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Lovely food .very nice staff .comfy beds . First night in very noisy room due to heating problems .next morning got moved to a lovely more spacoius room .excellent service .a really good upgrade .
There is a relaxed atmosphere with friendly and helpful staff. This is one of our regular destinations and it always provides satisfaction. The decor of the dining room.
relaxed atmosphere really good food and friendly staff . N/A
Excellent leisure faciities, lovely breakfast. Works still ongoing, car park not yet completed.
Location was excellent, rooms were lovely and spacious, staff were very helpful and friendly, really made the stay enjoyable and relaxing for us. Nothing, would definitely go back again.
The food was excellent and good value for money, staff at the bar / resturant were very friendly and helpfull. The spa facilities in the county club were the hilight of our visit.
The Room was excellent. The restaurant was fantastic
Most of the staff were exceptionally helpful. We were staying there for my brother's wedding and the next day the duty manager went to great lengths to get a cake and baloons for my father's birthday. Full marks there! Unfortunately the room description said there would be a double and a single bed but the room actually only had one bed which my sister and I had to share. We were way to busy as bridesmaids to complain at the time (which the check-out staff said we should have done when we raised this on departure. I have to say though that the other positives made up for the slight disappointment and inconvenience of this.
general relaxed and comfortable atmosphere. staff extremely helpful
Checking in and out was a pleasure as the Staff knew what they where doing. Hotel was spotless and breakfast was superb. Will definately use again. Nothing major wrong, excellent stay
Spacious and luxurious rooms, Personal attention of personnel. No wifi available, only modem line. Somewhat difficult to find in the dark evenings.
The small lounge with wide variety of hot drinks available instead of hospitality tray in room. Food in restaurant was excellent and good value for money.
good meals fresh coffee in the morning would have been nice instead of instant
we thought it was quaint and very traditional the owners were very friendly. the restaraunt food was excellent but the decor was very drab
The accommodation and food was excellent also in a good area where there are no noises, so leading to a good nights sleep. No dislikes
Nice size room, good factilites. Breakfast was very very good! lots of choice and very accomodating. Very cheap. The room was not clean. The Blinds in the bathroom were mouldy and broken. The radiator was rusty and dirty. The place was very dusty - i.e not been used / cleaned in a while. The tolilet seat was broken, Toilet roll has almost run out. Sink had seperate hot and cold taps - but as the hot water was too hot you had to use cold water to wash your hands ( mixer tap would have been nice). Qualty of bath tub was not very good. It deformed as soon as you stepped in. The shower itself was warm enough but not very powerful. I am just nit picking but i think the place could have had a completely different appeal if it was clean and well maintained. As our stay was for one night and was litterally just some where for us to sleep we didnt notice the faults till we got in the room late that night, we were out just after breakfast. If we would have stayed longer then i thin ki would have asked for a differnet room or moved to another place.
Convenient location. Excellent food. Friendly staff. Bathroom could have been cleaned better, e.g. dust and dirt behind door and around radiator.
the ambiance of the hotel was only superseeded by the staff and the food nothing
Spacious rooms and an excellent onsite restaurant, quiet location only 0.5 mile to strandford loch
The place was fantastic, Owners were very friendly and accomodating Unfortunately the resturaunt wasnt open but owners recommendation on where to eat was spot on.
Very friendly staff in reception and generally service was very good apart from the bar where there were some delays. Nice rooms and very clean. Great location and nice areas to sit and chat Good Internet booking through booking engine was not good as they mistakenly charged for two rooms in advance where as the request was one prepaid room. The bar service on Sat night was not the best as there was a long wait. The directions on your website are very basic for somebody driving from Dublin and could be improved
Loved the location......the bathroom was fantastic !!!! Color scheme in room and had to bypass sunday breakfast......45 Minutes !!!! apparently not enough help.
Gorgeous room, lovely staff although I wouldn't expect anything else in ni, the service is always wonderful in hotels, restaurants, taxis and shops.
The room was gorgeous, small but had all the space we needed for such a short stay. The bathroom was lovely and little extras liked candles around the room added to it all. None
Everything was perfect but... in the bathroom there wasn't the toilet brush!
The hotel staff were very helpful and the standard of accommodation was excellent.
The accommodation is of a very high standard. Breakfast choice is excellent and the food is very good. The twin room we had, had no space between the beds. It was like a double bed the beds were so close together.
Staff were welcoming, rooms were lovely. Breakfast was very nice. Staff booked tickets for a show for me and organised an excellent sight seeing tour. The hotel looked for £400 to be put on my credit card which i found a little excessive seeing as cost of my booking was significantly less.
Very clean rooms, well appointed bathrooms (ours had shower and tub), umbrellas en suite, nearby to all major city center attractions
The room was lovely, very big, and clean. Location was unbeatable. I felt that the hotel staff did not even know that we were guests at the hotel. It is hard to describe but it was almost like u check in, stay, and check out. The first morning, our door was knocked on twice which woke us up. The second night the fire alarm went off at about 2am and also woke us up.... :(
Excellent staff: everybody very helpfull, a groom bring me to my room at the arrival, and show me how everything should be used (light for example). Always somebody here just to help. Location in the center of the city, with many nice restaurants around at walking distance. Price of the breakfeast is too expensive compared to thye european standart: 13 GBP for a classical continental breakfeast, and is you want some eggs, sausage or so (the classical english breakfeast), you will need to pay even more.
The staff were fantastic especially John at the desk who dealt with our bags and got us a taxi, wonderful people you have working at the belfast hilton, hope to be back again soon
The Staff were helpful but obviously frustrated breakfast was chaos and it took 30 mins to organise paying for parking in an alternative garage
Convenience of location Paying heavily to park
Proximity to city centre and odysey arena where we were attending an event.
Staff and food Room could have been cleaner
The beds are so comfortable. Bar is lovely. Room was a bit cold, fault with air conditioning.
Excellent value. Great breakfast. Nice views over Belfast. Hotel now 10 years old. Maintenance not given priority - damaged bathroom door, difficult bath/shower tap. Room 309.
Close to the City Centre ,Lovely views and relaxed setting in bar The only thing I disliked was the price of parking, Very Excessive
The convenience in relation to the town. It had a place to eat late evening.
Friendly, helpful staff. Size of room and cleanliness. Ideal location for accessing Belfast city centre, pubs and restaurants. Easily located from motorway and secure parking just around the corner.
Great location and value for money Traffic noise in ouside room
It was centrally located. Our room was bare but clean There was one member of the staff at the front desk that was particularly unhelpful. One of those people that follows the rules but doesn't go out of her way for anything. Unfortunately, don't remember her name, but she was small, young, and slightly chubby.
Location is spot on for a great weekend in Belfast
the stff were brilliant very helpful and accomodating all the time. the bath i would advise anyone to ask for a bathmat before you have a shower as i had an awful fall but they were so helpful and i would still return.
that is was so close to all the shopping centres and the hotel was easy accessed to
The staff were outstanding, the location was brillent right in the city center, great value for money
General Cleanliness & presentation of hotel. Helpful staff
Nice looking rooms Walls were paper thin.could hear everything from people beside us
central location poor car parking facilities
Central location It is rather ordinary
Found Staff to be very pleasant and extremely helpful Have recommended this hotel to all my family and friends!
I had booked for a non smoking room and was allocated a smoking room. Minor point but it was still an oversight on the hotels part.
friendly atmosphere, good attentive staff in restaurant car park facilities - but this is probably the same in other hotels
Location location location No
Location Carpets in hallways and dining area were dirty.
The hotel restaurant was quite expensive as was the room
Being within walking distance to the shops as this was a Christmas shopping trip. Nothing, liked everything
I Liked the fact the Hotel was not too close and not too far from the shopping centre and the main square. The only thing i didnt like was the quality of food been served during evening meal.
Very good breakfast. It is in a strategic position in the very center of Belfast. Nice and clean the relax area (pool, jacuzzi, turkish bath) the staff was not very friendly, they speak fast and with a strange accent, difficult to be understood. The internet costs a lot 3£ / 1 h.
Rooms are very clean, comfortable and modern
Parking, food, cleanliness, staff Poor views - one of the rooms looked on to huge pipes and was noisy - also that room was cold and should have been heated as it was an accessibility room.
Staff were so helpful and efficent Tea/coffee facility in room
brand new hotel, clean and fresh.
Food very good and free secure car parking is excellent touch. This is our second stay in 7 weeks and will not be our last. My daughter and partner has also stayed here recently They range of draught beers is limited no Smithwicks or McArdles ale
great location just at the back of St Ann's Cathedral. Lots of beautiful restaurants in the area. Only a 10 minute walk into Victoria Square. Room was immaculately clean and the bathroom was very well designed. Free parking was a real bonus! Will definitely be back!
Its location - very convenient to the local shops, restaurants and bars.
Near to city centre with all its attractions-Helpful and friendly staff-Excellent value.
Nice decor comfortable room friendly staff Additional cost for wi fi etc,
The location of the hotel 11am check out. Please that extra hour means so much especially driving back to Fermanagh
First impression was that hotel was lovely- welcoming. Food was tasty. Throw on bottom of bed was extremely dirty and waited 4 hours to get it changed. Lumpy pillows felt like sleeping on the floor. No hadwash in dispenser in bathroom. Steak too bloody , wasnt asked how I wanted it cooked. Young kids on rugby tour running around corirdors shouting and banging doors- no apology when I complained!!! Felt more tired leaving hotel when the Belfast trip was a birthday surprise for my husband.
Very expensive with very limited amenities. The hotel kitchen closes early. SUPER Uncomfortable bed. The room was comparable to a dorm room in college. I requested a quiet room and was placed on the first floor. There is a dj playing loud music in the bar until 1am or so and I was able to hear every word of each song played. My breakfast in the morning wasn't even included and was pricey. I would not recommend or ever go back.
Close to city cente, which made it easy to walk to shops and nightlife Noise from "club" downstairs kept people awake. Located in very loyalist area.
Location is good Very basic. Check out earlier than noon, unless you fancy a 30min delay at reception.
The staff were very pleasant and helpful The view of Sandy Row
The location. Poor/brusque service. Sub-standard facilities (safe didn't work, main light flickered for the entire weekend).
Cllose to shops
Location was good and the room was clean. I felt the clientel were suited to a stag/hen party atmosphere. The fighting outside the door was not helpful to ensuring a comfortable stay.
Convient downtown hotel. Helpful staff, great amenities. Historic grand dame. Bit pricey.
Good room - excellent resturant - great location Was able to write clean me in the dust on the wardrobe shelf. My colleague was unable to check in until after 3pm and only then because we insisted that a room be made available before we left for an afternoon/evening meeting
Great location arrived by train, Great Victoria Street station immediately adjacent to hotel. Concierge were very helpful in arranging tours. The room was not large but was comfortable and very clean.
The very helpful Staff!!
The availability of the Piano Bar into the small hours
Great location, great staff! Room was spacious for 3 people! Enjoyed it very much! Highly recommend
Size and cleanliness of room and large screen TV Poor for guest car parking - I found this a big disappointment
Fast, friendly service, excellent food & accommodation, efficient late bar and the valet car parking facility in a busy City centre is a definate plus.
Location and room layout
Comfortable, very clean, polite staff and good food
Staff were very friendly and patient. My booking wasn't registered with the hotel when i arrived. Unsure if this was a booking.com error or hotel. However the problem was promptly resolved and i had a very pleasant stay.
clean room,good breakfast,easy to get to city centre,good parking
The bedroom was very comfortable and quiet and facilities were good. Breakfast was disappointing. Several items were not in the trays and had to be requested - pork sausages, mushrooms, potato bread, crispy bacon. They were supplied with a rather bad grace and crispy bacon never appeared at all. The food generally was under cooked . No fried eggs were available. The tea pot had no lid - a saucer was used.
convenience of location, surroundings, modern style
The homleness of the whole stay in the hotel and the food brill and pleasent staff we really enjoyed our stay thankyou Nothing everything was perfect...Inever look at reviews
The hotel was great, the staff was very helpful, and I am going to miss the Breakfast.
Good breakfast choice, clean hotel with a good location with a very modern look to it. Checking out took longer than it should as only one desk was in use (there are 3 in total). There was a queue which should not happen around peak times (ie I was checking out at noon)
My Mum & I had an Amazing time could'nt Fault this Hotel or any of the staff in any way.
Clean, modern, friendly staff, good food Very noisey - could clearly hear people talking in other rooms and the corridor at all hours. Difficult to sleep
everything had a fab time thank you n love belfast will go vback again soon.
We got upgraded when we got there due to overbooking, i was extremely impressed with that and i found the staff friendly and helpful.I will be going back There is nothing to complain about we had and excellent holiday
Very pleasant and comfortable hotel no
From the moment you enter the hotel lobby you were greeted with a friendly welcome. Staff very customer focused. Room we stayed in was very luxurious and overall Hotel design was well appointed.
Spacious room, attractive decor, large and well-equipped bathroom with separate bath and shower cubicle, large flatscreen tv with good selection of satellite channels. Hotel staff (not restaurant staff) very helpful and polite. 'Kingsize' bed was actually two singles pushed together, no plug sockets anywhere near bed to charge phone overnight, nowhere to put the soap in the bathroom! Poor service in the restaurant (greasy breakfast, tough pizza, very slow service in the evening).
Beautiful room, quiet and comfortable. Wish we could have stayed longer!
Can't say enough good things about the staff. The receptionist a lovely young girl was unbelievably helpful and upbeat. I ended up chatting on receprtion for 10 minutes before going up to my room. When I ate in the Brasserie again the service was top class. The starter was divine(I had the chargsrilled veg with parma ham & pamrsan) When my main came out I had the Seafood & noodles it was very strong with Corainder and when I spoke to the Staff they instantly took it back and brought me out a fresh bowl which was again beautiful. My eggs Benedict for breakfast was only surpassed by the sheer size and taste of the cheese scone! The setting was very relaxed and informal. I will definitely stay again, if only for the service. In bedroom: Huge Flat screen tv with moveable wall mount so I could work in annexe and have tv on. The bathroom and shower were very tastefully designed. Also had a room safe which was useful. Really close to lots of bars and restaurants if I didn't eat in Brasserie. Still a few teething problems due to being such a new renovation. No broadband in my room, a loose plug fitting but very little, a bit of road noise in early morning.(I'm just being picky)
The location is good and the rooms were big and airy. Nice big bathroom.
There was nothing that was to much trouble for any of the staff, they were lovely, they all had smiles on their faces. When I checked into my room it didn't look like it had been hoovered so when I went down to reception to say so, the next thing I knew was that it had been done and the manageress was totally apolegetic. Will definately stay there again.
An excellent value-for-money hotel. Comfortable, spotlessly clean, and with a friendly ambience. The bed was one of the best we've experienced in any hotel, including several 5 star luxuries around the world, the food was extremely good and very reasonably priced. A lack of dedicated parking was a bit of a nuisance on a dark rainy night. Driving around unfamiliar streets in the dark to find a parking space, then having to walk with the bags in the rain, even though only a few hundred yards (or metres) to the hotel, was not very pleasant.
If I thought of something negative to write, I couldn'T. Fantastic experience! The decor in the dining area could have been better. Tablecloths on tables, fresh flowers (Even if it was one) and window treatments.
The staff members were excellent. Very helpful and knowledgeable. I thoroughly enjoyed my stay. N/A
The room was modern, spacious, very comfortable and everything just worked as it should. I didn't think the Irish breakfast was very good.
The Receptionst who was on duty on our arrival was very welcoming and extremely helpful during our stay Nothing would recomend this to friends and family
Value for money and staff on reception both helpful and friendly.Very close to all the amenities and the city centre. Nothing springs to mind.
Rooms were small but clean. Location was outstanding and staff were very friendly. The price was right, so couldn't ask for much more.
The location was excellent with just a short walk to go shopping and to have a night on the town.
hotel very cloes to shopping centres and motorway and nightlife
The room was clean and warm The food was not good particularly the breakfast.
Staff and restaurant amenities were excellent.
the room is nice and comfy. i'm definitely going back again if i have a chance.
Very conveniently located. Friendly, helpful staff. Excellent value. Decor on the modern side, so a bit boring.
Good staff, good use of space in the rooms Would have liked the bar to be away from the reception area.
Great location and good price Room was very plastic, but def value for money once you know what you are getting
Clean, comfortable, warm and quite. Excellent shower, without noisy plumbing
Rates were cheap and room was clean and warm Comfortable bed Too much noise from next door bar and room was clean but has nothing other than bar soap. You need to even pay for a cup of hot water from lounge. No coffee port in room:
There were crumbs on the desk, the fan in the shower had a centimeter of dust on it and the vinyl floors in the bathroom were stained and dirty. The most disgusting hotel room I have ever been in. We booked online at thee times the rate they were advertising at the hotel. Couldn't believe it!
It is located within walking distance of several places. The price is great on a budget, and the room was very clean. Staff was nice. There is not much bathroom privacy, so make sure you are with someone you are comfortable with. I was, so it wasn't much of a problem. Would prefer a bathroom without automatic light so that I can turn it off quickly if used in the middle of the night, so that it doesn't continue to shine into the room for 20 minutes. Also, local bar next door was a bit noisy from our room. For quiet, request a room further away from bar.
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
Amazing Room and service would highly recommend The selection of food in the great room
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
Everything, customer service brilliant, highly recommended. Nothing.
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
Very high standard of cleanliness and excellent staff
Incredible views over the loche from the Bar, luxurious rooms, and friendly (albeit young!) staff. The spa is beautiful, but extremely over priced. The bar and restaurant is also very expensive. This is a very expensive hotel, I think when you are paying for the privledge of staying in the hotel, the prices for food, drinks and spa treatments should be lowered to bring them more in line with others in Belfast.
Excellent 5 star hotel. Atmosphere, customer service, quality, food all excellent. Very competitive price. Got a free upgrade to the Executive double room too! Great hotel gym but the swimmingpool is small and disappointing. No sauna, one small jacuzzi.
beautiful setting, good facilities Some reception staff were curt and unhelpful. We were attending a reunion and the set dinner on Friday night was not 5-star standard.
Gorgeous! Thank you for taking care of me when I really needed a good rest. The massage in the E'Spa spa was fabulous.
Location - ease of access to Belfast city & airport, quality of room. Facilities Breakfast - quality of some ot the items was lower than I expected of this standard of hotel
Location was superb Breakfast - was a shambles, no greet no take to the seat, no meal, hence the poor score on the Hotel.
relaxing and romantic - it was a real treat to stay and we really spoiled ourselves!! there was a wedding on the same day so staff were busy attending to that and we found it hard to order our lunch and then get our bill
The staff were extremely friendly and helpful. The rooms are large and luxurious. Excellent hotel.
the staff were very helpful but the tiemframe to sort out our problem seemed very long. Our room was noisy from a function on in the new function room so we asked to move and werethen given a suit and a late check out as compensation but as a five star hotel I do not feel this hotel met the standard. There was dust in the rooms and even the suite was in state of disrepair and the shower was blocked so was disappointing
Nice decor, massive bed and le winters restaurant quality for cocktails!!! the curtains were holey and the windows were rotten with mildew
Great hotel and the food in the restaurant was fantastic.
Clean value for money excellent food friendly staff would help if they did room service but over all good The noise on a friday and Saturday nights was unbearable our room was very close to the smoking shelter and from around 10pm till the early hours dont expect much sleep
convenience in town. Staff very helpful when we had problems accessing internet. Once working the system was good.Nice bistro attached
The staff were friendly and helpful the room was clean and airy. The breakfast was reasonable.
The hotel is close to the city which is good, food is good, staff were very good. Breakfast was very good however there was just one member of staff on this shift and he did not have a good memory so when you are in a hurry breakfast was a bit slow
Rooms were clean and tidy ,food was fantastic and staff where very helpfull .I plan on staying again. Should have 4 stars
Awesome views from some rooms - great food also. Beautiful setting. There are a lot of stairs in the house - not for the infirm...
Very comfortable rooms at a reasonable price. Staff always very helpful and polite
Staff was excellent and always ready to help. Breakfasts were delicious. Room was spacious and comfortable. We stayed six nights and enjoyed our stay very much. Our bathroom had shower attachment in the bathtub and should have a grab bar. It was difficult to get out of the tub/shower without help or something to grab.
Room 3 is situated beside the front door and lounge area. Could not sleep until midnight once other guests have left the lounge area
The room was one of the best we have ever stayed in. The owners were very friendly and extremely helpful with any questions about the area or where to eat. The beakfast was exquisite. A gourmet delight.
Where do I start? Great selection of beverages in room. Huge and comfortable bed. Beautiful, homely and cosy house. Staff very firendly and helpful. Amazing breakfast.
Absolutely everything! Could not fault.
Everything None at all
Beautiful, luxurious rooms. Great views over Belfast loch. Gourmet food and excellent service. Quiet location
high standard of fodd /accomm
excellent facilities, very friendly and efficient staff no
The staff were particularly friendly!! They were helpful at both check in and check out. Also the rooms were spacious and cosy. I felt the bathroom could have been a little bit nicer.
Dinner on Saturday in the restaurant, best steak ever tasted. There was no accessible shower in the accessible room we were allocated.
The rooms were nice 2 continental breakfasts & 3 fry breakfasts got charged even though there was only 4 people in the rooms. Also a room service charge of 30 pounds was on the bill even though none of us had ordered room service. When queried it took the staff half an hour to get a breakdown of the what the room service charges were for.
the spa was only brilliant the bed was not so comfortable
The hotel has a pool gym and sauna Our room did not lock we where told to leave our bags on nothing would happen only after I pushed back did we get another room with a working lock then the safe deposit was not working we asked for two repairs but at the end both where not working properly and to top it off our keys kept getting swiped everytime we went out had to keep going to reception to reprogram them
location and value
parking, staff at reception
Service and quality in general
The staff were extremely proffesional and polite.being more than helpfull. Very comfortable hotel room. Thoroughly enjoyed the meal I had in the Bar And Grill Restaurant. The Hotel Bar and Bar & Grill lack atmosphere having a very clinical feel.
The staff on reception were friendly and there was a direct telephone line to a local taxi service that we used as the hotel was quite far away from anywhere! The room was dirty - the carpet had not been hoovered or if it had not very well! There was hair, chocolate, & an elastic band on the floor. The bath had lots of hairs in it as did the bathroom floor.We had to phone down to reception three times before anyone came to clean it and then it was the receptionist who had to come to do it! We went to use the swimming facilities but were told that noone was allowed in the pool without a swimming cap and that we could buy them for £6 each!
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
Great location. The bed was excessively hard.
Friendly and helpful.
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
Decore and the staff
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
We liked the decor, comfort and the attitude of the staff
It was in the perfect location