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space and convenience
distance between hotel and customer Smell, staff attention in restaurant
Friendly staff - as always - I have been staying there for years
We had a minor problem with our dinner, the main course was very dry and unpalletable as if left standing, it wasn't that busy! However to their credit when we made our concerns known the staff were courteous and professional, offering to replace our order with another choice or no charge for the offending items.
Nice hotel, good food, nice atmosphere, lots of space The cockeral at 05.00
easy to find ,all embracing,good service unchanging over the years
The rooms were beautifully refurbished especially the bathrooms. Super modern and luxurious
Clean room, food in restaurant good, staff friendly, location for work Laundry service slow (27 hrs), Late breakfast start (7am too late)
We've spent 90 days traveling throughout 18 countries in Europe staying most nights in hotels for no more then one or two days at a time and Van der Valk was definately one of the better ones. So no real complaints. We've spent 90 days traveling throughout 18 countries in Europe staying most nights in hotels for no more then one or two days at a time and Van der Valk was definately one of the better ones. So no real complaints.
quiet and good value Breakfast roll not as fresh as last few times otherwise very good
The friendliness of the staff The menu in the dinning room for Dinner, is very limited and old fashioned. No choice for vegetarians. This is a big drawback as there are no other restaurants within walking distance.
Lovely quiet location, comfortable, clean and quiet room Wireless internet could have been better but nothing major
possibility of going to the spa
Good position close to lake but easy 6km cycle into Groningen.Comfortable beds.Nice pool & free tennis courts. Kitchen closed at 9pm on Saturday night in high season even though the room information said room service was available til 10. We had to get in the car & go into city to eat, instead of a nice relaxing meal on terrace as planned.We would have eaten earlier if we'd known!
nice relaxing area around, and nice close to City Groningen
Good facilities - pool, sauna etc. Quiet and relaxing
Good reception. Efficient, personal. Very quiet location. The place to have a rest. Spacious, comfortable rooms. Everything works. Brasserie menu and execution is acceptable but not of the same standard as the rest.
In very pleasant location , backs onto lakeside , Plenty of car parking . Large rooms , nice bar / terrace .
Very good and personal service. Quick and easy check-in/-out. Very good with several available bagage cart.
Hotel was very clean , room was lovely, great location, good facilities
staff, location stairs, no ramps, somewhere hidden an elevator
Fit for purpose, budget business style, three star hotel. No frills, plentiful parking. Expensive mini-bar & I didn't take up the 15 Euro breakfast.
very friendly staff
very helpful hotel stuffs bed size--Two double beds means not one twin and one double. and restaurant-- waitress takes her time serving dinner. It took over two hours to finish. Changed the desert without notice. I was looking forward to see the desert on the menu since I never had it before.--, bit pricey.
Reception staff were particularly helpful and friendly. Brreakfast was nice but too expensive!
The hotel is located conveniently close to the town of Groningen and still offers the advantage of staying in the countryside. The design is quite basic, but comfortable. The carpets in the corridors are indeed due to a change! Breakfast is quite nice in a spacy breakfast room. Friendly staff at the reception. Despite our request we were booked into a room which was facing the highways and the noise level is indeed quite high. Even with the window closed there is still a lot of noise in the night, so it seems impossible to sleep with an open window.
Nothing special, but good value for money.
The beds were very comfortable. The hotel offered free bikes for guests to use. I was charged an additional fee without my knowledge.
precio-comfort 10 location 10 very very good staff nothing have been there many times all everytime 10
This hotel have a TV is very small and the food was bad I don’t recommend this hotel
Nice hotel, room was comfertable
great comfy beds the prices !
the good atmosphere and nice dinner the breakfast was below standard
Situated in a small town this hotel offered us a very friendly welcome, a very nice large bedroom recently refitted and an excellent restaurant with first class food. Overall an excellent experience and I would not hesitate to stay again.
Lovely hotel nice bar and restaurant close to village centre with plenty of other bars and places to eat. Good bus route to Assen. This is a lovely part of the Netherlands to explore. Really missed not have tea and coffee maker in room. Found it very expensive for what we got.
breakfast was good rooms spacious but too empty
room prepared for our pet dog, breakfast
friendly staff, absolutely delicious food, although breakfast was disappointing, rooms spacious and very nicely done, bathroom bit small
We had a wonderful time and hotel was very convenient, staff was extremely helpful, location was great in center of Rolde with grocery store, bakery, bike shop and pub very close. We loved it and hope to have the opportunity to return for another stay
great service, really good food
Reception staff were very helpful and breakfast was plentiful.
The room was clean and comfortable. The hotel was in a nice location close to the countryside, but with nearby local shops, restaurants etc. It would have been nice to have tea/coffee making facilities.
The lunchpackets and dinners were excellant. The members of the hotel staff try to make your stay in the hotel and in the surroundings as pleasant and comfort as possible. This very good behaviour of the staff and the excellent value for money make that the customer comes back! No.
The staff were really helpful, and did everything to make our stay enjoyable
very helpfull and friendly hotel
Lovely rural village location. Good food both at dinner and breakfast.Pleasant, helpful proprieter and staff. Would not suit people wanting night life (not a problem for us - we like a quiet time)
Restaurant has a nice ambience and the food was excellent. Staff were very helpul and freindly. Bedrooms are a little basic and noisy from the road noise outside.
Friendly staff. Excellent kitchen. Central position. Room rather small, although all necessities were there and worked OK.
Helpful, friendly staff who spoke good English. Good food also. Room walls so thin that snoring man in adjacent room kept me awake all night!
Friendlyness of the staff, and the efficient service.
Breakfast Room too small, the sloping roof was just too sloped, difficulty standing upright! (particularly in the shower room)
The location was central to the city center. Easy access to various restaurants, cafes and pubs. The staff were friendly and inviting. During the week of World Cup round of 16 and first set of quarterfinals, the staff set up a large-screen projection system to view the some games. Exciting time during the quarterfinal of The Netherlands vs. Brazil.
the breakfast was good, the room was clean the standard room is above the restaurant, so we paid more to change to a quiet room. except the price, others were good.
Good service and willing to help out with additional services. The wifi did not work in my room.
Close to the station, good menu and breakfast, easy and quick check-in and check-out, internet. Not the most quiet hotel.
Location, ffod and beveargae Location of rooms at the front of the hotel, VERY noisy on Friday and Saturday nights untill 4am.
Awake till 4AM because the room was not isolated and the hotel turns out to be in the clubbing zone of Assen. If you like noise while you're trying to sleep, this is the right place to go. Car was towed away in the morning as it turned out there was a town market. "we tell our staff to inform our guests about this, but apperantly the staff member forgot". That'll be 220 Euro then. The hotel staff doesn't take license registrations, but they do get informed when cars are being towed. How hard is it to ask for a reg and inform the guests their car is about to be towed. Very poor customer service and absolute ignorance from staff.
I selected this Hotel for the race in Assen because of the location of the Hotel. It turns out to be an excellent atmosphere and good service (especially with Rob). I definetly recommend it.
Very relaxing and peaceful hotel set in a lovely village atmosphere
Easy to find very relaxing Good food No
Rural location + ground floor private terrace (room opened on to garden). Breakfast excellent (variety and quantity), but poorly organised (meant waiting while waitress kept returning to kitchen to replenish the buffet as initially not enough coffee, milk, rolls, boiled eggs, etc had been put out). Odd too that a glass of fruit juice was brought to your table - while the rest was buffet style! Restaurant: extremely slow service with a very long wait for each course (meal lasted nearly 3 hours) - we left without taking a dessert (too tired!). Cooking ("nouvelle cuisine") was excellent, if a little expensive. The focus seemed to be on the food and the cooks rather than the guests (we were there to appreciate their skills and had to accept the wait).
Very good hotel, extremely friendly staff!
Very very good restaurant