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The hotel is beautifully located in the Frankenwald forest, and Bad Steben offers a fantastic variety of spa, cosmetic and health treatment. Also, there is a system of foot paths that offers the possibility for walks and jogging for all needs. Good food. The fair rating of personnel is because of one person in the reception, who clearly should not be their. She was unfriendly, unhelpful and demonstrated no understanding of service. However, this one person was an exception, all other staff deserved good to excellent rating. The hotel is now 25 years old and the need for refurbishing is getting obvious.
Although I did have an booking confirmation, I was forced to change hotel close to this hotel. Just only because of, "We didn't have any room any more...".
Great staff, very helpful. Lovely setting.
The location in Frankenwald is very attractive. Beautiful,calm landscape. When we have ticked off "Golf/Sports" it is because there is a large selection of footpaths around the hotel where you can walk or jog, and the pool facilities are excellent.
A very nice hotel with friendly staff
Beautyful surroundings, fatastic for hiking and exercising. Pleasant staff and facilities that met expectations at the price level.
Beautiful surroundings and excellent facilities. Very nicely laid out for hiking. Wonderful swimming pool. Friendly staff. One sour individual (male) in the receiption ruined an otherwise excellent rating of staff. The hotel can only wait a few years before an overhall is required. It is beginning to look a bit worn in places.
the rooms are spartan but clean. However the food is exceptionally good. Very fresh delightfully presented and tasty some rooms suffer from motorway noise if you like to sleep with an open window
Check-in prcoess was perfect. The family room we bboked was spacious and clean and with a large nice bathroom. We borrowed bathrobes in the reception - they came in all sizes - and used the pool twice. Breakfast buffet was fine too. The dinner menu in the restaurant was a bit heavy.
The staff, the room and the swimming pool
Big,silent and clean room with balcony, friendly staff, good service reception and restauran. Excelent, big breakfast bufe. no wlan possibility in the room
For the price a good hotel, large rooms, swimming pool and sauna. Close to the highway No internet connection in the rooms, only at the lobby (free of charge)
the swimming pool, the breakfast, the location perhaps a bit dark
Very good hotel. Plesantly surpriced by the high standard...did not expect this from a "motorway hotel"...
The room was spacious and comfortable. The spa and pool were relaxing. The breakfast was good and varied. There was no wireless in the room and intermittent service in the lobby.
The staff were very good with the children. The pool was great, if a little chilly. Good food in the restaurant. Very quiet considering the proximity of the A9.
clean and uncomplicated, easy to find, close to Motorway exit, easy parking. I had booked for Sun night 11 Oct. I had phoned on Oct 7 to advance this by one day and was told by Frau Kuhn that this change of dates was ok and was now in their system. When we arrived Sat late the night porter had no record of us. He eventually found us in the system for Sunday night. Luckily a room was still available.
New clean hotel easy to find while on main road so as a nice atmosphere in the restaurant with a pretty good diner (choice). Still loud enough even if countryside through trailer traffic in the morning.
Value for money No
Hi-tech hotel! Friendly personnel. We complained when our room was not cleaned, The director intervened and made sure it was tidy later on. The next day it was cleaned used towels taken, but no fresh towels. We just got fed up, we used our own towel. It seems the hotel is on some sort of shoe string budget!!
The room we stayed in was nice, clean and not too small for three persons. The third bed really was good - the best on our whole trip. The sauna was large, relaxing and very clean. Our room was located on a side where trains pass at a distance of about 150 metres. Because of that one cannot sleep with open windows, because the trains also pass during the night. The breakfast buffet was sufficient, but not greaty sorted. Nothing was replenished and when having breakfast later in the morning the scrambled eggs were on all three mornings old and cold.
This hotel is too close to the church that rings the bell every 15 minutes!
locations on the way to ski holiday
We used the hotel on the way to and from our summerholiday in Italy. We are to adults and 3 children. So an extra bed was added to the room. The room wasn't so big, but comfortable and nice. The staff was nice, the breakfast was as expected (I didn't miss anything). Close to the hotel there is a pizzaria (very good and affordable) and an icecream shop (and a bank). There is much trafic on the seemingly small road in front of the hotel. Open windows will cause noise at ordinary city level from approx. 5 o'clock. So don't open the window.
friendly, warm place in a picturesque little town a bit off the beaten path, but that added to the charm
The hotel was closed untill 5.30 p.m. even check in from 5.00 p.m. should be possible. Half an hour just waiting for someone to open the door is not good enough.
Well, what can one expect for the rate 45 euro for double room? The hotel has been choosen for one purpose: near A9 highway, low rate, half a way during our longer trip. So if you need cheep place as a "trip-braker" and quick bed & breakfast this place is could be for you, otherwise avoid it.
Its a very familary Hotel and silent place at night time..Breakfast was great
Good price for one nigth
A very nice owner - the lady is such a warm and helpful person, excellent! We were with 2-year-old twins and the lady was very helpful to us at every stage of our 1-night-stay. Very good breakfast, excellent location - only 5km from A9 Autobahn.
We traveled with friends and stayed in the area for 3 nights. Mostly used the hotel as a place to sleep but ate several meals there. The food was good and the service was excellent. We arrived after the restaurant and reception were closed but the staff found us food and checked us into the room. But more importantly, treated us as invited guests instead of a nuisance. We recommend this hotel to anyone staying in the area.
The staff was very helpful and friendly. The hotel is very clean and cosy. The room was spacious
The staff is very accomodating. Food was excellent ! Location was great - just a few minutes to Lauscha for the kugel-markt. Price was very reasonable - I will stay here again.