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location The hotel had a stale smell, the hall ways were filthy, the room also smelled, was dirty, had peeling wall paper, a running toilet, and the bed linens appeared to have been used. We cancelled that night, however there was no manager available, in this 24/7 industry, until Monday to authorize the cancellation without fees. The card I was given to contact the GM had an invalid phone number, email address, and website. It was very frustrating to deal with all if this while trying to enjoy a weekend away to relax and destress.
Close to falls Outdated and dreary. Poor breakfast.
Walking distance to the falls and the staff was friendly Run down, no wifi, beds where to hard, the pool was not kid friendly at all the breakfast was minimal. The television in our room was really dark and very outdated. And there were large extension cords running all through the halls into different rooms don't know why.
I liked the convenience The room was dirty and dusty. There were spider webs on the lamps by the beds. The breakfast left much to desire. Very outdated. The elevator looks like something pulled out of the 80's.
Close proximity to everything Needs to be up graded
Very close to the falls and very affordable rates. Room has not been updated in quite some time.
the location everything else
Very close to Niagara falls & other main attractions. Free parking so no need to worry on valet charges. Niagara Trolley is nearby hotel to visit all the attractions. Nice breakfast included. Value for money with comfortable stay for family. Breakfast time can be extended to little more.
Nice service for the value you pay.
I liked the. That the rooms were nice and clran. House keeping was good! Construction hammeribg sawing drilling every. Morning every day of my stay. When i addressed the staff they werent that helpful. Due to there inconvenience i had to change rooms move and pack all my bbelongings. That was there overall solution? ??? No free night etc. Completely dissatisfied! !! After staying there for 2week and spent alot of noney to stay.
Its proximity to the state park and all the restaurant. Also the person checking us in was very sweet. She ended up upgrading us for free from a single king bed room to a 2 queen bed room with the canadian skyline view, at no extra cost. For the price we paid, i was hoping free breakfast should have been included, but it wasn't.
Location was good The room I was in had some obvious water damage on the ceiling and the room had a mildew odor probably do to the mold and mildew in the ceiling and walls. The room had new carpet but I think that it was just covering up some water damage. Room 104 is where I stayed and the view looked into the utility roof. Just needs some minor updates.
Pool, clean, close to falls, Dennys attached, parking free. Elevator was broken, no staff was around to help carry bags up 3 flights of stairs. I was told elevator would be fixed in a day or so. I was there the entire weekend and didn't see anyone working on the elevator. Front desk area seems to be extremely short staffed.
Only stayed 1 night. For less than $80.00, very clean room, friendly staff, walking distance to casino and Denny's is part of hotel. Definitely a good deal for the money. And a better area than further up the road! Don't believe there was anything we didn't like.
Beds were acceptable. This room had 2 comfortable queen size beds, pillows with various firmness and clean, soft linens. Although the hotel is clearly under renovations the changes are being done at convenient hours and with little disturbance to the guests. Of corse that's based on the one Thursday night to Friday afternoon I spent there. A dated hotel for sure; the carpet and wall paper prove that. Gray on gray is a depressing color combination and is only made worse by poor lighting in the hallways and rooms. The room came with basically just the beds, no fridge in the room, a single bar of soap and no breakfast in the morning. I have come accustomed to even mediocre hotels offering a simple continental, but no luck here. None of those were advertised so to be fair I got what I asked for. Water pressure was awful. My 7th floor room barely had enough water pressure to engage the shower head. I'm glad this was the end of my business trip and I had the extra time to shower with such bad water pressure.
Location and staff were great. Building was rundown and dirty. Doors would not close inside and outside doors would not lock. They gave us another room and it was worse. We were in the elevator and the doors would not open. We had to push the door open to get out. They then put an out of order sign on it. Which left one old elevator for the whole building. Take the stairs and try to get the first floor. They say that they doing repairs but nothing was being done the whole time we were there. It could be a great place to stay if management would do a lot of work on the building.
I had a last minute emergency and couldn't make my trip. The hotel policy was to not refund me any money and keep the entire amount.
Excelente ubicación, limpio y buen precio
1. The room was very spacious and looked renovated. 2. The hotel is quite close to the falls and rainbow bridge. 3. Bus stop is very closeby 1. The hallway carpets looked like they needed some cleaning. 2. It would take quite a while for hot water to run. 3. Some rooms face a helicopter ride. The take off and landing were very loud even with windows closed. Better noise insulation will certainly help.
Its close to the falls and not outrageously expensive. Had an awesome vacation!
Unfortunately we only got to stay one night. The hotel was within walking distance to the Falls as well as many other attractions and resturants. The rooms were clean and spacious. Oh and those beds were heaven after a long day in the Park.
We had an amazing time, very close to the Niagara Falls (walking distant), staff was great, bed was super comfortable, clean bathroom and room. Very satisfied with our stay. I would come back. The buffet breakfast at TGIF was overpriced, and it didn't taste too good or fresh.
I like the area and all of the surrounding site. It was a.most enjoyable weekend. It was very exciting. I liked everything about my weekend.
Suite is large. They have false advertising. Website shows pictures of views that are nothing like what I got. When making reservations I asked for the 20th floor or higher. The agent did not tell me that those were not available. I got 10th floor and that view was NOTHING like what their website shows as a 10th floor view. I was SO angry. If I had known that they didn't have anything available above 20th, I would have booked elsewhere.
Trash in ice machine room left for two days. Melon ring on floor of elevator left for two days.
Good but not great location. Good but not great rooms. Excellent staff.
The hotel restaurants were fabulous. The kids enjoyed the rainforest cafe and arcade. The pool was just okay, doesn't seemed well maintained. We were not told by anyone not to go beyond the hotel and casino after night fall. The area beyond should not be visited at night by anyone. It is very dangerous. There are no rooms with niagra falls view as stated in their advertisement...and you cannot see them lit up at night. Disappointing!
Everything was perfect. Not 1 complaint about anything.
Staff was friendly and accommodating
Gentleman at check in and check out was very helpful and friendly. No closet or coat rack in room. Toilet is very low to the floor
The beds were soo comfortable! Where were the recycling containers? We felt horrible having to throw away our glass bottles in the Starbucks / lobby area.
Close to waterfall The room was dirty. My daughter got lice from there. For that price I was expecting clean room
Great location rooms surprisingly modern and roomy gift shop is reasonable too! Ice machine was down
Location. Close to Casino and several night spots Floors and bathroom were dirty. Rub a dub scrub needed for toilet and shower. Smelled like someone smoked in room?
The point is nice. not clean.
good location a little old hotel
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Not bad this hotel.
Location and amenities provided Floors could be cleaner
This was definitely a one star motel. It was not a 2 star hotel. That said, it was in a great location, walking distance to all the main attractions. This was definitely a one star motel. It was not a 2 star hotel. It was older and showing wear and moderately clean.
Location close to the falls Room was dirty Dirty bathroom Dirty bed sheets
This guest did not leave comments about this hotel.
the location. Flour and bed are not clean.
Super location - 15 minute walk to the falls, 5 minutes to food court and restaurants. The room was nice and clean. Office staff were friendly and helpful. Two lamps did not work. The back window could not be closed and locked. The towel rack came loose on one end. Overgrown bushes in the back obscured any possible view and allowed insects in at night.
The butler house was beautiful. I'm a bit confused as to why I paid the price I did on kayak.com compared to the prices on the butler houses website though. The house is clean and quiet. The owner was amazing and friendly. They suggested walking around the neighborhood to sites of interest and honestly some of the neighborhood seemed a bit ghetto.
They owners were adorable. They made every effort to make us feel welcome!
location needs to be repaired and updated.
The only compliment I could give this hotel is that it is close enough to walk to the Falls. The neighborhood is not so great, but it's also close to other hotels (in case you find you want to stay elsewhere) and tourist shops. The phone in the room didn't work but management let me use the office phone during business hours. Room was filled w/thick cigarette smoke odor. Made us cough & gag, asthma patient would have attack. Mgmt refused to change room, gave us air freshener! Smells combined made things worst, had to open ac & door for hours. Room’s door lock barely worked - serious safety risk! When I tried locking door it wouldn't lock, let alone close properly into place. Mgmt showed me how to correctly “handle” the knob so door would close/lock. Blocked door w/heavy furniture just in case. Bed was dirty, didn't want to risk bedbugs. Dirty towels, no flush toilet. Local merchants said this place was trash. Current mgmt doesn't keep in good condition, don’t care, only want money. Don’t ever book with no-name hotel. Pay more for quality & comfort. stay away!!!!
Owner very helpful recommending places to eat and to visit. Cleanliness and state of repair of room. Cable tv was disconnected, when connected, poor reception. Overpriced for quality of the hotel.
Nothing at all! The inn is extremely dirty and lacks basic facilities as: functioning air-conditioner, normal and sufficient towels, etc. The Wi-Fi is interrupted frequently and the whole equipment is old and eroded.
It was the worst place that anyone could have stayed. The sheets were nasty, there was a whole in the ceiling. It smelled awful. It was such a disappointment. I have never stayed in a more dismal environment ever. And paying $149.00 for a room like that? There were other indiviudals who had checked in who complained of the same problems. This faciliy should not be listed. Everyting
nothing that we liked at this hotel. it is a rather overpriced motel with rooms in a very ppor condition (broken furniture, entrance door barely closing, etc). We were glad there was no bed bug though as once we entered the room this was our main concern
the hot tub, and it was quite ok to stay in there....
It was run down and had little in the way of amenities
room was dirty,drawer in dresser was missing.not enough outlets for tv,microwave,frig.had to unplug one to use other.
It was very cheap to Niagara falls, walking distance. Car parking easy and Manager or owner was very friendly and honest. yes it is not too high start hotel but good for staying for Niagara falls. Nice hot water though in shower rooms.