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Everyone was sooo eager to please
Clean rooms, well appointed, good breakfast excellent value for the money
I found the staff was kind and helpful. Breakfast was also quite good.
Space-feel in the Hotel is good. Breakfast & Diner room is not very 'lifely' I met the cleaning girl twice in my room. There is no check if I am in or not.
Spacious room, quite new, respectable design
Quiet place. Good for business. Simple breakfast. No dinner available at certain times of the year. Internet should be for free; a good advantage to atract new customers.
The Reception member of staff Dominic was extremely helpful when we had problems with the car we had hired. He was very friendly and professional throughout our stay. The restaurant food was also fantastic as was the service. Directions from the motorway very clear. None whatsoever!
Newly build hotel. They have real shower cubicle, not the break your neck bath-tub set-up Floor-tiles in the rooms. Tended to be a bit cold in winter.
Internet is not free
The fact that I could have my dog with me in my room. The breakfast was mediocre.
Friendly staff an for Italy they offer a satisfiable breakfast Coffee at breakfast for Italy pretty worse
Space, bathroom No internet in the room
Near Porta Susa Train Station Clean room Good breakfast Helpful, friendly staff Bed/pillows not so comfortable Slight smell in room Older decor Tiny shower
Hotel staff is really kind and they helped me a lot. Spacious room, very clean bathrooms and very central location (just 1 min walk from Porta Susa station where there is the stop of airport bus lines also. I definitely suggest this hotel.
Location, staff friendliness
Location Everything was OK.
The hotel was very convenient for Turin's Porta Susa station which was directly opposite. We had a large room and once we had asked for softer pillows it was comfortable and quiet. Although old fashioned this hotel was very good value for money and the breakfast was excellent.
The friendly helpful staff and the position so close to the railway station.
Hotel located very close to the airport bus route. Pleasant staff. Rooms clean and well maintained. Not a very central location. No tea/coffee making facility provided.
Excellent location, fair price / quality ratio
We preferred this hotel over competition because of the indoor pool, which unfortunately was closed.
Exceptinally central and very good service
It has the best location in Turin, i had amazing time with friends I think it was the best experience for me in Italy. I was surprised by the Italian law of iron, i was shocked when the receptionist told me that I can't have an iron because it was by the law plus I wasn't informed earlier about it.
Located in excellent point, high quality rooms, very comfortable During breakfast there is no tea on the self service table, the waiters are not asking what do we need
room The recommendation for a local restaurant - it was terrible
Location - excellent; price for 3 nights excellent (third of what is quoted as usual price per night); quiet; wonderful view of Torino from 6th floor room; luxury room with excellent en-suite and service was excellent with many excellent nibbles with tea and bar.
That you do feel welcome from all of the staff especially those in the bar.
I have been upgraded in a suite. Excellent. Lobby unpersonal and not welcoming
The quite unique realized dream of an art déco-hotel, with all details in excellent function and fashion.
Great location! Found a great price for my stay for business. Would stay here every time Im in Turin.
we enjoy there because of our best locaton . it"s restaurant was cusy and the food was delicious with nice design .
Very good location to the main Turin railway station, airport bus stop, city buses and trams. Room was very clean, breakfast really good, staff friendly
the location but the excellent service, from the breakfast buffet as well as spotless room and the tiny service of soaps, liquid, bar fridge and towels. furthermore the staff is always so attentive and helpful.
If you only want to sleep this hotel is a perfect choice.
Price, staff, bar, proximity to train station. Wireless internet was not free.
I was unhappy with the room, however the girls at the desk say it is the most asked for room. Too small and close for me. Breakfast was good and the location could not have been better. The staff were able to book be and extra night without too much fuss.
Excellent quality and location for the price. The staff were friendly and helpful and the breakfast adequate. The BBC News 24 channel was on the blink and the bread rolls on the Sunday had seen better days.
Very good location, tasty breakfasts, friendly staff. For this value of money the hotel is good.
right in Porta Nuova and easy access to most of the highlights of Turin I mistakenly chose to have the room with 2 beds, and they were really tiny beds. What I needed was one reasonably sized bed because I was by myself.
The hotel is clean and near rail station and good breakfast. We are very glad of our staying in this hotel.
comfort of hotel,buffet free
The location and its proximity to Porta Susa is particularly important for train travellers. Via Cernaia, where it is located, is one of Torino's many colonnaded streets which is very useful when the weather is inclement, or even when it is very sunny, and is close to many cafés and restaurants. The weather, but the hotel cannot be responsible for that and its location mitigated the situation.
The hotel is really well located. I was able to do early check-in at 11 a.m. There is free of charge mineral water in the minibar. For early leavers (before the breakfast starts) they offer coffee and snacks in the bar next to the lobby. The climate control in the room was extremely loud. I went to breakfast room some 20 min before the end time and notices that they just removed the empty plates instead of filling up them with additional food.
Clean, Fiendly staff and central location.
Location and value for money.
Polite manner to guests no room internet connections, poor delivery of messages
Location Not four star level. No soul
Good location No iron available, lifts wereonly big enough for 2 people with little luggage. Bathroom was tiny, were told on arrival that restaurant closed at 11.30, when we went to order at 11.10 we were told it was closed.
Conveniently located hotel with everything you need - including free WiFi.
Very Central, next to trainb station and subway. Clean, Nice Staff, Would Stay Again
Good service and excellent buffet breajfast
The breakfast The parking was a nightmare, I own an expensive Maserati and was told by the reception that the only parking they could offer was any one of three independant garages who pack in as many cars as they can. Not in the least reasurring when then person running the garage says ' give us your keys and I'll try and squeeze it in later'
I was upgraded to a better room for free. Room was too cold.
Convenience - ideally located
i liked the proximity to the station. The buffet breakfast was excellent and i liked the fact that i saw a well known australian football coach having breakfast one morning. The hotel needs renovation on the inside as everything is worn out and lets a beautiful hotel down. Coffee making facilities would have been nice.
Great staff and fitness room open 24 hours a day furnitures a little bit old
Kindness of staff, location just in front of central station. Breakfast was poor, not enough sweet cakes.
The hotel is in the centre of Torino, just opposit Puerta Nouva. The bed was fantastic, you have the possibility to choose between different pillows.Bathroom was quite big. The room I stayed at need renovation (carpet).
nice location and value for money
For our purposes the hotel was perfect. We enjoyed our stay and felt like honored guests. Nothing. Everything was fine.
very spacious rooms, huge bed, comfy robes and slippers. great location close to shops and major piazzas
Good location. Friendly staff
Convenient location near the main train station in (Torino Porta Nuova) and on the edge of main city shopping and museum district Energetic staff willing to help Nice views from top floor rooms One staff member was new to the hotel and gave a number of wrong information details which caused us some issues, but she worked hard to correct the issues once discovered. Wireless internet was slow and disconnected frequently Have to put door keycard in slot once in room to turn on all all power and heating/cooling, so room was quite hot after returning from a day out and took quite a while to cool once returned - no way to have the AC on enough to keep it from getting super hot w/o leaving a key card in it all day long. Also unable to charge electronics when not there *everything turns off*. This was common in many rooms we used in Switzerland and Italy
Close location to the city centre, good breakfast and silence in the room.
good location with ease acess to many attraction areas no available bussiness office and no internet facility outside the room
the proximity of the hotel to the train station - it was important for me to get to the station as soon as i could in the morning, so this was very beneficial. There were hardly many advertisements on locals for medium priced to higher priced restaurants & pubs.
The location in the city center of Torino.Breakfast was good. Cleanliness was bad, especially the dust on the walls.Staff was too noisy when they started closing the breakfast room at 10 am. Price of the room 125€ is a little bit expensive regarding the offer.
Comfort and peace
comfort/ budgets; regular breakfast/ perfect location for our main. no problems
I appreciated the friendly staff, good breakfast and great location. I was disappointed in the very expensive internet facilities and would recommend the hotelgroup to change this because it is a unnecessary negative.
We had a brilliant stay at the hotel really pleased with the room and the location was brilliant, the balcony was a added bonus where we sat in evenings to watch the world go by. Breakfast was excellent with loads to choose from.
Friendly and helpfull staff. Excellent Restaurant
The garage Hospitality and Reception staff
the breakfast and size of room the noice on the street during the night
The hotel is very convenience with bus/tram stop in front of hotel lobby and metro station Vinzaglio is right in the corner of the block (50m away). Good breakfast with 5 different flavors of fresh baked croissant. Free lobby WiFi (It's 30min per section. You can ask for multiple section). - The lobby entrance steps were not easy for people traveling with large or heavy luggage. Especially just went through Airport Express->DoraFly->metro with show display stuff in my luggage. - Phone inside the room doesn't have notes/signs about how to dial between rooms nor international calls. - Bathtub drain problem was really bad
Good value for a weekend break for quality hotel. Secure parking good breakfast buffet. Whilst close to Metro only takes you to train station which is still a 15 minute walk to centre. Parking expensive a t 22 euros a night. Too far to walk to town and then explore. Noisy from traffic as on main street.
Proximity to my meeting place 1) The room was smelling bad. 2) When I asked if the room had internet connection the answer was YES and no further information about how was given ... Thus I had to go upstairs to find out that I had to buy a special card and then come down again to buy one ...
the staff was great, and so were the rooms we chose the hotel because we thought it was in walking distance from downtown. In reality it was not as we arrived at a different train station. But it worked out pretty well as there is a bus just in front of the hotel and we were downtown in a matter of minutes. The people at the hotel were just great!
The quality and location of the hotel Because I mistakenly thought I had paid for the hotel in advance, the female receptionist made me feel like I was refusing to pay the bill.
taxis in front of the hotel
very central and modern the architectural design and the colours are "peculiar" - all very dark... remembers the movie "Shining", just the child with the bicycle missing...quite expensive in general
I really enjoyed my stay at the Golden Palace, the room was fantastic!!!!! I was disapointed that the pool was shut during summer time for maintenance, bit ridiculous during hot season
Friendly and generally helpful staff
Good staff, pleasant room and bathroom, generally well-run. There is some very bad art.
Friendliness of Bar staff, Spa area, late checkout We had to move room at 1am as the heating control was not working at the room was much too hot
big room in modern style, mostly indifferent staf, good location, nice spa
The Golden Palace was beyond our wildest expectations, its a beutiful hotel with the very best of facilities and the staff cound not be more helpful and kind. We have traveled widly and found that the Golden Palace is one of the very best Hotels we have ever stayed in. We canot recommend this hotel highly enough.
It's modern and clean and maintains a high standard Not really
The breakfast was excellent, especially as compared to the Italian hotel 'standards'
Room is as described. Very comfortable and hotel very well located. Staff was friendly and helpfull
Some "non-smoking" rooms are used by smokers. The hotel staff appeared to be unaware of this
Being able to walk on the roof and actually be in the Fiat Factory Parking, access from car park to hotel with heavy bags was poor.
Well decorated,good breakfast,helpful staff...
Style and service lack of restaurant options and no leisure facilities
the young lady at the reception on saturday morning was exquisite - her manners and communication skills should make your hotel proud - you are very lucky of having her with you
great Hotel in a great location with an extremely professional and friendly staff
Rooms are quite spatious, as well as the bathroom, parking comfortably located TV is quite old
Nice historical building, beautifully redesigned
The room was huge but too warm. We had to open the windows to cool the place down. We only booked because of the use of the building for the Italian Job film. Didn't realise the location was a fair walk to the Piazza's. No reference to the film in the hotel reception or any of the literature in the room. We did ask for access to the roof and this was not a problem.
It's at the Lingotto!!! Chocolates in the room as it was our honeymoon. Reception staff excellent. Not a hotel for holidays more set up for business users.
The hotel is very comfortable. Its location made it possible for us to walk all around the central part of the city - we did not use the transport at all! The room was very comfortable, modern and really made us feel at home. The staff was professional and friendly, we received all the help we asked for. We have just completed our vacation in Italy, and this was undoubtedly one of the best hotels we stayed in. It is also rather inexpensive, especially compared with the hotels in the lakes' region, that are, from our experience, much less comfortable and significantly more expensive. We enjoyed this hotel greatly and were really sorry to leave.
good location, nice staff, clean room, good breakfast, very quiet. A supermarket very close for different necesities. We would like to have restaurant for the lunch.
Internet connection for 14E total for the whole stay up to 15 days. Nice secured underground parking, however additional fee 10E per night. There's a food shop next to the hotel. There is an open terrace for breakfast, if weather is OK. Generally nice hotel for reasonable price, as for Italy. The location is not very good for sightseeing.
Helpful hotel staff, safe and comfortable garage, good service, clean rooms. Location is not the best but fair close to the center
Very courteous staff. A few of them spoke English and those who did not tried to be responsive as possible Better restaurant hours. I only had breakfast there the restaurant was closed often. Comfort- the rooms were very cold and the heat did not adjust. The bathroom was warm. (smile)
The people in the reception, were so helpful, kind and friendly.... The short walk to the city center was max 15 min... for us no problem, The parking was super if you have a car that is packed and do not want to take everything with you.
Nice and comfortable rooms. Great bathroom and mattresses. Includes parking place. Not close to city center, but taxi reacheable for 8 euros.
Location. No bars open.
The hotel is close to the downtown, quite enough, clean and it's easy to park the car Expensive extras
personal touch, location and ambience
the central possition of the hotel
Excellent location, nice decor. Breakfast could have been better.
GREAT LOCATION! beautiful room. quiet, clean, big! the ugliest doors I have seen in a hotel! and weird lobby layout/decor + sometimes "family style" service but courteous and responsive. not practical if you have a car. strange layout of breakfast room leaves everyone sitting tightly around a huge table.
the location in the historic part of the city , the design of the rooms and lobby . the lack of service , parking far from the hotel . nobody to help you with luggage or to park the car .
Nicely designed and big room. Breakfast was rich in variety and well prepared. The spot is perfect since it is on the city center.
The location and breakfast. One girl at the front desk was very rude when we first arrived. We had been walking for hours in the rain with our loaded backpacks and just wanted to check in and lie down. I couldn't believe the attitude we got. Luckily, we didn't see her for the rest of our time there.
The location of the hotel is ideal for those who need to stay close to all city's amenities and main centers of business I found the single room somehow poor in terms of comfort and quality of the furniture, especially considering the price paid for its rent
Helpful & friendly staff Bvlgari bath products not for bookings made via booking.com. Lack of privacy: one big table in stead of separate tables in the breakfast room; Big window in the bathroom with Venetian blinds (not closing well) looking out on a courtyard – the other apartments around the courtyard can most likely see the bathroom…
Yes,for three days the aircondition unit in the room was not working.it was jammed at 27.3 degree. Despite the calls to the reception. The general manager was supposed to sent me an opology note and some sort of compensation yesterday 28 sept.i ask you to follow up this note..
breakfast and staff friendliness The price of the room was high
Hotel staff, Architectural design
The breakfast in the morning, the help at the front desk. At ties the music in the dinning area was too loud.
The Room Ceiling Height I am frustrated still waiting for your hotel to unblock my credit card!!! Please help!!!!
MRI Course They do not provide Iron.
the design of the hall and dining room is super. Jogging on the roof of FIAT fantastic
The staff was helpful, though usually late when you ask for something. To be honest, they try their best, but it is not always enough. I booked a delux room. However, when I got there, they said that all rooms are delux and the same. The room is really bad and the design is awful. Walls are white and you can see black stains here and there
Large comfortable room with good food.
location, facilities, ambiance the hotel staff were very poorly trained for a hotel of that quality
situation, room was quiet atmosphere
The colours and total design of hall/stairs is really nice, easy to climb and enjoy ! Breakfast tasty and varied. One doesn't need a new toothbrush every day. Difficult to get temperature in room below 22 C.
Quite new hotel, very confortable rooms, and nice taste. Service staff very pleasant.
excellent quality of bedding, nice spacious room, functional design, very good location, superb architecture
interior design, staff service, hammam service
excellent location, the presence of a hammam bath, good breakfast I would like to get a better cleaning the bathroom
This is a very attractive, modern hotel with comfortable, well-equipped rooms and helpful staff. The location is only minutes from the city centre, the palaces and the shopping areas. The hotel has its own high-security section in the underground carpark next door. Although the staff were very helpful, we got the impression that they were under a certain amount of pressure at times. Two of the lights in our room were not working and, despite reporting this on the first day, the problem was not dealt with
Hotel position is a big plus. It is in the historical centre of Torino , but very quite.
clean, city center, size of the room, breakfast, design, facilities, very good service. I got an upgrade for a small suit.
good breakfast but it was extra, great parking
Location is convenient for my business contact and close to restaurants and shops
Close to the underground and convenient for places of my interest. The reception and its staff.
Good ambience, comfortable rooms and nice location.
Easy to find and close to Airport Lounge is a little too small and no atmosphere
The metro to the city centre was directly opposite the hotel. The view of the Alps from the room was amazing! Good breakfast selection. Lots of parking for cars. Modern room and bathroom design. Overall a great hotel, and would definitely stay there again. The aircon in the room did not work.
tutto perfetto! value for money
business nature food, gym
Location was good for our trip. Rooms were of a high quality. Poor facilities, no cold beer in the bar and no coffee at breakfast! I think the hotel had just re-opened after a re-fit but if they were open for business I would expect the basics to be provided. Some of our party ordered breakfast in the room and it never arrived. Hopefully they will improve.
The hotel was in a very handy location to the shops, cafe's & restaurants, they were all within walking distance of the hotel. Also the room was very nicely furnished and clean and the internet was very easy to access in the room.
comfort of rooms, central position of hotel
Lovely hotel, very clean with large rooms, staff excellent air con not too good and hot/warm water not in much suply
The free breakfast was terrific and featured gluten free bread and pastry. The bed was comfortable and the price was right.
It is a great hotel with a perfect location central in Turin. The breakfast is very nice. So was the room with a comfy bed that had a duvet and not only blankets. I had booked a single room but they upgraded me to a delux double room free of charge. There was only few non-italian tv stations and they were all either sports- or news channels.
Very large comfortable room, excellent facilities, more 5 star than 4 star.
comfortable and warm room. The bed was a bit hard
friendly reception staff, nice room, large selection at breakfast The bathroom was a bit old and not as nice as the room. It would have been nice to have a make-up mirror in the bathroom. Also the door knob on the bathroom door was different than any I've ever seen. If you close the bathroom door, you cannot open it without pushing a button on the door knob even if it's not locked! I spent 15 minutes in the bathroom trying to figure out how to get out. I should have told the reception, but I forgot about it. It would be a good idea to have a sign on the inside of the door. The breakfast was very nice but the room was very small. The staff is trained to clear the tables immediately because the room is so small and when we got up to get more food our table was cleared and almost given to someone else.