To have a refrigerator in the room would have been helpful and mattress and pillows had seen better days, but overall a GREAT place to stay
We were well pleased with the hotel. My kids enoyed the pool and so did I. Part of the building was still under construction and that was alright except when they tested the fire alarm system and did not tell anyone.
The staff was excellent excellent and excellent. We really enjoyed our stay. this was our 4th time I believe and things were great. no Issues
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It was vey clean. In a great location to where we were going. Service was excellent and the staff was very helpful and polite. Everything was great
Not much. Just your average hotel. Strange smell in the hall and room. Too expensive for location. My stay in Arlington was cheaper.
it's a new hotel so everything was nice and clean. The location was close to an adult entertainment place. Not good when kid read the sign while drive by.
Great breakfast, very clean, nice people
New and clean. Comfortable bedding. Friendly staff. Price seemed high for the location.
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clean, quiet friendly staff
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