Front Desk Staff Courtesy Very noisy guests kept me awake all night !!!
I really don't know who gave them 4 stars! It is a 2 or maybe 3 star
Near the Center,helpfull desk staff not changing the sheets, room service not 24 hours, and internet expensive
The service was very efficient without being effusive. Minimal toiletries.
Excellent, helpful attitude of front desk staff. Excellent breakfast. Convenient parking. Good accessibility to the city and shops. The floor in the bedroom (room 402) was uncomfortably uneven. The charge for internet access was unreasnably high.
the hotel staff was not good in qiding to other location in the city .I experience this three times they never gave me the right diriction.
room was old, but clean and confortable enough.
The location and the general cleanliness and comfort of the room The parking was 18 euros a day which I think is a lot to ask for guests staying at the hotel.
The room was a nice size for Europe. The staff was great. The breakfast is crazy expensive.
hotel staff was very nice :) more equipments for gym would be appreciated
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
location, room and amenities. great business center should not charge for internet access
Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
That it was situated next to the Rhine The extra charges, i.e. garage parking
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
We had a peasant stay!
breakfast swimming pool out of order
Very friendly stuff. Rooms were quite big and compfortable. WIFI was available but did not work neither in my room or my colleague's room. Spent 4 days there and did not manage to connect to internet within this time. Would have expected that stuff takes it more seriously and tries to fix the problem.
The hotel was in an excellent location, the room was large and the internet worked well. Food was only average and the room was not particularly cleaned well each day.
Everything about the hotel was great. The service that we received from the staff at reception were exceptional. They were all well informed and helpful.
Locaition. Building.breakfast.facilities at the room Cleaning of the room
Very helpful staff at front desk. Allowed us to check in early AM due to early arriving flight. Need more & better info re use of spa facilities. No safety info re use of eg sauna for first time users
The staff are wounderful. They are very helpful and alwas available to help. It will be a great loss if you do not stay in Radison blu Hotel Schwarzer Bock. I hope to come back again Everything is prtfect and well studied. Is is unfair to say anegative word.
Noisy room, noisy air conditioning, noisy and vibration from people walking in the corridor, carpet with holes in, noise from equipment outside room, old-fashioned, small dark rooms, poor breakfast, slow service
It was just nice
Very friendly and polite staff. I found food leftovers in the minibar and clearly visble dirt (a sort of white flakes with a diameter of approx. 4 mm) in the bathroom under the sink.Very discomforting to put it politely.
Bathroom was extreamy small...shower was even smaller. No signs in front to identify the the EuroHotel!
The hotel was very conveniently located for our travel purpose. The room was clean & comfortable. The check-in personnel were very friendly & the breakfast buffet was great.
This hotel was over priced! The restuarant & bar was closed on our nights stay because of a wedding - the receptionist did not know about that. At 5am the fire alarm went off, we could not contact the duty person as no night reception. Someone phoned the police & fire brigade. After 30 minutes of the alarm sounding fire brigade had not arrived nor staff. We had paid the previous evening as we were due to leave sharp after breakfast but gave up & left 5.30am. Unfortunately in our hurry to evacuate the building I did not pick up a feedback form but will try to contact the company about their poor procedures. The location of the hotel was on an industrial estate not in the town.
The reataurant was great! I woke up at 2:00am to use the bathroom and we had no electricity. It was so dark,we couldn't see at all. Tried the phone, but no one answered.
rate is not so expensive; free WI FI at the lobby; shoe brushing machine at the lobby; next to highway and convenient if need to go to airport/Frankfurt by car difficult to locate the hotel when we drove on the road.
Hotel advertised as "international", but lady at reception desk didn't speak English.
the room was pretty big. also the bathroom was ok. very far from the city itself, 20 minutes by bus, hard to reach without a car. it's more a highway hotel than a city hotel.
The location to the Frankfurt airport was excellent - only 15 minutes away and all autobahn. Also the hotel was right off the autobahn, but still quiet. Parking was behind the hotel with no door to the back so you had to walk all the way around the hotel to the front door - this wouldn't be too bad except it was pouring rain!
Near my business The restaurant menu is limited - ok if you like schnitzel!
It's the second time in this hotel for me.Great location and nice and quite.There is a restaurant next door offer Great schnitzel!!!! Highly recommend!
Nice country atmosphere and friendly staff
The breakfast and the bathroom.
The Staff application to the festive promotion was excellent, staff were very committed and produced an excellent service overall The parking arrangements were a not flexible enough, the staff could have applied themselves to 'working' in the stadt parking (P2) area, opposite the hotel, a little better due to the relaxed Christmas rules and regualtions - thereby saving many guests the extra driving up the ice/snow bound hill onto a poorly surfaced parking extension area.
Good location for sightseeing, friendly staffs, very nice breakfast!! Room was also cute (separated guest house). Door lock at room was sometimes not working when locking by key from outside. No clicking feeling of the lock, just feel like key was slipping in the lock. Better to fix it. I will tell the room# if necessary.
Location and the price was nice. it's like a cozy little family owned country hotel. They even delivered our luggage to the train station. nothing particular.
Restaurant was very nice and clean, and breakfast was very good. The economy room we booked was not in the hotel but located down the block about 200 yards away. The room was very clean but also very small. The bed consisted of two single mattresses placed together in a single wooden frame and every time you moved it made a lot of noise (like a very squeaky floor). There was no internet in the room. There was one computer terminal in the main hotel that was available for free in the daytime/early evening only.
room and service I like all. It is a good hoitel
comfortable till now,, No
Spend next to nothing, get everything you need in a room. No complaints.
The restaurant was excellent. The parking lots are far to small and very unpractical
The room is big and the beds are comfrotable The breakfast was not that great, also the room had No hot water after midnight which was very inconvienient, the room was too warm
I had asked for de luxe double room, and l got a suite, which l was very impressed with, especially as l was meeting some new people. It was an excellent start. Good breakfast The suite was great, but the bathroom was badly designed, especially the shower, and the water temperature was never very hot.
the hotel did not except the American VAT form.
Clean and efficient staff. Good restaurant.
food was good di d not sleep well Traffic was to much.Also it was not warm enough with a thin duvet,there shold be another one in the cuboard
close to the station and to the restaurant area, friendly and helpful staff. The restaurant next to the hotel(belong to the hotel) Rossini was one of the best Italian restaurant I have ever been.Don't miss their fish soup the room we were given was a smoker's room. they chaged for us the next day though. There are any steps to the room difficult when you have lauggage with you.
Wiesbaden is lovely town. Location and surrounding atmosphere of hotel is also good.
Our room and bathroom were on the larger side for a European hotel. Breakfast buffet had both hot and cold items-very nice. All staff was extremely friendly and helpful. This hotel is in a beautiful building, very well located to shopping and scenic locations.
Noisy bed, no english tv channels
Clean, nice staff, rich breakfasts, comfortable dining room A few more stairs from garage to the lobby (i.e. no lift)
the quiet neiborhood , parking availabilities, very good breakfast, nice staff, the entrance of minibar girl during the stay to check the minibar.
near to dkd hospital no
the balcony some of the reception staff
The staff were very friendly, after a tough day it was a pleasant arrival!
the area no
Hotel staff was exeptionally kind and helpful.
the room was suburd (we stayed in 706) when checking in the personnel was not really friendly. they spoke to you without looking at you. at the reservation we ask for a children's bed, and when we got to our room, late at night, the bed was standing outside the hall. not even in our room!
Style from 70th, but comfortable and fair price. Quiet location, easy parking. indoor parking stink. Just park outside.
Everything More leaflet information about sehenswurdigkeiten
very comfortable and homely good central location
Friendly staff. Excellent central location with lots of shopping, sightseeing, restaurants and a dance studio all close by. The hotel is ust off the the main street in a courtyard so a bit quieter. Really nice comfortable room. Pretty breakfast room. The bathroom has almost no surfaces to put stuff on. The toilet was a bit tempermental. There is not enough sound-proofing between guest rooms. Maybe I'm spoiled by larger, more expensive hotels. But the price was right. I would stay here again.
The staff was very nice and the hotel was pretty clean. The mattress and the pillow was uncomfortable (quite soft) but I understand that this is subjective
very good breakfast and near everything (Rivercruises and railwaystation) no fridge in the room, very bad noise suppression
The hotel room was very clean and tidy and the staff friendly. There were no hot drink facilities in the room and so i was charged for the cup of tea that i wanted upon my arrival. It would have been nice to have been provided with a kettle and some tea bags/coffee sachets etc..
Great location, friendly staff. Good variety for breakfast.
Central Position. For the rest basic services. Room and bathroom small but serviceable. Friendly staff. Cleaning OK. Price reasonable.
Clossness to the Station and some of the city sights
Car Park was part of the Hotel, not on the Street as with some Hotels. No complaints at all.
Close proximity to River Tours Train noise at all hours of the night was like staying next to an Airport.
Being offered a better room than first reserved for us. Good service staff prepared with information on the time tables of everything moving and the "weinguts" in the area. The towels had a sour smell - perhaps they were folded before entirely dry?
Very nice food/dinner and good view at Hotel restaurant. Room temperature was too hot and could not adjust it by my self
Surroundings are magnificant, hotel have great atmosphere, the "wine- lady" was more than excellent. The train almost running through your room every 10 minutes, the old man at the restaurant was ironic beyond friendly, the food was ok but very German.
The hotel staff was very kind. We arrive late when the kitchen was closing but they could offer us some salads and fish. The environment is nice and the decoration classic with old furniture.
Courtesy of staff, style of rooms, riverside location, breakfast overlooking the Rhine, opportunity to walk though the vineyards on Hoellenberg the poor mark for comfort reflects dim bedside lights - so dim as to make reading in bed impossible. I did draw this to the attention of the hotel on check-out
We were delighted with your historic hotel.... our room was beautiful and well appointed. Our meal in your restaurant was world-class gourmet... truly a culinary experience of the highest quality. The cleanliness of the room could be improved.... stained carpet and abundant spider webs inside the top windows.... not up to the standard of a hotel of your quality.
Amazing rooms!!! Great value for money. The breakfast buffet was rather poor. though the staff ready to offer better range on request
The building.The sumptuous furnishings. The decor. The rooms. The food. The dining experience. The breakfast. The dining room staff. The price. The free parking behind hotel. The collection of historic photos on the walls. The reception staff. No help with luggage. Not told of the elevator. Not shown room. I have already written re these points to the hotel but they did not detract from the enjoyable stay. Smoking is allowed in the semi enclosed terrace, thereby denying it to non-smokers. When I ticked the "excellent" for staff, I was specifically referring to the dining room. Very noisy railway is only forty yards away.
Traveled in Europe for 21 days, this was the best Hotel that we stayed in. The staff was beyond excellent, I would say Perfect! The suite was incredible. The Chef in the restaurant was a Master, the best dining experience we had on the trip. The wait staff in the restaurant was excellent. a very special thanks to Herr Boris, we arrived a day before our reservation and he found a way to let us stay that extra day. If we didnt have plane reservations already we would have stayed several more days. One final note The view of the Rhine river from our balcony was beyond description, I kept telling my wife, "Its good to be a King!" When we go back to Germany we will be staying here again. Not one thing. People made comments about the trains, well its like that at 90% of the hotels along the Rhine. My suggestion is to travel with a sound machine, we do and we slept like babies.
wi fi charging
Location and access.Close to most ammenities.
convenient and easy to find small beds, not enough pillows
The Staff was very friendly and Helpfull at all times.
internet didnt work in our room
Really close to highway connections; strategic to whom have business with opel or hyundai/kia facilities based in Russelsheim. No possibility to have a dinner, no restaurant in. By the way there's an express take away few meters way, and several pubs, but I wonder a 4 stars hotel haven't a restaurant room!!
The bed is really comfortable. Toilet is clean. Free internet. No drinking water. Tap water is a bit salty. Should have at least an electric kettle for making coffee or tea.
Friendly staff, large room
Breakfirst menu wans't that good.(Additonal 12EUR)
location the wiev from our window in the room
Position of hotel good and central. Clean rooms and breakfast reasonable. Rooms small and thought very expensive for service received. No one on reception after 6pm.
The excellent reception both by the owners (I think so) and empoyées; the breakfast service was very good too. I have nothing to mention against this hotel.
Food was good + central location
Breakfast was very good, staff very friendly and welcoming Nothing
Breakfast is good. There is a lift in the hotel. Room is quite at night. Good recommendation by the staff for a restaurant for dinner. The room has no view. There are stairs in the room to the toilet. No staff around between 7pm to 7am.
The people and service - so friendly and helpful. The place - everything so nice and clean. no tea making facilities (as in most German hotels..)
Parking, centrally located and good breakfast Bathroom old
Excellent hotel. Clean, modern and comfortable. The room was a little on the small side but very comfortable.
personal atmosfere and quiet at night
The location How to get into the hotel after mid-night.
This is our third stay at the hotel. The owner, Herr Schaefer, goes out of his way to make you feel welcome and the restaurant prepares wonderful meals. It is a lovely setting on the river. There is free WiFi in the room. There is no lift.
The staff is friendly and helpful and the hotel provides many amenities for the price. It's location on the water is also nice. No lift.
problems are solved quick and easy. Very friendly staff during our weekend stay there were 3 weddings.!
Lovely traditional hotel, friendly staff, great location, lovely split level room with balcony
Wonderful look and wonderful food. We received excellent service after we found the desk clerk. Hard to find. Hotel desk staff difficult to locate.
is something to like at this hotel??? very, very dirty rooms with bad smel, in the bathroom you can find shampoo from a hotel of Tunis, hair conditioner from a French hotel, breakfast very simply and not suficient, we don`t have possibilities to drink a water after 10 p.m.
Friendly staff. Not a luxury hotel but comfortable accomodation with character and a good restaurant.
nothing very dirty, breakfast very poor...etc, etc.
Shoud be refreshed (the rooms)
Waking up late because the location inside a courtyard was so peaceful although a stone's throw from the Rhine and busy road and railway. The walk along the Rhine into town made it a bonus being just outside the centre. Good personal service. We were asked what time we wanted breakfast!
The hotel was chosen as nothing else was available.
A quiet stay near the motorway and within 2 miles of the inner city without the noice and the high prices It is a bit difficult to checkin late
Customer service, character hotel and good, inclusive breakfast. Close to bus Bit of aeroplane noise
The convenience of the hotel to the old part of town , the rail station and to the airport.Enjoyed seeing old town and visiting areas close by.
We stay at the Hammer am Bahnhof every year. Coming and going to the L. A. area these are our arriving and leaving stops in Europe. I knew Mr. Hammer, and I must say that the new management is at least as good as the old one, in serving their guests as it was by Mr. Hammer. Connections to all international train lines. Rine/Main ship tours. 20 minutes from the Airport FRA by train to Mainz.
Great location in center of Mainz ,opposite the Train station it is great for futhrer trips to Rhein region.Great value for money, clean room with air con and comfortable bed+ good choice for breakfast,makes stay at hotel Hammer nice experience.We are coming back.
Location, and we had a very nice room with a view over the transport center plaza. It was not noisy and made for interesting viewing of people, trains, buses, taxis, trolleys and bicycles all making their way to somewhere. It was picturesque with evening lighting. We used the convenience of the train station after sailing the Rhein from Mainz to Koblenz. We rode the train back to Mainz and were steps from the hotel. The restuarant was not open in the evening. It is difficult to find by car, but excellent for public transportation.
Location. Right across the street from rail station and tram stops
The receptionist was very helpful. The continental breakfast was excellent. The shower drained slowly
It was very close to the train station. You could walk to the main part of Mainz in a few minutes.
Great location. Not noisy at all (unless we had the windows open!). Great staff, very helpful and friendly. The spa was not really much of a spa...old and not very appealing.
Away from the crowded
Super breakfast, relaxing environment away from the city (yet close enough to get into town by a short taxi ride). Was not impressed with the cleanliness considering the prices charged. Perhaps it was supposed to be part of the rustic hunting lodge-type charm of the facility.
Staff were helpful and friendly, the food was excellent and the hotel setting beautiful and peaceful
Excellent country location for walking/chilling out. The bedroom was quite dark and some colour would help to brighten up the room- we were located in the house in the garden.
Friendly restaurant staff, dressing gowns in the room, swimming pool, secure parking
I arrived at 10pm but they kept the restaurant open for me.
Location of the ex hunting lodge is great for a get away, in the hills, near the forests. We liked the chairlift down to the Rhine, rooms clean and comfy. Plenty of free parking on site, car would be essential here. Restaurant was excellent, dinner great and breakfast was one of the biggest food spreads I'd seen. Nothing, all great.
Room, Grounds and Dining no
I like to have rich Breakfast and better room.
Very comfortable rooms and extremely friendly staff
The family that owns it, it's really nice and makes you feel like being at home.
just 20 minutes by S-Bahn from the heart of Franfurt. Very friendly, helpful, multilingual owner, decent breakfast, clean room, quiet, wine cheaper than water ... getting there from Hahn airport by bus and 2 trains
Great area The room needed to be cleaned and the area behind the hotel was very messy, this is what we looked out onto from our room.
The people were friendly and the room was warm, if a bit basic. The dinner menu in their restaurant for the evening was very restricted, though well cooked. A wider selection would have been nice.The typically German-style breakfast selection was good and well prepared. The narrowish menu
The staff was very friendly and really tried their best. Great breakfast. It was a interesting hotel with strange sounds during the night. Woke up of knockings and pounds in the wall, couldnt really localize the sound. It wasnt natural. If you like a strange village with strange things happening and strange people, this is the place for you! My best memory of a long trip! The room planning was okay, but strange. Our superior room was not superior, it was very small. Strange poundings and knockings in the wall and floor in the middle of the night. The free parking was only free a few hours during the night. The free internet was only free when mentioning I read it on the booking site.
The location was great and the staff very nice. No
This is actually restaurent. It is difficult to call it "Hotel"
Charming building and surroundings.
The hotel staff were very friendly and made us welcome. The atmosphere was lively and typical of the area.