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included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Brand new Hotel next to airport!
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
New Hotel with all facilities in excellent order. Restaurant was very good None
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
The hotel offers free wifi but there is no table in the room. The room was full of ants, ok this can happen, the hotell is in an immense park but i have said it to the receptionist but nobody took action to clean the room.
The owner and his wife were absolutely lovely and I wish them very well. Their chateau is lovely and the swimming pool beautiful. The rooms are far too tiny, there is no ventilation and no air conditioning. I was bitten by mosquitoes because I was forcred to leave the door open to get ventelation.
The food was excellent and the staff were charming. The modern design of the bedroom was also attractive. It was not possible to get fresh air in the bedroom except by opening a french door. Perhaps because there was a reunion taking place at the hotel at the time, there was also nowhere to relax except in the room, as the weather was too cool to use the swimming pool area...
Location , hairdryer not working ,bulbs not working
Helpful staff and outstanding quality of food
The staff is nice and polite. Noisy until late at night, with people going to and fro at any time.Walls are as thin as cardboard: you can hear your room neighbours speak and watch TV. Indeed, not a hotel for businessmen who need to sleep and wake up early.
Very friendly and helpful staff. Further out from the centre than expected so a car was essential
It was conveniently close to the autoroute for breaking a long journey. It was a shame that the restaurant wasn't open.
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
It is close to the airport
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
Helpfullness of the staff
Close to the airport, spacious rooms A little too pricey
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
I stayed in a studio of the hotel - and enjoyed to have my own little kitchenette - that was very handy as I stayed for more than 2 weeks - the service in the studio is the same as in the rooms - cleaning every day. The choice in the restaurant and in the brasserie was limited - it is probably ok for someone just staying 1 or 2 nights - but not for longer period. Also the quality of the cuisine was not always good - same dish on different days = different quality
There really wasn't anything to dislike about this hotel - good location, helpful and pleasant staff, the rooms were clean, tidy and well equipped and a choice of restaurants. I'd certainly recommend the hotel.
Size of the appartments and the bed Slightly shabby decoration in the appartment. Unfriendly staff in the brasserie.
Friendly Staff, Good for late arrivals, Close to main route to alps
staff very freindly. Food excellent and great value for money
reasonable price, big parking space, acceptable restaurant, clean room WiFi connection requires special registration and nearly no signal of mobile network connection. Breakfast is as poor as most of French hotels.
freindly staff rooms smelt of smoke - Expensive for type of hotel - expected more from the hotel from expanation on web site at booking
It was convenient for the Autoroute, and the WiFi was useful. The hotel was secluded from traffic noise. The room was booked for three people, but I had to retrieve a poor campbed from under the double for my son who is 1.97m tall and ask at reception for a pillow, a cup and supplies for the tea making facility, towels etc. The hairdryer didn't work and there was an enormous party of rowdy children....I'm not given to complaining, but you did ask!
arrived at 11.30pm and left by 8.45am so not actually there that long! Beds comfy, showers good. inadequate tea/coffee facilities in each room i.e. only one tea bag in each room (which was for 2 people!)
THe position The moquette of the room
Easy access clean hotel Limited menu but fine for our over night stay
Breakfast was good and worth the 7 euros price tag. The bathroom and toilet were seperate. The internet connection was simple and free. The bathroom was functional if not on the small side and the toilet was even smaller. The air conditioning in both rooms was inoperable and one room had dead beatles in the bathroom and had obviously not been used or cleaned for some time. The hotel advertised the restaurant as open and serving until 10pm. However upon our arrival at 9pm we were told everything was closed and that there was fast food available in one direction and a town in the other which had restaurants?
Good stop-over hotel
The hotel is conveniently close to the autoroute but situated in a quiet area. The staff are very friendly and helpful. The accommodation is basic but clean and functional. Perfect for an overnight stay en-route to the Alps, as we were. The restaurant is adequate with reasonable food.
Friendly and nice staff shower head was broken
We stayed 1 night on our way to the Alps for a week skiing holiday. The hotel was conveniently located, and we had a family room which was perfect - our children had their own room with the only door being into the main room. The staff were very friendly, and even looked after a toy cat that got forgotten until we could collect it the following week on our way back.
Near to motorway, therefore good overnight stop. Basic, clean accommodation and restaurant is good standard considering it's relative cheapness. Quite noisy due to proximity to motorway
Good value for money. Excellent location for stop over. Polite and helpfull staff.
Room nice and close to car-charming mangaer None
Clean room, fairly comfortable (reflected the price per room), reasonably close to the airport/motorways, morning receptionist very cordial, breakfast available if required (at extra cost). Despite the confirmation stating that we could check in up to 23h00 the hotel was closed when we arrived at 22h20 and we could not get past the security gate into the car park. I walked around to the hotel entrance and found a telephone number to ring and was told by the woman that answered that check in was until 22h00. That said she gave me the codes to get in to both the car park and the hotel and advised that the keycard for the room had been left in the lock so we did gain access to the hotel & room. However, it was extremely dark round the hotel and very cold, -5c, plus I speak fluent french so conversing was not a problem - I think that a non-french speaker would probably have had a great deal more problems in even getting into the hotel let alone understanding where the key had been left. Other points - no lift so had to drag cases up the stairs to the first floor - not easy to find despite being right on the main road as no signs (lit or otherwise) that are easily spotted from the road in the dark. - we requested a twin room (which was stated on the confirmation)and got a double and, since there was no hotelier/night staff on site, there was little we could do to change that.
A very basic room and Hotel.Staff friendliness and the cleanliness of the room were the good points,particularly the receptionists who spoke excellent English.
Welcoming friendly staff. Room facilities OK.
The hotel seems under renovation.
Its convenience next to shops, bars and restaurants. No.
Very friendly helpfull and obliging staff. A comfortable and good value hotel, ideally situated within the town.
Cheap and good location
Good position for what I wanted, and for bars ect No bad points
The leisurely breakfast No hairdryer in bathroom
no room for 4 persons : 2 adults + 2 children
The sheets were not changed on a daily basis - but when I asked on day 2 they were changed but only on this occassion. Also the floor was very obviously dirty and it wasn;t until I requested it to be rectified that it was done. Parts of the breakfast was not fresh on both occassions. About 35 minutes by train to Lyon - nothing really to do in this location.
location and price; basic but value for money no bar or cafe