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Hotel very clean. confort rooms. Staff service is too bad. need to ask to get something basic. was there with my kid: nothing ready for kids!
ambience easy car parking pleasant staff no
The gym was very nice though it was a pity it came at an extra charge
The room was clean and in good shape. The wc was separate from the bathroom, very convenient. Right next door to Holland Casino. At the time of our visit the parking lot was broken up. It was an unpleasant walk in bad weather to the front door.
the bathroom check out service and accessibility of the building
room design, bathroom, separate WC
The staff were friendly and efficient. The wifi coverage was excellent. The bathroom was large and well laid out, although a soap receptacle in the shower would be useful. Details like clothes brush and shoe horn are always appreciated. Good copious breakfast with a superb view. Only niggles, everything was so well laid out. The ironing board was not very stable, but nothing else disturbed a comfortable stay. Laundry service needs tightening up - 24 hrs is a maximum and the taxi service - of the town rather than the hotel is unreliable, 5 minutes means a missed train.
Clean, efficient. Dinner and breakfast were a little expensive.
New hotel in excellent condition, very helpful staff and good location - walking distance to good restaurants and museums. The beds were just too soft - no support at all - and we both had very sore backs after two nights there. It would be fine for us for short stays but we could never stay for long unless they have some beds that are a bit firmer. I am sure it would be fine for young people with good backs but we are both old with back problems.
Loved our room with a little balcony. Spacious enough for luggage, bathroom had a nice large bath tub and the bed was very comfortable.
A modern friendly hotel situated conveniently in the heart of the old town.Friendly, helpful staff made the stay all the more enjoyable. Breakfast could have been better quality ie bacon dried out, muesli cereal was mostly dust and not worth eating. A little more effort on quality control would have made it good rather than OK.
Comfortable hotel room and a kind and good staff
Well presented food. Large comfortable double beds. a modern,clean hotel. but. The car parking is a great distance from the hotel, walking it in the rain cannot be fun and should be avoided. Many of the bedrooms rooms are not fitted with air conditioning. I would recommend with reservation.
Excellent accommodations. Luxurious. Excellent bargain for price.
Nice atmosphere, very central yet calm location, excellent service. I appreciated a lot as well the (free) WiFi - which is in fact an indispensable service for most travellers.
Nice, clean and comfortable hotel. The staff is very helpfull and nice persons. The bathroom very nice and modern. The beds good.
A new and well-designed hotel - quiet and relaxing ambience - interesting area - breakfast above average, though coffee was rather bland. Overall however, well worth a second visit. Parking rather unfortunate for the hotel, but the staff could hardly be more helpful about the two alternative solutions.
It was well-located. Athough we booked the living-room, we've got a different room (cheaper), but they also changed the price accordingly.
The suite we had was comfortable and perfect for a family, although the restaurant was expensive both for dinner and breakfast and unsuitable for young children. The location was convenient and attractive. We had to search for someone to check us in and check us out and there were no staff available to give information..
Confort I think internet access very expensive
Service Hotel needs to be redecorated-looks seedy.
good location This was advertised as a palace ..our room was totally charmless!...We felt the hotel was not being very well attented to..also the parking was difficult..a walk and then an underground garage........
I booked a suite for EUR 100 - it's very good value for money! Very spacious suite in a real palace. Good breakfast with a relatelively small choice of quality food, good bread and nice selection of cheeses. The reception staff was slightly unfriendly and did not smile at all. However they were exceptionally efficient, helpful and fulfilled all requests withing adequate time.
The staff was wonderful.
the location the room
The location and ambiente
the rooms were clean and basic. the location was excellent. the staff were friendly and very helpful. We enjoyed the bar and restaurant very much. They were very relaxing areas to sit and enjoy time with family. We came for a wedding and had to coordinate many people from all over the world and the staff were very helpful. everything is within walking distance so it was a completely drive-less vacation. the hair dryer in the room was a bit weak.
Comfortable, quiet room. Friendly staff. A little expensive, especially breakfast.
Very good staff, easy parking and pleasent rooms. Breakfast is too expensive.
The staff were cvery hospitable. When I checked in she called me my namebefore I told her. Restaurant staff was also kind.Room was clean and the roomrate was very affordable. The location of elevator was not clearly shown on the ground floor.
The hotel was located close enough to the city centre. They charge the internet connectivity in the room. Free wifi was only available in the public space.
We were there for a wedding and ended up in the hotel bar late at night. The barman was very friendly and stayed open late especially for us! The rooms are nice, comfortable beds, nice shower, good location right opposite the train station. The parking garage costs and extra 8,50. Since you also have to pay 15 per person for the breakfast, I think the garage should be free.
Very friendly, helpful, and polite staff. There was a discrepancy between the website and the hotel over the price of garaging my car. It was resolved satisfactorily but could have been avoided.
Friendly hotel staff. I ordered with my dinner a bottle of red wine. The glass you get is ridiculous. It is a glass for a portwine, not for red wine. They should change that.
A home from home ! I found the drain plug of the hand basin in the bathroom impossible to shut. I solved the problem by placing a glass upside down over the plug .
Room was excellent, 4 available free computers/ internet available just off the lobby. Directly opposite the railway. very quiet room
Staff very friendly & helpful Bathroom showers make no sense ..... 1/3 of a shower door with the shower located in the rear of the tub. Do you folks really like wet floors? Seems this is typical of Europe, but these deep tubs and crazy showers are accidents waiting to happen. Hope you have good insurance.
Large rooms. A excellent selection for breakfast.
Great staff and good service
comfortable counter in the bathroom is a bit small
Easy to find and centrally located. The meal in the restaurant was disappointing.
Clean and pleasant room, good restaurent, convenient and spacious car park.
Good excess from main roads Soft-drink machine placed against my room. Noisy men and women in the room(s)
My stay was very enjoyable, the room was clean as well as the bathroom. In the bathroom we found the placement of the toilet roll very inadequate. The room was also a bit too warm.
Clean, nice staff, good value although a little far from gronigen which I ask for.
Students learn, train and run the hotel. Achieved 4 star rating. Friendly Reception staff. Hefty walk to room. No vending machines. No facilities for guests. No breakfast included in price.
The kind staff, the organisation - we got there passed midnight and everything was prepared-, the room and its bathroom.
The staff is friendly and quick in problem solving situations. The hotel is very well designed and confortable I think the cleaning of the room, and the bathroom particularly, was non appropriate for a four star hotel.
This is a hotel school. Everything about the hotel is as you would wish it to be - and also as you would hope it could be in the "real" world. Better signage from reception to the hotel section.
hotel tres calme, service excellent
Good and hospitality service.
The friendliness of the staff, the cleanliness and the fact that the staff (first and third-year students) were open to comments and constructive criticism. It is a training academy, and this must be taken in mind when booking! As it is a training academy, the restaurant was not open at the weekend - however the breakfast was fine and I would recommend Humphreys restaurant in the centre of Leeuwarden (€19.95 for three excellent courses!).
The staff was friendly, the room was clean, the breakfast was great. I could not have a hot shower when before going to bed, because they had a problem in the heating system. The problem is that no one had warn me about this problem, I discovered when I was ready to take a shower. When I checked out, I asked about a discount in the price, or no charging in the breakfast, but they refused. I thought very unkind of them, because I did not have a good sleep night without having a shower. In my opinion they should be more kind and apologyze with a real action, and not just with words.
The hotel run by students is a very good quality price relation, but the students still have to improve some small things, you easily pardon them since they are extremely friendly and motivated. when I received a phone call, they asked the person what was the subject of the call, a well known practice in a company when a secretary answers the phone, but not done in a hotel.
The hotel is a hotel university (the staff are students from international hostellery management), the quality iss that of a high quality hotel for a budget price (you pay about three times less than could be expected by the standerd of the hotel).
This was a good clean hotel, with very friendly staff. The rooms are basic, but well cleaned. The breakfast, included in the price, was a high standard. The Restaurant is of a very high standard and it was necessary to book in advance to secure a table since it seems that they have customers from far and wide.
Good restaurant, also the breakfast was good.
The room was comfortable and provided space. We also enjoyed the two casino machines. Breakfast was great and had a variety of food. In the bathroom there is an opening above the window, which can be opened or closed. However you have to stand on the bath in order to do that, if even possible. As a result at night when the ligt was on in the bathroom musquitos and other flying animals were able to come in. My suggestion is to install a screen in the window opening for protection.
It was very comfortable and clean. We had a meal in the restaurant and we enquired if they served smaller portions because 2 of our party couldn't eat a full meal. The hotel staff agreed that they would serve a smaller portion, but they still charged the full price.
The room (large!), the friendly staff, the breakfast.
As staying in a suite we found it very good. I found it pleasant to have eye contact while bathing with my wife staying in the large bed. There was no door between the batroom and the bedroom.
nicely arranged and comfortable rooms, convenient and quiet location, excellent staff, very good brekfest served at flexible hours at guests' convenience (!), everything clean and fresh if there were hairdryer and mini bar in a room it would be just perfect
The clean and spacy room, the free parking The breakfast was poor and not royal as you expect from Van der Valk hotels, the rooms a bit noisy (showers of the neighbours), no elevator available, the suite we booked didn't had a jacuzzi as promissed but with a one person bubble bath, there is an open shower so you have to clean the whole bathroom afterwards
Good location. Easy to find. Large room. Good selction for the breakfast. The entrance door to the room is quite thin and should be better sound isolated. If there is noise in the corridor it is heard directly inside the room.
Large comfortable well equipped rooms, pleasant staff and good food. Free car parking on site!
The staff was always very helpfull and willing to go the extra mile The couch and bed was a uncomfortable as it seem to be worn out
Upon arrival our room was upgraded and the hospitality was very good, had our diner in the restaurant which was also very good. We didn't have breakfast in the hotel. The bedlinnen was too hot for the season and no real summertime bedlinnen was available in the room.
Very pleasant staff; nice comfortable room; good ambience; good position in the town; very good restaurant
The 2 night package was good value but if I had been staying only one night the hotel was not good value for money The rooms were not luxurious - although it had a sitting room the space was cramped and dark - perhaps redecoration in a more vibrant colour might do the trick. The ventilation was poor (in an attic room) and the bathroom was average -
The hotel is located in the heart of Dokkum, which is a very picturesque and cute village. The staff was very helpful and the facilities clean and nice. Just 15 minutes drive from Howlred, where we caught the ferry to Ameland. The room was a bit outdated in terms of furniture and decor.
Room was very clean and the staff were friendly The new mattresses in our room were of the soft type, we prefer hard mattresses
We thoroughly enjoyed our stay at the hotel. We loved the history of the whole town and also the proximity to superb countryside, cycling, walking. The hotel itself had a friendly atmosphere, the room was beautiful, staff very friendly and the central location allowed us to discover the town in the evening.
Large, quiet room and very good food; centrally located in a very attractive samll town with interesting historical sites and countryside around. One way system made it hard to find; I struggled with Dutch website entry when trying to find directions to it.
appearance and comfort of the room choice on the menu
To be in the centre of the city
Very nice location and excellent bed Charging 17 euro for 24 hours in a hotel like this is over the top. I expect service. The also send one a survey. 10 minutes is far too long and it contains questions pushing you into a specific statement. deleted it.
It was all very good.
The quitness and calmness, beatifull surroundings.
The setting of the hotel was beautiful, the rooms lovely, the food great and the staff friendly & helpful. The pool and pool-side areas are lovely! We had believed the spa services would be more extensive and more professional than they were. In our view they were over-priced for the services received and we felt a little cheated by them. For example, the expensive 30 minute massage was actually 15-20 minutes with time left over to "lay and rest".
We stayed there many times over the years. ( For all above-mentioned reasons.) It is even better now that the hotel is totally smoke-free. And we like the 'new look' following their recent renovations (2008)). It is our favorite hotel in North Holland. We had an excellent service in the dining room the first evening. However, the second evening - they were short of staff - and it took much too long to eat a simple 4-course meal (19h00 to 22h30..)
The staff were helpful and spoke good english. The room was clean and comfortable and it was easy to park. The lighting in the room could have been brighter
Staff was very friendly. When we asked to be moved to a room above the ground floor, they took care of it right away. The food at the restaurant was excellent. Very easy to get to and conveniently right off a main road. Set back enough that there is no traffic noise.
Perfect service when we asked for change of room, however THE new room also smelled and was fulltime of mosquitos
Good locations - had a restaurant attached
nice area no air conditioning, it was warm but in summer it probably would be unbearable..
Standard Campanile - cheap but reasonable rooms - good meal in the hotel after a long bike ride was very welcome - the brocolli soup was especially good
Well the most convincing thing they served me in my room despite of the fact they dont offer room service and that was overwhelming. The staff is absolutely refine and descent Water was yellow, reflection of this color is everywhere in the bathroom, room was very small
very friendly staff,excellent breakfast.
no lift stairecase to havy on elderly people
Very convenient for the City Centre, budget priced hotel. Although near to the main road noise was not too intrusive. Restaurant and Bar opening hours.
Nice location in the friesland countryside. Shower had no door or curtain and water goes everywhere. Breakfast not until 830! Overpriced dinners and rooms for that area.
Staff wer very kind and good food.
Lovely very well renovated old farm. Perfect welcome, very friendly, very nice atmosphere, excellent food(do not forget to book for restaurant too). Apart from the usual Dutch stairs, you can not open windows but it is nicely compensated by air circulation system and it is better to avoid mosquitoes...
Excellent breakfast, very helpful staff, nice central Friesland location, good restaurant, highly recommended! No screen in the shower, so the water went everywhere.
The staff were very kind and helpful The steps to our room were very steep and as I have had 2 hip replacements it was very difficult to get up and down. It's probably not a hotel for the even slghtly disabled
Friendliness of the staff. Situated in pretty village. Rather noisy if bar below busy.
Very kind staff, good food and excellent service.Very quiet at night.
Faire price - good hospitallity - along the water breakfast nice - friendly staff - bathroom clean small room ( if you want to stay more than one nigth ) - some odour in the cabinet in which you put your spare clothes in
The room was comfortable and newly decorated and the staff were hospitable. The food in the restaurant was very good.
very clean and staff friendly and very helpful
Very comfortable and clean. Staff very helpful. Restaurant, food and waitress excellent.
The setting was lovely. All the staff were friendly. The room was clean and it had everything we needed. The food was very good but we felt it was expensive.There was a very odd smell in our bedroom.
Large room, comfortable bed, decent breakfast, great view. Lots of stairs, terrible noise from the restaurant terrace until 1-2 am, reception difficult to reach when restaurant is full.
Quiet and nice people. N.A.
The staff were very helpful & friendly. The stairs to our room were very steep - just something for info, not something that caused us to dislike the hotel.
The staff is very friendly and helpful. The breakfast was wonderful. Our stay there was quiet and relaxing. We could have rented their bikes too, but did not have time to. Just a reminder that stairs in Holland are more on the steep side.
Nice location, excellent food, very nice and kind staff.
Location was great, pretty village and town is surrounded by lovely waters. The walk through to the hotel room past the back of the kitchen, fridges and stock was not nice. Then walking through the kitchen door into the hallway where you are met with an overwhelming smell of cigarette smoke from the smoking room and toilets for the restuarant. Entrance and exit to hotel was also jammed full of tables, chairs and other stuff making exit difficult.
Good price, wireless internet conection, nice man working in reception, nice enviroment. Seven days a week the same food at breakfast... During the whole stay the rooms weren't cleaned.
Friendly staff, Free WiFi & parking. Good value for money. Quiet location in a sleepy little town. Good chef specials in the gastro-pub-cum-bar downstairs. Fit for purpose rooms.
The hotel staff were fantastic could not do enough for us. The food was super
Small friendly place in queit but nice village in the countryside. Resturant there was excellent if a little pricey, but the standard was very good.
De Parel is located on. One of the many waterways in Holland. Fascinating scenery! Quite nice little in-house restaurant with very reasonable prices. Breakfast ok. We knew this in advance, but it was quite difficult to find.
hotel staff is very attentive. the meal in the hotel restaurant is very tasty. Small, quiet place. We left the hotel early in the morning, so the hotel guy prepared the breakfast and left it for us in the fridge (omelette, juice, etc) - it was very nice!
Very simple yet comfortable with friendly staff and excellent food. Good location to see both city and surroundings, easy access from highway and city.
lceanliness and decor Staff seems to be hard to find and a little surli
Really clean, the staff super friendly, i will definitely go back
Hotel was clean and comfortable and staff friendly and helpful. Signs from road to hotel were good, however, during our visit the access road to the hotel was closed and no aparant detour signs to hotel, plus more signs are needed within the industrial estate to entrance of hotel.
Staff was extremely good.
nothing in particular, location of hotel a bit far from center
able to check in in the middle of the night no heating at the bathroom
Comfortable and easy location to find and within short distance of the W.T.C. No
We needed a room for a one-night stop to break a longer journey - this hotel was in the right location and reasonably priced. It was well signposted. The room was compact, but had comfortable beds, good wireless Internet access and functional washing facilities. We did not have a meal so cannot comment on the food. Staff friendly.