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Sebastian was great and really helpful in getting me a room as soon as there was a cancellation on a day that was booked solid. The hotel is always busy and my first pick in the area. Happy, clean and comfortable!!! Thanks Sebastian for a good stay this month.
Very nice hotel, great staff, good location. A little pricey, especially the food.
Excellent stay! Comfortable rooms, great service! My only complaint was the overuse of chemicals in the pool. Your eyes would burn even if you didn't get in the water. It wreaked havoc on the the children's skin.
The staff was very friendly and helpful. Great location.
Pleasantly surprised by this hotel. Very clean, eligant hotel. Great value for the money.
We booked this hotel online for 1 night for 4 adults. On check in my husband was told we had a king size bed and could also have a roll away bed. We did end up getting 2 double beds but he was told that he shouldn't expect double beds. It is concerning that any hotel finds it acceptable to put 4 adults in a king room. I did share our experience via email with Ms Gregg as she emailed us to find out our experience. The only other thing that is concerning, and I had to call about, is that this hotel also puts a 50.00 hold on your account for incidentals. I do have to note that the rooms were clean, pool was cloudy, wifi in room is 12.95 and free in the lobby. This hotel has great reviews and that is why I chose to spend an extra 50.00 for a great hotel. We will not stay here again.
Great Hotel within a block of Illinios State University campus. The hotel is beautiful, newly opened and the staff is wonderful. There is restaurant on site with great food and many others within walking distance. Starbucks coffee shop in the lobby! Parking is free in the attached garage so you're able to walk to ISU campus and not have to pay for parking at ISU. Also close to Childrens Museum and Uptown Normal.
I made the mistake of dinning at this hotel 2 weeks ago. After waiting for the host to stop joking with the bartender for 15 min. to seat me at a dirty table, I waited for another 10 to 15 minutes to be waited on or aknowledged. Finally the rude server came to take my complete order (apparantly to busy in an virtually empty restaurant to serve a drink first) I ordered the crab cake which was over priced and still frozen in the middle, when I finally found someone to send it back it was another 20 minutes and no drink refill or apology. In short the service and the food was terrible, i asked to see a manager and waited again for someone in authority to complain to. 15 minutes later no manager and I left never to return......ever
This hotel is new. The staff was friendly the rooms can. I didnt get a chance to use the fitness center or the pool but both looked nice. The restaurant buffets leave something to be desired but the menu items are quite good. Really close to the theatre and the university. I would most definitely stay here again.
My daughter became ill during our stay and the staff could Not have been more helpful!!
Staff was impeccable! One of the best hotel experiences I've had! Fairly new hotel. Will definitely be back! Hotel is across the street from a Amtrak train station. So regular air horn blasts. But I already realized this before booking and was not that problematic.