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the staff were all wonderful, such lovely, helpful people. food and service was amazing. the amount of activities that were offered was very wide and for all ages. it had incredible transport service.i highly recommend this resort n/a i didnt have any problems or worries whilst i stayed there
We don't like this resort at all. The worst resort I have stayed at! Not recommend to anyone! Arrived 12.30 pm to check-in, Staff didn't show us where the room is! Walked into the room-it is still in cleaning process! Walked back to reception-no other room available, asked us to go to the restaurant for 30min until the room is ready, tough for us as having a little toddler with us and he was so tired! Went into the room, the shower hadn't been clean properly, soap mark on the shower! very poor hygiene! Emailed and got confirmation from resort - agreed to arrange airport transfer, appearently nothing been arranged! But still charged us admin fee of arranging transport! Day of checking out of the resort,while loading baggages to shuttle, 3 handcarry bags were mistaken away by staff without asking whose the bags belongs to!
The pool was nice and bar staff friendly. The plumbing was inadequate with poo coming up the basin. I could not eat at the restaurant as there were lots of flies. The mattresses on the loungers were dirty and smelly.
I liked the proximity to the beach I thought the room looked average - sparse furniture, not very inviting.
Had a wonderful 12 night stay. 10 nights in Garden and 2 beach front, both comfortable and lovely accomodations. The Staff and all the Cook Islanders were very nice, helpful and friendly. Thanks to Betsy for a great place to vacation Next trip to Palm Grove - hopefully for 25 nights!!
We liked this resort for its simplicity but mostly its cost. We knew we would only be there at night to sleep, and out during the day doing activities so we did not require much of our room. The room was cleaned daily to a superb standard. Free breakfast daily was a decent amount of food with lovely fresh fruit. We met a lovely couple honeymooning the same time as we where there we became great friends with. The highlight of our stay at the resort was when managment asked us if we would consider moving into the honeymooners resort with them so that they could rent out our room to someone else!! We all laughed hysterically but replied that no, we would not be changing rooms. Cocktail hour was fantastic every night. We would sit on the deck and watch whales swim right by the resort - truly amazing. The room itself was quite sufficient. we had two single beds strapped together to make a king. unfortunately the bedstraps would not stay so by the middle of the night we were back into two single beds with a sheet in the middle waving in the breeze. Speaking of breeze - the air con in the room was fantastic!!! included in the price too!