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the location was excellant. the quite luxury of the lounges . Food was very good and service from waitresses was first class.A very enjoyable stay. some more local information ie.history etc of the hotel and abbey as reading matter in the public rooms.
Friendliness and helpfulness of staff (in particular the housekeeper). Good breakfast selection. Generally well run Toilet flush inadequate. Windows difficult to close (it was open when we arrived and I had to go outside to close it (room 165)) jacuzzi and poolside shower not operational on the Sunday
Convenient location for Liverpool,Manchester,Chester and touring the area, good local pubs nearby especially Ring O Bells. Good leisure facilities. Evening meal in restaurent was poor.
Staff were friendly and helpful and the place was clean and tidy although the room was warm and i was pleased i stayed on a cold autumn night and not a hot summer one.
The Staff at the Leisure Club were very helpful. The Hotel room we were given had some serious problems with the radiator pipes which resulted in noisy vibrations which were so loud it was impossible to sleep in the room. We were allocated a new room however customer service was found to be lacking as no one would answer the phone at reception and when we went down in person we were just given another key with no offer of an apology,assistance in moving rooms or a refund.
Very good service No walk-in shower
convenient location, freindly staff my room was not clean and extremely hot
Close to Daresbury Labs - anonymous Poor service in the bar. Very mediocre Caesar salad, white wine not sufficiently chilled. Cold fried eggs at breakfast - bacon etc all a bit greasy.
Excellent hotel , very modern and in a great location . Can be a little noisy at night time but dont let that put you off
Lack of info about their facilities. The hotel room didn't have any info saying what time breakfast was served or what time checkout was. This would have been useful. They also have a good gym and pool apparently but I couldn't find any info about it in the room.
the food was nice and the whole of the room the staff werent very friendly or approchable, or offer us more drinks
The staff were very helpful, food great, lots to do and a lovely relaxed atmosphere.
Quick check-in, good location close to town, good facilities Parking limited, limited Sky channels
The hotel was smart and the rooms modern. Staff were generally helpful and the overall feel of the place was friendly. In the morning there was difficulty accommodating everyone for breakfast and we had to wait over 20 minutes to be shown to a table - I was told that this is a regular occurrence so beware if you've got an appointment to keep at a weekend! (Also, bizarrely, the invoice online and the printed copy said the cost was £59 but my card bill showed £61...couldn't quite work this one out!)
It was noisy. Noise in the pipes and noise from disco downstairs, we were on the lst floor at the back
the room design, cleanliness staff can be more friendly
It was convenient for our visit to family and an event in the town. Bedside tables are impractical. The poor design made it quite dangerous to stand hot drinks on.
Location to station Being charged to use credit card, Cold foo both at breakfast and dinner Broken fittings in room particularly bathroom
The easy and straightforward breakfast-time with plenty of papers and selection of foods. The hotel had a party booking the same night as I stayed there. Having driven for some time prior to arrival I was tired and looking forward to a restful night but was kept awake past 1.30 in the morning by the loud music (and I was on the 3rd floor.) Also, the evening meals provided were by room service-only because (in the words of the receptionist) the restaurant wasn't available. Hence, this is why I rated the comfort level during my stay as 'poor'.
The comfort and efficiency of staff to respond to queries and they all seemed very cheery. Nothing
Friendly staff and nice lounge. Very clean. Within a short taxi drive of bars and restaurants and twenty minutes from Manchester by train. Would happily recommend.
Comfortable, clean, friendly and helpful staff, excellent value None
its closeness to major motorways the lack of facilities , i.e pool , spa , gym , its seems to be more aimed at the business person rather than the more relaxing stay for couples , I was there with my girlfriend from Scotland and felt that it wasnt the romantic place i thought it was going to be , so on that point alone i would say that were are fairly disapointed with our stay there .
Very nice, clean hotel. Easy to find. Arrived after midnight and staff were still friendly.
location good very clean no
Clean In an industrial estate
the colour scheme of the room and the bathroom beds could of had better pillows and more tv channels on the tv
Staff were amenable to changing my room 3 times. First two rooms offered very dark and then very noisy next to air con unit. room 3 lovely. Breakfast ok but would prefer free range egg!
Modern, friendly, quiet rooms Internet access. Far too expensive in this modern world
comfortable bedroom. Was offered 2 hours free wi-fi, which was a reason for choosing the hotel. But it wasn't working.
all fine except rooms dreadfully hot
Gym Room was hot when I arrived
Good service in the lounch. God service in the reception. The room was tidy. The chairs in the restaurans was dirty. The carpets in the hallway falling off. The breakfast was not redy at 6.30 and we where in a hurry.
convienance Food was pricey
The hotel could do a lot more to cater for guests who smoke. They should also ensure that all the advertised facilities are available and alert guests on arrival if there are issues around the provision of certain services.
The location. Close to motorway but with a peacefull environment. Long wait for dinner but we had not reserved a table in the restaurant. With hind site we would have opted for a bar meal. Would this have quicker service?
I found the hotel spacious, comfortable, clean and the staff professional and friendly. Food was to a good standard. Plenty of car parking spaces close to the hotel, which makes life easier.
The full Yorkshire breakfast and accompanying fresh fruit, preserves etc. We were in a ground floor room and heard every footstep from the first floor bedroom above. Also the noise from the sliding doors of their wardrobe was annoying.....
Comfortable, friendly and clean
Very friendly owner who went to great lengths to make sure we enjoyed our stay. Very good supper was provided
the area was nice and peaceful relaxing just the radiator in bathroom did not work and was cold
Very friendly and relaxed, room good size and comfortable, suited our needs Ideally would have prefered breakfast just a little later as we rarely get that extra half an hour, but wouldnt stop us returning.
would like breakfast a little later
First class comfortable hotel in quiet rural location. Evening dinner menu by prior arrangement, otherwise a selection of pubs and restaurants are available in the surrounding villages.
A lovely, relaxing and friendly place. The breakfast was excellent, the room was relaxing and clean with nice bathroom and products. The surroundings were lovely too. The breakfast was 7.30 til 8.30, it would have been nice to have breakfast extended a bit until 9/9.30 for people wanting more of a lie in.
Breakfast and staff. No proper bar. Limited drink selection from honesty bar.
Very comfortable and nice room. Very good breakfast, using local produce. Would have preferred to have been able to have breakfast later and so a more relaxing start to the day.
The restaurant was awful. We waited 1.75 hours to get food, even though there were only a few people in the restaurant. I ordered Lancashire hotpot and got a few pieces of boiled broccoli with a small fried steak and 3 tiny thin strips of potato on top. This was not a hotpot of any kind. It was awful and we decided not even to attempt breakfast the next morning. All the guests in the restaurant were comparing notes and complaining.
very friendly staff, nice modern room, great rates. peoples food tray left for most of the day and night at there bedroom doors.
Modern room, flat screen TV, nice carpetting. Cold, too modern reception area, large uninspiring cold empty feel to the `restaraunt`. Food was very poor. No atmosphere at all.
Exceptionally clean and cracking value for money. Not easy to walk to.
It was value for money with the rooms and staff excellent a good location with sports facilities very close by. On arrival at 17:00hrs the breakfast tray from the previous guest was still outside the room.
Good points were very pleasant hotel with excellent facilities
Everything was at hand with great immaculate leisure facilities.Lift was great
only had to stay one night, thank goodness. complaint on site had no effect, are you interested or not??????? bad drains and cold breakfast???? the bleach I was given by housekeeping had no effect, luckily I did not get any on my clothes!
Excellent facilities for disabled people. Lack of staff, we had to wait for 1hour 15minutes for a drink and when we ordered food we had to wait 1hour 10minutes for it to be served and it came only after we complained. Some other diners sent their food back ,two other guests told us not to stay as the service was appalling. I had to go to reception to ask for a barman to serve us after dinner coffee and we had to wait almost 25 minutes.Not acceptable and we did make a formal complaint.
Location rather souless. A bit like motorway services, you would not want to go outside the hotel for a walk.
Easy access off the M6. Good quality food.
The staff were friendly and the rooms were extremely quiet with no noise from the corridor, neighbouring rooms or the motorway not far from the hotel. The only bad point was the e-mail I received from the hotel before we arrived which had information on the hotel and area. Unfortunately when looking for things to do in the area nothing actually comes up.
late times for check out, late food, late bar.
Service from staff
Staff was very helpful and pleasent. We were upgraded to executive room just becuase there was wedding reception going on and hotel staff wanted us to avoid all the noise. That was good gesture. Food was aslo good which we ordered in room.
Very nicely furnished and everywhere very clean and staff very professional Shower took a while to get hot ie 20 mins on sunday morning but when it was hot it was lovely.
Excellent value, cleanliness and comfort of rooms and friendliness of staff in reception and restaurant. There was absolutely nothing that either we or our guests in the other room could find fault with during our stay.
The pleasant manner in which all the staff went about their business from the reception to the restarant and bedroom maids. There was absolutely nothing that could be faulted.We have stayed at all the "top" hotels in London and your service was at least as good as any of them.
Noisy radiator in room woke me during sleep and could not be switched off. No hot water whatsoever in sink or shower
facilities, cleanliness and friendly staff. room well appointed The cleaner knocking at the door at 08.20 to see if she could clean the room on our leaving day - I wasn't even dressed!
Unfortunately, I did not enjoy my stay here at all. Yes, loud music during the early hours and early morning and constant noise from housekeeping which was very unsettling and caused differences betwwen my partner and myself....night was ruined
Staff were very helpful, late checkout fot club members, clean, comfortable and quiet. rooms wers spacious and well equipped Food and drink were expensive as was internet usage
i liked the luxury i had a relaxing stay would stay again the only thing was i wanted to stay longer there was nothing i didn,t like
ideal location very close to M6 great for breaking journey
smooth easy transactions
Staff very friendly and attentive, food good quality. None
Quick check-in, polite staff. Room was clean & tidy. Drinks & food too expensive
the only thing i would say that was good about this hotel was the price we paid, £39. The hotel room was cold, there was no mirrors in the mirror frames, we could hear every car that went past on the very near M6, the bed and pillows were hard and the room just didnt feel as though it had been cleaned, this could be to do with it being christmas day to be fair. if we had paid the full ammount of about £60 for the room then i would have been very unhappy.
The standard of the room was below that anticipated and did not warrant the price of £99.00 peer night. The hotel acknowledged this and reduced it to £75 which was still too much given the room.
I enjoyed my stay because I was with a gorgeous man Update the beds and the blankets to duvets
the fact that we were staying in a hotel where family and friends were the attitude and inexperience of the people on reception
Friendly, helpful staff - as usual. Room was very clean. We were supplied towels, but the room lacked soap/shampoo which had to be requested. The remote control for the tv didn't work, the remote itself was faulty, which got replaced. Also, one of the lights in the room was not working which we thought was a faulty bulb but after having the bulb replaced it transpired that the light itself is faulty.
pub, breakfast, large room person at front desk did not have much of a service oriented or helpful attitude.
ease of access. cleanliness
Price No internet or WiFi connection in rooms
Hotel is convenient, friendly and the restaurant offers good quality and value for money. Hotel is getting a bit worn. Rooms are always too hot and controls knobs on radiators are missing. Should offer a better bed and breakfast deal at weekends
the hotel is looking tired and needs to come into the 21st century, the rooms are a bit tatty and you feel like you have gone back to the 1990s when i booked in i was given my room , i opend the door to find that the room was already occupied, i told the reception staff and they appoilgised and gave me another romm, the room was overlooking a roundabout on the east lancashire road, so the traffic noise was unaccepable, i was given a upgrade to a suite, to call a room with 2 duble beds in a suite is a bit of a joke , within 2 mins of entering my suite i could hear the noise of crying children from the roon next door, this was my third room so i put up wth it , as children go to bed quite early , but i forgot that they wake early to, the next day i was like a zombie.
Gym, Carvery. Advertised Large Screen Sports not working in bar. Man U V Chelsea!!!
Big Room Was very noisy ( a stag do were staying the ame night as us) - would not for this reason use this hotel again
The rooms were very clean, the beds were very comfortable, the decor very modern. The inn was a good old country pub. Large log fire, friendly locals, and a proper landlord, nothing was too much trouble. We would definitely stay there again
Tony was a fantastic host.He really put himself out for us and was excellent company in the bar that evening.
Very good overnight stay. Rooms well equiped and clean and very tidy Staff very friendly and helpful Check in time if the pub has closed at lunchtime you can not check in until 18:00 hours at the earliest
I quite enjoyed my room. It wasn't luxury, but it was very good for the price and also included WiFi. The bathroom was new, the TV was very good and the bed was comfortable. Tony the owner was also very kind and recommended a local brasserie for food which was very good.
Small local pub with rooms. Food good, top breakfast. Was fine for Catterick visit.Good Theakston beers. earlier winter check in
Staff very good as were the resturant staff and menus Place clean and quiet. I had booked a disabled room and although there were steady bars in place in the bathroom there were no faciities to enable me to get into the bath, the bath was low level but there was no means for a disabled person to access the bath without having to lift lower limbs. Surely a walk-in shower with intergal seat or a bath seat/lift could be standard in disabled rooms? Also needed was a seat to enable a disabled ,walking but unable to stand alone, to sit at the hand basin. Your room was good compared to a private hotel I was going to but improvements could be made to encourage semi ambulant guests to take up your hotels more often.
Nice large comfy bed My daughter who is 16 and shared a room with us found her bed too small - maybe for older children it would be suitable
Comfortable room, quite location,good food in restaurant
When I arrived the charge for the room was £78, however I gave the paper work I downloaded from you which stated £61.After the long delay with the management of the hotel who telephone your office to confirm the price I was charged the £61. In future I will not use your services due to the embarrasment I had to put up with at the reception desk.I do strongly suggest that your communications between hotels are improved.
Clean and tidy Room was not serviced on my third day and no wall grab rails in bathroom
Spacious, very modern, excellent value for money Bath not clean.breakfast yoghurts sour even though still within date, 2 days running.
stay in many hotels throughout the UK, some very expensive ones where the customer service is almost non existent but the Premier Inn staff were helpful, approachable and above all friendly which means more than all the fancy fittings and gadgets.
Staff were outstanding. Breakfast in the restaurant was excellent and surprisingly so was the evening meal. No bad points but if Premier Inn ever stretch to a swimming pool this would be great.
Very friendly and knowledgable staff. Very comfortable room but quite expensive for a budget hotel. Would expect free wifi for the price
Clean, comfortable, friendly welcome. Car exit is via an industrial estate, there can be a queque at exit from estate in morning
Rooms were excellent, staff very helpful. Rooms were slightly too hot.
Hotel is quoet, close to motorway with free parking. Staff was nice and room neat
As we were visiting family the freedom to come and go was vital and the location was good. Lack of sleep as fellow guests were noisy but they were the ones with Sssh on the doors next morning. The Travel lodges still have biscuits!!!
Pleasant stay in a pleasant hotel Restaurant on evening took to long to serve food, would prefer it if hotel clients were kept as clients and not just members of the public, floor arounf the toilet in room 24 was spongy, this is because chipboard was used for the floor instead of plywood
pub restaurant on site was pleasant was a bit further away from Aintree Racecourse than I realised but that was my mistake!
Quality of rooms and attitude of the staff
Rooms are very clean and everything is in good working order The adjacent restaurant/pub (the Swan) had the worst service I have ever experienced, so much so that we had to cancel our order and go elsewhere.
I checked in at around 11pm, and was greeted very courteously. None
friendly staff for some reason our room wasn't cleaned between the two nights
Very helpful staff. The Swan pub food and breakfast was excellent. Only 20 minutes from Liverpool city centre.
We enjoyed the comfort of the inn, also chatting to staff in the pub who we thought were friendly and helpful no
staff were very friendly and helpful restaurant could have been cleaner. shower control was tight to operate
Warm, clean and comfortable room. Friendly staff. Well cooked and presented, value for money food, especially the all you can eat breakfast at the adjoining pub.
comfortable bed and spacious convenient location for my stay ie haydock races. Fast friendly check in.