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Comfortable bed, quiet, complimentary drink on arrival. No coffee maker.
Nice breakfast offered, not included in price of room. No transportation from airport when flight is delayed and gets into the airport after midnight. Only taxis at a cost.
Located across from Heathrow property with free shuttle (city bus) to the hotel front door. Quiet comfortable bedroom. Great breakfast ($15). Good service. Not very close to local restaurants. 20 minute (easy) walk to closest pub (The White Horse). Cannot exchange currency at hotel. ATM located in convenience store 10 minutes away.
Friendly and approachable staff.
the strict minimum!! 14 GBP for wifi
Nothing decor very tired, noisy
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
The food was great, and the service terrific too. Doors a bit scratched up.
Close to the airport. Elegant in its own way. The rooms are a bit small.
Slick check in, very clean and comfortable
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Close to the airport The rooms was far too hot.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
clean and comfortable
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
Very convenient, great location to airport
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
Returning to the US from a European trip, we needed to transfer from London Gatwick to London Heathrow late at night, and then depart the next morning from London Heathrow. The Hilton Garden Inn was ideal. It is located close to Terminal 4, and gave us a good place to stay for the night. Staff are very helpful. I can't think of anything
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
location for airport
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Nothing special a dry hotel in spite of long standing prior booking for a couple the following draw back we found: 1.No bathroom slippers. 2.Safe allocated for guest use in the room is not prgramable. 2.No traditional card available as in any hotel be hanged on the exteriors of the room door requesting make up the room the only available cards are breakfast menu and don't disturb. 3.soap shampoo,shower gel and coditioner only for one person. 4.No stationery at all no paper or or pencils are available as in traditon . 5.lobby has no even a set of chairs as it used to be when we stayed in the same hotel same time. 6.inspite we have honours membership and we are restaying in the same hotel in less than a year they reluctant to grant us access to the lounge in spite of our prepaid booking. 7.no one botherd to come to clean up the room till we cheked out. CONCLUSION. These types of hotels or similar in the situation I mentioned either they are running in loss or not botherd as long prepaid booking done and especially if done through an agent. Nothing I can say about anything I can remember rather not having the zeal to come back unless things memtioned are sorted out Nothing I liked in this hotel especially this time.
The rooms are quite spacious and always kept clean. Most of the dislikes were my personal ones: the tube was not working but the city provided assistance to bus; late nights seemed pretty lonely and quiet for an arena area--no sports bars or late night shops Oh,
The front desk manager was great. Very friendly and knows how to do her job. Hotel was great. Very close to Wembley Stadium.
Spacious room by London standards. Very comfortable. Easy access to underground and rail. Expensive restaurant.
Our stay could not be faulted, location, room, facilities, breakfast all excellent. Venue minutes walk for the concert and public transport make city easily accessed for visit Nothing
excellent location for our needs
The queen size bed was very comfortable. it was very 70's decor and had an extremely small bath. The hotel staff did exceed themselves though by tracking me down some hot chocolate powder for my daughter but the price I paid I thought a sachet would have been standard in the room - which it wasn't. Also the window only opened a fraction (5inches or so) and no air con.
Nice hotel in easy reach of wembley, staff very curteous and friendly. Would recommend to others and stay in this hotel again.
That it was central to where I wanted to visit. The staff were very friendly and helpful
Closeness to Wembley Stadium. 1) Having to pay £10 to park my car in the basement. 2)The only tea supplied in the room was Earl Gray. I don't like the same and would prefer Engish Breafast tea. 3) The room was hot and the only way to cool it down was to open the window which let in the noise. 4) Had to pay extra to eat dinner between 17:00 and 19:30hrs.
Was attending a concert and was very close to venue .
bed was very comfortable room was next to lift shaft and very very noisy during night
location for wembley arena and stadium perfect. Pleasent and very helpful staff
Location. Checkout time of 12 noon was more convenient than some other places, where it is 11 am. The lifts, corridors could do with renovation. The rooms also were poorly ventilated.
Executive lounge small room.
Staff attention to detail, quality of room and location
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Quite up to date Small room
clean, modern and comfortable
Convenient for our touring itinery.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
Location of hotel, which allowed quiet ambient atmosphere during the short stay
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
The food at the restaurant was excellent - a fantastic meal.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
The room was large, comfortable, and well apportioned in terms of what it contained (TVs, tea and coffee amenities, iron, etc). The convenience to the airport is stellar, and the amenities within the hotel (bars, restaurants, gym) are good. Staff was very friendly. The room was weird. There weren't any outlets near the bed, which doesn't make any sense because it meant there wasn't an alarm clock and also you couldn't plug your phone in by the bed to be an alarm clock. Also, not having a free shuttle to the airport seems usurious.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
Early check in after a long haul flight was not possible
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
Location and friendly staff Cleanliness
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
excellent facilities. main restaurant closed. drink and mini bar prices too high
The size of the room and the Hotel's location poor service at the restaurants
First class all the way Limited menu selectin in the sports bar
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
Family room was offered hence we could stay in the one room as a family. Price of the restaurant
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
Cleanliness of room N/A
Location is close to the airport and very nice inside. Did not try the restaurant as there is a really nice pub just around the corner. Better value for the money and the food is good. A la carte pricing for everything. Feel like they will nickel and dime you if you are not paying attention.
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
Overnight stay at Heathrow, prior ot flight
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
The peaceful surroundings in a very populated area. No
lovely gardens guest wing bathrooms were a bit shabby
Breakfast. Very good food and service. Cold room
The location is just perfect. Staff are very friendly. We stayed in a Double Bed Room. Unfortunatley the beds were joint (2 Singles) It was not comfortable when you went in the middle.
that i got an upgrade as there was a problem with room i was to have in first place... the first room the cistern had a overflow problem.... the other room curtains and valance was tatty and shower head had lime scale, also had to use fore escape to re enter as there was a do in the hall.
Staff very pleasant and helpful, beautiful setting
The staff are incredibly helpful and can;t do enough to ensure you enjoy your stay! Bed was a little bit hard, but no bed is ever quite like home is it?!!
The old world charm, but with modern service, but again the staff gave you the attention we used to get 30 years ago. well done!!
The rooms and grounds were stunning and the staff were extremely efficient, polite and courteous.
The architecture; the driveway through trees; the gardens; the fresh veg./herbs homegrown; the dining room; the car parking; the breakfast; the clean bathroom; the feeling of security; the polite staff; the location. The stained carpet in 204 (can't you shampoo it?); the torn sofa; only one small soap bar; the fact that you encourage pets/dogs is a bit off putting; the dog dirt in the grounds (I got this on my shoe for the first time in 20 years!).
Wow it was a fantastic hotel and such value.
This is the second time we have stayed at this hotel. It is out of the way but castle can be easly reached by car. We like to walk so walked to castle which took about two hours.Breakfast was nice.
Very friendly staff They did not give me the executive double room that I booed. Finally they charged me less as a normal double room
Proximity to Ascot races The size of the bedroom.. very small for 2 people. Also the bathroom did not have a bath.
Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.
staff and decor and spa very noisy.
the beautiful location, the general ambiance of the hotel and the lovely breakast, also the convenience of easy parking the room was rather small and dark
Spa and pool facilities were excellent. Good breakfast. Nice location. We booked two executive rooms. One was very nice but the other was disappointing and in need of a makeover.
Peaceful surroundings, good old fashioned service
Great Value for money!
The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly. False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.
Nothing Dirty and unfriendly staff
Nice rooms, with comfortable beds a pillows. That's about it People at the desk were short and rude, no free wifi unless you're in the lobby. I traveled all over Europe for a month and never had to pay for wifi, robbery if you ask me. Room service menu was worse than the McDonalds across the street. Airport shuttle is supposed to be there every 30 minutes, but never showed up so I was forced to Uber. Next time I have an early morning flight, I'll definitely pick a different Heathrow hotel.
Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food. I thought I had booked breakfast with this reservation but that turned out to be extra
Good sized room Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.
Good location for an overnight stay near Heathrow airport. Good breakfast and dinner buffet. McDonald is across the street. Transportion to the airport via Hoppa shutle (LB 4.50 each way). Walk is 5 minutes to frree city buses to the airport .
Not much Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.
A bed to sleep Old hotel needs updating
Being so close to the airport was convenient since I had a early morning flight. There wasn't free wifi and access to public transport wasn't very convenient.
Hotel staff were friendly also the breakfast and evening buffet vwas excellent none
The hotel staff is very friendly, helpfull and professional. The Lock restaurant is excellent: we had a very good dinner.
Room and ameneties Wanted to extend my stay but hotel fully booked
Lovely service, great food, nice location to the river Make sure you get the right room. Our first room was very are very small and bed wasn't too good but the second room was lovely
Lovely setting, very attentive staff, Excellent breakfast Rooms rather small.
Breakfast excellent Room was poorly soundproofed to corridor and noisy inside - a/c or pipework
adequate for our needs nothing comesto mind
Bed, tea facilities, price Had a stain on the towel when we walked in, staff did rectify this within 30 mins.
location it would be good if there were one or two people who spoke English rather than broken English.
Close to airport No AC, shower made a mess in bathroom, didn't feel clean in bed.
All good, clean, modern, quick ride to the Airport in the morning. Great value. N/A
It was very convenient for the airport, it had everything that we required. All in all a very pleasant one night's stay. The restaurant situation means that every time the reception doors open there is a draft howling through! As it had been snowing and the temperature was very low it was pretty chilly eating our evening meal there!
Facilities just whats needed for the overnight. Away from the "hotel strip" but still close to airport. There is nothing not to like in this class of hotel.
Staff was frinedly, the service was litlle slow for food service.nice spot to stay in. close to the airport. Good location and good value for the monny
Quiet atmosphere. Very prudent wake-up call, which rang twice to make sure, the first with the voice machine and the second with the receptionist. Bed was clean and room was quiet. You can't expect fine restaurants inside and outside the hotel.
Price cheaper than other basic airport hotels - $110 - saved also b/c opted out of breakfast - another $20+ - only Kayak offered that - thanks Kayak. Staff nice. Decent lounge w/ TV, tables, sofas. Needs a make-over. Halls really narrow and shabby. Thought there was "free shuttle" but turns out 5 GBP or $8 charge each way. Nothing nearby hotel re food, etc except cow fields - so stuck at hotel if no car.
Think of this hotel as a high cost - lower class hotel not a cheap upper class hotel. Spend your money elsewhere