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The friendly service and lovely spacious, yet cosey room Everything was great, perhaps just a few more options at breakfast? Fruits and yoghurts maybe?
Breakfast was excellent. The hotel was clean, welcoming, and comfortable. The staff friendly and helpful. We stayed in the annex. The room was basic (as clearly stated in the hotel details), but comfortable, and had everything we needed. The main problem was the poor sound insulation. The guest in the room above ours came in at midnight. As she moved around her room, the creaking and groaning of the floorboards made us fear that she would crash through at any minute. She then proceeded to hold a long, irate phone call with her son, ordering him to "get home now, or you'll be out for good. You are ruinging my ******** weekend!" Luckily, she didn't ruin ours. She could have been in the room with us, so clear was the sound of her voice. It could hav ebeen worse: she could have been there for a mucky weekend!
Friendly, Exellent breakfast, Excellent Evening meal None
Enjoyable stay, WIFI connection good, parking fine and fast, friendly service. See you again I hope in the future.
Size of the room, quality of the food. They initially had me down for a twin room but this was quickly resolved. Probably better to eat in the bar area the restaurant was a little empty. No offer of a newspaper for the morning.
Comfort and nice staff
Great place to stay. Rooms were very comfortable- lovely decor and great facilities. Staff were very friendly and professional. The owner was lovely and the lady at breakfast was adorable! Will def return again. Great value
local, good atmoshere in bar and restaurant and pleasant staff the ground floor room was basic, electric panel heating took sometime to heat the room, small shower room - poor shower unit and flow, door needed adjustment, no hairdryer.
Nice room, although the radiator was a bit noisy. The quality of the room was good and very comfortable. The staff were very friendly and helpful. Would definitely stay again.
Very nice place woth good food Nice place good food, cock up between hotel and active hotel ment no 4 poster room
Everyone was extremely pleasant and helpful. In particular the two guys who were on night duty helped me out by printing work for me at 6ams
room was lovely and modern gym was extra charge which you didnt state! breakfast a little disappointing, no bacon just sausages
That I had somewhere to sleep. The bathroom was nice. Food was not served on the premises. They had to go go over to the nearby hotel so when food was delivered it was cold and soggy. Staff weren't that welcoming. The room needed to be updated.
The way they looked after the guests and the food at the Olive Tree The service at the Olive Tree was not of the same high standard
the warm welcome by the reception staff, the really good and ample breakfast the batteries in the remote were dud
Clean modern hotel, friendly staff. Quite difficult to adjust temperature in room.
the room was lovely and clean and had everything we required. The breakfast was also very nice. Our only negatives were that there was nowhere for us to sit and eat breakfast as the room was full(too small for an almost 500 room hotel) so we had to come back later and the glasses for juice were warm as were the cereal bowls. Plus there was no milk in our rooms to go with the tea/coffee.
Comfortable room Very loud, huge TV screen at breakfast.
The room. It was superb. Also I had a double room to myself at no extra cost. It would be a wonderful hotel if it had its own restaurant. There is, however, an Italian restaurant nearby which was all right.
The great location, I was attending a competition at the International centre. To wake up and be a 1 minute walk away from the centre was fantastic! The facilities were good too, the bathroom was really impressive! Being charged to use the spa and swimming pool, I thought it was all included in the price
Pleasant staff, good value for money, good facilities Bathroom looking a bit worn
very convenient and friendly and good food
Location, free parking and family friendly. Room could have been bigger as we had our daughter and it was a bit cramped with the extra bed in there. Food prices are a bit steep and we ordered a burger for our daughter and because it was a bit 'fancy' she wouldn't eat it.
Location was good, ease of access good, and the staff were excellent and very helpfull. Pool was good especially for the kids. The free entry to Wonderland with your key card was excellent as well. For what we paid it was an excellent stay. My only minor gripes would be the small double beds we had and that the two children we had with us had to pay full price for breakfast, so we chose not to eat at the Grays but we would have if they had been at least half price! Something they should look at i think.
Staff most helpful and all children in our group enjoyed the swimming pool. About 5 minutes walk from the hotel there is a pub that does a really cheap carvery great for kidand adults. Could not fault it
Excellent value for money - much better than others in same price bracket. Clean, comfortable rooms; good service.
swimming pool and leisure facilities
Comfortable bed and room Poor food menu and shambolic service. The "curry night" made the reception smell like a school canteen.
Food and facilities The rooms are not well insulated for noise from other rooms and corridor
Easy reach of motorway Very badly stocked bar
Convienient Noise of the M6 which could only be 500 metres away! Due to noise of motorway you could not open your window so it was extremely stuffy in the room. We opened ours and put up with the constant drone of heavy traffic.
convenience, price and location the breakfast was not good, but for the price we paid it was probably what we should expect
everything was simple; check in quick and room clean and warm, breakfast good and bar on hand. Nothing was difficult or trouble for the staff who were all very friendly, convenient location Nothing - first time here but will definitely return as a halfway point for long drives
Drinks extremely expensive.
The staff were very friendly, the hotel is in a good location and is very clean. Excellent venue for business visits. Road noise can be bad if in a room near the M6.
The breakfast area was too cold to sit in comfortably. The breakfast was limited to continental only.
Convenient A bit jaded. Needs a bit of a revamp to bring it up to speed.
Very clean and staff good. Don't expect a full english, but for a quick cereal or sausage sandwich it's ideal.
Helpful and curteous staff. Standard of decor and cleanliness of the room/hotel. Breakfast was plentiful and replenished without having to ask for more. Overall very good value for money.
V.good value for money and a nice homely atmosphere. Comfortable bed. Friendly staff. I suspect the breakfast was cooked by a young inexperienced person. The egg I had was undercooked, the bacon was dried up and the tomatoe tastless. In contrast there was a good selection of flakes juices etc. Showers difficult to operate too.
Friendly staff and excellent food, bar snack in the evening followed by a first class breakfast. Comfortable bed Creaking floorboards in the room
Friendly staff and excellent food
Breakfast was lovely and staff friendly. Found out there was a shuttle bus to the v festival didnt know they did that wen booking. unfortunately had 2 b a group of 10. wud b a great bonus wen stayin if that was put on to encourage festival gowers to stay at hotel
Overall everything was good most of the staff pleasent breakfast super Meal advertised 2 steak 1bottle of wine £20 advised to book in resturant but this price was not included in resturant prices. brought attention to way steak was under cooked but no comment was made
Good breaky, room was nice. Was all good, pleasant stay. Im sure the fire alarm going off that morning disturbed some peoples sleep but im just greatful for the ealy morning breaky wake up call, didnt wana miss out on that!!
It was great to arrive on a snowy evening and be able to eat in the hotel. There was nothing I did not like about the stay.
Well maintained, excellent restaurant, friendly staff Would be nice if the dogs were allowed in the bar if not the restaurant so we would have had them with us while we ate.
The only complaint I have is the very poor bed. Very uncomfortable
The evening Meal. Not having the room booked, No wifi in the room we was in.
Hotel close to Telford for shopping Room was very cold
Room was a decent size, comfortable, fairly quiet and clean. Hotel staff friendly and helpful. Parking was free. Have stayed here before on several occasions and would do so again. Didn't like adjoining door - lots of potential for noise from the adjoining room. This wasn't a problem on this occasion as I suspect it was unoccupied but it has been a nuisance in the past.
Excellent Service, Staff remembered us from last time. No nothing.
Spotlessly clean, fresh rooms. Well-designed with plugs near mirror ! - hair-straightening made easy ! Trendy, well-made furnishings. Lovely! Suberb leisure facilities. Poor wine list - included Asti Spumante!!! A nice Cava for a celebration would have been better.
The room was very comfortable and for the price a bargain Breakfast was a bit chaotic
All staff were friendly and helpful food was excellent
I was extremely pleased with the hotel, it obviously has high standards. I liked the leisure facilities and the friendly, helpful staff. ( My 11 year old son who was enjoying his birthday there really enjoyed himself)
Friendly and efficient staff. Excellent room. Unbeatable rate which included breakfast.
rooms were spacious and very clean
The hotel was very good and very quiet although busy. The amenities were excellent. Food was amazing. Car parking very good.
The whole ambience
Excellent hotel. Very friendly helpful staff, great service, lovely food and an extremly clean hotel. An all round great experience. Would recommend and will definately stay again. Plus lots of nice touches which make this hotel stand out from the crowd.
The food was excellent at the hotel. The hotel was lovely, however the walls are very thin but I would defnitely stay again.
A very succesful stay - All the staff were so friendly and helpfull. Just felt so relaxed and easy. Had a realy great night in the bar with the regulars. It was supposed to be a one night business trip and it turned into a great mini-break. I shall be returning with my wife for a long weekend before christmas. I certainly wish I worked in Telford more often
Service and food excellant
Service was outstanding. The decor was very classy rather than the run of the mill standard decor.
Warm friendly welcome, and attention to detail. Fantastic meal and accomodation.
The decor throughout the hotel was outstanding. The breakfast was beautiful and I wish I could have had an opportunity to have dinner as the menu look wonderful n/a
100% perfect. The owners should be so proud of what they have put together here. The staff are very friendly yet seamlessly professional. The Food was delicious, beautiful and comforting, not cranky or pompous, as I have found in most establishments of this type. My room was very clean, well presented and packed with tasty treats. I cant wait to stay again......... Thank You
We had an exceptionally warm welcome. The hotel was furnished to a very high standard; there were many personal touches that meant one felt less like you were staying in a hotel and more like staying with a very chic and sophisticated friend. The bar was comfortable and contempory. Despite being a little late for dinner we were given ample time to choose our food and then only when the first course was ready were we shown to our seat in the restaurant allowing time for a relaxed drink before dinner. The food was delightful; fresh simple and beautifully presented. The cooked breakfast was to die for! I haven't enjoyed a night away from the children so much in years!
the quality of the room my friends stayed in anotther room but it was too cold for them.
sport room (swimming, sauna, running machine...)
accommodation & service
Spacious rooms with all the necessary items to enable a business traveller staying over 3 days to be self sufficient Room temperature was too high, opening window too noisy and fan too distracting
Good value hotel - booked room at about half price - excellent breakfast!! Poor heating in room - free internet advertised but connected only intermittantly
The interior. Very nice looking hotel with large rooms! No
-Close to the main street of Shifnal, with a lot of restaurants and shops at five minutes (walking) from the hotel.
Evening meal excellent, room comfortable although a bit small (71) Quality of breakfast not good
The noisy disco till 2am
Really good value for money. Exactly what I was looking for
Good Breakfast Hotel rather shabby. I.m sure it will be much nicer after the planned refit. Poor service in the restaurant in the evening
all staff could speak english therefore could answer questions relating to our queries sunday night you had a large group of men in restuarant cos of this we totally ingored when it came to our desert order / coffee complained to deputy manager at the time ,recompence was free drink at bar but it was our anniversary and the meal was supposed to be special it ruined the night we didnt go back to the restuarant on the two other nights we stayed but still enjoyed the other amenties in the hotel
The staff were extremely friendly and helpful. The rooms were lovely and the food in the restaurant on the Saturday night was stunning. We ordered breakfast in bed and the quality and presentation of the food was very poor.
staff were friendly, grounds were lovely, rooms were very good clean and tidy,and the view was lovely food was terrible and bar was shabby but it is being refurbished so hopefully it will be alot better when this is completed
Nice room with a lovely shower, reasonable bar prices
The assurance of having been there before. We weren't aware that the excellent rate resulted from the ongoing building work! We got repeatedly 'lost' walking the wrong way to the restuarant/bar etc. and the work outside our window started quite early and was fairly intrusive.
Friendly efficient staff. good facilities, well laid out.
the spa and location no vegetarian menu
It was a wonderful and i would reccommend to others.
Peace & quite every thing we asked for was delt with adequetly
Location to International Centre was good as we were able to shop the same time. Situated away from many restaurants.
Very close to the conference centre. Staff coped well with the large number of guests (several conferences, events on at the same time). Even though booked non smoking rooms many months prior to the stay, these are not guarenteed, issued on a first come, first served basis.I Didn't notice if this was stated on the booking form/ information at the time of booking.Cleanliness of the bathroom was not good.
Nice and friendly staff,clean room nice breakfast very old and dirty pluming system
Staff were helpful, facilities were excellent, particularly the pool, jacuzzi & steam room. Nothing
Staff were helpful. room nice and breakfast excellent. Our room was in a wing and to reach it we had to walk through a fairly scruffy area with a gym etc. Once we got to our room it was nice.
4 attemts to get access to the room before the faulty lock was changed
Bathroom was shabby. Silverfish appearing at night. Room fairly comfortable but a let down compared to the excellent foyer, reception, bar and restaurant.
public areas room requires refurbishment particularly the bathroom
The staff were very helpful and nothing was too much trouble, an excellent hotel and i'm sure i'll stay there again.
it was cheap & chearful and clean and comfortable and well located when we came to check out the receptionist tried to charge us double the price even though the booking in card said £47
Duty manager responded well and positively to my request for a change of room. The gym is OK. Vastly overpriced for standard of accomodation and the food is awful. The only reason for staying in this hotel is the lack of alternative in the area.
Well maintained and modern establishment. Pleasant setting. The fact that you had to go throught the Gym to get to your room and having to pay £3.95 for bread with my meal.
Friendly helpful staff This was supposed to be booked as an anniversary surprise. Phone call to home to check name of second person staying ruined the surprise. Advised hotel of problem no mention or token compensation received. Not fantastic value for money.
Relaxed a lot stayed overnight, used the swimming pool, steamroom, and sauna had two treatments, had the weather been better would have explored the grounds yes haveing to walk through the gym to get anywhere
Suite facilities very good - comfortable bed, well fitted bathroom. Excellent service in bar and dining room, although only one (very efficient) server. Room rate good and dining / wine cost reasonable. I would have preferred sofa's or two armchairs within the suite rather than quite uncomfortable bench seats with seat cushion and no back. Also lighting in seating area a little dim - ok for leisure purposes but insufficent for business purpose reading, unless using bed reading lights provided, and laying down. Should advise guests with mobility problems of hilly nature of surrounds and numerous stairs on route between guest wing and reception / dining areas.
The guy in the bar was very pleasant We booked on line but there was no record of the booking on arrival. We had print out of booking and a room was found after a 30 minute wait in the bar.The receptionist dealt with us. No apology from the manager! We used it as an overnight stay while visiting friends in Stone.More a spa than a hotel.
Suites are very well appointed and the food was lovely. Service was also efficient and attentive.
The staff realy tries to make your stay as comfortable as possible Breakfast could do with some eggs
Nice hotel, staff were friendly. Often felt that I was paying over the odds though. Room was what I expected for a 5-star. Spa facilities were very impressive and were most definitely the highlight of our stay. Slightly disappointed that the rooms did not have any air conditioning. It was also disappointing that the Elemis shower products in the hotel room and spa area had all been watered down, or at least seemed that way. Poor vegetarian option at restaurant.
exceletent room, gym,restaurant and SPA
The pleasantness and helpfulness of the staff Nothing to dislike
lovely situation beside the canal.Good restaurant, nice place no
Comfortable room, well equipped, friendly staff. Very good value for money. Meal very good but too much and took too long. Service a little amateurish.
very impressed by the warm welcome to my wife and family on arrival. Food was excellent. Generally very comfotable & friendly hotel. would have preferred a swimming pool on site. Otherwise can't fault the hotel.
The location of the hotel is fantastic as it is in a quiet placE that also gives you the chance to walk around. The staff was really friendly and helpful and the service in the restaurant including the food was great. I would have liked if the room was bigger and if there were more luxuries in the bathroom as to get the value of the money that were spent.
The surroundings The menu needs to have more variety
The room was large, beds very comfortable, pub was adjoining hotel Nothing
The restaurant was first class
Everything absolutely excellent, reasonably priced and very nice bar food.
Excellent value for money, lovely room, and very helpful and friendly staff
Owners were very friendly, rooms beautifully decorated a lovely place to stay when on a business trip
Really nice place - great hospitality, home cooked food, luxury bedrooms, good WIFI connection will definitely be back - Thank you
Attention to detail was excellent No
Cleanliness, staff were friendly, best place I have stayed in Telford
Welcomimg and friendly host, beautiful , clean and spacious rooms excellent breakfast - no faaults whatsoever None
The warm welcome N/A
everything ,Facilities,clean helpful staff. Nothing
The hotel was lovely and Mel and Dave made us very welcome.Will definately be going back.
Lovely room - recently done. Very friendly people that own guest house, couldn't do enough for us.Wonderful outside heated pool.All really nice. No
The best thing about the hotel was the friendly and helpful staff, if only other hotels had such capable and enthusiastic staff! Nothing stands out
Very convenient for conferences and events at the Telford International Centre. Easy to find. Good car parking. Well equipped bedroom. Attractive restaurant and bar. Nothing to dislike.
Very comfortable, in quiet green surroundings and very good food.
Central location, easy parking
Mainly friendly staff, bright, clean, very busy, good parking and proximity to Telford Town Centre and International Centre. A good centre too for visiting thehistoric sites of the area. It's embarrassing when you order at the bar and find you're ordering off the yesterday's special menu which hasn't been taken down and lose your place in the queue.
Staff are very friendly and helpful. Food is excellent. We liked everything about the hotel and our stay.
its location rooms were a bit 'dated'
Good Hotel none
ease of keeping a small dog with us
We arrived at the room and first impressions were good. very clean, all the usual facilities tea, coffee, etc. The shower was the best i have ever used in a hotel(amazing hot and powerful) All shampoo and soaps supplied with lovely fluffy clean towels all to hand. All the bar prices were very competitive and pleasing. Very enjoyable stay and will definatly use again. Thanks. n/a
Some staff did not give the appearance of being glad to have us stay with them Also quite long delay in breakfast queue - nearly quarter of an hour
we were able to check in at 12 noon, which was very helpful to us.Staff very attentive. Food excellent Not enough water pressure on the top floor in the bathrooms, so either shower or running a bath.(but didn't spoil our stay)
Very pleasant staff and good, well priced food. Stained carpet in our room, no pillow cases on spare pillows, no shaver point
Greeted on arrival by a pleasant member of staff, bed was comfortable and all room facilities worked. Food was excellent and made the stay even more enjoyable Had to turn on radiators as room was cold on arrival and loo seat was damaged. Some lamps not working
The food was excellent, the hotel certainly deserves its AA rosette. The staff were all very friendly and helpful. It was conveniently located and easy to find. A party held in the conservatory restaurant meant we were subjected to excessive noise whilst dining and late into the night when trying to get some sleep, we could not open the bedroom window to cool the room down/get fresh air because of the noise and did not eat in the advertised restaurant area as this was reserved for the party.
The staff were warm and welcoming, approachable and had a really good sense of humour. Nothing
Cannot fault the food, it is absoluteley superb.Staff are friendly, and you feel important throughout your stay. If you are either on business, pleasure, romantic weekend etc, then I recommend this hotel No newspaper in a morning, but then plusses outweigh the negatives
The food was excellent and the best cooked steak we have ever had any where. breakfast in bed fantastic . The hotel was in the middle of a trading estate . new rooms unable to stay in because of new paint and bed to high .room 11 so uneven in the rafts . bed so un evan would have no blood in feet in morning .room 12 ok clean but kettle lead was to short so had to boil on floor . also if a wedding is on you get no sleep untill after midnight if you dont mind .
Friendly staff and excellent breakfast. Nice to stay in an old house with high ceilings and light airy rooms.
Attractive and interesting bublic spaces. A good sized and comfortable room. A good breakfast. Bedroom picked up cooking smells from the kitchens.
Excellent location for my business trip in Telford. Staff were very welcoming. The room was large with a sofa and a good size bathroom with a shower over the bath. Breakfast was excellent. Overall a very good hotel.
Wonderfully friendly hosts, lovely rooms, excellen breakfast & Basil. Only wish we could have tried the restaurant. I had no complaints at all.
Excellent, welcoming and high quality family run establishment. Top class breakfast.
The attention to detail, comfortable room, good hosts and wonderful breakfast! No
Great house, lovely people, best breakfats ever
The rooms were clean and the service was excellent
The dog! I wish I could remember his name, but he was adorable - made it really feel like it a true family-run b & B. Also, you must try the eggs for breakfast - from their own chooks and delicious.
Lovely friendly hosts, excellent accommodation, and a beautiful, quiet location that is close to Telford & Shrewsbury
breakfast range that included omelette difficult to find
Friendly, quiet, clean and helpful owners None