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the pictures on reservation page not real. they give as old furniture room with bath smel from bath. when we show on the reception pictures from Booking.com they sed as that tis is "renovated rooms" and if we need change rooms we must pay extra.
Staff were very apologetic when a storm put out the electricity. A complimentary bottle of champagne was delivered to the rooms when service resumed. Dining room staff were extremely helpful and pleasant. Air con effective - temp in upper 90's during our stay and therefore very welcome. The baths in all the rooms which we had, leaked a little.
exept the heating that didn't worked everything was ok breakfast
I've stayed there before and thought it good value for money however it is difficult to find.
Excellent location, good views of danube (request river view), quality massage at low price. Hotel needs overall redecoration.
Very good position. The staf is very helpful and know to speak English and German. Poor breakfast.
Great views over River Danube from rooms.Very convenient for walking accesss to main square and tourist attractions. Advertises there is a spa, yet it has been closed for long time and not available. Room cooling system didnt work.
Big black-beetle in the room and unclean bathroom ! "Best choice".
very clean no wireless connection in room at floor 5
Fairly good and confortable
from check in to check out, nothing was too much trouble for staff in hotel or restaurant - no niggles whatsoever.
Staff were extremely helpful and friendly. Spotless rooms and public areas. The swimming pools (outdoor and indoor ) and spa provided relaxation whatever the weather. Excellent range of massages and beauty treatments at affordable prices. Food was varied, well presented and delicious. The amount of storage in bedrooms was inadequate - no drawers for clothing and limited space in the wardrobe.
My second year staying there and i loved the location as easy distance to the centre and shopping area. after a good shoes day shopping , i was able to have a massage and spa treatment at hotel for about one third of price in ireland!! Had steak dinner and needed good teeth to chew meat!!!
The hotel was in an excellent location to explore Ruse.
very good value for money. good location at the center of town right on the main square. breakfast tipical of bulgarian hotels. not many services within the hotel however the staff were very helpful with very good english. Not stylish hotel but would recommand it only for its location.
Probably It´s repeared. but I feel a little bit warry about cecurity of own room. Because That hotell was made at old age... so there is a few space between door to flame´s of it. It´s just a few but... I thought that It´s ok or not??? but It´s just same as another place , I think. I got a shower... but That showered also to my Bath set and make-up goods that was put on the tray which was above the sink.. there was not so near place from shower...
Parking was available nearby. Staff were friendly and helpful. Good location on the central square. For a 4 star hotel, the rooms were large, but rather shabby and poorly appointed. Everything was rather run down and in need of renovation.
The hotel was very central and you was within walking distance of all of the sights in Ruse.
the restaurant was excellent, and good location breakfast wasa bit disappointing
The city of Ruse is delightful and the hotel is in a prime location with car parking for touring folk such as ourselves. I watched the World Cup final in the bar with a group of Danes!
Hotel was of good value. Hotel was somewhat away from the central area.
The location and the staff (very attentif and available) No complains
Best hotel in Ruse. Friendly, helpful staff. Good location close to the centre. Excellent room. did not try the Restaurant but others recommended it.
I like the location, I like the old house refurbished without loosing essentials, I like the receptionist attitude. The bathroom plumbing is in very good condition. In fact I am for the third time guest of this hotel. I was surprised by the changing of the hotel restaurant in a Chinese one. The previous was better. The bathroom floor is very slippery until is very well rinsed with the first shower. For the winter the only heating system is the cooler reversed in heater, that means only 2 kW per room.
Everything was excelent. Staff, room, position, etc. I will definitely come back again, always when I have to go in Rousse. Nothing. Maybe the brekfast could be improved, but not necessarily.
The stuff is very polite and communicable, willing to help. We were paid enough attention. All the information and applicable discounts were offered from the very beginning. The hotel restaurants are comfortable, the food is fresh and the service is perfect. Our child was treated with a special attention.
Really well designed, fantastic decor and lovely rooms. We turned up on a national holiday, hoping to get a hire car and couldn't understand why everything was closed! The Receptionist spoke good English and was very helpful in helping us get it all sorted.