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Good location, easy access to train station, comfortable rooms. Portions of the building can be noisy at night (street noise), when requesting an iron for the 3rd time, the front desk simply told me maybe all the staff was busy and shrugged off the service request. I left with wrinkled clothes.
Easy access to transport means (bus and train), clean rooms. Nothing special.
The location to the railway /bus station.The staff were excellent and the room was comfortable and spacious.We were given a ticket on arrival which allowed free travel on bus and train within the Mainz/ Wiesbaden area. Bus/tram stop outside hotel. The price of breakfast.
Excellent hotel in ideal location. Great value for money and the cleanest room I have ever had.
The attitude and service of the staff was excellent! The rooms were comfortable, and well maintained. N/A
Clean and modern, easy to use room facilities. Easy to access from the train station. Free internet access which is speedy enough for watching websites and reading news but no good for skype or multimedia Small fridge with drinks (chargeable) which can accommodate a few small additional items. Public transport (which is extremely effective) free during the stay to the hotel and steps away from the hotel entrance. Staff friendly and helpful. Access to the parking facility not clearly signposted and charged additionally at 15 euros a day - this is not clear when booking via Kayak (hotel probably not responsible for this). Visitor has to choose between the noise of the air conditioning and the noise of the traffic if opening the windows. No facility to brew a cup of tea or coffee in the room. Speedier internet access available at a charge (not tried if really better than the free one).
Good location, comfortable beds, very clean rooms and hotel, staff was ok but could of been better. Internet was very expensive and so was the breakfast for what you get.
Personnel friendly and helpful.
It was centrally located in Mainz near the Bahnhof with parking downstairs below the hotel. Reception personnel (except for Sunday morning) were not very friendly. No greeting, no smiling...I felt like I was an inconvenience. Also, I noticed there was only one towel in the bathroom for my wife and I. I called at 1600 and asked for another towel. I had to call again at 2030 because we still did not have another towel. Not a very good response for a 4-star hotel.
Very comfortable and clean rooms. The staff was extremely helpful and we really appreciated the fact that we were given a free ride ticket for local buses and trains to Wiesbaden.
Great location next to the train / bus station Friendly stuff Clean rooms with comfortable beds and everything you need Wi-fi is slow and spotty
Clean tidy good location near the train station, but not close enough to hear the noise of the trains. Staff very efficient and friendly, no problems at all.
Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
We had a peasant stay!
That it was situated next to the Rhine The extra charges, i.e. garage parking
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
location, room and amenities. great business center should not charge for internet access
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
Good breakfast and location Wi-fi at $20 a night.
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
Service was too good. Everything was good.
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
Good location and comfortable room. Breakfast buffet was impressive cost of parking
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
Roomy room No wifi in room unless you paid
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
cleanliness of the room, view of the room
Nice room, good view of Rhine river, excellent restaurant overlooking Rhine river, modern decor, underground parking with quick access to elevator. Price of buffet breakfast was too high for leisure travelers without an business expense account.
The view of the vineyards and Rhein River was very nice. The location was convenient. The hotel is situated between two railroad tracks that pass approximately 100 yards on either side. The trains run several times per hour throughout the night. If you're a light sleeper, the sound may wake you.
We had a problem with our eldest son who was arriving by train late at night. The front desk staff were absolutely terrific at helping us with anything we needed, particularly the young lady who was on duty the evening that we checked in. Extremely helpful and accommodating, she deserves recognition for her friendly and helpful attitude. Also, your restaurant staff were very courteous and friendly. I also appreciated the close proximity to both rail stations, the rivers, and the short walking distance to shopping. Although the restaurant food was delicious, I did find the prices rather high.
Exceptional service. Smart hotel. Good location. No air conditioning
We requested a sheet or light blanket because the duvets were too hot. The staff said none were available. How could that be if they use sheets to make up the bed?
very clean ,and very good location
Room is very comfortable, outside view is good
Excellent location but....... out of date furnishings (espcially bathrooms) quite loud due to trains passing nearby
Great location and good breakfast, although pricey. Would only recommend it based on the location. I had nothing but problems with the bookings, starting with the booking process initially, which I was assured by booking.com had been sorted. Explained the situation again at the hotel, who made me believe initially that it was all looked after, then 2 days after nobody had any trace of the conversation and I had to forward my email confirmation following an hour of discussion to receive the quoted price. They also still have smoking rooms, so it can smell of smoke if the window is left open over night. I was offered a drinks voucher for compensation and was then initially advised at the restaurant (as they don't have a bar) that this was only for drinks up to 3-3.50 Euro. 2nd waiter was finally helpful, but it left poor view of the hotel.
We came to Bingen for an outdoor jazz festival and the hotel staff handled the event with flexibility. Around 19:30 the wind and rain stopped the music. We went to dinner and returned to find that the music had been moved into a conference room in the hotel. At check out I was charged for breakfast even though I didn't book or request the meal. The staff was very polite and removed the charge.
The design, comfort, clealiness and the good treatment offered by the staff. Excellent and valuable breakfast. The location was not good, although convenient for me.
Clean, quiet room. Nice breakfast.
This place has got a remarkable amount of lovely and surprising design details. You would not expect such an island of beauty in this area at all.
very pleasant staff, wonderful decor, and an exceptional breakfast. OUr children were leaving to return to Canada the following day and it was a wonderful way to end the summer, lingering over a healthy breakfast with great coffee. Also, the hotel gave a marvellous recommendation for a restaurant, where we celebrated my birthday - excellent food and just a 10 minute walk from the hotel - ideal!!! Thank you nothing
Staff answered my question immediately about church services in the vicinity.
The staff always made me feel welcome, the first impression is always a lasting impression when one is greeted with pure professionalism. The staff is just great..........................................
Excellent restaurant Stairs in and out of hotel means hauling luggage. A luggage ramp would be a worthy addition.
The facilities. Parking.
very clean, good breakfast
the spa was excellent
Excellent value for money hotel, clean and quiet, polite staff, sadly did not get a chance to use poool and spa which looked brand new.
Quiet yet convenient location. Good size rooms. Only 10 minutes walk from the main station and 10 minutes to the town centre. Excellent restaurant for dinner with an interesting menu and very attentive staff
Comfort and quietness of room, excellent breakfast and good quality food in characterful restaurant, convenience of garage parking
Room very good and the breakfast is great. Good price if you book in advance.
Room comfort was excelent and good location ( very quiet )
Every one was very friendly and helpful Bar drinks were extremely expensive €7.50 for vodka and €2.50 for the coke.
Staff friendly and helpful, Room big and clean enough, comfortable and clean bathroom with bathtub. No Smoking in the Hotel only outside, calm and relaxed. Breakfast 18 Euros per Person!!!!
Location, cleanliness. Fitness area was small and TOO HOT.
Situated in a quiet part of the city but well within walking distance of Main railway station and city centre
Location relevant to our destination was ideal Standard of houskeeping staff is very low
access to public transport and places to eat very central hence can get really noisy in weekends.The pillows provided are really flat and for a person like me who prefer good support need at least 4.
Staff charming & helpful, 24 hour check-in accommodates late arrival from Frankfurt Hahn Airport, shuttle bus drops off & picks up outside the hotel, facilities to leave luggage on the day of departure very much appreciated. Location to railway station made the Konigshof ideal as a base to travel to the Mosel or further south Not dislikes but 2 small points, facilities to make a hot drink in the room would be very appreciated or perhaps a cold/hot drinks vending machine in the hotel lobby perhaps
Everything was better than expected. Quite, spacious, lift, wireless internet, centrally located and clean. Best value-for-money hotel that we stayed in during our 21 day visit through Europe. Breakfast was superb. Nothing
Helpful staff at reception. Excellent breakfast buffet! Nearness to railway station and other places, including city center. Access to my room via stairs to 5th floor. Lift only up to 4th fl.
Great location, free wi-fi, good breakfast, clean room, good value for money There was an odd smell in my room, had to keep windows open most of the time. My friends staying in another room did not have this porblem though...
Every thing , the breakfast was good the staff where very helpfull and friendly always a smile on there faces . what lovely people they are knowing my Daughter will be working in mainz quite often and i will be visiting her . I' will 'be staying at the Konigshof again . thank you
It was right across the street from the train station which made it very convenient. The breakfast buffet was very good. The staff was also helpful and very nice. I wish it was closer to the river, but can't have everything.
great value no complant
Location of the place was great as it was right across the street from the railroad station. Only a thick comforter on the bed and you cooked with it on but froze with it off.
Room was impecably clean and large, staff extremelly nice and helpful, and breakfast quite good.
Clean, comfortable and modern. Easy free parking on site. No Tea / Coffee facilities in room. Breakfast an expensive option at Euro16.
No iron/ironing board, staff had problems supplying one
friendly and helpful staff
that wifi internet was an expensive add on.
Easy parking. close to bus stop to town, friendly staff It was a little hard to find - signage was poor
Thoroughly enjoyed all aspects of the hotel. Excellent staff, good car parking and excellent restaurant. I would certainly stay again next time we visit the area. No
No coffee machine in the room with complimentary coffee for "early risers" like myself.
The room was clean. The price was to high and it did not have any facilities. Decoration was poor.
Good location for work on the west side of Mainz with easy access to the Autobahn system. And, a McDonald's across the street, as well as a large shopping center nearby. Breakfast is outrageously expensive. High cost of wireless.
all newly renovated and refurbished in an industrial area, not suitable without a car
Outstanding hotel - very pleasant room within easy walking distance to main square and sights. Very good restaurant with exceptional range of food for breakfast. The quality of the food and cooking was superior to all other hotels we stayed in across Germany and France, including more expensive hotels! Very quiet room and friendly staff. A baby cot was provided for free, complete with rubber ducky which was a nice touch. Would definitely stay again.
Conveniently located for my meetings. Friendly and helpfull staff. Good looking lobby and rooms. Too quiet, no ambience, no live music.
Near the center, friendly staff
Large room Not soundproof, in need of renovation, you only get free wifi if you are a HH member
very helpful staff, walking distance to city center,
Proximity to the center of the town No free internet access and parking is too expensive!
Close to historic center and train station. Good alternative to staying in Frankfurt.
Very friendly staff, quiet room, fast and smooth elevator. Due to a wrong entry in the databank, I was first given a room that hadn't been prepared by the chambermaid. The clerk apologized genially carrying my bag while taking me to a new room and gave me a voucher for a free drink for compensation.
very nice staff, good location no free internet
Expensive Internet: €22/day is a bit too much.
Customer service No
Doesn't look like much on the outside, but the interior was very nice and the room was large and looked newly renovated. Good breakfast. Lots of free covered parking. Was hoping for something closer to the old town of Mainz, but was fairly easy to go there by car (2 km away).
It is a nice, welcome hotel; very nice services; with a nice location and view;
The location of the hotel. Free parking. The hotel is worth max. 3 stars
The breakfast The hotel is advertising as 4 star hotel but it looks like no more than 2.5 star. Very disappointing. The distance from hotel to Railway station is 10 min but in the opposite direction (up hill) is 30 min.
I like the view from the dining room where we had breakfast. A very comfortable hotel to stay. The breakfast was very good. it was a bit difficult to find or even get to if you carry a suitcase. Taking a taxi would be a sensible choice.
Central location, so easy to get to Schott Mainz. Lovely room Yes, the shower - the head didn't work properly and needs replacing
I think the Breakfast was the best part of my stay at Contel along with the view from the restaurant. I believe its too far away from the city center and the room was too small and the furniture was not upto the mark.
the hotel was very clean and the staff exceptionally helpful. When we arrive the was no house keeping available and the reception staff came to arrange our daughter's bed. Very unfortunate that we were given as requested a no smoking room that has such an intense small of cigarettes and cigar that I had to keep the windows open all night and even spraying my parfume in the room many times didn't work. We got there late with a child who was very tired and had leave the following morning so couldn't be bothered to ask for a room change but I would have had to do it if I stayed another night. The smell of cigarette stayed with me all of the following day.
The Contel Hotel Mainz was very nice, clean, and the staff was friendly and were very fluent in the English language. The breakfast buffet was also excellent. The hotel wasn't easy to get to. We arrived at night on the train and had a very hard time finding out how to get there. It was not close to a bus stop so we had to walk up a steep hill pulling our bags. They need to provide a shuttle.
We loved this hotel. The staff are very friendly and helpful. There's lots to do in the hotel, especially for kids. This is definitely my 'favorite' hotel. maby thanks for a great few days.
The hotel was in an excellent location for getting to the Frankfurt airport. On a Sat am, it took only 20 minutes, door to door. Might be worse during week days.
Friendly people Long (but nice!) walk to city centre.
This was a lovely hotel, beautifully located in a gorgeous park, within easy walking distance of the centre. The rooms were really stylish with a lovely view. Hotel staff were genuinely friendly and helpful. It was a real pleasure to stay in this hotel.
The size of the rooms, the beds and the breakfast. The SPA area is nice although the decor of the pool is a little kitsch. The distance from the city centre (it's a 25 minute walk) and the fact that they did not clean our room.
Fresh room, top class!
I loved the park like setting of the Hotel.
Location, friendly staff, excellent breakfast
Excellent facilities, staff and rooms. A superb breakfast and park setting.
Rooms at the back are quiet and larger with balconies over the huge park and great views. Lovely bathroom and interesting modern room layout. Well run by the ever-present family team. Excellent restaurant which is well worth the high prices. Location is 10 mins out of town; busy hearty breakfast with groups of older citizens..
Spa facilities, restaurant, location.
Very relaxed feel to the hotel, open almost 24 hours, easy to come in and out, the staff were always there and very helpful, the location is central to everywhere but quiet Free internet access would be ideal
Classical hotel nicely located in a park with free access to thermal pool. In addition, there's a bathing house with sauna's next to the hotel. Breakfast is excellent and paid parking is in front of the hotel. Since I did not like the single room they gave me, I received a free upgrade to a double room. The hotel is not very new and that includes the rooms - has it's charm though. Wifi should be free in my opinion.
Comfortable rooms and very helpful staff. No
Breakfast We stayed next to dogs that barked for hours while the owners were out.Staff said there was nothing they could do.They said it wasn't there fault!I have a responsibility to pay the bill and they have a responsibility to give a relaxing atmosphere. They didn't keep their end of the bargain and offered no reduction as a way of saying sorry.I left a comment card and send an e-mail but no response!!
Magnificent location with gardens and riverside walks with vinyards above. Excellent hot and cold breakfast buffet. Exceptionally quick check-in and efficient reception. Poorly equipped bedroom: mean thin towels, no robes, no mini-bar or refridgerator, tiny uncomfortable pillows.
Very quiet hotel with wonderful location, thermal baths and good breakfast. There was no fridge or minibar in the room.
Good location, surrounded with river and the park which is nice for the kids to run around but wish there is a play ground in the park. nice walking path up to the vineyard. walking distance to the centre. Good buffet breakfast, free access to adjacent thermal bath. in hotel spa centre, clean and quiet room. There wasn't an outdoor/indoor play ground area for the kids. No free internet access.
The place, the spa facilities, the view, the spacious room, the food, the reception, the proximity to the Baderhaus On the whole all was good
Breakfast was very good. It was also convenient that they had a restaurant. Spacious bathrooms. The rooms are very basic and boring. No authentic German character. No shampoo/conditioner or lotion was given in the bathrooms.
Location. And, a very nice hotel. We will definitely return. There wasn't a think not to like!
We loved the nice well renovated location in the middle of Rüdesheim everything ok, parking space close by
Style of hotel was german village like, very attractive. Location was excellent, room very modern but very comfortable. Staff welcoming and most helpful. Food also very good. Wish we could have stayed longer.
The location was exelent, it had a great breakfast, a top class restaurant, and the staff were so frendly.
People is very friendly. German local Food and local wine is very good. I can recommend this hotel . nothing.
The hotel was so much better than expected. The staff was friendly and really made us comfortable. The breakfast was included and beautifully presented. Wish we could have stayed longer.
The hotel was in an excellent position in the town, rooms were large and modern, restaurant and food were excellent, very good breakfast and the staff were very helpful. I would certainly stay again.
Location was great, Rhine riverboat, chairlift, and general charm. Our room was noisy, thank heavens for sleeping pills.
Nice and comfortable rooms. Good breakfast! Nice restaurant with good food and excellent wines - produced by Mr Breuer himself! The Berg Schlossberg is probably the best riesling ever produced!
very comfortable and homely good central location
Everything More leaflet information about sehenswurdigkeiten
The staff was very nice and the hotel was pretty clean. The mattress and the pillow was uncomfortable (quite soft) but I understand that this is subjective
Central Position. For the rest basic services. Room and bathroom small but serviceable. Friendly staff. Cleaning OK. Price reasonable.
very good breakfast and near everything (Rivercruises and railwaystation) no fridge in the room, very bad noise suppression
Car Park was part of the Hotel, not on the Street as with some Hotels. No complaints at all.
Great location, friendly staff. Good variety for breakfast.
The hotel room was very clean and tidy and the staff friendly. There were no hot drink facilities in the room and so i was charged for the cup of tea that i wanted upon my arrival. It would have been nice to have been provided with a kettle and some tea bags/coffee sachets etc..
Clossness to the Station and some of the city sights
Friendly staff. Excellent central location with lots of shopping, sightseeing, restaurants and a dance studio all close by. The hotel is ust off the the main street in a courtyard so a bit quieter. Really nice comfortable room. Pretty breakfast room. The bathroom has almost no surfaces to put stuff on. The toilet was a bit tempermental. There is not enough sound-proofing between guest rooms. Maybe I'm spoiled by larger, more expensive hotels. But the price was right. I would stay here again.
Free parking was good It was good we had a car because it seemed slightly out of town? Overall a good experience here though
Parking pacilities were very good so was breakfast. It's a quiet setting.
Breakfast. Not a super friendly staff. They did the basics, and that was about it.
The room were beautiful, well equipped and big. The relation between price and benefits is very good. It is a little bit far from Mainz "downtown".
hotel staff is extremly friendly and helpful far away from the center, and difficult to find
It was at the edge of Mainz, which kept it nice and quiet and easy to go in both directions: country or city. The hotel staff was extremely friendly and helpful. I thought it was a great deal and I was more than satisfied with it.
Quiet surroundings, excellent room and cleanliness, good breakfast, very helpfull staff Parking space was cluttered up with garbage containers, building materials and awkwardly placed pillars.
very nice hotel,the staff where very friendly and helpful.the breakfest was included in the cost and was great.free carpark is included.that is terrific in mainz. when i had a beer in the bar the waiter used a overflow glass of stale beer to top up my new glass of beer,unfortunatly my german is not that good to have a go at him,that was the last beer i had that night
The location of the Hotel is good, and it has good facilities, and the staff are very friendly. The breakfast is also very good.
Generally satisfactory hotel al reasonable price. Spacious and clean room. No disturbance by noise. Room was rather warm, although no heating was on. No individual temperature control. Carpet floor not optimal for cleanliness. Hotel organised internet not functional.
Friendly hotel in a quiet environment. Spacious room. Bed and furniture reasonable-good. Nice (small) garden. Small indoor pool and sauna. Certainly not a 4 star hotel. Room and bathroom finishing are clearly do-it yourself and 2-3 star at the most. Curtains on a cable (emergency solution?) . Wall / ceiling decoration unfinished. Shower curtain came down and will come down again, unless better fixed. No elevator, only outside (!!) staircase to all 4 levels, absence of restaurant, dated breakfast room.
I most like the buffet breakfast and the decoration of the restaurant. I don't like too much stairs to my room. (specially in winter time)
Friendly and helpful staff
Friendly and very helpful staff, excellent breakfast buffet, quiet athmosphere, large comfortable rooms, pretty garden
The care and friendliness of the staff was really good. Nothing was too much trouble for them. We also liked the quiet location very much. No - everything was great.
I normally stay in Wiesbaden when I come to town here but all of the hotels were booked. So this was all I could find. The next time I return to Wiesbaden I will intentionally book at this hotel. It is worth the drive at the end of the day. The personnel were friendly and the laid back atmosphere was wonderful. If you can't relax and get rest here you can't relax anywhere. The gardens were excellent but I didn't have time to enjoy them. The rooms were clean and the bathroom was great. It felt like home instead of a chain hotel. Much more personal. I would say that there is no bar or restaurant in the hotel. But then I discovered that just down the street was one of the best Italian restaurants that I have ever been to. And I have been to Italy numerous times.
I arrived at 10pm but they kept the restaurant open for me.
Room, Grounds and Dining no
Excellent country location for walking/chilling out. The bedroom was quite dark and some colour would help to brighten up the room- we were located in the house in the garden.
Friendly restaurant staff, dressing gowns in the room, swimming pool, secure parking
Very comfortable rooms and extremely friendly staff
I like to have rich Breakfast and better room.
Location of the ex hunting lodge is great for a get away, in the hills, near the forests. We liked the chairlift down to the Rhine, rooms clean and comfy. Plenty of free parking on site, car would be essential here. Restaurant was excellent, dinner great and breakfast was one of the biggest food spreads I'd seen. Nothing, all great.
Super breakfast, relaxing environment away from the city (yet close enough to get into town by a short taxi ride). Was not impressed with the cleanliness considering the prices charged. Perhaps it was supposed to be part of the rustic hunting lodge-type charm of the facility.
Away from the crowded
Staff were helpful and friendly, the food was excellent and the hotel setting beautiful and peaceful