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Everything was perfect
Staff and less than 10 minutes walking distance to Universal studio Wait for elevator and parking was pricey
Staff was great, location to other attractions The parking garage was pricey considering I paid 200.00 a night should get a discount when staying. The elevators were all not in service. Breakfast was too expensive for a weeks stay. I couldn't find a salon inside for service.
The staff, the comfy beds, location Funny smells, noisy electronics/shower, parking price. The place is good but could use an update
Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.
The room was spacious...good pillows. Good gym, nice pool. Two elevators were out (and have been for 3 years!), making trips up and down sometimes very lengthy. You can call the operator each time you go to the elevator asking to be picked up, but how ridiculous for a hotel of this caliber. Restaurant food was boring. All three places to eat at the hotel had the same menu, with tiny differences. The first meal or two it is fine, you can find alternate foods to eat, but after a few days, a change is necessary. It cost $18 for a so-called, all you can eat 'continental breakfast'...yogurt, fruit, cereal, muffins and coffee! This Hilton is near the Universal City Walk, all franchise restaurants so no good food nearby for real foodies...if you like buffets with all you can eat, this is your place.
Walking distance to universal and reasonable droving distance to many LA locations. Cost of parking.
Close to Universal Studios The outside hallway carpet was greasy and muddy. Even after having them clean it, we continued to bring grease and grime and dirt into our hotel room. Our entry walkway was pretty disgusting because of it.
The pool, corner room & breakfast. The parking situation upon arrival.
The service staff was great, enjoyed the hotel staff cars (Mercedes and Rolls Royce) taking us to shopping locations/lunch... and picking us up. The hotels artwork, decor and architecture is one of the best in the World, and we have travelled most of Europe and stayed in their 5 start hotels. The Beverly Wishire gets 5 Stars+ in my book, my 2nd time their and I will return again soon. Dr Phil M
The beverly wilshire is just an excellent hotel with warm and cozy enviroment, luxurious and really fancy. Guest is very good served The shower is so weak and has no presure, that you hardly can take a shower.
This is a classic location with a classic luxury feel to it. A famous hotel - and you can see why It was disappointing to learn when we arrived that the rate we booked in advance with yourselves had changed and was slightly more expensive. However this did not really spoil our stay.
Location is unsurpassable, very customer focussed. A place to be seen in
The staff were above and beyond!!!
I loved the total glamour that the Bevely Hills exudes. You can literally bump into Academy Award winners - and I did! It is not easy to find off facility parking.
The staff and standards were first class from check in to check out None
The hotel was wonderful in every way. The service was fantastic and all the staff were just lovely. They were so attentive and polite but not 'hovering'. The hotel itself was beautiful and you feel very special whilst staying there. It's quite large but still retains all the privacy you could want. My only regret is that our schedule didn't allow a longer stay to enjoy this wonderful hotel even more.
Staff are excellent at catering to wishes of guests. Restaurant and bar staff well trained and very organized at lunch and dinner. Staff at front desk are best in class.
I highly recommend this hotel. The staff are excellent. A good location for exploring LA - Universal Studios, Santa Monica, Malibu and Hollywood.
Excellent service,excellent hotel staff and very clean. .location also good
I was offered a deal through booking.com but by the time it was time to pay, the offer was ignored and i ended up having to pay the tripple of the price i gad from tge biginnug. A clear scam and disregard to their costumers, watch out for this place!!!
the service from the staff the location
Just perfect , one of the best hotel in the world , the service is wonderdul.
Location The staff was rather lack luster. One staff member let me know they have a shuttle service, which I ended up using. However another staff member said they had no such service.
This guest did not leave comments about this hotel.
location, staff a little pretentious
Rooftop pool. Free wifi. Free coffee in the AM. Free shuttle to within 3 miles. The shower is weird with no curtain or door
Nice quiet neighborhood feel. Short walk to Starbucks, Trader Joes and. A number of other food choices. Hotel looks like it is just about due for a renovation. Still nice though but showing age. Kind of trivial but the pillows were just too soft, no options for more structured pillow.
GREAT location right in the heart of it all. Extremely nice staff who were very responsive to any question/concern. Would stay there again in a heartbeat.
clean comfortable and quiet
Room Valet don't pay too expensive park at meeter free till 8 am
The rooms are a little worn.
The location and the decor.
Quiet meighborhood This is not a four star hotel and I've stayed at most of the four star hotels in LA. They have standard old time air conditioning units in the wall right above th bed and they are noisy and must run constantly to work at all. Plumbing very noisy.
It was boutique and romantic for a getaway with my girlfriend. The air condition unit was in wall and very loud. The fireplace in the room did not work.
We stayed there before going to vegas for our honeymoon... Awesome place, staff is extremely friendly, totally recommended
Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
Room was very clean and staff was very polite.
The pool area at night was beautiful The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
Great staff Double queen beds seemed a little small and mattresses were not very comfortable.
The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes! No free parking.
Staff was very friendly and helpful. No breakfast for guests unless you pay at the restaurant or order room service.
I loved the bed but that's about it. When I first checked in I was carrying my baby and luggage and had my son follow. Got all the way to my room and my key didn't work so i had to drag it all back down and carry it all back up a second time. The shower clogged up. The tv was in & out and some channels didn't have any volume?! No fridge, no microwave, no table for us to eat on.... (There was a desk my son ate on but me & my husband had to eat standing up or on the bed) Parking is $21 a night for guest. You have to pay for wifi & breakfast.
We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included. It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
I did like that the front desk accommodated us despite the miscommunication about check in. They gave us free overnight parking as well. I did not like that guest parking was so expensive. Even just for a few hours would be pricey just for a quick visit.
The location was great, and the hotel had a fabulous boutique feel about it. Very noisy, we had to chage rooms, but the noise continued. We could hear everything going on above us.
It is conveniently located. Rooms are 'stylish' and less impersonal than the ones at many chain hotel. It misses a coffee/tea pot in the room. Strange for an American hotel.
Friendly staff on arrival. The ceiling/walls seemed paper thin as noise was excessive from people walking in the room above. Also the noise coming from thin windows. Upon leaving I advised the man on checkout about the noise and my dissatisfaction. He chose to ignore my concern and seemed more interested in charging me for mini bar use. The other girl who he seemed to be training apologized for the noise. This interaction did not make for a good impression of The Grafton.
It seems like it is falling apart and falling way behind the times. Ni restaurant, no room service, no bar. No coffee until after 6am...no coffee maker in the room...the gym is getting archaic..no free wifi....my tv did not work on this trip....I've been staying there for 10 years but I think I will have to make a deal with the Mondrian next door.
Stylish rooms, good location of hotel Rooms run down, not very clean (chewing gum on carpet), restaurant low value
Quite convenient and not far from the City Centre... The rooms are too small and have to pay for Wi-fi service...
Convienent location and excellent staff for directions and limo within 3 mile radius of Hollywood. Lounge closed very early for renovations.
Aesthetics No hot tub
posizione e confort
Everything was exceptional. The training facilities/gym were a little lacking, but good enough for a short stay.
Great location, great comfort, amazing poolarea.
Fabulous boutique hotel. Rooms spacious, beds cozy. Gorgeous pool area with great views. Staff lovely. Loved it. Perfect, away from the maddness. If you like to be off the tourist strip and feel like a local it's a perfect part of LA. Fabulous restaurants and nightlife on your door step.
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
Close to visit Universal Studios and not far from airport.
Vary close to park and city walk. Vary clean and friendly service.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
The proximity to Universal studios was great. The porter/valet, front desk and concierge were all very friendly.
Location as it is closed to the Universal studio No water being provided
5 minutes walking to Universal Studios! Staff was super friendly and the room service was fanastic. Nothing!!!!
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
The public area is very nice Check in was very delayed. No iron in room. No wifi and public computers didn't work properly
I like the assistance the hotel provided in helping us plan our trip and visit sights around the area. Our room had a used cot in it when we arrived, but they handled it quickly and moved us to a new room.
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
that everyone had a smile on their face
Only there 1 night but loved it, particularly the under stated designer decor. Excellent breakfast.
The hotel has a great location and very friendly staff. At night, the area is very calm and safe, although it is close to all major attractions and only a few steps from public transportation (Metro). I will definitely book Le Montrose again for my next stay in la!!!
size of the room Facet was broken and not fixed. Air conditioning did not cool back of room.
We spent few days in this Hotel & we really liked it. It was very quiet, comfortable, very nice & spacious room, good restaurant, very nice staff, good position to go to the main places, good prices.Gay friendly. Hellen & Lorenz
Everything was great! I can write a lot of about this hotel and it would be only good. The hotel was an amazingly positive surprise for me. The room and the bathroom were very, very nice. And the pool on the rooftop… From there you see the Hollywood Hills, the huge LA and the skyscrapers of Downtown. We took breakfast on the roof every morning and while my wife was on the pool I worked on my Laptop (WiFi). The place is perfect for me!
the accommodation is terrible, short of staff, everything is so expensive, I'm expecting five star accommodation, instead I'm getting a terrible room with nothing to offer, I wouldn't recommend to any friend of mine.
The convenience of being close to everything, great location! Also the staff was excellent (not so much the valley parking staff) the rest was a great experience I will stay again.
Quality rooms. Comfortable bed. Hotel car park too expensive alongside room expense. No mention of complimentary coffee by reception, room service - not mentioned in the guest information pack supplied within the room.
Location was one of the advantages that the hotel has and the room was clean parking fees are not realastic at all !!
the atmosphere was excellent, they had two events while we were there and very expensive cars and lots of fancy people, we did not get the deluxe king room the first night although it was booked the food was too expensive, the treats in the room were too expensive, chips would be five dollars and a sandwich 24, we did not know parking was 25 a day and valet parking 36 dollars a day, the first day we were given double bed instead of a king and when i complaint they said that the reservation does not guarantee what we get, they were full and did not have a king bed, the next day they had the king bed so we moved and the room was much nicer, had a balcony and great view, the view room was smaller and no view, no balcony
Great Location, short walk to Rodeo Drive etc, friendly relaxed staff. The room was very basic and quite cramped. It wasn't clean, there was dust on all the surfaces and we were right on the main drive into the Hotel so it was quite noisy - avoid the "oasis" wing if possible. There was a lot of noise in from the corridors as well with noisy guests. I complained about this when I checked out, but the receptionist wasn't interested in doing anything about it. Overall it was really bad value for money.
the conscierge service was superb. James was the one who helped us and worked out great deals for us.
I liked the atmosphere, the cleanliness, the pool, spa, lobby, just everything and it is centally located. We love this hotel, so clean and pleasent. Parking was expensive.
its close to amenities and it is quiet although i was looking at a driveway from my window.It was comfortable. my stay was too short to tell.
Nice pool. Good service. Good Location.
- Very courteous staff - Comfy rooms and facilities - All my requests were taken care of within 10 minutes
Location was great. Staff was friendly. Property was gorgeous. Super comfortable. Relaxing. Very enjoyable.
Everything was nice. Valet was way to expensive, especially over night and your staying at the hotel.
Pool side golf near by Location was great bar was friendly
The bell hop was so nice when helping me with my luggage. The rooms were very comfortable. As mentioned above the front desk's phone skills and the ice machine on my floor was broken.
Staff helpfulness - restaurant, bar, front desk, other staff encountered in hallway No rooms ready at check in time, limited menu, new room keys needed for late checkout, no double queen rooms
This hotel was clean, comfortable and the staff was friendly. It was in a great location with nearby shopping and dining. It is also very close to Magic Mountain which was very convenient. nothing
Rooftop pool can't be beat, nice rooms, awesome staff, great location. Great time! Switched rooms because we had a room next to the elevator, where you can hear the elevator swooshing up and down all day & night. They were great about switching rooms and now we know to request not to have a room ending in "01" on our next visit.
Really cool hipster vibe Staff amazing friendly efficient made me feel very comfortable
Liked the lobby, free water and snacks. Great sunset view. Rooms were outdated and looked used... not fresh. So much potential.
Room service was great. Valet was poor. No iron or ironing board in the room. Elevators took forever, but there didn't seem to be a ton of people in the hotel.
Swimming pool, good location, friendly & helpful stuff, very good restaurant.
Comfortable bed, great food, great rooftop bar/pool, great location. Not enough light in the bathroom, split my head open on towel rack in shower. It's terribly placed....as you look down to step into the shower and lean in....it's right there! Who designed that? And it had pointed corners on it....? Not very thoughtful....
Really helpful at front desk, Amazing location, comfortable rooms.
Loved the rooftop bar-fun spot...
Nice design, excellent staff. everything was fine
The location was great the rooms were very nice
Good location, bus available to Santa Monica, staff friendly especially Melissa
I really liked the decoration style of the hotel.
Cool roof-top pool setup Drinks way too expensive in the bar
I like the garden at the top as well as the swimmingpool. The food was great. the service good as well. The rooms could look a bit better... but my main concern was the lift! The slowest lift ever! that was really bad...
For a fair price I enjoyed a very pleasant suite in a building with character in a quiet, pleasant, convenient neighborhood. The roof deck was, as promised, charming. Nothing
the room bathrooms are not the standard they should be
Staff was friendly, good crowd, nice rooms, nice restaurants, nice pool, great bar. Expensive
Cool ! L.A. from the TV ...Great !
We liked everything! The location was important to us because we were attending an event at The House of Blues, which is directly across the street from the Mondrian. The valet staff was amazing and our room was beautiful! Everyone who worked at the hotel was so friendly to us as well. I would definitely stay there again. It was a pleasure!!!
I went to visit a friend in the hospital who was in critical condition. During a difficult time, it was the perfect respite from a full day & night @ the hospital. It was close enough to the hospital but felt very far away due to the comfort, amenities (agua spa), staff, & restaurant. In a nutshell, if I ever mosey back to LaLa Land, I will definitely stay @ the Mondrian for a more pleasurable trip. I hope I get to enjoy the hotel even more next time. Carlos, the manager in charge of the valet & bellman, is an incredible example of above & beyond customer service....I couldn't thank him enough for being so wonderful.
Everything was great! Would recommend to others
The peace and quite and very relaxing and clean Leaving
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
location was great! food and drinks at happy hour were great! room small and cramped, hotel needs remodel
Location and accessibility to Hollywood, Wilshire Blvd and various areas of West Central LA Renovations on neighbouring premises was noisy and hotel double glazing was not effective
the location is great and it is located in a,quiet area for central beverly hills,one would expect a 'posher' decoration.the rooms were a touch 'tired',the hall carpets greyish with age and the check in was grubby and the walls behind dirty. the definition of double beds in usa needs to be redefined. with the average size of an american bod,i challenge two 'average americans' to sleep in one 'double'
We liked that it was a small boutique hotel & right in the heart of Rodeo. They didnt have a concierge as such just reception staff & when I asked some directions they girl had absolutely no idea
it wasnt one of my best vacations/although the room was big there wasw no view,the smell of the room was always the smell coming from the kitchen the lobby was small and no seating area,the rooms clustophobic
I liked being right on rodeo dr That fact that they are charging present day prices but have updated anything since the 60's this is not four diamond worthy.
Location is great
Location, cleanliness,staff No
Nothing Everyone is rude
All the staff was very friendly and helpfull Great location The dinning room is too small and the food not very good.
hotel's location is wonderful and to some extent was quiet, staff very friendly and most helpful I faced a problem during my stay, the luck of my room it’s not working for two days and waited in the corridor for 3 hours
The staff were extemly pleasant.Hotel rooms were great Position of hotel superb.Would highley reccomend.
Weekend rates were excellent and it is centrally located within a mile of dozens of restaurants, a movie theatre, malls, etc.. 15 minutes from the beach and 30 minutes from Hollywood. Great location if you are visiting someone in the West San Fernando Valley The lobby was under constructions so it was a little bit hectic with the limited operating space.
Friendly and helpful staff, room was very clean and comfortable they have removed the bath tubs, which was a bummer because I was really looking forward to a hot soak at the end of my day. Also, the overhead bathroom light automatically shuts off after a few minutes, so the room went mostly dark during my shower.
very good, clean room wake up call system not reliable
Bedding was terrible, paper thin
Hotel is maintained nicely, staff is supportive and friendly. Rooms are showing their age. No in room safe, no in-room technology plate, wireless access only,
Why is there no pool at this facility?
A jug of milk, ordered for my three young children was 22 dollars.
Staff was very nice. No Fridge in room. Windows didn't open.
Due to an oversight from booking.com we ended up without a place to stay for the evening, we never tried kayak before and in less than a minute we secured a room, cheaper than the original booking. The hotel was clean room was spacious they had a shuttle in a three mile radius. Close to shops malls etc. Hated the lumpy pillows , gel pillows work so much better. Our heads weigh a lot so down pillows just get smashed down. Shower head was way too high and was low flow,
Price was,great for a safe and clean room. Had to pay $17 for parking when there are plenty of parking in near by malls. Room was no frills but clean and comfortable
Big room. Walking distance to shopping (Westfield Topanga). Noisy. The room is not well insulated from noise in the hall way and adjacent rooms. The mattress was too soft. The bed frame made noise and had to be fixed. No safe in the room for valuables. Internet costs extra. $17 for parking.