After taking a holiday across Europe once more, still the best hotel we have stayed in.
The hotel and the staff were very friendly. They spoke english and made us feel right at home. I would recommend this hotel to everyone.
Friendly staff remembers you from previous stays, and will seek to mold your stay to your needs.
Friendly staff, spoke good English, excellent food, reasonably priced.
Quiet, friendly, clean.
The room was big and had a balcony. Close to downtown. The information that we asked for an extra bed was not recongnized by the hotel. The information flow from the reservation should be checked. The lack of an elevator may be a problem.
Easy to find, parking on site, freindly staff, really good breakfast
We liked the location and the family that ran the hotel were nice. Walking distance to most things. Quiet and nice place.
Breakfast was good. Location was excellent. Small unlit step going into reception. My wife tripped and broke her hand because of that step. No hotel staff on site at that time (21:00).
Lokation is very nice, from mainstation easy to access with Tram. Wireless Lan can be used only rooms face to the mainstreet (= something noisy) and breakfast room.
Convenient for the city and its sights. Good free parking at the rear of the hotel. We arrived at 1630 and there was nobody there, only a otice to go to a cafe 50 meters down the road where we got the room key.
Breakfast was excellent. Dinner was not cheap, but quite good. Nice decoration and good location. Not very easy to find.
the location was not central but great with wonderful views. the staff were very friendly and helpful with tourist information.
The room was exactly as described. The breakfast, while not included in our room rate, was excellent. We had requested a children's bed and it was waiting in the room for us with a small activity book for our daughter and some children's toiletries. Finally, we were in Erfurt during some unseasonably warm weather, so we were very pleased that the hotel had air conditioning!
very attentive staff who handled every request efficiently and in friendly manner.
great location; superb facilities
5-star hotel but still friendly and relaxed, great restaurant and bar
comfortable bed, excellent service
space, style, location, breakfast spa was not functional
Exellent brekfast, the best we have ever had ! Fantastic dinner, very serviceminded and plesent staff. A very nice hotell, with alot of confort, space, lighten and with a very good site in the city. The lift capacitiy should be better.
spaciousness of hotel, calm and relaxing atmosphere, wonderful breakfast!
The hotel reception was closed until 17:00 (5PM) and I was left to wait in the cold rain for 90 minutes until a stranger found a way to contact the owner, when there was no response at the telephone number posted at the door.
Free internet access. Friendly staff. Large, clean room. Not negative, but good to know: only cash payments are possible. No cards.
The room was very big and comfortable with a separate foyer and bathroom. The bar downstairs is filled with smoke. This was a big problem for me. The only place the free internet worked was in the attached restaurant, which was just as smoky as the bar. This is also the breakfast room and I encountered the same situation at 9 AM. Also, upon arrival, one must enter through the bar to receive a key. The bar was so smoky that it did drift up the back hallway and into my room on the first floor. Fortunately, the separate foyer stopped the smoke from entering my bedroom.
Staff extremely pleasant, helpful and went out of their way to make our stay comfortable and pleasant. Room was very clean. Breakfast was excellent. Nice pub. Would definitely stay again
We booked the family room, which turned out to be an apartment with two bedrooms and a living room area. The breakfast was good. No one was at the hotel when we arrived even though the information provided by booking.com said that check-in was available any time during the day. It was cold and raining, so my wife and son had to wait outside while I went to find a pay phone to call the hotel owner.
You really get the feeling to be back in DDR times, the hotel is situated in an old DDR appartment building.
Friendly staff. The Hotel was no more and no less than expected, although finding a lift with stops only every three floors (3rd, 6th and 9th, on a 10-floor building) was a stark reminder of the German Democratic Republic...
We arrived very late in the evening when probably we could not find any restaurant open in the city. They served us a very nice lunch at that late hour. Excellent quality food and service.
Nice and big rooms. Good for familly visitors. Acceptable breakfast. A division of the old East German residental block turned to a hotel. May be interesting for German tourists but not for foreigners. Far away from city center. Parking space is quite limited. Staff can not speak English.
Room was very upscale for the money. Commercial center across the road. Strange construction of the building - elevator only goes to floors 3,6 and 9 - any floor in between is approached by foot. Not recommended for people with heavy baggage, elderly or disabled. Receptionist didn't speak English. Parking spaces were not marked clearly. Poor lighting in single room.
Staff seemed freindly, although I couldn't understand them as they did not speak english and I did not speak german. The room was comfortable. Would have been nice to have tea making facilities in the room. The information pack in the hotel room was only written in german so I was unaware of their full facilities. Just having one english speaking member of staff on each shift would be very useful.
The Staff were very helpful in advising us places of interest and using the trams, which were very accessable to get us into town. No complaints
The rooms are larger than expected. Expected to not have English understood since we were staying in Eastern par4t of Germany and this is the norm. We were in Germany so we expect german to be spoken. I was supprised to find staff that understood and spoke some English.
The staff were friendly and competent and the hotel was clean and welcoming in furnishing. A hotel without airconditioning on a hot summer week is not really nice when trying to sleep. I was "lucky" enough to have two windows', but of course one didn't open, so I couldn't even get a breeze developed through the room. Regardless the heat wasn't to bad, but it did make falling asleep difficult.
Central location, friendly reception by staff, abundant choice of breakfast
The location was fantastic: right on the centre of Weimar within walking distance of all the major tourist spots. The reception staff were very helpful and pleasant and my single room on the 3rd floor was lovely and very comfortable: it felt like home with the advantages of a hotel. The whole hotel was spotlessly clean and tastefully furnished. The buffet breakfast was very good indeed with a wide choice of food in an airy and light-filled modern room in the back extension. The car park was most convenient and the hotel easy to find. No there was not. E=We had a very pleasant stay and on the day of departure were able to leave our luggage in the luggage room until 4 pm.
location, charm of hotel, great breakfast I wish a family room had been available
nice traditional hotel in excellent location with free parking a second pillow would have been more comfortable
Location is great and the ambiance also No internet access in the room, and no coffee machine for expresso in the breakfast.
Breakfast was included, parking was free and at the hotel (not off site), very good location A printed, color city map would be better to give the guests rather than a xerox copy which was harder to read.
It was close to the city centre and had free, secure parking No one helped us (3 guests) with the luggage on arrival or departrure
Very comfortable and attractive rooms, friendly staff and perfect location at very reasonable price. N/A
Closeness to the center of the old town of Weimar, friendliness of staff,and practicality of a well-equipped kitchenette.
Did not sleep in the hotel itself, but in a nearby appartment that the hotel also offers. Very nice and clean house, food offered in the hotel very good, service very good. No cooking facilities in the house, but magnetron and coffee machine are present.
The location was wonderful and quiet, only 12 minutes out from the train station by bus. Staff was very nice although little english. restaurant food great. nice patio for afternoon/evening beer breakfast changed everyday. Bring your own shower soap :)
It is located in a really quiet and nice place. The staf is kind, the breakfast is more than enough. There is a nice garden to enjoy a beer. The room is a bit small. There was not even a piece of soap.
The Hotel Am Kaisersaal is well situated in the city for seeing all the historical sites, shopping, eating, relaxing, and near public transportation. I'd go back in a heart-beat.
The room was very nice and very spacious. The towel warmer was a nice touch. Everything was extremely clean. A frig would have been a nice addition.
The hotel was central to the sights in Erfurt, the on-site car parking facility was excellent and a must in town which has such complex oneway traffic systems and pedestrian streets.
Very helpful owners.
Room, place, very nice stay, but they charged way tooo much for the dogs. It's a pitty because otherwithe the hotel was great
service, wonderful staff it is next to the rroad, very noisy!
We found the hotle to be perfect for all of our needs and plans. What startled us first were the newly remodeled rooms. That was quickly followed by the staff, all of which spoke english and all of which went way out of their way to be helpful. The food was very good and plentiful. From the hotel, Erfurt, Weimar, Jena, Gera, Buchenwald, and quite a number of historic places and sites were readily available. The bus stop right outside the hotel made the trip to Erfurt quick, easy, and very inexpensive. We plan to stay there for all of our trips to Thuringen.
I liked the atmosphere. It was a small hotel and very intimately. Of cause it was not luxurious - it was very cheap - but there were vhat you needed and replayed for. And it was very easy to find. NO
Restaurant food was very good. Staff very friendly. Pleasant area. Room above the restaurant was very noisy until after midnight. People enjoyed talking were very loud.
The hotel is situated a few minutes outside Erfurt city center, so it is mostly like a countryside pension. It is a quiet and clean place to stay. It should be possible to pay with visa and other internatinal creditcards,and not only the german ec cards. The breakfast could be be bigger.
I eat diner there and it was one of the best meals I had in Germany.
Friendly helpful proprieter and staff. Good food, friendly customers, carpark, near motorway, advice on things to see.
I visited Erfurt I would recommend to this hotel. It was fine!
staff did not speak english
Nice and clean room, good breakfast
Very good and warm served from the restaurant waiter during dinner, check in and check out services. We need to move out baggeges to our room... it may be too heavy for the ladies.
Breakfast was great. It seemed a little disorganised
The room was quiet, comfortable, clean with an excellent shower room. The area is peaceful with a walk by the river nearby and a pleasant beergarden within 100 metres.
location and facilities
Location is very good. Closed do the main road and can be found very easy. All bedrooms are on the backside and therefore it is very quiet inside even with open windows. Breakfast is good. Free parking. Connection to the free Wi-Fi internet requires complicated authorization process in German. Even you succeed the signal is low and connection is not stable.
Rooms very quiet even if the hotel is located on a main road because bedrooms are on the backside. Breakfast good. Internet on a local PC not free but with a fee of 50 Eurocent per quarter of hour.
convenient location, big room, clean no complaints
Recommend to prepare English. The staff should have minimum English skill.
Nice, clean and quiet room The staff doesn´t speak English. It was really difficult to find the hotel if you arrives fomr Weimar.
The hotel is only 5 minites from the centre of Weimar. A fair relation between price/quality
Free Parking and nice breakfast No English speaking staff
Convenience to old section of Dresden, excellent breakfast room, pleasant ambience.
Very helpful personnel, interesting surroundings, close to the shops and the Center of the City. Pleasant rooms. Calm and quiet.
Clean and spacious rooms, nice abundant breakfast, receptionists kind and helpful.
Front person were all excellent. It is a little bit difficult to find a perking lot.
Very good service breakfast very good
on site parking very near heart of the old town. good english speaking restaurant doing local food next door.
The breakfast buffet was amazing, including help-yourself sekt and a waffle-iron to make waffles, as well as everything else you would expect in abundance. The room was comfortable and the staff were friendly. We had a quiet room looking into the courtyard as requested. We would happily stay there again.
I really appreciated their flexible services when my child was ill suddenly.
Excellent location, friendly staff with great sense of humour, very versatile breakfast.
Excellent breakfast that was included. Hotel manager was very nice and helpful. The restaurant staff was horrible. We arrived and wanted to eat there for dinner. The waitress was terrible and the food even worse. However the manager comped the meal which was very nice of her.
very kind and helpful staff, very clean hotel, nice breakfast, nicely furnished room we got a small room with a small bathroom but comfortable
Atmosphere Food at the resaurant
I was given a comfortable and spacious room. It even had two doors, with a cute little ante room in between, which eliminated any noise coming from the hallway. Nice bathroom. The hotel staff were great. The breakfast was good. Ideally it would have nice to have free W-LAN in my room. I was however able to access my email by using the computer available for guests, which was located in the lobby.
central location the room, the bathroom and the shower were all rather small and cramped with little space to move around. OK for somewhere to crash for the night - but not ideal for a longer stay.
Location and friendly staff. Not really.
Very good situation, one can visit the city center on foot.
Location is great, decent room, clean room, price is right, they have parking (must pay). Would definitely stay here again €11,00 for not so great continental breakfast, no refrigerator in room. Would stay here again
Very good service in reception. Nice location. ....
Good sized room, friendly servie and great breakfast. Good easy-to- find location
Very nice and particular house. It is located 3 km far away form the city but if you have a car is the ideal solution. The room is large and the bathroom is clean. Very helpful staff. No elevator.
Pretty quiet and cousy hotel. Easy to find and convenient parking. Cold room at arrival. Personell is hardly connecting in English. Not feeling of secure place.
the atmosphere in the hotel and the restaurant was great, the breakfast was fine
Swiming pool is nice
I was positive about nothing at all, this was far below the average Hilton quality! 1. The Hotel was too far from the center. The brochure and website stated that is was only a couple of minutes walking from the center. As a matter of fact it was far more than 20 minutes. 2. The room was very dull and old fashioned. Far below the normal level of a Hilton Hotel. 3. This was the only hotel in out trip though Germany that had no free Internet access.
The personel was very friendly and helpful. Well done!
All my additional requests were fulfilled, staff was very polite and ready to help, room was tidy.
The first room assigned to us had a smelly bathroom. The ac did not work in the 2nd room and the hotel was not able to repair the ac during our stay. The hotel did not inform us about the progress and did assign us to a room with a working ac.
the cleaning stuff do not put all neseccary stuff for taking shower (e.p. shower cap) in the bathroom everyday
Very comfortable, spacious room overlooking the park. Good sound-proofing. Nice extra-long beds were wonderful. Fine, English-speaking staff. Very good buffet breakfast at reasonable price. Excellent reasonably-priced parking lot.
The SPA Reception staff not friendly (on the cold note of typical German). Too few staff spoke English, despite their young age.
Good location in Weimar. 4 star. Decent sized clean room.
Quiet room, good bathroom products, very polite staff, walking distance from the city center breakfast very expensive, but that is the case in all hotels now...
Clean comfortable modern quiet hotel, good facilities.Convenient for sightseeing in Weimar.
Loved the convenience of the computer for the guests to use. Enjoyed our room. It was clean and quiet. none
In our room the refrigerator did not function;bedsidelights not working;room infested with mosquitos but it was cheap. Quite noisy from motorway.
The only problem was the unagreable smell from the outside. No
Nice distands to oure vriends
Friendliness and helpfulness of the staff
very good price and very close city central. Parking place is unconvenience for travellers, if some cars driver into it, it is difficult to go out the parking place.
Clean comfortable room, quiet tranquil location and easily accessible from main road Very definitely the cold, unwelcoming attitude of the later shift duty receptionist - made us all feel uncomfortable. And a loose shower head fitting (minor point).