Quiet location, clean. Cleaner was extremly helpful when I was struggling to carry my bags up the stairs, genuinely concerned and on hand to assist me. The food in the restarant was not of a good standard. I had belly of pork and left the whole thing, overcooked. When appraoching the bar for drinks I was faced with an abrupt bar man who did not even look up and instructed me to sitdown to be served. I would stay again, but would be cautious about eating there.
good value for money no
This was our fourth visit to Botley Park. We stay there because we enjoy the comfort of the bedroom and the food in the dining room The Bar prices. I can buy a ltr of whisky for what I paid for two singles at Botley Park!
Pleasant surroundings. Free broadband in room internet - remeber to take Ethernet cable Dining facilities are limited to A la carte at one end, and sports bar at the other with nothing in between
Very comfortable, quiet and excellent dinner and breakfast. Nothing
Location, quiet and the facilities The waiting staff at breakfast got the order wrong. The Irish coffee was not to a standard we would expect from a MacDonald Hotel.
Friendly atmosphere and overall service provided by members of staff
We had a very good break here, staff were friendly, room was a little small but was clean, food was really good and the staff in the restaurant were really lovely. Bit overpriced but we had a nice time so we were happy.
Nothing The fact that they had not processed by booking and had no rooms for us ,this was sorted out only by letting down other guests who had booked.also friends had asked for links with my booking so that our rooms would be together in fact we were at opposite ends of the hotel.
The receptionist was on the ball we did not arrive until approx 0115hours. The room was very clean and tidy and the bed was comfortable and warm. I have only one adverse comment which was the lack of sugar and only one biscuit between 2. But definately not a complaint. We had a very comfortable stay
Friendliness of staff and cleanliness services- there was no internet connection or phone signal in my room and this is a major problem for me on a bisiness trip
The staff were very friendly and hospitable, and took time to help with any requests. And the rooms were of a good standard. It was quiet without any motorway noise, and it was very useful to have a garage which sold lpg easily accessible. The hotel was fine and the setting attractive, but it difficult to find by car coming from the north without using the footbridge from the southbound carriageway, and it is a shortcoming that there is no adjacent pub where meals are available. I don't recall seeing the guest reviews, so cannot answer that question.
Convenient location for travelling southbound on M3. Good stopover whilst travelling on business. Location not good if travelling north on M3
Friendliness of people
The tv Didn't enjoy the stay at all. Receptionist was rude and did not want to sort the problem of our smelly overbearingly hot room and only did so on our insistance with a lot of huffing and puffing. our complimentary biscuits had also been opened and one eaten we did not want them replaced but thought it not good form she did not see this. We moved room but I had to return the original room key to reception even though I was in my pyjamas! I made a complaint the next morning and was told I would recieve a call but I never did. I will never return.
Room was comfortable. Only room service for breakfast, could do with a breakfast room downstairs with self service for customers
Assistance of the staff was excellent Although the name of the person travelling was included in the booking, the room was reserved in the name of the credit card holder. There was also, not enought milk cartons for the tea and coffee.
Easy access. Plain, simple accomodation if you stay for one or two nights. High priced for the facilities offered. They offer breakfast but couldn't get the order right, after three attempts I cancelled breakfast. The manager did make a suitable adjustment to my account. I stayed for nine long days - Would I stay there again? Only for one night if passing through!
food in the restraunt was fantastic,staf were very friendly
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
adam was very helpful breakfast price too high
Convenient for cruise Paying for car park
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
ony the above, rudeness of a member of staff
Very nice room. Good breakfast. Staff not very welcoming. I was charged for a newspaper I did not receive or order. This was however resolved. A couple next to us in the queue had also been cahrged for a paper they ahd not ordered. They ahd had it left by their door. they were asked to return it at the desk when they requested a refund, which I did not think was reasonable. I did not like having to pay to park, when it was the hotel's carpark and not in a particularly busy area.
efficient, clean, comfortable very few shopping facilities particularly since it was not near local shops
The food, the bar seating and the room. The swimming pool was small but made smaller by half being sectioned off for swimming lessons.
The hotel was very comfortable and in a great location. The room was clean and had everything we needed. The waiting staff were very friendly, and the breakfast was lovely. The room was quite dark and there was no minibar. The television had a terrible reception and there was no guide as to what channels were what. At breakfast, the glass I was given was dirty, and I did not have a full set of cutlery, I had to request this. The waiting staff were very friendly although the receptionist was verging on rude. There was persistant banging throughout the night which kept me awake. Also, the food in the restaurant was overpriced and not of brilliant quality.
The location of the hotel was perfect. Just off the motorway, but set in lovely wooded gardens so therefore not much noise. In fact, no noise, with window closed! Breakfast was great, plenty of choice and something for everyone. Would def recommend this hotel, and would use it again myself.
Very clean, well laid out hotel, near to southampton for our cruise departure. Would stay again with no hesitation. Great breakfast with lots to choose from. Hotel entrance can be tricky to spot on roundabout. No issues at all
The location was excellent and the staff were extremely helpful at both the reception and lounge/bar area
Excellent reception, good food, nice room, nice pool and fitness. Materass awful, bathroom not ventilated, WC flushes poorly, WiFi internet cost 15 GBP
It is well placed, the staff were welcoming and the facilities were good. The rooms were well equipped There is a fair amount of noise thruogh the night from the motorways but if you want easy access to the motorways, that is the price you pay. It was unpleasantly noisy but more a good excuse for an insomniac
Friendly staff in bar area After ordering pancakes for breakfast, asking 3 different staff members to check for them and waiting 1 hour still not to receive them, total shambles
The quality of the room The reception. One the two occasions l visited (one on arrival), only one person was on the desk and on the phone for a good 5-10 minutes whislst l was waiting to be seen to. What if there was to be more than just l waiting?
On the maps.google.com is reported wrong position of the hotel. On hotel web page is it ok, of course.
Pool area Extortionate drinks prices.!
Comfortable bed. Very helpful and friendly staff
Consistent service, comfortable rooms and good variety of food None
the breakfasts, the pool facilities although jazussi out of action when we were there
Pool, gym & tennis courts Restaurant was closed without prior warning. No refrigerator in room Bed sheets were rough enough to cause skin reddening. Small beds
We were there for my daughters wedding which went off without a hitch thanks to the organisation of the hotel staff. The rooms, breakfast, leisure facilities added to make it a great time.
we had a very comfortable overnight stay at the hotel with an excellent breakfast, served by very efficient and polite staff. The arrival at reception was of the same quality. We will use the hotel again when visiting family who live in Chineham.
Use of the leisure club is a real bonus No - its a good, comfortable business hotel
Inclusion of Full English Breakfast in the price Poor Signage outside Hotel
Change to name to Ellington Lodge a the Concorde Club - then people can find it!
Cosy and beautiful place to stay.
modern,clean and comfortable.Quiet location away from the road.Food was of reasonalble quality and price. Car park area was scruffy,having to walk past the bins to the restaurant wasn't pleasant.
Fantastic None that become apparant during stay
Unfortunately I did not dine at the hotel but hope to do so on my next visit.
Friendly, comfortable and good location
close to airport without being able to hear the planes. Staff were friendly and helpful
Staff very helpful. Room good size & clean. Tea / Coffee making facilities, trouser press & good bathroom facilities. Very pleasant restaurant & bar, evening meals very good & not overpriced. Breakfast was excellent, either buffet or Full English. me & my wife stayed in a ground flor room for one night after dropping my daughter at Uni. Will definately stay there again on future visits.
friendly reception staff. In room facilities re hot drinks and biscuits. there was a little bit of an odd smell - maybe a little bit musty - not terrible, but just noticable when you first went in.
The high standard of service
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
The whole experience - staff - accommodation - food N o
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Noisy bar area with leaking roof
very pleased with all areas of the hotel ,i have no complaints at all.
No Air Con in room only a broken floor standing fan.
The spa & jacuzzi Limited menu in both restaurants. Would have liked more pasta dishes & vegetarian.
We are from the US and spent 17 days in Europe. We chose this hotel because we were a little tired of big cities (although this was a bit of the beaten path) and the rooms/beds were larger then others (we have three kids). The pillows are the best! And breakfast was divine (read - huge!). Jacuzzi was tiny (fit three people only) and freezing (maybe around 93 degrees F) ... Sauna and steam room were nice though.
We were not allocated the room we had booked - only a double rather dbl dbl. The initial room was also allocated up stairs, when we had a pushchair. There was no lift access. It took an hour to fix up a new room, as I had to requeue to complain. It then took 6 hrs to get a cot in the correct room. Evening food quality debatable. Breakfast very good
Quiet location. Comfortable room. Excellent breakfast - from heated containers, and with hot plates. Other hotels take note! Hotel confirmed wifi was £15 for 24 hours. I told them this was excessive - especially as many people just want to download/send some e-mails. Checked available networks on my netbook & logged on to 'ibahn' - which has an option for 1 hour free!! Ditto next day.
The pool facilities were very good and open late into the evening. We stayed in a standard room which was actually relatively large with a very comfortable bed.
Reception staff were charming & helpful-excellent service. Reception on t v was terrible-we were unable to watch as the picture was so poor. Hotel was very rambling, and difficult to fnd our way around.
Hotel was clean and staff was nice. It is in nice grounds. Breakfast was ok. Did not agree with the fact men had to wear shirts with a collar for dinner in the restaurant.That seemed to be a bit old fashioned. So my husband and I went to restaurants close by. Also thought the dinner menu was a bit over priced.
Our stay at this hotel was excellent. The receptionist altered our booking on request and assisted us with our luggage . The room was lovely, no compalints at all. Everything we needed was there, even a fan to cool us down!! We used room service for dinner and it was delivered very fast, even though they were very busy in the dining room. Next morning the buffet breakfast was the best I have experienced anywhere. A great choice and something to suit anyone. All in all a great stay at a great hotel. We would certainly recommend this hotel and would use it again if holidaying or travelling in the area. Nothing to dislkike.
Efficiency, Cleanliness and Comfort were all good.
Comfort, cleanlinness and welcoming staff.
clean freindly and good food the walls in the rooms were thin therefore you could hear everything from the next room
Beautiful old building full of character. Lovely setting in Stockbridge, would stay there again if ever in that area. Staff helpful and pleasent. the bathroom sink was not cleaned on a daily basis and no cleaning products were available. After 4 days of shaving it was a bit gross. Little choice of beer if you are not a real ale fan and the wine was very over priced. Must be stressed that you book in for a meal if you wish to eat there, food is good and it is a very popular, being a resident doesn't guarentee a table
convenient location, easy parking, surprisingly quiet although it is on a roundabout, helpful and interested staff
A warm and friendly welcome by the staff and first class service. A lovely location all adds to an excellent stay. Fully recommended.
The welcome we received from the staff was excellent, our room was clean and comfortable and the food was very good. There weren't any bad points.
Hotel staff were very helpful and friendly. Rooms were clean and comfortable. Breakfast was also good. I would stay again. Noisy walkway to rooms.
Friendly staff, comfortable bed Despite having booking confirmation from the internet the White Hart had not made a reservation for us (luckily they had a spare room available). Shower was dated and could have been cleaner.
Quieter than expected, particulalry at night.
The pleasant welcoming staff and the quite extensive menu. Nothing at all.
staff were very obliging.It is like a family get together ! Food was good. outdoor area large. Rooms had charachter and we were very comfortable. We were offered a four poster room at no extra cost!!! It was lovely. Wide variety of visitors and age groups, ie. couples, fishermen, buisinessmen, tourists made the stay interesting. This is our second visit on our way to Dorset. Have recommended it . No extractor fan in bathroom.
The Hotel was ok, room was nice and big. There was a large tear in the Curtains, a minor point but you did ask!!!!
Room clean, plenty of hot water and tea making facilities. Room very noisy from traffic outside, couldn't open a window when the room because of the traffic noise. Should be a choice of duvet or blankets because some people don't like duvets.
The adjoining pub/restaurant served a great breakfast and evening meals were good. Service was excellent ! Some road noise and door banging late at night. Double bed was comfy but the single beds were not.
Could not get drink after 11pm as being residents we thought that this would have been avaible. Disappointed at the bar service as we were in a private room for about 50 guest and the bar in the room was not in operation
very slow service in restaurant & booking in
Friendly welcome and comfortable room.
It was acceptably clean and the room was a nice size for a family room. Yes, they had closed the restaurant for refurbishment, and pne of the main reasons we booked this particular hotel was because it had a restaurant next door where we could have dinner and breakfast as we were arriving late and leaving early.
Staff were over streached on the Friday evening but sill managed to provied a professional service and a smile. Room was clean and well presented.
It was very good value for money. The room was clean, nicely decorated. The staff were friendly and attentive. I'd stay there again. No complaints at all
Lovely room. Very friendly staff. Excellent service and breakfast We booked very last minute and they didn't seem to be expecting us. Bar menu fairly plain. Evening food ok but not brilliant.
Smart rural dining pub with food above normal pub standards The rooms are up a narrow twisting stair which is awkward with large/heavy cases.
Excellent stay in a well apponted room. Very good food. Ideal for a quiet relaxing stay.
very good food is fab
extremely friendly and warm staff not applicable
Very friendly staff, rooms are individual and to a very high standard. No bad points.
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
Free Parking Cost of Food & Drink
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
Position was very good and we checked in early with no problems
It was in bad shape, carpets dirty and in need of decorating
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
Good selection of food on menu Room was basic
The rooms were quite large and the bed and pillows were very comfortable. A full English Breakfast was included in the price and I was surprised that you could choose from the menu if you didnt want this, which was great, plus you could help yourself to cereal, fruit, pastries and muffins etc if you wanted. Although the rooms were big, the heating didnt appear to be on, so the room felt quite cold, it probably didnt help that the windows are quite old and probably need replacing.
Comfortable clean bed Room very dusty,breakfast on cold plates and poor service, inadequate lighting in room for make up etc. general staff helpful
Double room was large, clean and comfortable. Liked the in-room ironing facilities and mini hi-fi. Good value at the on-line rate. Creaky floorboards can make for a noisy night. Some of the decor is tired.. Food ordered at the bar was disappointing.
I came, i slept, i left!! Breakfast was not fresh but dry and pre cooked.
Price and overall VFM.
Helpful staff and good parking
The hotel was grubby and needs refurbishment Although the staff were very good the food was poor.
Good size of room good T making facilities and stereo was nice touch
Excellent Clean and tidy hotel
clean room, friendly staff good location. air conditioning not working properly.
on arrival reception staff were friendly and helpful yes, on Sunday morning it took 50 minutes to get a coffee
prompt room service and helpful staff.
Hotel clean bright open - staff friendly helpful and courteous and for us parking good
Friendly Staff, good choice of breakfast My husband found the bed a little uncomfortable, I think because it was quite hard.
Spar etc was excellent. Although there was parking there was a big wedding on so it was a little difficult to find a space. Think people staying at the hotel should have had another area to park to make sure we got a space, not guests only going to the wedding.
food and room was ok staff were rude. didnt get the room i asked for, didnt take my card. very poor all round
Good car-parking facilities and flexible menu for catering outside normal mealtimes. Reception staff were particularly helpful.
The hotel facilities were fantastic - spa/gym etc.. very relaxing break.
nearness to airport the food (dinner)not to be recomended.Duvets on the bed.
breakfast cushions on the bed didnt look clean
The reception staff were excellent. The drinks were expensive at the bar - £10 for 3 tea's and a coffee.
coffee & tea in your room for your use great as we arrived at 1am.
Very good staff. Central location. Car Park
Your Hotel was very friendly, clean and your staff were very attentive. Bar was very busy at times, felt the staffing level at these times were a bit down, causing embarrasment to your staff who were doing their best to support your guests and keep the beer flowing
comfortable room, pleasant staff, excellent breakfast, convenient location for town our booking had not registered on their system despite my e-mailed confirmation, however it was dealt with efficiently on our arrival;disappointed with the swimming pool which was more akin to a child's paddling pool for one
Inability to deal with two complaints about the room adequately or to compensate for these
The day staff were excellent and made us feel very welcome. A lovely modern feel to the hotel and room facilaties were excellent. A very comfortable stay at a good discounted rate. Not enough car parking spaces. Night reception not available to answer for room service, physically went to reception no-one at the desk. Resturant - Not a lot of room in the buffet area.
The staff were excellent. The food was very good, beautifully presented with a high level of cleanliness and comfort. I could not fault it.
Friendly staff. Good food and excellent facilities.