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Convenient location for Liverpool,Manchester,Chester and touring the area, good local pubs nearby especially Ring O Bells. Good leisure facilities. Evening meal in restaurent was poor.
Close to Daresbury Labs - anonymous Poor service in the bar. Very mediocre Caesar salad, white wine not sufficiently chilled. Cold fried eggs at breakfast - bacon etc all a bit greasy.
the location was excellant. the quite luxury of the lounges . Food was very good and service from waitresses was first class.A very enjoyable stay. some more local information ie.history etc of the hotel and abbey as reading matter in the public rooms.
The Staff at the Leisure Club were very helpful. The Hotel room we were given had some serious problems with the radiator pipes which resulted in noisy vibrations which were so loud it was impossible to sleep in the room. We were allocated a new room however customer service was found to be lacking as no one would answer the phone at reception and when we went down in person we were just given another key with no offer of an apology,assistance in moving rooms or a refund.
convenient location, freindly staff my room was not clean and extremely hot
Staff were friendly and helpful and the place was clean and tidy although the room was warm and i was pleased i stayed on a cold autumn night and not a hot summer one.
Friendliness and helpfulness of staff (in particular the housekeeper). Good breakfast selection. Generally well run Toilet flush inadequate. Windows difficult to close (it was open when we arrived and I had to go outside to close it (room 165)) jacuzzi and poolside shower not operational on the Sunday
Very good service No walk-in shower
Friendly efficient staff and a comfortable room. Good breakfast choice. Room was too hot. Bathroom look tired - grouting and sealant could do with a dose of bleach to remove disclouring and mould.
Well located to take in Liverpool & Manchester surrounds, great value for money.
Liked the parking facility, the dining room and the general appearance of the hotel. The staff were very friendly and helpful.
Very frendly staff
No real bad points although the window could do with a clean as it wasnt very pleasant looking out but didnt really affect my overall experience.
health and fitness facilities, clean room bar and restaurant area were bland
Clean and friendly. Cost of the bar drinks.
We liked the near location of the shopping center and to Tesco, since there were some things we needed to purchase before the christening. The rooms were clean and we had hoped to get more use of the rooms. We did not like the fact that we had arrived at 8 a.m. drove from the airport and had asked to have the rooms available at 9 a.m. However when we arrived, we were told that the rooms weren't ready, we had to wait until nearly 10, then the twin room ws not a twin, just a double bed. We had to ask to get a twin as it was booked that way, Again a wait and they were moved to the next floor up, not adjacent to our room.
helpful staff, central location, relaxed atmosphere
After complaining to reception staff about the night staff found their attitude to be quite flippant. I wasn't offered any form of reimbursment or even a token of apology.
The room was very warm and comfortable and the buffet breakfast was more than enough too last until lunch time The television had no sky or freeview channels
Excellent value - very clean - good location No bad points
staff very good. nothing was a chore for them
Hotel was everything that I would expect from Ramada. Excellent I currently stay in a former Ramada Encore hotel in Walsall with the same excellent facilities and self service breakfast at no extra cost. The only bad point would be the extra charge for breakfast.
The hotel was well located for my purposes, staff were unobtrusive, room was clean with a good bathroom. Tip: ensure you get a room away from the main road. The cooked breakfast buffet set me up nicely for the day. Do not drink the coffee at breakfast, it's only distantly related to the real thing.
Very helpful and friendly staff, very clean, smart-looking rooms. No refrigerator or air conditioning.
Good rooms, clean and tidy. Courteous staff. Could do with more heating in this bad weather! Cold during the night.
ease of access from major roads network. Cleanliness
Only 2 days old everything new staff very helpful
From check in through to check out on the sunday the staff throughout the hotel were very freindly and helpfull and I have booked a further weekend break 08/08/2008 keep up the good work
It was convenient for our visit to family and an event in the town. Bedside tables are impractical. The poor design made it quite dangerous to stand hot drinks on.
Quick check-in, good location close to town, good facilities Parking limited, limited Sky channels
It was noisy. Noise in the pipes and noise from disco downstairs, we were on the lst floor at the back
Excellent hotel , very modern and in a great location . Can be a little noisy at night time but dont let that put you off
Location to station Being charged to use credit card, Cold foo both at breakfast and dinner Broken fittings in room particularly bathroom
the food was nice and the whole of the room the staff werent very friendly or approchable, or offer us more drinks
The staff were very helpful, food great, lots to do and a lovely relaxed atmosphere.
The hotel was smart and the rooms modern. Staff were generally helpful and the overall feel of the place was friendly. In the morning there was difficulty accommodating everyone for breakfast and we had to wait over 20 minutes to be shown to a table - I was told that this is a regular occurrence so beware if you've got an appointment to keep at a weekend! (Also, bizarrely, the invoice online and the printed copy said the cost was £59 but my card bill showed £61...couldn't quite work this one out!)
Lack of info about their facilities. The hotel room didn't have any info saying what time breakfast was served or what time checkout was. This would have been useful. They also have a good gym and pool apparently but I couldn't find any info about it in the room.
the room design, cleanliness staff can be more friendly
Friendly staff and nice lounge. Very clean. Within a short taxi drive of bars and restaurants and twenty minutes from Manchester by train. Would happily recommend.
its closeness to major motorways the lack of facilities , i.e pool , spa , gym , its seems to be more aimed at the business person rather than the more relaxing stay for couples , I was there with my girlfriend from Scotland and felt that it wasnt the romantic place i thought it was going to be , so on that point alone i would say that were are fairly disapointed with our stay there .
the colour scheme of the room and the bathroom beds could of had better pillows and more tv channels on the tv
The easy and straightforward breakfast-time with plenty of papers and selection of foods. The hotel had a party booking the same night as I stayed there. Having driven for some time prior to arrival I was tired and looking forward to a restful night but was kept awake past 1.30 in the morning by the loud music (and I was on the 3rd floor.) Also, the evening meals provided were by room service-only because (in the words of the receptionist) the restaurant wasn't available. Hence, this is why I rated the comfort level during my stay as 'poor'.
The comfort and efficiency of staff to respond to queries and they all seemed very cheery. Nothing
Clean In an industrial estate
location good very clean no
Very nice, clean hotel. Easy to find. Arrived after midnight and staff were still friendly.
Comfortable, clean, friendly and helpful staff, excellent value None
Bar and restaurant service was poor
Good location and very nice looking Gym was very small Food was priced high for the quality
We were able to stay in a good hotel with our dogs. No
The staff are always friendly. On this visit the e mail from booking.com hadn't come through the whole time i was there.
service at breakfast - slow, forgot orders, dirty cups, dirty cutlery, jam pot smeared with dried ketchup, tray where jams etc stood on table was dirty - think honey , poor selection fruit, evening meal in lounge our first choices were not available, and starter was sent out with homous instead of guacamole as they had run out of that also. Bathroom smelt of old urine. Room was noisey from a TV next door / interconnecting door which was not turned off until 2am - hotel staff did not want to enter room to turn it off as guest was out so they moved my room at 00.30. charged us for full cooked breakfast instead of continental on both mornings. Also larger coach party was staying at the hotel all of whom were up at 6am making alot of noise in corridor this wasn't a problem as also had an early start but would of recommended trying to seperate coach party guests and other guests if they have got an early departure. My collegue was also woken by people on motor bikes outside her room in the early hours. and her bathroom smelt of drains on the 2nd day
convenience having to wait over 1 hour to check into room
The leisure facilities
My only negative was that my reservation hadnt been passed from booking.com to the hotel. The hotel did however honour the booking and the rate.
The gardens outside outdated interior in the room; non functioning heating
Front desk staff were excellent The coffee for breakfast and the separate coffee bar were uniformally terrible. Training as a barrista would help them get a decent coffee out of what is a good espresso machine.
The staff were great, it was my daughters birthday and they made a fuss of her and she loved it. It was so clean and relaxing, I would love to go again. everything was perfect
every one was very helpful.
I liked the location and the facilities. we stayed as part of a wedding party and thoroughly enjoyed everything the bathroom in our bedroom was ready for refurbishment, but it was fine.
The leisure facilities mainly the pool area I visisted many times. Genearlly enjoyed my stay and the people who were working at the hotel were friendly and efficient. I would return wiothout hesitation.
ful breakfast came without mushrooms
Excellent attentive service from friendly staff, especially around bar and restaurant. Although under pressure, especially at breakfast time, the staff kept their sense of humor throughout.
The staff were very supportive. I needed some special consideration for a guest I had invited. A very sick lady. I was able to entertain her in a private room thanks to your team. In particular a young lass called Megan. It was her innovation that made this happen. You have an excellent team at this hotel.
We were parents of the groom and we were delighted with the venue, the wedding breakfast, the attitude and helpfulness of the staff and the facilities Kilhey Court has to offer. Rooms are a little tired looking but clean and well equipped. If I had to complain about anything, it would be that the bar in the evening was understaffed and it was said that the 20 minute wait to buy a drink was unacceptable.
That all staff spoke to you politely even when merely passing on the stairs.
the spa facilities and the lake behind the hotel
convienance Food was pricey
The hotel could do a lot more to cater for guests who smoke. They should also ensure that all the advertised facilities are available and alert guests on arrival if there are issues around the provision of certain services.
I found the hotel spacious, comfortable, clean and the staff professional and friendly. Food was to a good standard. Plenty of car parking spaces close to the hotel, which makes life easier.
The location. Close to motorway but with a peacefull environment. Long wait for dinner but we had not reserved a table in the restaurant. With hind site we would have opted for a bar meal. Would this have quicker service?
Gym Room was hot when I arrived
comfortable bedroom. Was offered 2 hours free wi-fi, which was a reason for choosing the hotel. But it wasn't working.
Modern, friendly, quiet rooms Internet access. Far too expensive in this modern world
all fine except rooms dreadfully hot
Good service in the lounch. God service in the reception. The room was tidy. The chairs in the restaurans was dirty. The carpets in the hallway falling off. The breakfast was not redy at 6.30 and we where in a hurry.
Staff were amenable to changing my room 3 times. First two rooms offered very dark and then very noisy next to air con unit. room 3 lovely. Breakfast ok but would prefer free range egg!
Very nicely appointed rooms. Good locally sourced food and nice and pleasant staff. I was surprised that a phone booking would cost more than booking through a third party on the internet even when I explained the cost of booking via internet they still insisted in charging a higher price on the phone, bizzare!
Lovely location and very good rooms.
The room had incredible views and was very comfortable The caravan park attached to it; also the pub/restaurant was poor and needs upgrading
The food Construction on the detached annexe where the room was located had not been completed and we felt that security/safety was questionable. Unsure as to how suitable the fire precautions/fire exits were.
This was five star luxury with a fantastic menu. I loved the pillows, that for me was such a relief as I can't sleep on foam pillows. The room was huge and perfect and I would recommend this place to everyone
Excellent rooms , brand new and all top of the range furnishings , Staff pleasant and helpful . Only minor details , staff willing to oblige , but apparently untrained in details such as cutlery presentation , and supply of table condiments etc .
Room and facilities were excellent, staff very helpful and friendly. N/A
The modern clean spacious room with very comfortable bed and chairs. The bathroom was also modern and spacious nothing
Very friendly welcome. Nothing too much trouble. The standard of the room was superb A1 I will recommend it with no hesitation
The hotel was very nice set in a lovely location the rooms were very nice, clean and comfy. Food very good a bit on the pricey side though.
Pleasant staff, historical and scenic setting on the village square. Excellent room facilities and very good food. No.
the super kingsize bed was amazingly comfortable and the staff were very helpful.
Convenient and easy to find. Interesting building in an attractive town. Staff very friendly and willing. Bedroom a bit small and double bedded rather than the twin beds we asked for.
The menu on offer was superb
Excellent staff & food.
Friendly staff, spacious room and excellent restaurant. A Little spoilt by not having a bath plug(!)
Very big and comfortable room. Excellent facilities. Very pleasant and comfortable dining room. Good ,value-for-money food. Very competent and friendly staff.
Excellent hotel with a friendly bar and lovely restaurant. The chef is to be congratulated in producing excellent home cooked food to a very high standard. No bad points!
Very comfortable hotel. Would have liked to have been given the option to book a table for dinner at the time of making the booking on the internet. The dining room was very full and we could not get the time we wanted. If we had known we would have booked on line.
Very friendly owner who went to great lengths to make sure we enjoyed our stay. Very good supper was provided
Very comfortable and nice room. Very good breakfast, using local produce. Would have preferred to have been able to have breakfast later and so a more relaxing start to the day.
Breakfast and staff. No proper bar. Limited drink selection from honesty bar.
A lovely, relaxing and friendly place. The breakfast was excellent, the room was relaxing and clean with nice bathroom and products. The surroundings were lovely too. The breakfast was 7.30 til 8.30, it would have been nice to have breakfast extended a bit until 9/9.30 for people wanting more of a lie in.
First class comfortable hotel in quiet rural location. Evening dinner menu by prior arrangement, otherwise a selection of pubs and restaurants are available in the surrounding villages.
the area was nice and peaceful relaxing just the radiator in bathroom did not work and was cold
Comfortable, friendly and clean
would like breakfast a little later
Very friendly and relaxed, room good size and comfortable, suited our needs Ideally would have prefered breakfast just a little later as we rarely get that extra half an hour, but wouldnt stop us returning.
The full Yorkshire breakfast and accompanying fresh fruit, preserves etc. We were in a ground floor room and heard every footstep from the first floor bedroom above. Also the noise from the sliding doors of their wardrobe was annoying.....
Close to centre of town Sunday morning staff were sitting on food counters and picking at food. I could not believe it.
Friendly staff Dont like fag burns in carpets and smelly soft furnishings.
Room was located by lifts which was a little noisy
Location of hotel for shopping and visiting family Good value for money Staff very helpful Price of bar drinks seems high and food was not value for money, No vegetables with meeal, sausage & mash was exactly that!!!! Why no veg
Thay have now upgraded the Hotel and is much better as I stey here 2/3 times a year.
The hotel room we stayed in was old and tired, the breakfast was a very poor offering.
Vrry relaxed N/A
Clean, comfortable. Handy for town centre. Not easy to find and in a fairly unappealing location - poor lighting and condition of footpaths around hotel. Be careful if out walking!
relaxed atmosphere, quiet, easy access to local and regional ammenities paying extra for breakfast, the price of these rooms should have been inclusive
nothing unhelpful staff , dirty rooms , overpriced
Excellent facilities for disabled people. Lack of staff, we had to wait for 1hour 15minutes for a drink and when we ordered food we had to wait 1hour 10minutes for it to be served and it came only after we complained. Some other diners sent their food back ,two other guests told us not to stay as the service was appalling. I had to go to reception to ask for a barman to serve us after dinner coffee and we had to wait almost 25 minutes.Not acceptable and we did make a formal complaint.
Exceptionally clean and cracking value for money. Not easy to walk to.
It was value for money with the rooms and staff excellent a good location with sports facilities very close by. On arrival at 17:00hrs the breakfast tray from the previous guest was still outside the room.
The restaurant was awful. We waited 1.75 hours to get food, even though there were only a few people in the restaurant. I ordered Lancashire hotpot and got a few pieces of boiled broccoli with a small fried steak and 3 tiny thin strips of potato on top. This was not a hotpot of any kind. It was awful and we decided not even to attempt breakfast the next morning. All the guests in the restaurant were comparing notes and complaining.
only had to stay one night, thank goodness. complaint on site had no effect, are you interested or not??????? bad drains and cold breakfast???? the bleach I was given by housekeeping had no effect, luckily I did not get any on my clothes!
very friendly staff, nice modern room, great rates. peoples food tray left for most of the day and night at there bedroom doors.
Location rather souless. A bit like motorway services, you would not want to go outside the hotel for a walk.
Everything was at hand with great immaculate leisure facilities.Lift was great
Modern room, flat screen TV, nice carpetting. Cold, too modern reception area, large uninspiring cold empty feel to the `restaraunt`. Food was very poor. No atmosphere at all.
Good points were very pleasant hotel with excellent facilities
Good value for money. I stayed for one night. It is quiet and peaceful. A bit far from Wigan. If I was staying for more than one night it won't be cost effective to use a taxi every time you leave the hotel. If you have a car it is never a problem!
Friendly duty manager Breakfast disappointing. Noisy until after midnight.
Proximity to my family was my No 1 priority. VFM and comfort also helped.
Comfortable beds, very friendly and helpful staff. Bathrooms could do with some updating.
Decent sized room and comfortable bed Wifi facilities in room were too expensive