Outdated and not clean
Room was not clean when we went in; hotel offered a bottle of wine for the inconvenience. The housekeeping manager came to inspect the room and agreed that it has not been properly cleaned. Seemed somewhat inconvenienced when I asked that the dirty bed sheets also be replaced. Would never go back even if it were free.
Fine location in the middle of Tourist Central
Good location near the falls. It was easy to walk anywhere, or take the Wego bus. We had a great front desk clerk who warmly welcomed us and took good care of us.
The casino across the street has a massive parking garage attached, so the "falls view" from the hotel is mostly a parking garage view, with a sliver of falls visible above it. Elevator call buttons were out. This seems minor, but you should have seen guests stabbing at buttons. Does it work? I dunno, better hit both up and down to see if anything works. Stabbing buttons, no response, stabbing buttons in frustration. So minor, such an easy fix, but such an annoyance. The hotel is surrounded by absolutely awful food options. Expensive and abysmal quality. There are good food options in Niagara Falls: use Yelp to find them and go to them. It will be worth the walk/bus to get away from the horrific food choices near the hotel. And the room had a weird smell. I think someone before us spilled something on the carpet. We stayed only two nights, so we just powered through. Housekeeping should have caught this, though.
Great hotel for a weekend getawayN
Bed was very comfortable with great pillow selection. Employees were all friendly
Need a makeup mirror
It was perfect location. Cat walk across to the casino which was across the street.
There was hair in the shower.
Clean and good staff
There were lots of noise from pipelines inside building and air vents
Good location and staff
No breakfast Wifi doesn't work in the room
A clean and friendly hotel , nice service . Easy a
Nice view from window ! Clean and convenient
Haven't find one to dislike
Self parking wasn't near and soap wasn't full
Easy access to anything and cleanliness
Easy access to casino. Good location for sightseeing and activities.
No refrigerator in room. $20 a night for a fridge is dumb.
Value Location Comfort Cleanliness
Elevators - insufficient number Crowded
have to pay for parking
Niagara Like Never Before. Welcome to the Four Points by Sheraton Niagara Falls Fallsview. Enjoy our convenient location in the heart of the Fallsview District—minutes from the falls and the Hornblower Niagara Cruises, and just one block to the new Scotia Bank Convention Centre. We’re also connected to the Fallsview Casino and Dragonfly Nightclub by an indoor walkway. Just Ask. We meet our guests’ sophisticated expectations with the highest standards of quality in every amenity we provide, and in everything we do. We strive to be ambassadors of distinctive experiences, and we’re here to help you discover Niagara Falls! From our lobby and guest rooms to our restaurants—East Side Mario’s Italian Eatery, Starbucks Café, IHOP, and a new Ruth’s Chris Steak House—we have created a unique hotel for discerning travelers. Stay connected to home or the office with our free wireless High Speed Internet Access. Our resort-style pool and whirlpool are great places to relax. Or get re-energized with a workout in our fitness room. Comfort You’ll Love. Make yourself at home and enjoy an array of comfortable amenities in our 404 guest rooms, many with views of the falls. Get a great night’s sleep in our Four Points by Sheraton Four Comfort Bed™, with its plush triple-sheeting, and down duvets and pillows.
Based on 6,175 reviews
Value for money
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.