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The staff is very polite and helpful. Very good location close to the train station and expositions facilities( Messe) No safety box in the room. Breakfast very expensive. We had breakfast out of the hotel. For the high price of the room the breakfast should be included.
Hotel location. Ability to access printing facilities in lobby was very handy. Would have liked supplies in room to have been replenished on second day i.e. i.e. bags.
close to messe hall the towels looked dirty
Unclear information about where the restaurants were and their menus. This may have been because the hotel was being refurbished at the time. Dining alone one evening was a slightly uncomfortable experience with very slow service.
Convenient location near the train station. The hotel was run-down and old - peeling paint, dirty carpets, rusty bathroom fixtures... it was depressing, certainly not up to the standard of other NH hotels I have stayed in.
Very good.modern hotel with good facilities
Decent Hotel For The Money Bit far away from amsterdam itself. 30-45 min train journey and at 11Euro a return ticket can get expensive!
It's location Having to chase tea & creamer for the room. Lacks those little extras like real milk, biscuits in room, toiletries, all of which use to be provided. I have stayed in this hotel every year for the last 10 years.
Was by far the best hotel we stayed at during our 16 day visit to Benelux. Our only regret is that we did not book more nights there!!! Nothing!
We unexpectedly got an upgrade of 2 levels to a super room, which was greatly appreciated. The location is brilliant for quick walks to the city for restaurants & shopping. Also it's only a quick walk to the station for trains to Amsterdam etc.. For a city hotel in the Netherlands, having it's own parking is a major benefit. The breakfast buffet was also good. We didn't eat in the hotel other than breakfast, but the room service menu definitely looked better than average for the range of dishes available.
This is a beautiful hotel. The rooms are very nicely decorated, clean and warm. A big selection of dishes for breakfast. Staff very friendly.
The general ambience and the location. Conveniently situated for the Jaarbeurs and the centre. There was nothing to dislike
Directions to hotel worked well for a foreign driver completely unfamiliar with Utrecht. Parking was easy and convenient. Our room was upgraded gratis as the hotel was not busy. Everything was wonderful.
Large, clean and good looking rooms. We had a room of 55 to 60m², the second room was also >45m². We were located at the elevator and you could hear the engine, but it was not really disturbing.
the size & decor of the room the hallways were not particularly clean. also, i was not aware the sauna had to be booked in advance as it was for two persons only.
Excellent service & location. Rooms were good- sized. Jacuzzi not especially hot. Breakfast prices high.
Location is a plus, close to the train, historical areas and shopping all within easy walking distance. The beds aren't all that comfortable.
Good facilities, pool is small to swim in it but nicely decorated, so is good, rooms big, rather comfortable, breakfast almost perfect with good choice and service, so is worse to use it. Location is wonderful, close to everything in this city, kettle and tea in the room were nice Hotel preadvised my card for double amount of stayment (as they explain - in case I will decide to order smth in restaurant or etc. it was additional 600 eur what is big amount I think), so this looks not so good. Also restaurant located in hotel should have some preferences for guests as we failed to have a diiner in it as it was totally booked for 3 days
The location is unbeatable--can safely walk everywhere from the hotel, including the train station. Staff is friendly, courteous, and helpful. Rooms are spacious and clean. The city of Utrecht is beautiful with lots of great restaurants and shopping. Watch out for cyclists--they seem to have the right-of-way over pedestrians. No in-house store for toothpaste, etc, although shopping mall is about two blocks away. Bring an umbrella. The train station is too close for a cab, but a long walk (~2-3 city blocks) in the rain with luggage and no umbrella.
I thought the food was great and service very good, the location was good for us too. The only thing i could fault that we couldnt get room service for snacks, sandwiches etc.
Did not spend enough time at the hotel at IBC
Location, comfort, price the room a little too far from lobby, minor miscomfort
Great buffet breakfast. High quality/price ratio. Quiet location but conveniently close to the highway. Wifi connection too expensive.
Staff and food were extremely good Just a small thing, vegetables were the same every day
Little bit too expensive.
It is very well-staffed and all of them know their job, and seem genuinely to make an effort. Its a vast place but it all works well. Restaurant is not wildly adventurous, but fairly extensive menu and good value for money.
Quiet room. Signage to find the hotel very poor. At night in rain, even with GPS a sign from the major roads would be helpful and especially near the entrance which is accessed via a barrier (why ?) and you can't see it is the entrance to the hotel until you pull into the barrier. Try doing this in heavy rain at night as I did. Secondly, no tea or coffee making facilities in the room. Given the price you would expect this. Don't think I'll be staying here again.
Ease of check-in and room facilities. Hotel should inform beforehand that there is a charge for parking.
Lovely architecture and position... I really think internet wifi should be free in business hotles like this.
All the staff were very helpful and courteous at all times. The Hotel had great facilities and price was good.
We felt very comfortable and welcome at the Hotel, with friendly staff. We were able to bring one Dutch friend for a pleasant, relaxed evening meal and two other friends for coffee. Very comfortable room, but air-conditioning set at minimum of 20C, was a little too hot for us Celts!
beautiful setting,on a lake and yet within a 20min. easy walk from centre. The hotel had excellent facilities.Food was great quality,wish we could have stayed longer.
Liked nothing best The hotel is not 4 star - it is a rather poor 3 star quality hotel with many run-down features at a more than average 4 star price while parking is not free and an expensive internet connection. Does the Netherlands have an hotel grading authority??? They clearly slipped up on this hotel
Excellent breakfast with buffet and hot freshly prepared waffles, pancakes and eggs.
park setting, terraces on lake lack of air conditioning
Good beds, clean room, parking, great breakfast.
The room was very nice. The food in the restaurant was fair. High price for a little piece of grilled salmon with pommes frites and 2 slices of tomato and cucumber. Almost € 19. Very small glasses of wine.
Good location close to motorway and city of Utrecht. We stayed in a welness suite - which was superb in terms of facilities and design - sauna, steam bath, jaccuzi, lounge chairs etc. On top of that, we received a bottle of champagne upon arrival - excellent location to do away with the daily stress staff a bit mechanical - efficient but not really friendly
comfortable room ;good value for money restaurant with friendly service no close -up mirror in bathroom for shaving/make-up; nothing in mini-bar; wifi should now be free throughout 4 and 5 star hotels; a car is necessary for there's no public transport
- Brand new hotel, big bath room, nice interior decoration, free parking, ... - Mini bar was empty, working noise from a power drill at 6:30 :-(
Free shuttle to and from airport leaving the hotel twice an hour. Couldn't find an ice machine. Price for internet was rather pricey.
Very modern and clean No tea / coffee making facilities in the room. After a long journey the tea tray is always a welcome site!!
Lovely hotel the decor was nice and the rooms are lovely shame about the location tho, if this hotel was city centre it would one of the best around location terrible
Spacious rooms, attractive interior design, friendly staff, restaurant with a good food and service, easy access to the major roads. There was no ironing facility in the room, a free wi-fi could make the hotel even more attractive.
The modern design of the hotel, the staff very professional, the best breakfast I've got in an hotel.
Very good value for money, nice design, comfortable rooms. separate shower and bath in room: a rare combination
This hotel was fantastic, one of the best places I have ever stayed! The staff was very nice and helpful. The rooms were huge, modern and had comfortable beds. The breakfast in the morning was plentiful and had a large selection. I loved it all!
Great Staff, Excellent Service. Nothing
The dinning room staff was very good, Good menu. The exercise facilty was disappointing. The machines were broken and old.
Good staff, quiet easy to access city centre Poor internet and road construction
Location, very convenient for the train station and city centre.
cetrally located, modern lobby, good breakfast the pictures show other rooms than i got (not renovated)
Room smartly designer Poor gym limeted equipment and equipment not working well
all paperwork ready - single signature required. Very quick and easy
No tea or Coffee facilities
Good location Expensive parking
Nespresso machine in bedroom was nice. TV picture poor.Breakfast expensive.
I liked that description of the hotel fully conforms what I have found there - no surprises and that was good.
staff is very kind rooms are very poor and not well maintained : my first room had huge graffiti on the walls, it was changed and the 2nd room had no wifi
Easy to find. Good cycle storage Needs refurb to bedrooms. Public areas are however up to date
It was relatively cheap and still nice. The room was clean, no sign of mold in the bathroom, unlike someone else mentioned it before. It was also quit there, so we could sleep very well. The breakfast was good and when something ran out, it was filled up again immediately.
very quick checkin and check out, friendly staff. very nice restaurant, we had an excellent dinner there with very cheap price, also very good snack in the night. easy to go to the town, and the small town is quite nice. nothing, good small hotel and really good food, well prepared salad, kid friendly.
the beautiful bar and restaurant. really nice surroundings to relax. the mosquitos in my room. I was bitten alot and needed to visit a doctor for some medication.
use of computer for emails, ample car parking, breakfast was ok no tea/coffee facilities in room, needed decorating in bedrooms, no hotel information in room, single beds in double room
They provided a clean, comfortable room with all of the amenities. Fast internet. Delicious European style self-serve breakfast. Perfect for me needs. They called a cab and had a prearranged lower fee with that service. A very professional operation. A wash cloth would have been appreciated.
convenient for motorway - room clean, warm, comfortable - tea/coffee making facility - well presented food available at reasonable price in pleasant surroundings - staff welcoming/ friendly /helpful - hotel fulfilled its functions entirely as expected
conveniently located near the City Plaza Nieuwegen no heating only cooling AC while the room was very cold in the night
Friendly Staff, Nice Foyer Bar and Restaurant Rooms are lloking a little tired and could do with an update
Comfort & location.food was really good but a little bit expensive.could be cheaper.
The staff was very nice and friendly.
Easy to get there by car, nice rooms, good workplace in the room
Great hotel, very tidy and generally a nice place to stay the night.
Excellent facilities, and extremely friendly and helpful staff
Nice hotel, very helpful staff and good service. No shops close to the hotel.
I have stayed at this hotel on several occasions and the rooms and facil;ities are good.The restaurant has a good menu and its location in central Holland adjacent to the motorway makes it a perfect base from which to get everywhere quickly. Most of all the staff are all very welcoming, friendly and helpful. Thoroughly recommended.
It was a perfect choice. The decor was chic, staff friendly, and it was 'the place to be'. I ate dinner in the Sunday night and lunch in the courtyard Monday since there was a definite buzz about the place - lots of young cool locals hanging there Monday lunchtime, great vibe. Very very new, so a couple of teething problems with wireless internet on third floor (get a booster!).
Really central location, stylish design, pleasant atmosphere, friendly staff, wonderful bed, cleanliness, free wifi Heating system was bit complicated, unless you read the manual or consult the friendly staf
very nice location, staff was friendly and helpfull although the hotel was not even ready to be opened. nice terras and restaurant it was in the construction fase.... I believe they should have waited 2 more weeks before having hotel guests in.
Good atmosphere and in a very picturesque position. Rooms very hot and no way of cooling down due to Air Conditioning not working properly. Restaurant very busy and took over two hours to be served.
Coffee in room and soft bed decoration, poor maintenance of room messy public areas
The location is excellent, the food very good, staff friendly, room very clean, design excellent! The aircon was not working properly, our room was like an oven
We liked our room the most, it was really good and very big. We liked everything!)
Nice and spacey rooms. Breakfast was excellent!
Comfortable and good location
This is a brand new hotel which we recommand. It is perfectly situated near "centrum". Rooms are beautiful with a modern design. Staff is not completely trained for the moment but I think this change with a little more experience (the hotel opened one week ago..)
The hotel was very close to the central train station which was handy. The rooms are small but covers everything you would need. but the only problem was the wifi. On the website it says free wifi is available but the connection is not stable and keeps disconnecting. There are also personal hotspots available for each room for which you would need to pay (5 euros/day). Other than that in general it was ok.
Close to downtown No parking in hotel
Very friendly and helpful staff. A very clean and modern hotel close to the station and central to the shops, canals and the centre of Utrecht. Late honesty bar and coffee facilities just put the finishing touches to the hotel...Fab! Nothing, really lovely hotel.
Close from shopping center and city center no parking, difficult to find it
The room was good, probably just refurbished.
Nice large room with good equipments, very clean, very good breakfast. Never accept the room #603 again: this room is just next to the hotel's waterworks, Thus, the noise of drainage is constant, all day long and all night long.
Nothing. This is a very poor value for money hotel. Bed and Bathroom were basic, facilities below average. Best comparison is that this is similar to a Travelodge but far more expensive. Bed, Bathroom, Towels, .......
Computer provided with free web use in lounge
The Hotel was spotless and in the perfect location. The breakfast was outstanding every day as well. Nothing
Perfect location: 5 minutes walk to the Central Station and large shopping center. Room are clean and very good breakfast Walls are to thin: one can always hear whats happening in the neighbour room. In addition it was not possible to fully close the balcony door so there were always a bit of cold wind on the floor from the balcony and noise from the street. And it would be great to add small refrigerator to the room
Spacious single room Expensive breakfast
The room we had was a good size (twin deluxe) and the continental buffet breakfast was very good. It seemed to be more of a business hotel than a family hotel but they were very nice about the children. The cost of doing laundry was excessive, and it was annoying to have to pay extra for regular tv programs.
Good room. Good Breakfast. Helpful Staff
the room. balcony and view in a quiet setting no kettle in the room which would have been very useful for an early morning and late cup of tea
Excellent service, setting and facilities!
The staff were extremely friendly and helpful.
The situation. being in the old part of the city I would suggest the buffett breakfast offered dishes of fruit salad, apricots and prunes. Handling cut grapefruit was not easy. But we had a lovely time.
Lovely atmosphere, very quiet, rear rooms overlooked cultivated park like land, friendly efficient staff
The hotel didn't impress me particularly but it was nice, clean and the stuff was helpful
Decor was perfect. Staff was very helpful. Computer access was fast and available. Space was great. Loved the bathrooms.
Friendly staff at reception. Quiet, clean, comfortable.
Very comfortable hotel, friendly, welcoming staff
Hotel was quiet,was easily accessable,the rooms were clean.
Great staff and near Kinderdijk. Goede medewerkers en in de buurt van Kinderdijk.
Room clean, good beds, attention to detail. Staff Friendly.
During the stay we could smell cigarette smoke which was drifting down through the ceiling into the non-smoking room. The double bed consists of two single beds with single bed linen pushed together which is unusual for people who are used to hotel/motel accomodation in the UK or Australia.
No air conditioning in the rooms and stiffling hot.
pleasant and flexible staff. connected rooms with regard to the questionnaire: 3d should also have an option "I don't know". And the address when submitting should not read "Amsterdam" but Rotterdam
Excellent Hotel, friendly efficient staff. Enabled one of the business meeting rooms to be used for bicycle storage. A far better use than for meetings!
friendly stuff, restaurant extremely hot room in garden wing
Ease of access to my work during my stay in the Netherlands Disappointed to stay in the Garden Wing rather than the main part of the hotel, however, I guess based on the price I paid it was a good deal.