I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
We had a peasant stay!
That it was situated next to the Rhine The extra charges, i.e. garage parking
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
location, room and amenities. great business center should not charge for internet access
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
Location and the price was nice. it's like a cozy little family owned country hotel. They even delivered our luggage to the train station. nothing particular.
Nice country atmosphere and friendly staff
room and service I like all. It is a good hoitel
Good location for sightseeing, friendly staffs, very nice breakfast!! Room was also cute (separated guest house). Door lock at room was sometimes not working when locking by key from outside. No clicking feeling of the lock, just feel like key was slipping in the lock. Better to fix it. I will tell the room# if necessary.
The Staff application to the festive promotion was excellent, staff were very committed and produced an excellent service overall The parking arrangements were a not flexible enough, the staff could have applied themselves to 'working' in the stadt parking (P2) area, opposite the hotel, a little better due to the relaxed Christmas rules and regualtions - thereby saving many guests the extra driving up the ice/snow bound hill onto a poorly surfaced parking extension area.
comfortable till now,, No
Restaurant was very nice and clean, and breakfast was very good. The economy room we booked was not in the hotel but located down the block about 200 yards away. The room was very clean but also very small. The bed consisted of two single mattresses placed together in a single wooden frame and every time you moved it made a lot of noise (like a very squeaky floor). There was no internet in the room. There was one computer terminal in the main hotel that was available for free in the daytime/early evening only.
The breakfast and the bathroom.
Clossness to the Station and some of the city sights
Great location, friendly staff. Good variety for breakfast.
The staff was very nice and the hotel was pretty clean. The mattress and the pillow was uncomfortable (quite soft) but I understand that this is subjective
Friendly staff. Excellent central location with lots of shopping, sightseeing, restaurants and a dance studio all close by. The hotel is ust off the the main street in a courtyard so a bit quieter. Really nice comfortable room. Pretty breakfast room. The bathroom has almost no surfaces to put stuff on. The toilet was a bit tempermental. There is not enough sound-proofing between guest rooms. Maybe I'm spoiled by larger, more expensive hotels. But the price was right. I would stay here again.
Everything More leaflet information about sehenswurdigkeiten
The hotel room was very clean and tidy and the staff friendly. There were no hot drink facilities in the room and so i was charged for the cup of tea that i wanted upon my arrival. It would have been nice to have been provided with a kettle and some tea bags/coffee sachets etc..
Car Park was part of the Hotel, not on the Street as with some Hotels. No complaints at all.
Central Position. For the rest basic services. Room and bathroom small but serviceable. Friendly staff. Cleaning OK. Price reasonable.
very good breakfast and near everything (Rivercruises and railwaystation) no fridge in the room, very bad noise suppression
very comfortable and homely good central location
Amazing rooms!!! Great value for money. The breakfast buffet was rather poor. though the staff ready to offer better range on request
Courtesy of staff, style of rooms, riverside location, breakfast overlooking the Rhine, opportunity to walk though the vineyards on Hoellenberg the poor mark for comfort reflects dim bedside lights - so dim as to make reading in bed impossible. I did draw this to the attention of the hotel on check-out
Very nice food/dinner and good view at Hotel restaurant. Room temperature was too hot and could not adjust it by my self
Close proximity to River Tours Train noise at all hours of the night was like staying next to an Airport.
Traveled in Europe for 21 days, this was the best Hotel that we stayed in. The staff was beyond excellent, I would say Perfect! The suite was incredible. The Chef in the restaurant was a Master, the best dining experience we had on the trip. The wait staff in the restaurant was excellent. a very special thanks to Herr Boris, we arrived a day before our reservation and he found a way to let us stay that extra day. If we didnt have plane reservations already we would have stayed several more days. One final note The view of the Rhine river from our balcony was beyond description, I kept telling my wife, "Its good to be a King!" When we go back to Germany we will be staying here again. Not one thing. People made comments about the trains, well its like that at 90% of the hotels along the Rhine. My suggestion is to travel with a sound machine, we do and we slept like babies.
We were delighted with your historic hotel.... our room was beautiful and well appointed. Our meal in your restaurant was world-class gourmet... truly a culinary experience of the highest quality. The cleanliness of the room could be improved.... stained carpet and abundant spider webs inside the top windows.... not up to the standard of a hotel of your quality.
Being offered a better room than first reserved for us. Good service staff prepared with information on the time tables of everything moving and the "weinguts" in the area. The towels had a sour smell - perhaps they were folded before entirely dry?
The hotel staff was very kind. We arrive late when the kitchen was closing but they could offer us some salads and fish. The environment is nice and the decoration classic with old furniture.
The building.The sumptuous furnishings. The decor. The rooms. The food. The dining experience. The breakfast. The dining room staff. The price. The free parking behind hotel. The collection of historic photos on the walls. The reception staff. No help with luggage. Not told of the elevator. Not shown room. I have already written re these points to the hotel but they did not detract from the enjoyable stay. Smoking is allowed in the semi enclosed terrace, thereby denying it to non-smokers. When I ticked the "excellent" for staff, I was specifically referring to the dining room. Very noisy railway is only forty yards away.
Surroundings are magnificant, hotel have great atmosphere, the "wine- lady" was more than excellent. The train almost running through your room every 10 minutes, the old man at the restaurant was ironic beyond friendly, the food was ok but very German.
Location and access.Close to most ammenities.
wi fi charging
The bed is really comfortable. Toilet is clean. Free internet. No drinking water. Tap water is a bit salty. Should have at least an electric kettle for making coffee or tea.
The Staff was very friendly and Helpfull at all times.
internet didnt work in our room
Friendly staff, large room
Breakfirst menu wans't that good.(Additonal 12EUR)
convenient and easy to find small beds, not enough pillows
Really close to highway connections; strategic to whom have business with opel or hyundai/kia facilities based in Russelsheim. No possibility to have a dinner, no restaurant in. By the way there's an express take away few meters way, and several pubs, but I wonder a 4 stars hotel haven't a restaurant room!!
Customer service, character hotel and good, inclusive breakfast. Close to bus Bit of aeroplane noise
The hotel was chosen as nothing else was available.
A quiet stay near the motorway and within 2 miles of the inner city without the noice and the high prices It is a bit difficult to checkin late
Waking up late because the location inside a courtyard was so peaceful although a stone's throw from the Rhine and busy road and railway. The walk along the Rhine into town made it a bonus being just outside the centre. Good personal service. We were asked what time we wanted breakfast!
This is our third stay at the hotel. The owner, Herr Schaefer, goes out of his way to make you feel welcome and the restaurant prepares wonderful meals. It is a lovely setting on the river. There is free WiFi in the room. There is no lift.
is something to like at this hotel??? very, very dirty rooms with bad smel, in the bathroom you can find shampoo from a hotel of Tunis, hair conditioner from a French hotel, breakfast very simply and not suficient, we don`t have possibilities to drink a water after 10 p.m.
problems are solved quick and easy. Very friendly staff during our weekend stay there were 3 weddings.!
The staff is friendly and helpful and the hotel provides many amenities for the price. It's location on the water is also nice. No lift.
The location How to get into the hotel after mid-night.
Shoud be refreshed (the rooms)
Lovely traditional hotel, friendly staff, great location, lovely split level room with balcony
Wonderful look and wonderful food. We received excellent service after we found the desk clerk. Hard to find. Hotel desk staff difficult to locate.
Friendly staff. Not a luxury hotel but comfortable accomodation with character and a good restaurant.
nothing very dirty, breakfast very poor...etc, etc.
The receptionist was very helpful. The continental breakfast was excellent. The shower drained slowly
It was very close to the train station. You could walk to the main part of Mainz in a few minutes.
Great location. Not noisy at all (unless we had the windows open!). Great staff, very helpful and friendly. The spa was not really much of a spa...old and not very appealing.
We stay at the Hammer am Bahnhof every year. Coming and going to the L. A. area these are our arriving and leaving stops in Europe. I knew Mr. Hammer, and I must say that the new management is at least as good as the old one, in serving their guests as it was by Mr. Hammer. Connections to all international train lines. Rine/Main ship tours. 20 minutes from the Airport FRA by train to Mainz.
The convenience of the hotel to the old part of town , the rail station and to the airport.Enjoyed seeing old town and visiting areas close by.
Location. Right across the street from rail station and tram stops
Great location in center of Mainz ,opposite the Train station it is great for futhrer trips to Rhein region.Great value for money, clean room with air con and comfortable bed+ good choice for breakfast,makes stay at hotel Hammer nice experience.We are coming back.
Location, and we had a very nice room with a view over the transport center plaza. It was not noisy and made for interesting viewing of people, trains, buses, taxis, trolleys and bicycles all making their way to somewhere. It was picturesque with evening lighting. We used the convenience of the train station after sailing the Rhein from Mainz to Koblenz. We rode the train back to Mainz and were steps from the hotel. The restuarant was not open in the evening. It is difficult to find by car, but excellent for public transportation.
Breakfast was very good, staff very friendly and welcoming Nothing
The excellent reception both by the owners (I think so) and empoyées; the breakfast service was very good too. I have nothing to mention against this hotel.
Excellent hotel. Clean, modern and comfortable. The room was a little on the small side but very comfortable.
personal atmosfere and quiet at night
location the wiev from our window in the room
Position of hotel good and central. Clean rooms and breakfast reasonable. Rooms small and thought very expensive for service received. No one on reception after 6pm.
The people and service - so friendly and helpful. The place - everything so nice and clean. no tea making facilities (as in most German hotels..)
Parking, centrally located and good breakfast Bathroom old
Breakfast is good. There is a lift in the hotel. Room is quite at night. Good recommendation by the staff for a restaurant for dinner. The room has no view. There are stairs in the room to the toilet. No staff around between 7pm to 7am.
Food was good + central location
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
Roomy room No wifi in room unless you paid
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
Good location and comfortable room. Breakfast buffet was impressive cost of parking
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
Good breakfast and location Wi-fi at $20 a night.
Service was too good. Everything was good.
Breakfast was great. Staff were freindly and very helpful. We enjoyed our stay. Not too far from downtown. Not one thing comes to mind.
Hotel staff were very friendly and helpful, breakfast was adequate and location is in close proximity to town centre where restaurants and bars are in abundance with lots of things to see.
The staff was all friendly especially the owner who is very nice. They even arranged for a high chair for my son's use during the 2 weeks of our stay. There was no wireless internet as mentioned in the website. They said it will be installed next year. I also couldn't make a phone call or my relatives also couldn't mak a call to the hotel, don't know why.
Nice hotel, nice staff. little too far away from Congress Centrum Mainz
The very nice neighborhood, very calm and residential. The downtown is 10m by walking (descending the hill). Le cartier n'est pas loin du centre ville, il faut juste descendre la colline, pas très raide. A park no far from there, green areas
hotel was clean, breakfast ok, staff ok problem is the location - to far away from the center, busses are going in long time distances
good transport links and nice location
A quiet and familiar hotel. Very clean. Breakfast was OK. There is no lift and the hotel ist far from the city center. Due to his location I consider it a bit expensive.
Well managed hotel, helpful staff and excellent varied buffet breakfast.
Reasonable price, Italian restaurant as part of it. Decor is a bit tired.
Friendly restaurant staff, dressing gowns in the room, swimming pool, secure parking
Room, Grounds and Dining no
Away from the crowded
Super breakfast, relaxing environment away from the city (yet close enough to get into town by a short taxi ride). Was not impressed with the cleanliness considering the prices charged. Perhaps it was supposed to be part of the rustic hunting lodge-type charm of the facility.
Excellent country location for walking/chilling out. The bedroom was quite dark and some colour would help to brighten up the room- we were located in the house in the garden.
Staff were helpful and friendly, the food was excellent and the hotel setting beautiful and peaceful
I like to have rich Breakfast and better room.
Very comfortable rooms and extremely friendly staff
I arrived at 10pm but they kept the restaurant open for me.
Location of the ex hunting lodge is great for a get away, in the hills, near the forests. We liked the chairlift down to the Rhine, rooms clean and comfy. Plenty of free parking on site, car would be essential here. Restaurant was excellent, dinner great and breakfast was one of the biggest food spreads I'd seen. Nothing, all great.
The location was great and the staff very nice. No
The people were friendly and the room was warm, if a bit basic. The dinner menu in their restaurant for the evening was very restricted, though well cooked. A wider selection would have been nice.The typically German-style breakfast selection was good and well prepared. The narrowish menu
The hotel staff were very friendly and made us welcome. The atmosphere was lively and typical of the area.
Charming building and surroundings.
The staff was very friendly and really tried their best. Great breakfast. It was a interesting hotel with strange sounds during the night. Woke up of knockings and pounds in the wall, couldnt really localize the sound. It wasnt natural. If you like a strange village with strange things happening and strange people, this is the place for you! My best memory of a long trip! The room planning was okay, but strange. Our superior room was not superior, it was very small. Strange poundings and knockings in the wall and floor in the middle of the night. The free parking was only free a few hours during the night. The free internet was only free when mentioning I read it on the booking site.
Great area The room needed to be cleaned and the area behind the hotel was very messy, this is what we looked out onto from our room.
This is actually restaurent. It is difficult to call it "Hotel"
Very quiet hotel with wonderful location, thermal baths and good breakfast. There was no fridge or minibar in the room.
Breakfast We stayed next to dogs that barked for hours while the owners were out.Staff said there was nothing they could do.They said it wasn't there fault!I have a responsibility to pay the bill and they have a responsibility to give a relaxing atmosphere. They didn't keep their end of the bargain and offered no reduction as a way of saying sorry.I left a comment card and send an e-mail but no response!!
Spa facilities, restaurant, location.
Magnificent location with gardens and riverside walks with vinyards above. Excellent hot and cold breakfast buffet. Exceptionally quick check-in and efficient reception. Poorly equipped bedroom: mean thin towels, no robes, no mini-bar or refridgerator, tiny uncomfortable pillows.
Very relaxed feel to the hotel, open almost 24 hours, easy to come in and out, the staff were always there and very helpful, the location is central to everywhere but quiet Free internet access would be ideal
The place, the spa facilities, the view, the spacious room, the food, the reception, the proximity to the Baderhaus On the whole all was good
Classical hotel nicely located in a park with free access to thermal pool. In addition, there's a bathing house with sauna's next to the hotel. Breakfast is excellent and paid parking is in front of the hotel. Since I did not like the single room they gave me, I received a free upgrade to a double room. The hotel is not very new and that includes the rooms - has it's charm though. Wifi should be free in my opinion.
Good location, surrounded with river and the park which is nice for the kids to run around but wish there is a play ground in the park. nice walking path up to the vineyard. walking distance to the centre. Good buffet breakfast, free access to adjacent thermal bath. in hotel spa centre, clean and quiet room. There wasn't an outdoor/indoor play ground area for the kids. No free internet access.
Comfortable rooms and very helpful staff. No
The staff was friendly and helpful, especially when it came to helping us figure out the public transportation.
Overnight stay on long journey
Very good value for budget hotel. Wife liked the Casino across the lot Trouble logging into WIFI, no one available after dark to assist
The hotel is very easy to access, full value for money, reasonable priced breakfast, comfortable room. Very good choice for overnight stay. n/a
central location; kind staff; very good price
Good location close to an autobahn (but far enough not to get the noise); ease of access, clean, reasonably spacious room; the receptionist was very friendly, professional, quick and spoke English well; relatively low-rise building (cca 4 stories) so one does not necessarily need to use the elevator The webpage did not emphasize that the reception closes at 10pm.
The guy on reception couldn't do enough, excellent choise for an overnight stay
Friendly staff. Rooms and public areas were clean and smart. "All-you-can-eat" breakfast was good value. Room was small but what would you expect at this budget price?
convenient traffic,clean room
Excellent quality budget hotel...one of the best places we stayed at on our 10 day trip around Northern Europe Out of town location and occasional low flying planes on route to or from Frankfurt airport.
very nice breakfast, excellent location in center of city...located one block from trains....critical during hot weather when the windows are open...hotels located facing the train line (along the Rhine river) are very noisy
Very Friendly Staff,very helpfull.
Excellent food The parking facilities
We liked the location - very central and close to the Rhine cruises. Easy to walk into the small town.Comfortable room and easy parking in their car park.A good place to explore the Rhine. Great transport links if you need them.Friendly people as well. The trains run all night so it was great to be a little way away from the river to avoid being disturbed by the noise. You can easily spend a day in Rudesheim, but then there are lots of other places round about to visit. The Rhine cruises are very good if you like that sort of thing. A very beatiful area of Germany with many excellent castles to explore. The local wine is also worth the trip as it isn't that easy to find in other places. It wasn't worth paying extra for the balcony - too small and just a view of a street. Some of the breakfast food wasn't very fresh (to be precise, the orange juice had gone off and the scrambled agg tasted of fish, but perhaps we were just unlucky and I am sure the hotelier would have put this right had we had the time to discuss this at the time, but we had a Rhine cruise nto catch). The area seems to be catering for/attracting mostly older people - not many young people in the area, but this didn't bother us.
Very quiet, far enough from the train line that cross the whole town. Good located, good breakfast and very nice staff. I do recommend this hotel and intend to come back in the next vacation.
staff was very helpful; good location for christmas market
Good location. Lots of clean towels. No shower curtains.
The restaurant was excellent. The hotel staff was courteous and helpful. At check out they helped me use their computer to access online checkin and print my boarding passes for Lufthansa. This was very helpful and more secure than using the internet cafe around the corner. We booked a balcony room which did give us an outside room and a view of the Rhine but the outside room was also street noisy and I would probably avoid this in future. There was also a lot of elevator and water flushing noise in this room due to it being on the first floor.
it was easy walking distance from the KD Rhein Dock, almost mid town, 3 small blocks from the Famous DrosselGasse street.
The room was a good size, extremely clean and warm and the bathroom had a good hot shower. Also the location was perfect for our stay.