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The staff were very attentive and helpful.
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
Very comfortable room, relaxed atmosphere
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
nice large room (studio)
Heating system was too bad !! very cold...
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
It was close to the casino & a nice hotel A little pricey
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
The staff are excellent. The rooms are old,... needs major upgrade.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
nice accomodation, but very expensive food and drink onboard and a quite remote location some distance from the centre. remote location and the high cost of onboard food and drink.
great experience to stay on the famous ship.rooms where really nice with lots of space. location
The food and room were excellant!! the querkyness of the place was a great +. A little out of the way, but taxis were on hand. FAB++++ Did not really see Many staff, apart from reception to ask questions to
We eat in the Lido Cafe Style Restraunt and also the Ala-Cart more upmarket Restaurant onboard and enjoy them both and the value they offered...
I feel back in the good old times and it gave me a warm impression. no complaints
historic ambiance interior rooms are confined, in my opinion
bedroom (clean, tidy, good atmosphere); breakfast, lunch, dinner (all very good); total atmosphere on the boat was good
Very loud, no alternative room available, under renovation, no fitness area.
Perfect view from the 12th floor. Nice bar, good service. Cool room.
Great location and good connection to public transport Bathroom was rather small
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
The hotel was very good value, the rooms were well kept and the staff were very frienly.
Room was fantastic and room service excellent. Would go again
Views from all areas Swivel chairs in water bar too fast after a few drinks!
Accommodating staff, modern classy hotel, superb breakfast, inexpensive bar convenient for city break.
Hotel could not have been better, a little bit out of the centre of Rotterdam but that's why we chose it - very close to the Feyernoord football stadium (a football match was the reason for our trip) and a couple of minutes drive off the motorway. Our stay could not have been better. The staff were also excellent, so was the free car parking which was in plentiful supply! Not really. It was aimed at business people judging by the location but there were mainly tourists when we were there. Maybe an outdoor play area would have been useful however there was free use of games inc Playstation and some childrens toys.
............. the staff dont have answers for alot of my question . so far away from the central . noisy most of the time .
nothing special normal
It was convenient. Closing time of kitchen - 22:30h.
Close to where I had my appointment. Breakfast intake done by not very friendly Asian female person. Let her start with a smile in the morning.
good breakfast beds and other room furniture not really up to date for 4 star hotel
Hotel clean with nice lobby and staff very helpful. Breakfast was excellent Prices of drinks in minibar too expensive
Conveniently located near Erasmus University, and bus stop is right in front. I was offered upgrade (superior > executive) at EUR25/night upon C/I, which included free minibar w/ Nespresso & mineral water, bath lobe, slippers, broadband access (upgrade from wifi), and high floor (less noise and better view), which I though was a good deal. Room was spacious, nice and clean. Comfy firm mattress. Breakfast was offered at two levels, EUR 9.50 for continental, or EUR 19 for buffet (many choices of meat/cheese/pastries/juice, enough for consecutive stay). 'Breakfast included' rate meant buffet. Dinner was good, with enough selection of glass wines, a little pricey though. No other restaurants nearby, except for on-campus HOT SPAR and food court.
comfort, nice environment, free parking and good breakfast
close to the centrum, easy to find when we had breakfast on Monday morning, the personeel were already cleaning the tables around and preparing them for lunch. We felt like we are disturbing them... (we were in time for the breakfast)...
Very central location. Next to de Bijenkorf. The room itself is al little bit out-dated. Curtains are a greyish white instead of white. Bed is not the newest of beds. But for the price ok.
Your women personal, very receptive, kind and nice. The position of hotel is in a very nice town area. Is not possible to have something for eat after 11 PM. Fun from toilette is working continously with high noise.
great location,nice bathroom cleanliness of my room,view to the backside,wifi with charge
well located in the centre of the city
very elegant, new and hip room interior design. Impressive bathroom. Very clean. Central position. Good breakfast also a bit expensive for the quality. noise from street
Room was nice, not small, extra pillows, mini-bar, some magazines, bathtub (not a shower) in the bathroom.
Central location. Near the train station and near several bars/cafes
One of the worst rooms I have ever stayed - very depressing. Lighting was awful as was furniture. Why such a big room (defined 'suite') if over half is just empty space? It looked like a prison cell.
Location, price, bar, availability of lifts
The rooms were spacious, clean and very comfortable We didnt take the breakfast which was a little expensive when our party was 6 people. I think yours should be inclusive of breakfast
Very functional, no problems
Location was great. Breakfast was very nice and price was good.
The room. It was very silence Non smoker
This was an excellent value, lovely room & breakfast.
Good central hotel next to canal. our booking from booking.com was lost. luckily the hotel had 2 spare rooms.if not this would have been very problematic.
Very central. Clean. Lovely old building features in the hotel. The staff did not communicate at all with us unless we did from our side. We were never asked whether we were satisfied with our room or if there was anything we needed, not even before checking out. It was as though they were not interested in the guests. Even the hotel owners did not bother to converse with guests.
Great location within walking distance of main square. Hotel was comfortable and we had a nice large room overlooking the canal.
We liked the friendly, helpful, professional staff and the spacious room, as well as the central location of the hotel wrt the train station, museums, city centre and other places of tourist interest.
Very good location in the city center and only 5 minutes walk from the railway station. Very big room (double) and quiet.
The location near city center
A wonderful meal, a comfy bed The room was a little too hot and with the window open, we suffered from mosquito bites
Easy Tram access to Train Station, Service staff attentive to my needs, Quiet rooms, availability of Internet in lobby
very good location not being able to open the windows
clean, comfort, cordial staff
Perfect location, large, cosy rooms, nice balconies and very friendly and helpful staff. Excellent value for money.
Great location - just next to the metro station, and in walking distance from the shopping area, museums and restaurants, 10 min walk from the central station. Very convenient. Car parking seems expensive, but compared to the prices in the city, it's a bargain :) Lovely view from the hotel room of the Rotterdam panorama. Room was clean, comfy beds. Plus in the lobby there was a screen with train information - very handy. The sauna was not hot enough :(
Room layout Breakfast reception and area layout could be improved
the hotel is near at the shopping centre and musea.
Ease of access to Rotterdam Central, great restuarants nearby and warm confortable rooms and services
if you like one night in the hospithal incl hospithal beth this is the best place in town
Good access for the airport Room looking a little tired with redecoration necessary to one wall where there seemed to be some structural problem.
Close to airport, good size rooms very modern and clean. Very good staff
Worked and shopped not really
Free parking, 24h reception Dirty rooms. No cleaning during stay. It takes a lot of time to check in/out.
The breakfast was terrific and staff very helpful
Relax with peace and quiet in comfort nope
The airport shuttle bus did not start early enough for my flight departure
good meal, comfortable room Poor quality towels rather worn and rather small!
The hotel itself is great and is very modern and the breakfast is excellent. The hotel is literally an airport hotel as it very close to the airport but it is not close to the centre. To go to the centre you'd have to catch a 15 -20 min bus (the bus stop is minutes way from the hotel) which costs 2.50 Euro pp one way.
Very enjoyable stay - good facilities and good breakfast. Nothing
The atmosphere was very relaxed
A very comfortable hotel, with excellent and knowledgable staff.
The room was great, there was an extensive amount of choices for breakfast, the staff were all friendly and helpful. The online bill on the tv was completely wrong - it showed the city tax per person as 71 euros per night instead of 71 cents, and did the same with the mini-bar drinks - 375. euros instead of 3.75 euros.
beds were OK outdated interior of the hotel, unattractive breakfast table and room in combination with too high price.
convenience for my business very old fashioned decor.
The girl, Chrystal, working at the restaurant, bar was very friendly. The food at the restaurant was not wotth the price. Especially the manner how it was served on your plate.
The location The gym and pool area has not been updated for a number of years now and is becoming quite dated and shabby. It badly need cooling, as the fans are not adequate.
We enjoyed a wonderful weekend in this hotel, but you definitely need a car to visit the nice beaches e.g. of Schouwen-Duiveland. If you just want to visit Rotterdam the public transport facilities are o.k. The breakfast on Sunday in another room (ballroom) only offered limited options (e.g. no hot chocolate for children, not even on request)
Spacy rooms, pleasant restaurant environment service in restaurant is poor. Staff is not watching clients.
The "funky" nature of the room design; it retained an atmosphere in keeping with it's past. I couldn't get a meal until 8.30pm so had to eat elsewhere; residents should be able to eat when they want to.
It took me back to the times when passengers (including inmigrants) used it as the main cruise and passenger terminal (old and nice). I liked it in general
A fabulous resturant with friendly and attentive service, great atmosphere Nothing
Old style of hotel Could not open the window (just doesn't work), also no possibility to make a tea in the room - should pay for room service
The hotel reflects in a fantastic way the early 20th century atmosphere. It's nice to see how the actual requirements for comfort have been matched with the originality and look of the building dating from around 1910. It's worse visiting the hotel as well as the great looking restaurant. Well done.
the ambiance is wonderful. we stayed there the night before a cruise with the Holland America Line and as everything inside of this hotel reminds you of the former HAL it was wonderful to stay there. although the hotel has an elevator in the hotel, the hotel entrance it is not suitcase-friendly. It could be that we have missed the elevator outside the hotel but if that is the case this facility is not clearly mentioned.
the hotel offered a spacious room with a special design. the location was perfect for our activity in the cruise terminal. bar was closed to early
The hotel is like a film set, very special. Staff are polite and helpful, a rare thing today.
Sense of history in this old building set close to shore. Great shower
Always good service, friendly and clean, good sized rooms and the restaurant is very good.
The view from the rooms and bar area is great also food and service was top quality.
Near enough to the business district / Europoort but far enough away. Excellent waterfront location.
The service was excellent, close to the best I have had, food was good, and the location was wonderful
Bar/restaurant deck terrace is superb. The riverside setting is pleasant and you can walk out into town. The staff were friendly and helpful. The room was simple but comfortable and the shower was the best ever. No air conditioning in the rooms. They can be uncomfortably hot in summer. The restaurant food choice was limited and the quality not brilliant.
Well located at the harbour, good connection to roads, beautiful view on part of the harbour with ships frequently passing by. Good beds.
Friendly and efficient welcome, excellent location and plenty of space and spaces to relax. The view of the ships on the river was unbeatable.We vwere there for a party and the buffet was excellent, and the serving staff were very efficient and good company. We stayed onlyn one night - should have been three
Pleasant staff, quiet room good choice of TV Faint smell of smoke even though in non smoking room
the room was lovely with a great view of the river I felt the room was a little shabby, there was a piece of wood missing from above the door, also one of the 2 basins in the bathroom was leaking. there was dirty plates left outside the room opposite for nearly 2 days
Hotel was fine, The restaurant was extremely dissapointing, my wife ordered an asparagus salad which had no asparagus in it and my steak was overcooked. We got no apologies from the management or the kitchen, extremely dissapointing.