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I WAS THERE WITH MY KIDS AND THEIR FAMILY AND WE GOT THERE AROUND 3;30 PM AND 2 OF THE ROOMS WERE NOT READY UNTILL 5:45. OUT OF THE 4 ROOMS WE HAD RESERVED FOR THE EVENING AND CONFIRMED THE DAY PRIOR THAT WE WOULD BE ARRIVING AROUND 3-3:30ISH AND VERIFIED THE ROOMS WOULD BE READY AS WE HAD A WEDDING TO ATTEND AROUND 6PM. NEEDLESS TO SAY, WE WERE ALL EXTREMELY STRESSED OUT WITH THE ACCOMMODATIONS PIECE AND BEING ABLE TO GET READY AND BE ON TIME TO THE WEDDING. SADLY, THE FRONT DESK STAFF SEEMED TO NOT CARE AND DIDN'T APOLOGIZE FOR THE DELAYED ROOMS.
Nothing I was suppose to be in a non-smoking room. I walked into the room and the smoke smell was overwhelming! I went back to the front and informed the staff that the room had been smoked in. They the informed me that they were sorry but they could not put me in another room! They told me that they would spray the room. This did not work! I will never stay at another Extended Stay!
Everything in general From staff To service
Hospitality was great. Front desk team very good and so helpful. The noise level with the young college students residing. Felt like we were in a college dorm one night
No carpeting, which was okay. The floors were a vinyl with a wood pattern. They were sticky and filthy. We asked that housekeeping clean them while we were out for the day, but when we came back late in the evening they were still dirty. Also, we were told when we checked in that if we wanted fresh towels or housekeeping service that there would be an extra charge. Although it was an extended stay hotel with a small kitchen there were no dishes, utensils, or cookware. You had to get that at the front desk. There wasn't even a coffee maker or hair dryer in the room. It also appeared as if this hotel was part of a program to house homeless. Wish we'd known before we paid full price to stay here. Terrible place.
Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.
Walking distance to universal and reasonable droving distance to many LA locations. Cost of parking.
The staff, the comfy beds, location Funny smells, noisy electronics/shower, parking price. The place is good but could use an update
Staff and less than 10 minutes walking distance to Universal studio Wait for elevator and parking was pricey
The room was spacious...good pillows. Good gym, nice pool. Two elevators were out (and have been for 3 years!), making trips up and down sometimes very lengthy. You can call the operator each time you go to the elevator asking to be picked up, but how ridiculous for a hotel of this caliber. Restaurant food was boring. All three places to eat at the hotel had the same menu, with tiny differences. The first meal or two it is fine, you can find alternate foods to eat, but after a few days, a change is necessary. It cost $18 for a so-called, all you can eat 'continental breakfast'...yogurt, fruit, cereal, muffins and coffee! This Hilton is near the Universal City Walk, all franchise restaurants so no good food nearby for real foodies...if you like buffets with all you can eat, this is your place.
Everything was perfect
Staff was great, location to other attractions The parking garage was pricey considering I paid 200.00 a night should get a discount when staying. The elevators were all not in service. Breakfast was too expensive for a weeks stay. I couldn't find a salon inside for service.
The pool, corner room & breakfast. The parking situation upon arrival.
Close to Universal Studios The outside hallway carpet was greasy and muddy. Even after having them clean it, we continued to bring grease and grime and dirt into our hotel room. Our entry walkway was pretty disgusting because of it.
I loved the bed but that's about it. When I first checked in I was carrying my baby and luggage and had my son follow. Got all the way to my room and my key didn't work so i had to drag it all back down and carry it all back up a second time. The shower clogged up. The tv was in & out and some channels didn't have any volume?! No fridge, no microwave, no table for us to eat on.... (There was a desk my son ate on but me & my husband had to eat standing up or on the bed) Parking is $21 a night for guest. You have to pay for wifi & breakfast.
Great staff Double queen beds seemed a little small and mattresses were not very comfortable.
Steak salad from room service was exceptional! Employees were friendly and helpful. Toilet stopped up. Hallways smelled musty. Bedspread smelled like someone's perfume - obviously was not washed before I arrived. Woodwork was full of nicks and scratches. Very dissapointing for a Marriott.
Room was very clean and staff was very polite.
Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes! No free parking.
We stayed there before going to vegas for our honeymoon... Awesome place, staff is extremely friendly, totally recommended
We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included. It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
I did like that the front desk accommodated us despite the miscommunication about check in. They gave us free overnight parking as well. I did not like that guest parking was so expensive. Even just for a few hours would be pricey just for a quick visit.
Staff was very friendly and helpful. No breakfast for guests unless you pay at the restaurant or order room service.
The pool area at night was beautiful The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
Team members were friendly, shuttle to Universal Studio mall plus in walking distance if you choose and food was good. We were there for our grandsons birthday First I could have had better room rate then what we got Sheraton is a Starwood management and we are owners of a Hotel in San Diego that is also managed by Starwood.. So I had told the manager checking us in that and he still didn't do anything about a lesser rate. Second under remodeling no ATM machine black out curtain didn't close properly use hair clippies to keep outside lighting out at night..
Location was perfect for me. Rooms were nice and clean. Bed, comfortable. There is construction going at the corner of Lankershim and Universal Hollywood Dr. I stayed for two nights where the construction completed at 11PM the first night. Unfortunately construction continued ALL NIGHT the second night which was a Friday night. I was woken up several times by the work that was going on!
Was charged a deposit at the hotel, had to pay to park. Also room was soooo cold had to sit in coat and hat, called front desk we were offered a space heater but it was never brought to the room. Called the front desk and was told the heat had been cut back on so heater in room should work now.. It didn't
Upgraded to larger family room with Sheik theme when they saw we had kids. Kids liked it. Location great. Porbably slightly older than the Hilton next door.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
Clean beds. Parking is expensive ~$55 for 2 days. And if you decide to leave the hotel for few hours to cruise around town, you will pay even more for hotel parking. Nothing is free, not even the coffee in the room. $30 breakfast (basic) per person is ridiculous!
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
The peace and quite and very relaxing and clean Leaving
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
Everything was great! Would recommend to others
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
The area in Burbank is never the best. It was nice to find this hotel which was very nice and made staying near Burbank Airport not only tolerable but very nice
Very nice hotel for the price. We were only 15min from Universal. Free parking Parking area was small luckily we didn't have a problem but if they were all booked I could see it being an issue
The room was nice, the bed was comfy and the staff was very professional, friendly and helpful. The breakfast food, while complimentary, was also not very palatable.
Clean Friendly staff Short drive to universal Spend more but avoid this location Neighborhood is shady Scary to walk on streets at night Liquor stores everywhere Not for families No good restaurants or shops around
Proximity to Hollywood Breakfast was marginal. Location was a bit dodgy
The good things...Entire hotel was clean and new looking. Check-in was quick. Beds are really comfortable & clean. Nice touch have the remote control in sleeve showing it was sanatized :) Business center was very useful for us! The downfall was someone got arrested in the room right next to us the next morning police everywhere, So that was a site for sore eyes. And a bit scary for us considering I was traveling with my daughter and mother :(
Staff was cool, place was fairly clean, great breakfast The area was horrible ,no pool. Funky smell.would rather pay an extra 50 bucks a night and stay at an embassy suite
Breakfast was okay, nothing special, but it was nice they had free breakfast at all. Location wasn't the greatest but I didn't feel unsafe. No pool.
The friendliness of the staff, the cleanliness and the updated everything. We always stay here when we come to California. WiFi included and free parking. The staff is awesome and they treat you with respect and not just like another unknown person.
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
We saved a lot of money staying at the Mikado for 9 days. Enjoyed the quick and easy access to all the north Los Angeles suburbs we wanted to see. Do not book a stay here if you are looking for luxury. That is not what this hotel is about, although it is comfortable, has in-room refrigerators and microwaves, wi-fi, pool and hot tub. Some reviewers have too high expectations for this price range. We were just looking for a good deal, and that's what we got!
Nice balcony room with a view over the garden. Wi fi was really slow, no room service
nice pool and hot tub, nice rooms clean and spacious
Great staff. Housekeeping forgot to clean our room. Staff was apologetic though and assisted us as much as he can.
The hotel was well staffed and the staff was friendly and helpful. The restaurant used for the complimentary breakfast was comfortable, and the food was excellent. Room was clean. Bath area had floor patched and re-patched, with grout very dingy looking. Floor was uneven and extreme care was required when using the shower.
Location was central The facilities felt like a Motel 6 trying to be a Marriott and it just doesn't feel comfortable or relaxing at all. The freeway is right next to the rooms. I felt like I was at a cheap Motel.
Not knowing what to expect, when I walked in to book the room, my first impression was "wow this place is pretty nice" for the money, I would be hard pressed to find a better place, friendly service, clean, very quiet
The staff was wonderful and accommodating! Rooms were always clean, staff was very friendly. The breakfast was excellent. We were in for over a week for a horse show and this was a great area and easily accessible for us...being from Pennsylvania! Will absolutely stay here again next year! Room was tight for 4 people, but no big deal! Hot tub was a bit too hot...otherwise, no complaints!
Very friendly staff and affordable for the location Very friendly staff and affordable for the location.
Hotel was clean and comfortable. Manager, was wonderful. Breakfast was good. Hotel is located in a somewhat sketchy neighborhood.
This guest did not leave comments about this hotel.
I like the layout of the hotel, design and location.
This guest did not leave comments about this hotel.
Everyone I encountered at this place was happy and eager to help. The place was clean and easy to locate. Took less than 10 minutes to Universal. If I am in the area again I would stay there again. The pool is heated. The warm breakfast was nice for kids I know before we got there but being charged for parking seamed a little excessive do to the location.
The hotel is in a great location, very close to plenty of food and bars in NoHo. The staff was very friendly and the rooms were clean. Also did not hear any noise from any other rooms.
This guest did not leave comments about this hotel.
Very clean. The bed was very comfortable.
The customer service was hands down, top notch. We were greeted by the maintenance man who greeted with a friendly wave and hello. He also helped me check in by reading to me the license plate number from the rental car we had because I couldn't see it. Nothing! I'm a stickler on customer service and cleanliness and this hotel surpassed all expectations!!!
The hotel itself was clean and comfortable. I would have thought twice had I known about the surrounding neighborhood. It was in the middle of a commercial area with no restaurants or stores close by.
Clean, friendly, great breakfast. Paid parking
great stay friendly staff perfect no
Everything, everyone was very helpful and pleasant. We will stay here again! Thank you
facilities user friendly, complete, quiet, relax, secure and confort.. none
My boyfriend and I stayed here because we were going to Universal Studios. The location was perfect only about a 15/20 minute drive. The staff was so nice. I thought the valet parking only would be inconvenient but it actually wasn't. Comfy beds, clean rooms and bathrooms. We would definitely stay here again!
What I loved the most was that I was close to everything in LA! Breakfast was delicious! Will be coming back for sure!
Staff was very nice and room was clean. I have no complaints. Valet parking was free but only because we had to sign up for a rewards program. If we didn't sign up it would have been 7.50 a night.
Beds were comfortable with nice pillows. Nice bathrooms. Quiet rooms. Clean. N/A
Service and staff were great!
I liked the location of this Best Western because it was close to the California freeway system. The streets surrounding the hotel were wide and traffic was at a minimum so the area was quiet. The hotel is close to wonderful restaurants too. Also, the breakfast each morning was upgraded from the past years that we had stayed at the hotel. There was a much better selection of foods from which to choose. Nothing at this time because our stay was very satisfactory.
Plenty of parking., quite and clean. Pool was too small. Free breakfast had powered eggs and no bacon or sausage.
Price and Location Clogged toilet when we first arrived, called front desk three times before someone showed up. "Renovations" taking place with hammering at 7am.
The prices are cheap.
This place is blocks away from restaurants, stores and about 30 minutes away from Santa Monica. The beds are uncomfortable, looked like there was mold in the shower.... And the shower heads feels like someone is hoseing you down with lots of pressure. Unfinished patch work on the walls.
The breakfast was good. The pool was nice, but not clean, and no Jacuzzi which was sad after walking around parks all day. I have never written a review before in all of our travels but this was the worst hotel I have ever stayed in and we usually stay in $30 to $40 hotels. My daughters graduated high school so we thought we would treat our-self to a nicer hotel this time. The rooms were dirty! The tub had red stains so we didn't dare shower. The carpets had burn marks. The sliding glass doors were dirty and hard to use. The wall paper was falling off. Patches of the popcorn ceiling had come down. There was a chair in the room that was falling apart so we didn't dare sit in it. The internet was not good at all there was a lot of the time when we had no access to it at all. Barely any towels so if you did dare shower there was no towel to use at the pool. We had to kick the door to open it because it was so tight. The pillows were a joke they were barely pillows and there was only two on a bed. I wish I could post pictures so you can tell I am not exaggerating! I would never stay there again. We left early and got another hotel room and we were much happier!!!!!
Close to restaurant and Fwy access Housekeeping service Stole my husband new pants!!!
If it's nearby places you would like to go there is nothing wrong with this place. Got in, got out and my room was clean. The room was cheap too. The place is definitely older and not exactly in a "nice" part of town. If you don't care about those things it's not really a big deal though.
The staff seem friendly and the lobby was nice for a motel. The kids liked the breakfast offered. The room was good size. It does need some updating. There were unfinished patching on the wall. There was a tiny cockroach in the bathtub. That was the only roach we saw for the stay. Although I can't help but assume there more hidden behind the scene.
It was near the cemetery where we needed to be... It was dirty... Staff either couldn't hear due to the bullet proof glass or they don't understand English well.... Tub was dripping water all nite and all the time... We are in a drought!!!!!! Drapes and bed was discusting ...
It was cheap and has a great location; there is cable, nice pool and closed parking lot. Rooms are big and the beds are comfortable. Essentially, you get what you paid for, a decent room for a decent price; if you're planning to use this only for sleeping and not to spend all day there. Rooms are a little dirty and lack some maintenance. Housekeeping did not clean our room half the days we were there.
The bed wasn't so bad The bed
The lobby, gate, pool and parking is good. But it will help if they work a lot more on the cleanliness. The curtain had tears with about 3 inches long, the bathroom door and wall is extremely dirty. It had dark stain where you can see someone had an effort to clean it but it almost looked muddy, public toilet outside would probably be cleaner. I saw strands of hair folded inside our towel. Need a bit more lighting in their rooms. Overall, if they would have focused more on cleanliess inside the room it would have been a pleasant stay. Please read above. So dirty. Cleanliness 3/10
The convenience, it was near to my relatives home. The room smells, it was a very concentrate deodorant that cause my wife and me a terrible headache. The air conditioner location is under the curtains so I had to tied it using a phone cord to get the room some cooling which was very inconvenient cause the windows on front of may room could see through so while my room was cooling there was no privacy. The bathroom door was hanging on by a miracle. The room is full of yellow stains and hanging power outlets that is dangerous to any guest that stays in this hotel. Don't forgetting the unsafe of the front door once it is locking bolt feeling uneasy the whole night.
Staff was very friendly and helpful! There was not much nearby that was walking distance, but easy enough to get an über to take you to nearby sights/activities.
Room was ready upon arrival, very clean, nicely appointed rooms, easy access location. Rooms open to central courtyard which was noisy from the var at night. Room service never brought my order, no call or any apology and the desk staff didn't seem to care the next morning when I told them.
helpful staff, good service The pool they were supposed to have was located at another motel. A little deceptive to say they have a pool.
Staff was great. Hotel was clean and comfortable. A little off the beaten path but seemingly a nice neighborhood. I asked for a pre noon check in online the day before and I was not allowed to check in until 3 pm.
Everything. Food very Good. Could not fault anything.
Room was clean and comfortable. Staff was friendly. Breakfast only had high-carb bread items.
Room looked like it should cost twice as much. Price was good. Close to I-10. Outside looked run down. Odd requirement to put cash deposit with check card (not needed for credit card).
Being woken Up to the manager and a guest screaming at each other at he top of there lungs
The beds are comfortable. The front desk clerk was horribly RUDE. Apparently they require a $100 deposit if you use a debit card but this is not stated anywhere. We were using a debit/credit card and even though I asked him to run it as credit he refused and kept asking for the deposit. The front desk clerk was not going to let us check in due to this policy even though we explained we had the money but it would have left us flat broke. He finally waived it after my wife came up and explained we did not have to pay this when we stayed 1 month prior. He copied both of our drivers license and took our payment for the room. My wife was not feeling well so I asked for a room downstairs but he told us they were all booked even though we were there very early and saw housekeeping leave several rooms that were clearly not occupied. The shower is disgusting. Not all the rooms are the same. Majority of the rooms downstairs have been remodeled and look like the pictures on this website but our room did not look anything like the pictures on the site. Very misleading.