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It is close enough to the city (3 km away), which is nice and quiet. There are eateries within walking distance. There is microwave in the room which is great. The room may not be luxurious, but it is definitely clean and functional and reasonably priced. It would be nice if there was bread, toast, jam and butter, instead of the mini breaded croissants, muffins and donuts that you can get from at the neighbourhood grocery store.
It was quiet. The owners were very pleasant to talk with. We went for breakfast, but there really was no breakfast as advertised, just a snack-in-a-corner.
only good thing about the hotel its 5mins to the falls. there where no kind of breakfast laundry room was not updated and the rooms where small.
i won't stay over there. there are no towel in the washroom and we ask for the towel, and we found out the towel is so dirty. air-conditioner make big noisy. basketfast is so poor. a lot of cockroaches in the washroom. very dirty.
Free parking We were given a room where the wifi signal did not reach. The breakfast was a joke
It's good but juste for 1 ou 2 nights you can't seet for taking your breakfast
The hotel was within easy reach of the town centre, the room was clean and comfortable and the price was good. The complementary breakfast was a little sparse.
they dont give breakfest, just a muffin and coffee
Comfy and silent Alarm clock did not work, stains on rug
Great value for the money. No hidden fees The door didn't lock from the inside and in the morning we figured out that it locked automatically.
Attended a conference.
no wireless even though the room suggests its complimentry
I need working wifi when I stay at a motel, and this hotel didn't have it. Everything else was adequate, but they claim to have Internet/wifi and it was unusable. I'm fairly certain it's a modem issue, but when I called the front desk the reply I got was, "Well, it's working for me". Rather than admitting they have outdated or non-functioning wifi, they tried to imply it was my laptop or user error that was the problem.
It's proximity to my work !!! The wireless connection was so poor I could not long on the server.
We were allowed to check in early for a wedding, guest services even googled directions to the wedding location. Room had fridge, micro, ironing etc and a very good breakfast. A budget hotel located conveniently for biking the Welland Canal and to visit the wine district. Bathroom was tired, could benefit from reno.
A very good experience making the commencement of our visit to Canada memorable. The continental breakfast was an additional bonus. No lift to upper floor.
The room was very clean and the staff was excellant.
Staff were pleasant but they were from the hotel next door. Actual blood on towels, which was disgusting. Room smelled musty and unclean. Otherwise everything in the hotel worked.
Location to the falls. Breakfast not included.
Close to Niagara falls. Nice front desk staff Confused about hotel building. Two on location, inn and hotel. Assumed the hotel was it.
Good deal for an expensive city. Walking distance of everywhere I wanted to go. No bells and whistles just a straightforward room. I recommend the heart shaped jacuzzi rooms. Staff was extremely nice, went out of their way to help our group An ironing board would have been useful, but not really recommending anything that would just drive the cost up
Location was great! The front desk which was located nex door the people were very nice My key kept not working Had to go back twice to get it re-done
This guest did not leave comments about this hotel.
Location is excellent! Room a little outdated but location makes up for it!
walking distance to the attractions. It was just a place to sleep. could of been cleaner. Outdated. old beds.
It needs to be said that there is no elevators and that everything you need to do from check in/out, to getting ice, to buying a drink involves going to the hotel next door, not sure if it is in the process of being bought out but very inconvenient.
Location to everything around Niagara Falls. We were able to walk everywhere. No wifi. Were were able to pick up the signal from the main hotel sometimes, but it wasn't always direct.
Location Old hotel. No internet and check-in across the street.
Great location Very dated room and I had to hike up three floors, no elevators. Old style TV and air conditioner unit was extremely loud.
Beds were really comfortable. The staff were helpful. Loved the kids pool adjacent to the swimming pool. Good water pressure in the room shower. Location was great! Far enough from the hustle and bustle, but close enough to walk or catch the WeGo bus. Dated! But clean. Torn carpet, old fixtures. Wifi was terrible unless you were in the lobby. Breakfast was a little expensive.
Fairly close to the falls. There was an indoor pool. Rooms are in need of essential repairs. Our shower and bath tub was backed up, had leaky faucets for the sink. Rusted bath tub that suggested there might be a bigger moisture issue in the bathroom. The wall paper was clearly paling off the walls around the entire room. The double beds were the most lumpy and uncomfortable things we've had to sleep on.
My 11 year old daughter is not shy when it comes to asking for help. She befriended one of the housekeepers, Darlene, early on in our stay. Darlene was so kind to my daughter even making sure to tell me what a ray of sunshine she was.
location and the beds and the price
The buffet breakfast for $10 per adult. Walking distance to the falls and Clifton Hill We were placed on the first floor which felt like a basement. The rooms were outdated, musty and damp. The carpet was loose and needs to be cleaned. The cleaning staff cleaned half of the room, my son made the 2nd bed and they left towels on the floor. The adjoining room, which was family, had their room door left open. The amount paid per room, I was hoping for something a little nicer. I felt that because we booked with an outside agency, we were stuck in the basement instead of the main building which was nicer. There was signs stating there was vacancy, so I'm sure we didn't have to be put where we were.
what i like in this hotel is the calmness of the area and the staff was so friendly. it's better if they enhance better their services. I didn't like being obliged to go to the elevator's area to be able to connect to wireless internet. I suggest to extend the coverage to the rooms walkway at least.
I loved the pool, hottub, sauna area. Great for families!! Rooms a bit dated; however, doesn't matter. Price was right and very clean. No lunch available - restaurant closed on Monday of the March break?? Seriously. Also, breakfast included for a flat rate would've been a nice touch.
Clean room, very nice staff and close to everything. Pool was clean and relaxing after a hot day at the falls. Hotel is far enough from the crowds but easy walk to falls and US side and Clifton Hill. The parking at $15 for guests and non guests are the same, somewhat ridiculous. The breakfast buffet is $10 and no free coffee at the hotel lobby. Very high prices after spending money to stay there.
The sliding glass door opened. False advertising. No restaurant or bar - advertised but was told it was seasonal Front desk staff rude Wifi - only available in hallway by the elevators and lobby Spoke to staff and was told hotel was full they didnt guarantee wifi. Would have stayed elsewhere if this was the case. No air conditioning. This was huge!!! Thought ac was broken and was told that weather was getting colder and the hotel had turned off the ac and turned on all of the heaters. It was 68 degrees. I have travelled all over and stayed in 2 star to 5 star hotels. Never have I been told that I could no longer use my ac. Not sure if this is an issue with kayak or Travel lodge but this is clearly false advertising. Also, when the heater/fan did come on it spit water out onto the floor and bed.
The service was great, good directions and they gave us a late checkout. We booked a city view room but got a corner room looking over the pool and parking
I liked the location and was amazingly surprise if the facilities offered as well as the room lay out. Parking was right there and even though we were 5 mins walking distance from the falls and all the entertainment we were away from the noise. N/A
The Jacuzzi in the room was nice. The air conditioning was a life saver. Plenty of towels. Pillows were a little small on the King sized bed. A balcony would have been nice.
Location, Staff, Cleanliness, Price SLOW wifi
for what you get out of the price to stay it is a good deal
I like that the non smoking rooms are far enough away from the smoking rooms. The 'continental breakfast' leaves much to be desired.
Good location for the price Should of had microwave or coffee maker in room
we found it to be quiet at night,which was nice,we were close enuf to attractions,but not caught up in the hustle of it. coulda had more towels,with the hot tub suite...a robe woulda of been nice also.
The room was very comfortable and spacious.Would reccomend No complaints had everything we wanted
i did not like anything. staff treated me as a child. could not even bring friends into my room without being questioned by staff. the way the manager treated me with no respect.
The great location and accommodating staff. The amenities were lacking but were comparable to those at nearby locations.
Great location for the Falls, easy walking distance, car not necessary to move aroung the area. Very comfortable bed, good hot water, quiet room. Good value for the area Room cleaning was not so good, spilled food behind the dresser. Continrntal breakfast wa pretty basic
The room was clean and comfortable. 1. There were no real breakfast there - only some cookies. 2. I was unable to get the real invoice for my stay.
Close to the attractions, clean rooms, free parking Still has poor breakfast options, hard to find room in basement
Parking is not included if purchased through someone other than Motel 6. There was an issue with the shower.
Standard hotel, with comfy beds. For two days parking in the parking lot, it came to 20 something dollars.
Just the basis, but excellent for the price. A great value.
The room was very clean Had to pay for parking inspite of the hotel being far from hotel also the room was very small
It was extremely clean, and it met my expectations and I would do business with them again. My neighbors. They were loud.
Friendly Staff Noisy room, people in the next room weren't that loud but everything they said could be clearly overheard.
It was really close to the USA and Canada border. It was very close to the Seneca Casino we walked. Shopping we had to drive a bit but was great. It's really outdated. The pillows are not great. The WiFi didn't work for some reason.
Front desk staff were more than willing to provide some of the amenities not available in the room, hotel was very clean, close to attractions and highway Toilet seemed to get clogged very easily
Basic hotel but clean and fresh with very good staff. Lots of on-site parking and within easy walking distance of the Falls and other attractions.
Value, cleanliness, comfort, great staff and location to the falls Additional parking fee BUT ALL (or at least most) of the "falls area" hotels/motels are charging this fee
third time there and everything was okay we do not like having to pay for parking and we were lucky to find a parking spot sice there were cars even parked on the grass on the street. Also since i paid for the room in advance and since it was approved i do not like haing to pay a $50 deposit on my visa card especially since it will not be refunded till later.For these reasons i may not return to this motel
Nothing Very poor quality. I would not stay there again.
The staff was extremely friendly, helpful, and kind. The location in relation to the falls was perfect. It was a nice walk and was just far enough away. The bed was slightly stiff, but wasn't too bad for us because we only stayed for one night.
it was close to the falls and very economical, nice staff.
The hotel staff were very friendly and helpful. The hotel was quiet and not too far to walk to the falls. The hotel staff let us leave our car parked in the parking lot after we checked out while we explored the falls. Good value, you get what you pay for. Pool was out of order and the "non-smoking" room smelt strongly of smoke. The lay-out of the room was very old and used, though it wasn't dirty as such.
Nothing Everything was bad and dirty about the Sunset Inn. We stayed there 3 nights and they never cleaned the room. Their price was also higher than other places. This place should be removed from the web site.
The room was a good size. Bed was small but comfortable. Staff was very friendly and courteous. Continental breakfast is a large overstatement for toast and coffee.
It is a nice place with pool. Pool and the area around it was very clean. The only thing I did not like was the service. We had three rooms. But there were not enough towels for all the people. Our rooms were never cleaned once we leave the room, we had tell them to make sure they clean the room. The place is nice but could use improvement in the service.
We stayed with the entire family and had two really spacious rooms. The rooms were clean and comfortable. Maybe the breakfast is a bit improvised, but the managers / staff really make efforts to make people feel comfortable.
Staff was nice and fantastic! A Great place for the price. Everything we needed was there (towels, soap, etc.) and if we needed anything, we would ask and get it. New mattresses and lamps because the place was getting renovated. Smells old, but we brought febreeze and that worked fine.
That the front desk adhered to the needs of me and my roomates and they were very courteous and respectful. I did not like how uncomfortable a setting it was. It was a very sketchy hotel to stay at.
friendly,helpful staff, close to sights
We booked our hotel using kayak and hotels.com. Once we got to the hotel we notice the parking lot was almost empty (not normal for Niagara Falls). The ''manager' show us the room, the walls had graffiti on them (male parts), the bathroom was dirty, there was pee stains on the floor, mirrors dirty, etc. once i removed the blanket from the bed the sheets where stain and there was cigarette ashes and a used match. I asked the manager to show me another room, and the next room was even worse, he finally showed me another one and I said.. are you cleaning the room? he said the rooms were clean. I asked for my money back, he said to me call the website. I called hotels.com and they said.. we will cancel the room but there is not refund. I spoke with hotels.com management and they didn't do nothing to help, they basically they told me to bad so sad and suck it up. The pictures on the website doesnt match the rooms, the rooms are not in sanitary conditions to be rented, there is construction material everywhere. The saddest part is that while we were dealing with the 'manager' another two couples where dealing with the same situation, their money didnt get back, the hotel is a scam. either you stay in the most filthy room ever or you dont get your money back. Thanks God I am a resident from the falls and I have gone to the city hall to put a complain, I am calling the tourist department and the health department. I was so disappointed that hotels.com didnt do a thing to help or at least to show some support or empathy.
l was book hotel in your website, totally inconsistent with the online description，Outdoor swimming pool did not open, no water， Thirty two inch television is actually only a very small old-fashioned TV, And also no signal does not work，I ordered a king bed room, give me a queen bed room, all are not correspond, too bad, I'd like a refund
Room avoid size hot tub was great AC not working very well no knob to turn on properly Tiles in bathroom ceiling need to be replaced
The only thing that made the stay worth it was the included breakfast, it was actually pretty good! The room was sketchy! There was a dead bug on the bathroom counter and wrappers and dried up food under the beds. The indoor pool had white specks floating around in it, the hot tub was empty, and the doors that said "Keep Doors Shut at All Times" were open with extension cords running from them! The male staff at the front desk were short and to the point. We felt like the hotel staff were doing the bare minimum to get by.
Breakfast was ok The staff was very short and didn't care much. The hotel room wasn't clean at all carpet smelled bad and room was so old and run down
The staff was nice I booked the room 12 days before my arrival. I called hotel a night before my arrival to tell I will come late in the night of my arrival. Then when we arrived at 11:50, July 2nd, they gave us their worst room- as the staff said, it was the last room. I could book such a bad quality room for a much lower price on 6/20/2010! What was the benefit of booking 12 days ahead?
Location, location, location... this hotel has easy access to the Niagara Falls tourist spots. The buildings were run-down, the room was dark.
location and price breakfast
The customer service There was maintenance being done early in the morning. Was never informed of this. Would not stay there again.
You get what you pay for. It's too far from the falls, holes in the walls, paint peeling from the walls. Bath tubs are old and dirty looking. It needs to be updated. So many other reason why not to stay to list.
Free breakfast was okay. Quick check in and check out. Cheap. Rooms smelt disgusting, holes and cracks in walls, stained towels and sheets, cold shower water, air conditioning unit that did not work, dirty floors and walls, dirty pool area.
Fair for the price.
absolutly nothing. we found mould, dirty towels and underware behind the furniture. other guest 3 rooms down were outside smoking pot and drinking outside their room, not something i needed my 9 year old daughter to see. There was no long distance on the phone and the front desk went to do not disturb at 10:30.
the room was clean. The heater was not working so the room was freezing. It was in the low 40's when we stayed at the place. It could be a bit more presentable by changing the bed cover to something more modern along with the window treatment. The window treatment was partly falling apart.
Price was OK, Owner was friendly and accomodating. Housekeeping was terrible. Wrong size sheets on the bed, four days in a row. one bath towel for two people, no tissue. One roll of toilet paper. One SMALL bar of soap for two people for four days. Electric went out on the last day. (OK, not the owner's fault).
It's a funky cheap motel. Sheets were clean, room was clean and staff was friendly.
It was very close to Canada eh
Yakuzi and red lights!
Friendly staff, on city bus route Black mold in bathroom yeck, towel racks were missing
location was good and the price was better than all the other hotels i looked at
Nothing....this motel is disgusting and I am never going there again. I am surprised we actually have hotels like that in canada Motel was dirty and stinking, outdoor pool was dirty, the yard was dirthy, the staff tricked us to get a 2 queen beds room wen we booked a family suite. We never got the family suite.
I liked the fact that after the first night of no heat in my room, I had to go and ask for the manager to turn it on in my room. When the sun went down the second day, a nice fellow came and brought a portable plug in heater for me. No one asked me how I was doing- ever. No housekeeping inquiries by any employee for a fresh towel or sheet or blanket.
Pleasant desk clerk. Close to bus stop. Free breakfast. Price was ridiculously high but it was a holiday weekend. Older outdated facility. A loud group of people were gathered in the parking lot visiting with each other; they were too loud, made it difficult to go to sleep. Breakfast dining area is very tiny, only two tables, barely any room to move around.
good value and good breakfast for money not close to the Falls, but we knew it
Older hotel but clean. It is a few miles from falls. Would stay there again.
Great place to stay..can't beat the price.
Very friendly atmosphere, nice environment. Clean room and bathroom. Easily accessed and close to Clifton Hill and the Falls. The owner was very informative about the activities and the attractions at the Falls The breakfast, even though it was satisfactory, was rather poor with mainly sweet tastes (nutella, jam and honey). The decoration and style of the motel can be more fashionable and refurbished.
Came from the US to stay at Niagara falls. The hotel is older, but very clean and the owners are very accommodating. The breakfast was surprisingly good, and the rooms are equipped with a stove/sink/refrigerator, and has pots/pans/table settings, which is nice when you're traveling. The outside area was very nice with a pool, playground, and picnic area with a grill. The outside area was decorated with plenty of flowers the the owners keep up very well. Overall, or would definitely recommend it. The tv in our room went in and out (my parents said theirs worked fine so maybe it was just our room), and there were not very many outlets (so you had to unplug the AC to plug in the coffee pot)...But these were minor inconveniences.
I loved the friendliness of the lady that was running it....made me feel right at home!!
The staff, and the outside area The lock on the door didn't work well.
Nothing! Everything! Staff was rude, prices way too high, rooms very small, location awful.
Had a good pool. BBQ facilities for visitor use. Management were friendly and helpful. Quiet and restfull.
The Rex is family owned and the members I met were fantastic. Very helpful, friendly and super kind. It was my birthday weekend and left a beautiful flower bouquet and note and both nights warm pasteries were left in our room. The bed was a little uncomfortable but other then that everything else was great!
The staff tried to provide good service, and the hotel appeared relatively clean for its vintage. Bathroom was very small with no horizontal surfaces to set things down, other than the top of the toilet tank. The curtains let the lights from the parking lot into the room, so it could not be made completely dark. The room was not quiet, due to road noise and plumbing. There was no thermostat to control room temperature, but the room was heated.
Very friendly, nice, comfy, clean rooms. Location was good, 10 - 15 minutes walking to city center and the falls. Complimentary breakfast was a nice touch, the homemade pastries were delicious! :) Can definately recommend and will stay there again.
This is a truly wonderful place. The staff are exceptional and made a huge difference to our enjoyment of our visit. They provided great suggestions and helped us to structure our visit. The rooms are delightful. The breakfast, microwave, coffee machine and refrigerator, as well as free internet access were extra pluses. This place is a real find, and we would strongly encourage anyone with a car to select it over other hotel and motel options.
The hotel staff/owners are very friendly and helpful. They obviously care about making their guests stay a pleasant as possible. We enjoyed our stay. The main room is nicely decorated however the bathroom could use some updating.
Family owned motel with a great hostess. She was above and beyond helpful in our short stay in Niagara Falls!