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Incredibly rude and non service focused staff . Bill has to be settled on arrival and have been chased at breakfast to pre pay . Terrible experience !
The room was very nice but i dont think it had been serviced since the last occupier. The bed was very comfortable and the shower was probably the best i have used in a hotel for years. The staff were very good and very helpful. The free travel tickets were brilliant. the hotel is very new as is the staff, they did a very good job considering we were all suffering volcanoitis. I dont think the room had been serviced since the last occupier. there was some rotting strawberries on the dresssing table and a half empty bottle of water in the mini bar. The mini bar was virtually empty when we arrived but was replenished the next day. The food was pretty average. A very good breakfast menu but didnt live up to expectations and the same with the evening meal. But as time goes on I am sure it will improve.
5 minutes from the train station stop, and 10 minutes from the airport. Quiet rooms for having a good rest. Very new and clean. I would have prefered a bit more comunicative staff.
Would stay at this hotel eney time 10/10
excellent location for early flight. Excellent added extra of a daily travel ticket, lovely, very varied breakfast. No
Clean, Economical, Great Location, Great Staff, Free Train Ticket to Berlin Downtown, New Zero cost wifi option was truly on the slow side
There was some hairs on the bed
Very nice, new hotel with good interior design. Easy and effective temperature control in the room, sufficient culinary offer late in the evening. Excellent location for those taking very early flights Car Parking is too expensive. I propose to establish two prices - for guests of the hotel and for all others willing to use this facility.
Very nice Hotel, right opposite the airport. Good but a bit expensive breakfast. Nice dinner. Very clean. Safe area - hence there are no people within 5km radius :) Very friendly staff. Just 30min with Airport express to the heart of Berlin. Internet is not free and very expensive, though super fast with low latency! If you plan to ask for an ironing board expect to get it in at least 1,5H (happened twice to me)!! Hope you get some more ironing boards guys before I come there again soon!
The room was very nice and quiet. Hotel is brand new. Walking distance to the airport. Google maps show the hotel address in a wrong place (the other side of motorway).
one of the best airport hotels i've stayed in. very clean and comfortable. also the free travel pass into the city was a welcome touch-the rain station was only 200 yards from hotel. the dinner menu was very limited
Walking distance to the terminal
Connection (shuttle bus) between airport and the hotel; possibility for (very) early breakfast.
Quiet night sliping and comform place. It was noisy night, the pillows were missing , not frandly staff. We pay over money for the breakfast.
Good a/p transfer and close to a/p The bar was empty no atmosphere to wind-down in.
Recentlly built, very clean, new furniture. We found all we needed for a short stay waiting for the early morning flight. Perfect shuttle service -kostenlos. We had paid the room before we arrived in Germany, still they reserved 100 Euro for one week after our departure. Worrying!
Clean with good facilities in room. Shuttle (free) to Schonefeld airport. Surcharge of Eu 10.00 for a smoking room even though there is no mention of it when booking online either on hotel website or booking.com
Excellent hotel as expected from the brand. Located about 3 km from main airport terminal. Excellent 24 hour shuttle bus service (we had to be at airport for 5am) which serviced airport terminal and train station regularly.
very good value for money. well connected to the airport. not well connected to Berlin center.had to go the airport to and take atrain from there.
The rooms were comfortable and clean. Good pillows. Staff was friendly and went out of their way to help us. Especially thanks to the driver who drove us to the airport to buy toothpaste. :)
The shuttle service is a great idea. Not enough vegetarian options. Also,we couldn't get any pain killers from the reception.
The room smells like shit. The personnel is very very slow even they smile all the time.
The environment of the hotel is very calm. The hotel itself is nice and clean.
Food, Sauna, Solarium
Good lakeside location. Professional attentive Barchef. Good cooking. Wide choice of wines. Attentive service in restaurant. Good 4-star hotel. Everything professionally run. Recommended. No clear procedure to book a room with lakeside view if booing online. Not easy to get information from reception about seminar rooms.
Comfortable and quiet room. Excellent buffet breakfast. Some of the staff encountered were not able to understand English very well. Wireless internet did not function for us during the duration of our stay making it difficult to make onward bookings.
Design. Spacious rooms. Free parking. Lack of air condition would be a problem in summer.
The excellent kitchen...
The portions of food at the restaurant were child like in content and expensive! The restaurant staff was good but needed help! At least one more person on that Saturday night! consequently many were waiting for the food the clearing of tables etc.
location. no possibility to buy anything to eat or drink other than in the restaurant. arriving very late as i did the restaurant was closing
A very enjoyable and relaxing staff in a quality hotel.
Ease of access from the motorway, quick check in and check out, separate shower in the bathroom
The stay puts you at ease, allows you to think and in my case was a good retreat on a business trip. Flexibilty in organising travel to locations is good. Food is good and quantity is good. The swimming pool was very good. The breakfast was magnificent. There was not anything i did not like but i feel the room would benfit from a tea making facility and the tap beer needs to be colder for me.
Staff excellent with good facilities and good food.Atmosphere very good too.
The food was exellent,quiet surrondings, near the factory i was visiting, the staff was nice, the service was absolute helpful, the room was clean and ready when i came back after a day at the factory
Friendly staff, excelent restorant No Internet access in the room, very poor selection of TV channels
20 mint by car rom Tropicl islands(aqua park),near Berlin.sweet hotel near buatiful lake,nice,big clean rooms,good servis,food was super in restorant by evening,very romantic athmosfere,nice pool. all was super,price ok too.
good location for berlin area. Very near s bahn. pleasant staff, good facilities. Excellent hotel
Very polite staff. Smel of dog in the reception.
The staff were friendly and helpful.The room was very confortable and clean.Very good breakfast buffet.Good location-quite near from the highway.
Nice staff, excellent breakfast Dogs, everybody smokes...
Family run, very helpful and pleasant
That the hotel is in really good place.. i mean than, there are train and bus station.. there are many different restaurants... very nice reception and excellent breakfast :)
staff wasvery friendly. Breakfast was very god
Hotel very well placed for access to Berlin by train, station 5 mins walk. Good local restauraunts within 5 - 10 minutes walk. Staff very friendly and helpfull.
The absence of city noise. The very easy going nature of the staff who were very helpful. Nothing
I liked the selection of food both for breakfast and evening meals. I told you about it above and I might add that I wanted to stay until 14:00 hours in my room just watching television. It was flatly refused so I went to the airport waiting there for 3-4 hours instead. At two o'clock the cleaning personnel had not even started on my room ???
very clean and comfortable, friendly and helpful english speaking staff all round exellence.
really nice place, garage, clean rooms
Everything was just perfect Nothing
It is value for money The kitchen can improve.
Very friendly staff. Quiet surrounding. Room very clean and tidy. If you are looking for an hotel to escape the fuzz of the city, this is the right place. Close to the railway station and some restaurants in Eichwalde, it has all kinds of facilities close by. Whilst in a quiet surrounding outside Berlin, the hotel is not fitting for people who do not wish to travel a lot. It's a good 40 minutes travel from the hotel to the heart of Berlin by S-bahn. Wasn't a problem for us, but one should take this in mind.
It is very quiet location and the breakfast was very good It is too far off the center of Berlin, however there is a nearby train which has many problems.
It was close to the s bahn, breakfast was good, they were very helpful in accommendating us with our late arrival There were no guest reviews
The staff in the reception were very welcoming and professional. And very serviceminded. Saturday evening we had a very bad experience in the restaurant.The waiter was very rude and absolutly not serviceminded!!!
They tried to charge 32 euro extra for preparing the room. It is just unfair, since it was not mentioned in the initial offer. It is a huge difference between 49 euro or 81 euro per night. 10 euro per cat is also a bit too much, but it was not hidden, so it's acceptable
Excellent breakfast, good location, quiet, plain but comfortable single room
Very good overall, friendlyand helpfull staff, good location when travelling via Schoenefeld airport.
Very nice & gentle personnel, I was collected from the station.
Very Cheerful staff & Owner
lovely no elevator
It was comfortable clean and warm. The breakfast was also good and the staff were very pleasant I arrived at quite late in the evening on a sunday and was quite tried. I really would have liked to get some dinner and something to drink but the hotel was quite isolated and there was nothing available at the hotel either.
Clean, comfortable, quiet, convenient for airport
friendly staff .Quiet atmosphere
Very good value for money and very hospitable landlady.
We arrived at the airport quite late in the evening our host came to pick us up and was extremely helpful.
The Hotel is very close to the airport, and also 5 min walk from S line train station, it takes only 30-45 min to get to the center of Berlin The owner of the hotel is a lovely woman, she is very helpfull, especially with knowledge of German and English, she also will drive you to the airport.
Friendly atmosphere and helpfull staff. Conveinient location to Rolls-Royce Lack of means to keep the room cool (weather was unusually hot)
I have stayed there before, the staff are friendly and its a family run hotel. having lived there it was returning home but wasnt prepared for the smokey atmosphere. Yes, the room, bedding and everything in the room stunk of smoke. As an ex smoker I loathe the smell of smoke. No smoking please, anywhere.Smoking was allowed in the large room!!! I had to leave. I didnt complain at the time so I have no grounds for too much complaint.
Not speaking German, the Willingness and patience of the staff to help us with any problems we came across. No
If you are considering a trip to Berlin, stay at this hotel! In two years of consistent European travel, this has been my best hotel experience. It was the most unique hotel room I've stayed in (real oil paintings on the wall and beautiful room décor, no standard issue hotel stuff here). We were pleasantly surprised to find that our "three-person room" was actually a small suite with two separate bed rooms and a bathroom off our own private hallway- all at a very reasonable price. I can't say enough complimentary things about this hotel. It was situated on a quiet road, we had hot water instantly and the rest of the hotel was as charming as our room. The proprietor was most helpful from e-mail correspondence prior to arrival through phone calls directing us when we got lost on our way to advice on Berlin public transit. The breakfast was quite good, the owner speaks English and don't be discouraged by the distance outside of Berlin; 15 km down the road from the hotel is a *free* parkplatz at the S-Bahn station to Berlin. The heating system seemed to be working on an odd schedule (turning on around 9:30pm?) or perhaps was connected to when the lights were on.
the family room actually conisists of two separate rooms, which is perfect for a family with two children. this was not advertised and a pleasant surprise to us.
Nice, unusual and arty decoration. Great food and breakfast first class. Very good value. Highly recommended.
The family suite was a new experience for us having two separate bedrooms in the same secure annex. Our German language skills are very poor, regardless everyone made us feel at home and did their best to speak to us in English.