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Everything was great... The size, the bathroom, the noise was non-existent, a fridge and microwave.. The check out time is NOT noon as stated on the bill, email, receipt, etc. It is 11am. I even asked when I got there to make sure and was told even by staff that check out is noon. I was out most of the night with my girlfriend and got back around 3am, went to sleep at 4am. I woke up to a phone call from staff at 10:45am that 11am is check out. I checked the receipt and told him it's clearly printed that it's noon. He said "no" that the maids need time to clean the rooms and check out time is always 11am. This is the same guy that when my girlfriend arrived to the hotel before me refused to let her check in (despite both our names were a part of the guests and later got resolved by the next guy's shift. (She sat in her car waiting and the next employee was happy to let her check in and doesn't know why the previous guy didn't.) This is the only experience that I'm really pissed at is that I paid for a given time and that it was abruptly changed without warning. (And through no fault of my own).
Overpriced. Pictures don't reflect the rooms. It's definitely false advertisement
Clean and spacious room. Good value for money. Breakfast area was small and options limited.
Neat and spacious room. Parking space was not clean.
Just an ordinary motel - nothing bad but nothing extraordinary good as well. A quiet place and clean bed to sleep - just what I needed. A coffee machine is a pleasant bonus ) Despite the fact that it was the cheapest motel in North Hollywood I could find it's still overpriced - like all accomodation in LA. Wi-fi signal isn't so good.
No ice or vending machines.
Location, price, cleanliness, staff was nice. Really nice bathroom. And the toiletries were cruelty free! Thumbs up! No alarm clock in room. Wish there was a coffee maker. Plastic chairs and cheap table were odd.
Convenient to my meetings the next day. The images of the hotel on the website were far nicer than anything I saw in my one night stay. There was a dog in the next room that had been left alone and barked for a couple of hours until the resident came back to the room. There was no iron in the room. I had to call down to the desk and it took three phone calls to finally get one sent to my room. The continental breakfast shown on the website was a complete fabrication. The real breakfast was a coffee urn and a few pastries wrapped in plastic.
Location and pool area. Comfort, price, room condition, a dog park right next to the hotel that bothered like hell!
Love the showers! The only lounging chair was a beanbag which isn't ideal
The design of the hotel and the rooms was extremely appealing. The staff was nice and helpful
upon arrival the front desk staff was a bit testy with me and made me wait past 4pm for my room after i had been on the road and on planes for eay too long. i got cut off by a gentleman when i tried to talk in a stern voice i got name and reservation? not even a hi, how are you doing today? location for price isn't too great anymore, elevator was out one night, no one really asks if you need anything, maids don't speak english but at least they smile. not worth what i paid. ridiculously overpriced. i asked about restaurants and all they wanted me to do was order from their room service. had problems getting on internet in room.stayed there yrs. ago, quality of service has gone down. when i arrived no one even asked if i needed help with bags.
I liked the location. It's very central to Hollywood and West Hollywood. This hotel is very noisy. The rooms are very spartan, and this is not a hotel for people not there to party into the wee hours.
Fantastic staff - very friendly especially at the bar and by the pool - very very pleased with the overall experience and will defintley be staying there next time I am in LA
Great location Bed was squeaky but in sure that could have been fixed
A little weird
Great service, fun times, great parties and very comfortable and clean.
there's a great vibe about this hotel. and the best part is, if you find yourself in hollywood and not sure where to go, you can pretty much party in the lobby! also, mini bar items are super cool and fun. not enough space to hang clothes! the mini bar location is cool but not practical.
The walls are very thin, you can hear everything going on in the room next door..
The location was very central. The staff were very friendly and attentive. The floors need updating. They made very loud creaking sounds. It seemed like the guests above us were going to fall thru the ceiling onto our bed. Guests in a nearby room partied on their deck at sunrise and were very loud.
Room's were clean and the beds comfortable. They advertise a pool, but its more of a large bathtub, don't expect to go swimming. As mentioned in previous post, the staff is not friendly..
Our stay there was great, other than the fact that TWO TIMES the cleaning staff opened the door, without even knocking, prior to checkout time, the first of which was 9:30am while my boyfriend and I were still in bed, asleep.
Nice small refrigerator, nice flat screen TV, fairly clean. The price was very good, but I got what I paid for and next time I"m going to pay a little more and get a little more hotel. I can no longer say I have never been to a hotel that prominently displays a sign in the office window forbidding prostitution. Not that I've stayed in hotels that allow prostitution... this just has never been an issue. This is not a family friendly hotel. The room was extremely small, the beds were doubles (not queens), the bathroom was teeny, and we kept tripping over ourselves the entire time. This hotel is apparently ran by a family on a very tight budget. We were supplied with two bath towels and two washcloths (for four people); the single hand towel turned out to be the bath mat. The toilet paper was so thin it stuck to anything once it got wet (... you see the problem), and the only toiletries provided were two small cakes of soap that broke once you touched them. The night clerk (to whom I spoke to through a plate glass window with a speaker, where the "no prostitution" sign was posted) apparently was on loan from Disneyland's Snow White adventure--he was Grumpy. It was only 9:30 pm when I checked in; I'd hate to see how he treated a late check-in. I stood outside shouting into the speaker and ended up spelling words so he could understand. He freaked his shiz when he found out I had children. Again, not a family friendly place.
Old and not updated. Clean and alright for the price.
There was a huge HDTV in the room with cable. Room was a decent size. At least it was cheap. The room smelled like cat urine. The shower had a permanent rubber mat in it that was at one time clear, but had become mostly black. Luckily we had flip flops to wear in the shower. Room did not get cleaned during the day.
Staff was friendly, and the price was very reasonable. When I checked in, everything was a little hectic. And there were frightening noises throughout the night. Not that I felt I was in danger, but I didn't feel particularly safe either.
The price. Clean overall. WiFi isn't free. Little gnats were present in the room. Shower head is too low, and the water pressure isn't great.
Next to the freeway, decent price, and there is free HBO. There was one staff member that my friends and I felt very comfortable around. He tried to start a conversation with us about where we're from just to end it with that where we are from are where a lot of "weirdos" are. Maybe he was trying to be funny but we felt like he was making us feel inferior. We asked for a refund on the WiFi (BTW It does not work!!!) and we had to go in and out of room three times to finally give him everything he needed to finally refund us and also after he has helped everyone else. Definitely need to have A LOT of patience with him. The other staff members were more helpful, quick, and efficient.
My stay was overall good A little old fashion and sheets had cigarette burns on themn
That the property is gaurded by gate Location isnt the safest 1 price was to high for a outdated motel
The room looked well kept and clean. I loved the laminate flooring, easy to keep clean and doesn't hold smells like carpet. It looks a little sketchy on the outside but inside feels clean, safe and cozy. My party spent the day at Six Flags and this was about a 25 minute drive. Then we headed to Santa Monica. A nice central location. Flexible check-in and out times. We called and said we'd be arriving late and they accommodated us. Only turn off was it was across the street from a strip club but not that big a deal to my party, might be for some though. I did not notice any sketchy or scandalous characters rooming around or anything so that's good. Also The parking lot was full and dirty but also not that big a deal to me as long as the room is clean and it was.
Nearness to Santa Monica. We drove up from San Diego and stayed in North Hills so we could be in Santa Monica early the next morning. It worked out pretty well. There is a Starbucks a quarter mile north on Sepulveda and just off the 405. Ample parking. Good shower with soap and shampoo. Can't think of anything
The pleasant surprise of the look of the room. Very spacious and cozy feel. A lot of wood furnishings, hot and cold water on demand. I've stayed athere fancier more expensive places where the hour water takes a very long time. The matters was way too firm!
Beds, floor It was very suspicious there, police arresting someone out side our door in the other parking lot. Got a weird vibe, we did not safe there. Staff was not very friendly. We got a refund on 2 out of 3 nights because kids feel asleep on bed while we called for another hotel. Graffiti on the front and bathroom doors. Cheaper doesn't mean better. Never go there.
Price. Appears to have had some recent renovation. Neighborhood/location. Available parking marginal. No breakfast (but coffee available).
The location was the best part about it because it's near no much The service was horrible, rude counter, it took 4 hrs to fix my tv!! Wasted vacation time
The only saving grace was the fact that it was a 10 minute drive from universal studios. The beds were covered in hair, as well as the pillows. There were carvings in the headboard. The a/c unit was not working. There was a part of the floor that was sunken in near the restroom-this was a second floor room. The main room mirror had scribbles with sharpie on it. It appeared that the bathroom mirror had spray paint on it. There were blood spots on the bathroom floor, and a large one in the bathtub itself. The walls in the bathroom were also grimy. When he informed the front desk, all we got was "Sorry.".
Free parking Cell phone service wasn't the best neither was the Internet. Also the room had bed bugs.
Dirty, bare bones room without amenities promised. Bars on windows and multiple gates/security cameras, although gates were often just left open by employees. Zero existence of customer service for guests.
The price. I asked for a non-smoking room, and got one that smelled of stale smoke. The towels looked like they were poorly cleaned. There wasn't an electrical socket near the bathroom mirror..And the gate outside my door was being opened and closed a lot lot during the night. Not recommended unless this is your last option.
NOTHING, absolutely nothing. I asked to change rooms 3 times because the sheets were not changed in the first room, there was a big ass roach I the sink at the first room the secon room was the sAme!! And the air conditioner was not working! Then I had an argument with the old owner cuz he was being really nasty about giving me my money back. So I was given another room. It looked better but the sheets were not clean!!!!! So they gave me clean sheets ant told me to change it my self! That's when my girl got furious and told them to change the sheets and bring new ones them self. Worst service EVER DO NOT STAY HERE!!!!!!! Everything dirty! Worst service ever! Nasty bathrooms. They don't change the sheets between guests AND INFESTED WITH ROACHES
Close to restaurants, freeways, and places other than this motel. Shabby, unclean room; long black hairs on sheets and towels; hooker in parking lot. $74 a night?!? They should've paid ME to stay here!
Nothing!!!! Very bad service. We got our room and the AC didn't work, I called front office and they daid they would come check it and they never did. When I turned in my key and I told the lady at the office she was really rude and said " Well you booked the room right" whatever that was suppose to meant. Super bad service would never recommend this place to anybody.
The wifi was the only thing I was satisfied with. Walls are were way too thin! The couple next door woke me up a couple times thru the nite. The bottom of my feet were black after just a few minutes of walking barefoot on the carpet. The staff was very hard to communicate with and reeked of b.o.
Price, it was fairly cheap even on high season and it was decently close to Universal Studios. Everything, don't even know where to begin, here's a bunch of the key points: - Every single sheet/towel had stains on them, from mascara to who know what else. - Even though the room stated non-smoking it was very clear they didn't enforce it as they all had ash trays and on one of our rooms we had a cigarette butt near the door of the bathroom which brings me to the next point. - Dirty, the fact that we found the cigarette, stains and carpet were I didn't even want to take off my shoes says enough. And this is considering I have a very high threshold to dirtyness. - Shady, all sorts of things happening. There were all sorts of shady behavior going on. Crazy people getting pissed at cars that weren't theirs to what I'm 90% sure a few prostitutes either live or work there. Couples fighting and what not. - We only stayed one night(thankfully) and on one of our bedrooms we found fleas and 2 of my nephews had bites all over them. - When we walked in one of our bedrooms door was open, and never locked neither did the window. It also looked like people would crash on it. - Oh god I don't even want to remember, I'm trying to forget... - I wouldn't recommend this to my worst enemy... - Please stay away from this place.
The staff was very friendly and helpful. The carpet was not vacuumed.
Absolutely nothing!!!! The staff was very rude and the room smelled. The bathroom window didn't closed all the way and there was a hole in the bathroom window with some kind of paper stuck in it. There were also bugs in the room. We dropped our stuff off went to the park and came back and just left. We didn't even stay there. Will not stay there again!
Nothing i can think of. Worst hotel i ever stayed in my life. Its not even worth $20 par day. Bed bugs, shitty blankate and dirty room. Horrible staff.
location- cottage style rooms...EZ parking - culinary nearby- ez access to 405 - sofa in room is dirty- doors have stains ... JUST CLEAN IT ... the bed spring is filthy underneath the covers ... get chairs with no cloth- CLOTH retains dirt-stains- fecal matter... get with leather or plastic chairs..easy to clean ...no residue left of any kind- take the sofa out ..or changeit to new covers TAKE THE ADULT CHANNEL OUT OF THE TV ...please-
The best part about this hotel was that it was a 10 minute drive to Northridge University. Parking inside a locked gate. Dated hotel. No blow dryers in the room. TV had few channels and was snowy.
It was close to universal studios hollywood. They would not open the pool even though it was 99 degrees at 9 oclock. There was blood on the corner of our mattress. There was no breakfast just donuts and cold coffee. Then they call 3 days later and said my room was ready for our stay.
Nothing Room service cleaners were rude
Gated parking Checked in around 5 and room wasn't ready. Very limited gated parking
Lovely staff, kind and considerate. Decent size little refrigerator. Sweet homey garden in courtyard. Grocery stores close by. Carl's Jr. across the street. Internet, wi-fi and t.v.reception...Pretty awful. there is funkiness in bathroom that can easily be taken care of though they neglect to do it (gum wads in tissue holder in the wall)... along being disgustingly messy.
Friendly Staff, Clean facility. Continental Breakfast was doughnuts & orange flavored water.
Nothing at all Hotel was filthy and drug infested place , felt very unsafe
Didn't get the type of room I reserved only 1 towel and refrigerator leaked no one came to service it. Lots of traffic all night long noise was talking in hall ways made it difficult to rest. Would not recommend
Nice staff and price big difference for two rooms, the first room is very noisy, and cold water of shower doesn't work but the next room is very good.
Friendly staff Room not ready on check in time
Parking was horrible, close by alley was sketchy, rooms and bathrooms were run down and dirty. Rooms were not ready for check-in. There was dry blood on the floor and walls in one of our rooms. Plumbing backed up. Definitely NOT going back there.
It was a nice hotel for the price. Its gated.