The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great!
This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.
Name might be misleading
Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.
There were many services that I didn't take advantage of, but the room was clean, comfortable and had a great shower. The hotel was very close to the riverfront and it was a quick trip to the falls park.
Door on the shower appeared to be mounted wrong. Not a big deal, but it let water onto the floor during every shower.
Rooms were clean and comfy. Staff was very friendly.
Half of the lights and outlets were not working. 15+ people in the adjacent room were very noisy (child's birthday party).
Not what I thought it was going to be
Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again.
The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.
A Sight to See. Take in spectacular views of the breathtaking Niagara River from the waterfront Four Points by Sheraton Niagara Falls. Whether you’re here for a wedding, a vacation, or business, we’re just moments away from everything Niagara Falls has to offer. Make Yourself at Home. Dine at our restaurant or relax in our lounge, both of which feature free High Speed Internet Access. Take a dip in our heated indoor pool or get physical at the on-site fitness center. You can even park here for free. Relax Completely. Finish your day with a great night’s sleep in a Four Points by Sheraton Four Comfort Bed™. With 140 well-furnished rooms, a helpful and friendly staff, and a picture-perfect location, you’re sure to enjoy your stay at the Four Points by Sheraton Niagara Falls.
Based on 1,863 reviews
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