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Valet staff was extremely nice. All staff was but valet staff was so kind. I did not have a working toilet and I called for maintenance and no one came to fix it.
Very comfy bed and clean room. Very nice staff Wallpaper was peeling off the walls
Helpful Staff, comfy beds Valet Parking is awful. Hotel needs to identify local events that may crest additional demands on valet staff, then use that info to bring in extra people when necessary. When we stayed, there were two college graduations at the same time which created a huge backup on Saturday morning; the suggested 15 minute lead time to have car brought up by valets was about 30 minutes too short. Give valets at least 45 minutes, hour may be better.
Great, safe location for seeing downtown Norfolk sights including Nauticus and Wisconsin. Easy walk from hotel to Nauticus, so we didn't have to move the car. This isn't specific to this hotel, but Courtyard's approach to breakfast is very susceptible to long delays during busy times. Hampton Inn and Hyatt Four Points buffets are more efficient (and just as satisfying).
Comfort, location, service
The location That we had to pay $19 a day to have my car parked there. I asked the valet guy to park it on the first floor... He took it to the 3rd floor. The terrace was filthy. Sticky carpet in the hallway.
Location was great. Bed was comfortable. The parking situation was a joke. There was a line a mile long for the valet, which was the only option. My AC didn't work, so the room was incredibly hot. I told the front desk about it, and they didn't do anything about it.
great mattress oversized rooms good downtown location Not a great value $19 for parking on Saturday night
Location is really good! No parking included and it wasn't advertised.
The suites are roomy and comfortable especially for extended stay. Great fully equipped kitchens. Glad there are some healthy options such as boiled eggs and oatmeal on the breakfast bar. Location is great. Walking distance to several restaurants for eat in and carry out. Great walking areas in the nearby Freemason neighborhood. Housekeeping took forever to clean room (I only requested cleaning every 2-3 days of my 12 night stay. They had an attitude when I had to track them down. The breakfast on weekends is a sheer mess. Not enough staff-- not refilled quickly enough. If you get there :15 before it ends, don't expect food or sympathy from staff. Blow dryer and iron were horrible. I had to ask for another and the replacements weren't much better. Just super cheap. Pack your own if you can! YMCA is in walking distance. Would be nice for hotel guests to get a break so they can take classes. Parking fee is ridiculous. You can usually find a space on the street-- especially if you are parking around regular business hours or download the app and pay for the meter for a few hours each day.
Breakfast was good. 1. When I arrived I was not given the room I had reserved. 2. The person who checked me in was arrogant and distinctly unhelpful. 3. I was charged $18.00 per day for parking, and I didn't even have a car! 4. I had to leave a day early, but was charged for the entire stay. Would definitely NOT recommend this hotel to anyone!
Loved our time here very clean and comfortable Breakfast needs meat
Clean and comfortable room; convenient lobby store; quiet area
Staff was very friendly and patient. Breakfast is great and saved me a ton of time and money. Room cards constantly die and need replaced. If it even goes near your phone stop at the desk on your way in. The parking garage they have you park in is $13 daily yet the hotel charges $18 a day. That's stealing. I wish I would have just lied and said I didn't have a vehicle; could've just paid garage daily rate. On top of that over $700 of gear was stolen from my car my first night, and even though this is a massive chain hotel there is no make it right rule. When my wife worked at Gaylord they would drop 2 nights cost from your bill to "make it right" for the lack of security. Instead this is just more money I'm spending to move my family, and one more stress to add to my pile this week.
Very polite people. The lady that checked me out is very nice and such a blessing!
It was a beautiful room.
continental could be better
$10/day for parking
Location was directly across from the Scope The rooMy I was given should have been closed to the public. Holes in the wall, broken furniture, sleep number beds that didn't work, bugs crawled across the pillow, Reserved a king suite and got a room with 2 double beds. Could not sleep at all. Will never go back there again.
It was available, every other hotel for 30 miles was booked. Oh, the room was clean and the people seemed nice enough. I couldn't tell which cement block contained "the garden", but there were many foreign odors that might have been organic. My favorite part was the elevator, which while layered in shiny chrome had this very East Berlin "NOW... I AM CLOSING!" tempo to its door. That sense of being in a old soviet asylum covered in new wallpaper and marble definitely describes the experience.